Zapnito

RATING:

4.6

(64)

About Zapnito

Zapnito is the community platform built for personalized knowledge sharing. Maximize customer lifetime value by connecting customers to trusted knowledge and people — at the right time. With Zapnito, you can build a custom branded community platform and host discussions, content, courses, events and more – under one domain. To ensure your community’s long-term success – engagement dashboards help drive ROI, and our team of UK-based experts provide essential strategic guidance. Since 2015, Zapnito has helped industry leading B2B brands to transform millions of customers into community participants – making us the perfect technology partner to power community-led growth. In addition to providing a leading online community platform, Zapnito also offers expert strategi...

Awards and Recognition

FrontRunner 2024
Software Advice's FrontRunners report ranks top products based on user reviews, which helps businesses find the right software.

Zapnito Pricing

Contact Zapnito for pricing information.

Free trial: 

Available

Free version: 

Not Available

Build a branded one-stop destination for your community to access personalized knowledge sharing experiences
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Zapnito Reviews

Overall Rating

4.6

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

5

Value for money

4.5

Functionality

4

Most Helpful Reviews for Zapnito

1 - 5 of 64 Reviews

User Profile

Willemien

Verified reviewer

International Affairs, 1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed October 2023

Managing an online community

I am very impressed about the possibilities that Zapnito offers in helping to build and manage an online community, and the proactive and professional advice from the team.

PROS

The OECD Forum Network that was managed with Zapnito's software and help looks very good, and generates a lot of traffic from our various stakeholders to the site. It has helped us develop a community and an ongoing conversation around the annual OECD Forum, which is the reason why it was set up. It has also been very helpful to receive regular updates from the Zapnito team on traffic to the site, as well as ongoing support.

CONS

We started working with Zapnito in 2017, with very little experience of managing an online community. There are a number of initiatives that the OECD team could have undertaken, and it would be helpful if Zapnito would also provide training workshops to help develop these types of skills.

Charles Andrew

Non-Profit Organization Management, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed November 2023

An easy to use community platform with a good set of functionality

Zapnito has been a solid start for us in creating an online community for our global cancer network of members and partners. The platform's distinct emphasis on fostering expert communities and facilitating the seamless exchange of knowledge and resources immediately caught our attention. Its clean and visual interface, as well as relatively high degree of customisability (both in terms of branding and functionality) are also key aspects that we enjoy. We also appreciate the customer service and online resources provided by Zapnito. They've been proactive in helping us with community building and management. While there are still some areas that could be improved (as mentioned in my cons), overall, we're satisfied with our choice of platform.

PROS

Setting up Zapnito was a quick and straightforward process. The platform provides a visually appealing and user-friendly interface that our users find easy to navigate. Its high level of customisability allows us to tailor the branding and functionality of the community to our specific needs. Additionally, the Zapnito team delivers excellent and proactive customer service, enhancing our overall experience with the platform.

CONS

User management, particularly for bulk operations like adding users to the community or specific rooms, could benefit from improvement. Some functionalities are still missing or are still rather basic, however there have been many new functionalities and improvements since we've adopted it, so I'm hopeful these will be addressed soon. Additionally, it's worth mentioning that their mobile app is currently still in the beta phase.

Reason for choosing Zapnito

Zapnito appeared to be a more comprehensive solution, offering a faster setup time and a lower learning curve for both administrators and users. Its emphasis on expert communities and knowledge sharing set it apart from the competition and contributed to its overall appeal.

Robert

Marketing and Advertising, 51-200 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

3

EASE OF USE

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

Reviewed November 2022

Zapnito Review

Mixed.Platform has its issues and we get the solution. Benchmarking/aims for us hasn't really happened feels like it has gone on for a while now. Be good to get this resolved ASAP to focus our future actions etc.

PROS

Ease of use for our users - basic layout. Also appears ease to re-design

CONS

Errors when uploading bulk users. Interactive elements (polls etc.) requires directing people to other software providers.

Reason for choosing Zapnito

Wasn't part of this process.

User Profile

Marc

Verified reviewer

Publishing, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed March 2021

Better than Mighty Networks

Totally professional outfit. Since we switched to them our community has grown x3 in monetary value.

PROS

We did the big switch from Mighty Networks to Zapnito over a year ago and have never regretted it. The site is totally designed for community and knowledge management. Very quick to spin up and to customise to our needs. The onboarding team were very attentive to our needs and the senior guys still stay involved when we need them.

CONS

It is a specialised product so some of the consumer-led features that you might expect (like a personalised activity feed) are not available.

Reason for choosing Zapnito

More comprehensive features set. Professional and helpful staff.

Reasons for switching to Zapnito

More professional, customisable. Altogether a more serious enterprise grade platform.

User Profile

Ben

Verified reviewer

Publishing, 501-1,000 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed November 2017

Great for showcasing content from expert communities

We use zapnito for a variety of purposes, but mainly for online community blogs for our editors, authors and invited contributors. It has given us a platform for community discussion around our journals, with little development time needed from us, helping to raise our visibility and strengthen our relationship with the research community. I would highly recommend them.

PROS

The site looks beautiful and is a great way of displaying content. The site can be customised a lot, especially if you work with their designer on options for the homepage. Images and videos in particular do really well. It's also very easy to use, so much so that we don't really provide any training for our journal authors, who write for the site, which saves us a great deal of time.

CONS

There is some work to be done on using zapnito for online engagement, as commenting is fine but underused, so we're excited to see the new Conversations function, which is now in beta.