# Zapnito Software Reviews, Demo & Pricing - 2026 > Review of Zapnito Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/community/zapnito-profile --- [Home](https://www.softwareadvice.com/) / [Knowledge Base Software](https://www.softwareadvice.com/crm/knowledge-base-comparison/) / Zapnito Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/community/zapnito-profile/reviews/)[Alternatives](https://www.softwareadvice.com/community/zapnito-profile/alternatives/) # Zapnito 2026: Benefits, Features & Pricing Wondering if Zapnito is right for your organization? Our Knowledge Base Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview Zapnito 4.6 [(70)](https://www.softwareadvice.com/community/zapnito-profile/reviews/) Pricing Starting at £13,200.00 per year ### About Zapnito Zapnito is the community platform built for personalized knowledge sharing. Maximize customer lifetime value by connecting customers to trusted knowledge and people — at the right time. With Zapnito, you can build a custom branded community platform and host discussions, content, courses, events and more – under one domain. To ensure your community’s long-term success – engagement dashboards help drive ROI, and our team of UK-based experts provide essential strategic guidance. Since 2015, Zapnito has helped industry leading B2B brands to transform millions of customers into community participants – making us the perfect technology partner to power community-led growth. In addition to providing a leading online community platform, Zapnito also offers expert strategic support and the Zapnito Community brings together 500+ community leaders to learn, share and connect Wondering if Zapnito is right for your organization? Our Knowledge Base Software selection experts can help you in 15 minutes or less. ## Zapnito User Interface ## Popular Zapnito Alternatives Main Product Zapnito 4.6 [(70)](https://www.softwareadvice.com/community/zapnito-profile/reviews/) Ratings Breakdown - 4.56Ease of use - 4.47Value for money - 4.88Customer support - 4.17Functionality Pricing Starting at £13200.00 per year Get Price Alternative Product [Instagram](https://www.softwareadvice.com/marketing/instagram-profile/) 4.7 [(5176)](https://www.softwareadvice.com/marketing/instagram-profile/reviews/) Ratings Breakdown - 4.69Ease of use - 4.60Value for money - 4.07Customer support - 4.57Functionality Pricing Available upon request Get Price Alternative Product [Slack](https://www.softwareadvice.com/remote-support/slack-profile/) 4.7 [(24119)](https://www.softwareadvice.com/remote-support/slack-profile/reviews/) Ratings Breakdown - 4.61Ease of use - 4.55Value for money - 4.43Customer support - 4.56Functionality Pricing Starting at $8.75 per month Get Price Alternative Product [Discord](https://www.softwareadvice.com/community/discord-profile/) 4.6 [(537)](https://www.softwareadvice.com/community/discord-profile/reviews/) Ratings Breakdown - 4.42Ease of use - 4.49Value for money - 4.08Customer support - 4.59Functionality Pricing Starting at $9.99 per month Get Price Alternative Product [Brilliant Directories](https://www.softwareadvice.com/membership-management/brilliant-directories-profile/) 4.8 [(803)](https://www.softwareadvice.com/membership-management/brilliant-directories-profile/reviews/) Ratings Breakdown - 4.54Ease of use - 4.81Value for money - 4.80Customer support - 4.73Functionality Pricing Starting at $145.00 per month Get Price Alternative Product [Microsoft Viva Engage](https://www.softwareadvice.com/community/yammer-profile/) 4.2 [(819)](https://www.softwareadvice.com/community/yammer-profile/reviews/) Ratings Breakdown - 4.28Ease of use - 4.25Value for money - 4.21Customer support - 4.07Functionality Pricing Starting at $8.00 per month Get Price ## Zapnito Pricing and Plans Starting price: £13,200.00 per year Free Trial Free Version Starter £13,200.00 per year No plan information available Scale Pricing available upon request No plan information available Enterprise Pricing available upon request No plan information available Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Zapnito Features - Popular features found in Knowledge Base Feedback Management Multi-Language Rich Text Editor Self Service Portal - More features of Zapnito Access Controls/Permissions Activity Dashboard Activity Tracking Alerts/Notifications API Chat/Messaging Commenting/Notes Communication Management Contact Database Content Management Customizable Branding Dashboard Data Import/Export Discussions/Forums Drag & Drop Email Management Email Reminders Engagement Tracking Event Management Filtering Group Management Ideation Knowledge Base Management Live Chat Member Directory Membership Management @mentions Mobile Access Moderation Personalization Real-Time Notifications Reporting & Statistics Single Sign On Social Media Integration SSL Security Third-Party Integrations User Management Web Notifications Website Management ## Zapnito Integrations Stripe Integration rated undefined from -1 review Zapier Integration rated undefined from -1 review GoSquared Integration rated undefined from -1 review ## Zapnito User Reviews Overall Rating 4.6 Ratings Breakdown 5 66% 4 31% 3 3% 2 0% 1 0% Secondary Ratings Ease of Use 4.6 Value for money 4.5 Customer support 4.9 Functionality 4.2 Willemien B. Verified reviewer International Affairs 1001-5000 employees Used daily for more than 2 years Review source Reviewed October 2023 Managing an online community 5 I am very impressed about the possibilities that Zapnito offers in helping to build and manage an online community, and the proactive and professional advice from the team. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: The OECD Forum Network that was managed with Zapnito's software and help looks very good, and generates a lot of traffic from our various stakeholders to the site. It has helped us develop a community and an ongoing conversation around the annual OECD Forum, which is the reason why it was set up. It has also been very helpful to receive regular updates from the Zapnito team on traffic to the site, as well as ongoing support. Cons: We started working with Zapnito in 2017, with very little experience of managing an online community. There are a number of initiatives that the OECD team could have undertaken, and it would be helpful if Zapnito would also provide training workshops to help develop these types of skills. Read More Laura B. Verified reviewer Information Services 11-50 employees Used daily for more than 2 years Review source Reviewed November 2022 Great out of the box solution that can meet variety of needs for content driven communities 5 The team we're working with are absolutely fantastic, always there to listen and help. Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: In short - content publishing, the way discussions can be organised (the discussions themselves are going to have an upgrade son, which I look forward to). The product is pretty comprehensive if you are looking for out of the box community platform solution - it's a well rounded product, and over the past 3 years we have seen then grow and improve a lot, bringing out new features all the time. Cons: The ability to crunch the data is there, but I look forward to it being improved. Especially when it comes to profiling members based on their priorities, and offering different experiences or 1:1 connection recommendation. But there are tools we can use in combination with Zapnito to aid this, so not a huge limitation. Read More CH Charles H. Verified reviewer E-Learning 51-200 employees Used weekly for less than 6 months Reviewed February 2022 On the right track if your a train but I want to fly 3 Ratings Breakdown 3 Ease of use 2 Value for money 3 Functionality Pros: I like the ease in connection with other members on the platform. Cons: This seems like the step in the right direction to set up a community online but the posting and feed capabilities are primitive. Reasons for choosing Zapnito Company decided Read More Ben J. Verified reviewer Publishing 501-1000 employees Used daily for more than 2 years Reviewed November 2017 Great for showcasing content from expert communities 5 We use zapnito for a variety of purposes, but mainly for online community blogs for our editors, authors and invited contributors. It has given us a platform for community discussion around our journals, with little development time needed from us, helping to raise our visibility and strengthen our relationship with the research community. I would highly recommend them. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: The site looks beautiful and is a great way of displaying content. The site can be customised a lot, especially if you work with their designer on options for the homepage. Images and videos in particular do really well. It's also very easy to use, so much so that we don't really provide any training for our journal authors, who write for the site, which saves us a great deal of time. Cons: There is some work to be done on using zapnito for online engagement, as commenting is fine but underused, so we're excited to see the new Conversations function, which is now in beta. Read More Emma F. Verified reviewer Human Resources 11-50 employees Used daily for less than 12 months Reviewed February 2022 Expert Communities bringing customers and prospects together 4 Zapnito as a platform is great, their own community is so helpful in terms of support. Special shout-out to our CSM Maria, who does an outstanding job of supporting us. Ratings Breakdown 3 Ease of use 4 Value for money 5 Customer support 3 Functionality Pros: Zapnito has all of the core functionality I'd expect from a community platform, so overall has a really solid base. My favourite thing is actually the look and feel of our homepage as it's evolved. They're putting in so much effort and thought behind their roadmap and that's coming through month on month. The platforms progress is impressive! Cons: The dream would be to plug the community analytics into our CRM, but I am sure one day I'll get my wish. Read More Steve H. Verified reviewer Publishing 51-200 employees Used daily for less than 6 months Review source Reviewed July 2019 Unique approach combined with great customer support 5 Our customer engagement on a community-style platform through a homegrown solution needed work - the ability to help users to connect with one another, but keep a specific focus on content and conversation groups meant our needs were quite varied. Ultimately, we want to drive customer engagement and usage to demonstrate value for a membership service - we won't know for some time yet whether we've yet hit the heights we're aspiring to. Still, throughout the planning and rollout phases, Zapnito have been impeccable in their problem-solving ability and tailoring their approach to us. The platform is set up to meet our needs, we've been able to customise to what we need in about 95% of instances where we've wanted to, and we've received positive feedback from users as we've rolled this out. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: I'm most interested in two things: First, the potential to let contributors become content creators and for them to position themselves as experts - this is extremely well set up to do that. Second, I like the adaptability of the platform - it's intuitive to set up, but we've been able to take a different approach to many of the other examples of platform users that we've come across, which has helped adapt to our needs. Cons: It would be good to have more white-label functions: if we didn't like the names of 'rooms' for example, we might want to change that. That said, there's not yet been many instances where Zapnito haven't been able to either adjust to what we needed, or put it on their roadmap for development. Read More Judith B. Verified reviewer Consumer Electronics 201-500 employees Used daily for less than 12 months Reviewed November 2017 Easy to use, lots of useful features, new features added regularly, fantastic customer support 5 A tailored website with all the functionality we need, but without the long development and testing time and at a very good price. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: It's been very easy to use and adapt to our needs. It is instinctive to use and has allowed us to create a site that exactly fits with what we want - every time I've had a question about something we'd like to do, the team has been able to show me a feature that can do it. I've also been impressed by the new features introduced on a pretty much weekly basis. Everything is backed up with efficient, professional and friendly customer support - every time I've had a question, I've received help quickly. Cons: Missing the 'slack-like' functionality of conversations, but I understand this is in the pipeline and will be introduced soon. Read More Ian B. Verified reviewer Publishing 501-1000 employees Used daily for more than 2 years Review source Reviewed March 2018 Great team and a really great product. 5 Probably the best way to rapidly create bespoke community experiences for your audience. It's a great resource to add to your toolkit. Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: Very fast to set up new networks, the team are always hands on to help the setup process run smoothly. The product has a great UI that the audience/customer finds really intuitive. Read More Harry W. Verified reviewer Information Services 11-50 employees Used weekly for less than 12 months Reviewed November 2022 An excellent community intelligence platform 4 I don't speak with the Zapnito team directly but have heard positive things from our CS team and the \[SENSITIVE CONTENT\] Ratings Breakdown 4 Ease of use 4 Functionality Pros: I work in the sales team, so my role is to promote the platform and community - the vast majority of the feedback I receive is that it's a very good user experience and it's easy to use. Which makes my job easier! Cons: It can be sometimes hard to find the content you are looking for, although we recently migrated and re-tagged our content library which has helped with this. Read More Toby G. Verified reviewer International Affairs 1001-5000 employees Used daily for less than 12 months Reviewed November 2017 Very quick set up. We launched within six weeks of starting to work with Zapnito. 5 It has enabled us to offer a digital space where we may be able to build an engaged community 365/24/7, going beyond our annual two-day event. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: Works out of the box. It is a CRM and a CMS and an analytics engine all rolled into one. It is easy to use. Cons: We're going to have to do some integration with other systems we have (but that's true for most) but there's not much to dislike. Read More Showing 1 - 10 of 70 Reviews [See All Reviews](https://www.softwareadvice.com/community/zapnito-profile/reviews/) ## Zapnito Popular Comparisons [Instagram vs Zapnito](https://www.softwareadvice.com/marketing/instagram-profile/vs/zapnito/)[Slack vs Zapnito](https://www.softwareadvice.com/remote-support/slack-profile/vs/zapnito/)[Discord vs Zapnito](https://www.softwareadvice.com/community/discord-profile/vs/zapnito/) [Compare All Alternatives](https://www.softwareadvice.com/community/zapnito-profile/alternatives/) ## Other Top Recommended Knowledge Base Software [Salesforce Sales Cloud](https://www.softwareadvice.com/product/2764-Salesforce/) **4.4** (18785) Recently recommended **116** times [Rock Solid](https://www.softwareadvice.com/crm/rock-solid-profile/) **0.0** (0) Recently recommended **35** times [Document360](https://www.softwareadvice.com/crm/document360-profile/) **4.7** (292) Recently recommended **30** times [SalesNOW](https://www.softwareadvice.com/marketing/salesnow-profile/) **4.6** (81) Recently recommended **27** times Stuck Between Options? 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