Higher Logic Vanilla vs Webex Events (Formerly Socio)
Higher Logic Vanilla has 63 reviews and a rating of 4.41 / 5 stars vs Webex Events (Formerly Socio) which has 208 reviews and a rating of 4.82 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.
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Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Pros
- By distributing badges, we reward our top users and most engaged people and makes the platform a little more fun. The support team is super reactive as well, whenever there is an issue.
- We needed a solution with a robust API and Vanilla has done a really great job on that front.
Cons
- There are several pain points that I encounter however on Vanilla Forums. The group feature has not been working well although a many improvements have been made in the past year.
- Also, the migration from staging to live is manual and open to user error. Image compression (or the lack of) has been a big issue for us as our sites are very visual and performance has suffered.
Pros
- I love how helpful the Socio event tech are. They are awesome a very high-level customer service.
- The support team responded to questions quickly and professionally. It gave us great confidence to know they were available, and they seemed genuinely interested in our success.
Cons
- Looking back, the major issues that we ran into were instances of user error rather than software errors.
- Statistics are poor (they're currently working on that).
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