PeerBoard

RATING:

4.68

(19)

About PeerBoard

PeerBoard is a plug-and-play community solution, which helps groups, clubs, startups, marketplaces and businesses create discussion forums to facilitate communication across members, customers and peers. Managers can segment content into custom categories for quick navigation and embed forums into organizational websites using various plugin tools. Key features of PeerBoard include personalized news feed, WYSIWYG editor, user profiles, real-time conversations and custom analytics. It enables bloggers to create biographies, receive badges and upload media including images or videos to the forum. Additionally, administrators can use its privacy controls to limit user access within public or private groups. PeerBoard allows businesses to add logos, colors, catego...

PeerBoard Pricing

PeerBoard is offered across four pricing plans, outlined below. A 30-day free trial is available. Free: Available for free Starter: $29 per month Professional: $79 per month Enterprise: Please contact Circles Collective directly for pricing information

Starting price: 

$29.00 per month

Free trial: 

Available

Free version: 

Available

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PeerBoard Reviews

Overall Rating

4.68

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

5

Functionality

4.5

Showing 1 - 5 of 19 reviews

User Profile

Alina

Verified reviewer

Company size: 11-50 employees

Industry: Information Technology and Services

Time used: Less than 12 months

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

January 2021

Our team fell in love with PeerBoard

PeerBoard allowed us to organize a large community without the costs of the custom buildout. The main benefits are simplicity, friendly UX both for admins and members, and a highly responsive support team.

Pros

PeerBoard is powerful and the most flexible online community software. It provided us with all tools we need to create and grow our community, which we've been contemplating for years but never had developmental resources to build ourselves. We tried some other tools, but PeerBoard is definitely the simplest one. PeerBoard is the place where large group communication became an easy and efficient thing which is mission-critical in 2021.

Cons

There are a few tiny things that can be improved but the PeerBoard team is open to client feedback and continuously improving such things.

Response from Circles Collective

Thank you, Alina!

Replied January 2021

Anonymous

Company size: 2-10 employees

Time used: Less than 12 months

Review Source: Capterra 

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

August 2021

Cost Effective, Easy to Use Software to Build Your OWN Community

We needed a private community that would be relatively easy for our target market to navigate and feel comfortable using. PeerBoard delivers on that without a bunch of unnecessary distractions. When there have been issues as they've rolled out their roadmap PeerBoard support has done a great job responding and fixing things. I'm excited to see where they go in the next 12 to 24 months.

Pros

We needed a community that allowed us to control access and privacy settings. Something intuitive and user friendly which allowed us to create our own categories and control access levels based on membership. PeerBoard delivered on all that. While relatively young company they have a clear development roadmap which they have consistently been executing since we purchased their service. This is very important for long term success for them and for us. Peerboard allows you to completely white label, and has a very simple WordPress plugin so interaction from your own domain is seamless to the user. Very important!

Cons

There is one thing not yet available though it is on their roadmap to implement. Mentions, i.e. @MemberName, are not yet available. Since PeerBoard is an alternative to a well trafficked site such as Facebook mentions are an important way to draw people back and encourage them to participate in the discussions. Sometimes their login requires resetting via magic link. It's annoying.

Reasons for choosing PeerBoard

Ability to white label and access directly from our own website. Intuitive interface. Competitive price.

Anonymous

Company size: 11-50 employees

Time used: Less than 6 months

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

2

VALUE FOR MONEY

3

CUSTOMER SUPPORT

1

FUNCTIONALITY

2

February 2021

Great Concept. Poor Support

Pros

Good Product on Paper. We were looking to use peerboard to build our community presence.

Cons

Customer Service. Few features don't work as expected.

Anonymous

Company size: 51-200 employees

Time used: Less than 12 months

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

December 2022

Create community with peerboard

Overall experience is good will suggest to other users to use it and improve the community contact

Pros

I most liked about this software is integration of peerboard with another application and manage it's theme same with integrated software is what I like.

Cons

Plugins is limited while using with peerboard that I dislike

Kymberlee

Company size: 1 employee

Industry: Marketing and Advertising

Time used: Less than 6 months

Review Source: Capterra 

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

April 2022

PeerBoard is big league...

I was set up in less than 20 minutes and ready to go with my brand-new custom-looking online community platform. Unfortunately, I made a rookie mistake during setup and accidentally deleted my whole account (it's not an easy thing to do, I clicked through several "are you sure?" prompts but still screwed it up due to being on the phone and trying to work across 200 desktop tabs.) When I realized my mistake, I messaged the help team and got an answer and reset immediately - and not just a "here, it's fixed, off you go," I felt fully supported with their emails saying, "okay, that's all sorted. How are you getting on otherwise? Is there anything else we can help with?" I later realized I was speaking directly with the founder, who probably had a gazillion things to do, but he made me feel like I was an exclusive client. His communication was up there with the best customer service I have EVER received.

Pros

From the outside, PeerBoard looks like humble and basic community software. The available features are streamlined and considered - and that's what I LOVE about it. They focus on doing the right things properly so you can offer an incredible experience to your users. I'm a white-label user, and it sits within my brand like it was custom-made for my community. It's modern, elegant, and includes the bells and whistles you need. New community platforms are launching by the minute, but I believe PeerBoard is here to conquer them all.

Cons

I guess I'd like to be able to edit some of the frontend message content, so the brand language fit is closer, but I'm nitpicking. The system works perfectly well for me without that.

Reasons for choosing PeerBoard

I chose PeerBoard for its simplicity, elegance, and robust integration capabilities.