


Zapnito user profile management screenshot



Supported Operating System(s):
Web browser (OS agnostic)About Zapnito
Zapnito is a cloud-based community management solution, which assists small to large organizations with user profile and content management. Key features include video creation, peer-to-peer learning, custom branding, engagement metrics and reporting.
Trainers can use the solution to prepare online courses, set goals and provides post-completion certificates to trainees. The application enables managers to create and modify posts using an editing tool, publish content, and send newsletters to registered users. Its video panel feature allows users to record and share web discussions among community members.
Zapnito integrates with third-party platforms such as Google Analytics, Tag Manager, Braintree and Learnosity. It lets marketing and ad...
Zapnito user profile management screenshot
Supported Operating System(s):
Web browser (OS agnostic)Average User Ratings
Overall
Ease-of-use
4.5
Value for money
5.0
Customer support
5.0
Functionality
4.5
Likelihood to Recommend
Not likely
Very likely
November 2017
Ben from Nature Research (Publishing)
Company Size: 501-1,000 employees
Industry: Publishing
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
November 2017
Great for showcasing content from expert communities
We use zapnito for a variety of purposes, but mainly for online community blogs for our editors, authors and invited contributors. It has given us a platform for community discussion around our journals, with little development time needed from us, helping to raise our visibility and strengthen our relationship with the research community. I would highly recommend them.
Pros
The site looks beautiful and is a great way of displaying content. The site can be customised a lot, especially if you work with their designer on options for the homepage. Images and videos in particular do really well. It's also very easy to use, so much so that we don't really provide any training for our journal authors, who write for the site, which saves us a great deal of time.
Cons
There is some work to be done on using zapnito for online engagement, as commenting is fine but underused, so we're excited to see the new Conversations function, which is now in beta.
July 2019
Steve from Procurement Leaders
Company Size: 51-200 employees
Industry: Publishing
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
July 2019
Unique approach combined with great customer support
Our customer engagement on a community-style platform through a homegrown solution needed work - the ability to help users to connect with one another, but keep a specific focus on content and conversation groups meant our needs were quite varied. Ultimately, we want to drive customer engagement and usage to demonstrate value for a membership service - we won't know for some time yet whether we've yet hit the heights we're aspiring to. Still, throughout the planning and rollout phases, Zapnito have been impeccable in their problem-solving ability and tailoring their approach to us. The platform is set up to meet our needs, we've been able to customise to what we need in about 95% of instances where we've wanted to, and we've received positive feedback from users as we've rolled this out.
Pros
I'm most interested in two things: First, the potential to let contributors become content creators and for them to position themselves as experts - this is extremely well set up to do that. Second, I like the adaptability of the platform - it's intuitive to set up, but we've been able to take a different approach to many of the other examples of platform users that we've come across, which has helped adapt to our needs.
Cons
It would be good to have more white-label functions: if we didn't like the names of 'rooms' for example, we might want to change that. That said, there's not yet been many instances where Zapnito haven't been able to either adjust to what we needed, or put it on their roadmap for development.
June 2019
Ellen from Psychologies magazine
Company Size: 2-10 employees
Industry: Media Production
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
3.0
Value for money
4.0
Customer support
5.0
Functionality
3.0
June 2019
Really helpful staff but could be more user friendly
Good. We use this for blogging, videos and directories. It meets our needs.
Pros
The team are a really helpful and provide lots of support to resolve issues. The videos and guides are great. They also respond quickly and explain things well.
Cons
We use this software for clients to blog and post. Unless they are tech savvy, most are confused and need lots of support from me to get going. In the CMS, things are often not in a logical place. It's fine once you know, but it makes it less user friendly and easy to navigate.
March 2018
Martin from Inspiring STEM Consulting Ltd
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
March 2018
Really excellent, trusted and close working with Zapnito team to customise my Network.
Pros
Modern image driven design. Ease of use for the administrator. Ultimately, straight out-of-the-box platform for rapid deployment. But what makes Zapnito unique is the high level of community management expertise and insights within the team.
Cons
There is not much to dislike. It might begin to require more CMS and LMS functionality as users sophistication for their specific community management grows. Also, scheduled content uploads would be a big feature and I understand this is in advanced development.
November 2017
Judith from Merlin
Company Size: 201-500 employees
Industry: Consumer Electronics
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
November 2017
Easy to use, lots of useful features, new features added regularly, fantastic customer support
A tailored website with all the functionality we need, but without the long development and testing time and at a very good price.
Pros
It's been very easy to use and adapt to our needs. It is instinctive to use and has allowed us to create a site that exactly fits with what we want - every time I've had a question about something we'd like to do, the team has been able to show me a feature that can do it. I've also been impressed by the new features introduced on a pretty much weekly basis. Everything is backed up with efficient, professional and friendly customer support - every time I've had a question, I've received help quickly.
Cons
Missing the 'slack-like' functionality of conversations, but I understand this is in the pipeline and will be introduced soon.