About Tribe

Tribe is a cloud-based community platform designed for enterprise-grade customer communities. Key elements include complete customization, embeddable widgets, modern design, comprehensive API, gamification, analytics, powerful moderation tools, newsletter system, integration with popular tools, and more.

Tribe lets users start a discussion for their community and provides additional functionalities that allow them to ask questions, start polls, organize events, follow people, comment on discussions and share content. In addition, community managers can customize the platform by adding a branded site header and footer.

Community managers can also use virtual currency to reward users whenever a competition is conducted. These coins can be exchanged for re...


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Supported Operating System(s):

Web browser (OS agnostic)

71 Reviews of Tribe

Average User Ratings

Overall

4.73 / 5 stars

Ease-of-use

5.0

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(53)

53

4 stars

(17)

17

3 stars

(1)

1

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 71 results

January 2020

User Profile Picture

Harriet from SD Tech

Verified Reviewer

Company Size: 51-200 employees

Industry: Computer & Network Security

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2020

Launched our mobile community within 2 weeks!

We could see better customer engagement after adding the social component inside our app to help the members connect with each other.

Pros

In our use case, the critical part of the implementation was to bring community experience inside our pre-existing mobile app. Thanks to the modularity and comprehensive API offered by Tribe, we were able to build a community experience complete with an activity feed, posting capability, and networking inside the mobile app.

Cons

There were a couple of missing parameters and endpoints in the API documentation. However, based on our request, team Tribe helped us with the API-based deployment and updated the documentation.

Reasons for Choosing Tribe

The comprehensiveness of the API, modularity, and the ability to customize the community experience.

Response from Tribe

Replied April 2020

Hi Harriet, We're delighted that our approach for the community platform helped you add social experience inside the mobile app. That's the beauty of Tribe -- designed to integrate into products and sites. We'll continue to improve our API and documentation.

April 2020

User Profile Picture

NaveenKumar from Infosys

Verified Reviewer

Company Size: 1 employee

Industry: Information Technology and Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

April 2020

Grow your community with less effort

Bringing your visitors, viewers, subscribers under one roof is tough and cumbersome. Tribe does it with minimum effort. It helps to gather your loyal followers to one place, and helps you to grow your community even bigger.

Pros

Easy set up with zero knowledge about the cloud infrastructure, coding, integrations with third-party apps, and excellent support makes Tribe unique.

Cons

On the downside, Tribe's third-party integrations comes with a price for a commonly used apps like Slack or web hooks etc.

Reasons for Choosing Tribe

Easy setup, affordable pricing, and quick support.

November 2020

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

2.0

Customer support

4.0

Functionality

1.0

November 2020

F Minus on the most important feature - posting and commenting

Since photos and videos are a huge part of our world...I WOULD NEVER RECOMMEND THIS PRODUCT UNTIL THEY FIX THAT UNACCEPTABLE ISSUE.

Pros

It looks good. It's easy to get up and running. And other than the unacceptable flaw mentioned in the "Cons" section, it's a good program.

Cons

Incredibly, for 3 of the 4 posting options with Tribe (Questions, Posts, Discussions, & Blogs), IT IS NOT POSSIBLE FOR THE USER TO UPLOAD PHOTO when replying to a person's initial post. So, if a user posts a question in the forum, such as "Does anyone recommend a great beach to go to around here", it is not possible to respond with text and then upload a photo of the beach you recommend. Facebook, for nearly two decades, has conditioned users to expect to be able to upload a photo when making a reply. Only after installing the software and building out the community and getting 40 user accounts signed up in the first week, did I realize this insane limitation. Since the whole point of a message board / online community is to allow people to connect and communicate in an ideal way, this massive short coming in and of itself should be reason enough for no one to ever consider using this software. So...to make a persons decision more easily on whether to use this or not...it's a question about photos. Do you want members to be able to post photos or not? If photos don't matter....then consider Tribe. If photos do matter....NEVER CONSIDER TRIBE AS AN OPTION.

Reasons for Choosing Tribe

I chose Tribe because of the excellent reviews on sites like Capterra. Had anyone mentioned the inability to post photos via 3 of the 4 posting features, I would NEVER HAVE USED THE PRODUCT.

Response from Tribe

Replied December 2020

Dear Anonymous Client, We appreciate that you took the time to post this review and found Tribe easy-to-use. However, the information regarding the ability to add images in replies in this review is not correct. Members can add pictures to replies and answers in all of the four content types. Please reach out to our success team and we'd be happy to help you. Please be assured that Tribe allows members to add pictures to "Answer", "Reply", "Questions", "Articles", "Discussion", and "Post". Best, Team Tribe

September 2020

Nadine from Entice The Brand

Company Size: 1 employee

Industry: Consumer Services

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

September 2020

Loving Tribe!

Pros

Tribe is an amazing platform, and I'm so glad that I discovered it. I've been able to create a beautiful portal for the members of The Queen Klass and so far everyone is loving the experience! I'm excited to see what new and interesting features become available! Great work and many thanks to the Tribe team!

Cons

Some of the features that I would like needs me to upgrade to a higher tier, which I'm not ready to do as yet. And there isn't an ability to go live on the platform. Or have a plugin to facilitate this.

Reasons for Choosing Tribe

I loved the simplicity of the product, and that I could connect it to what I was already doing. So I could keep my existing payment gateway instead of having to utilize theirs. Also love that this is a Canadian tech company!

Response from Tribe

Replied December 2020

Hi Nadine, Thanks for your kind words. Love that you were able to launch a modern community to connect your audiences. Livestreaming is a popular request. Currently, our customers are using the live streaming functionality of Zoom, Facebook, and YouTube and embedding the same in the community. That said, we'd have a much better solution for this in 2021 (Q2). Best, Team Tribe

September 2020

Rick from My Future Business

Company Size: 2-10 employees

Industry: Online Media

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

September 2020

Tribe Makes Community Building Easy!

I am able to stay connected with my audience, and I am in control of the overall experience.

Pros

I’m so impressed with Tribe that as soon as I saw everything it could do, I set up two accounts! Tribe gives me the opportunity to stay connected with my community, and it is beyond easy to use. Having a well-designed platform like this, makes the experience positive for all users, and this includes the admin role. Importantly, I’ve not experienced any downtime issues with either of my two Tribe sites. I also looked closely at the team behind Tribe before investing, and I am impressed by their roadmap and responsiveness to my questions. I’m so happy that I have Tribe in my toolkit, and I can see good things ahead for this reliable community building platform.

Cons

I find it hard to fault, so I'm not going to add something that I least like just to fill in a box.

Reasons for Choosing Tribe

Cost and ease of use

Response from Tribe

Replied December 2020

Hi Rick, Thanks for the detailed review! We look forward to serving you. Best, Team Tribe