I am very impressed about the possibilities that Zapnito offers in helping to build and manage an online community, and the proactive and professional advice from the team.

The OECD Forum Network that was managed with Zapnito's software and help looks very good, and generates a lot of traffic from our various stakeholders to the site. It has helped us develop a community and an ongoing conversation around the annual OECD Forum, which is the reason why it was set up. It has also been very helpful to receive regular updates from the Zapnito team on traffic to the site, as well as ongoing support.

We started working with Zapnito in 2017, with very little experience of managing an online community. There are a number of initiatives that the OECD team could have undertaken, and it would be helpful if Zapnito would also provide training workshops to help develop these types of skills.

Zapnito has been a solid start for us in creating an online community for our global cancer network of members and partners. The platform's distinct emphasis on fostering expert communities and facilitating the seamless exchange of knowledge and resources immediately caught our attention. Its clean and visual interface, as well as relatively high degree of customisability (both in terms of branding and functionality) are also key aspects that we enjoy. We also appreciate the customer service and online resources provided by Zapnito. They've been proactive in helping us with community building and management. While there are still some areas that could be improved (as mentioned in my cons), overall, we're satisfied with our choice of platform.

Setting up Zapnito was a quick and straightforward process. The platform provides a visually appealing and user-friendly interface that our users find easy to navigate. Its high level of customisability allows us to tailor the branding and functionality of the community to our specific needs. Additionally, the Zapnito team delivers excellent and proactive customer service, enhancing our overall experience with the platform.

User management, particularly for bulk operations like adding users to the community or specific rooms, could benefit from improvement. Some functionalities are still missing or are still rather basic, however there have been many new functionalities and improvements since we've adopted it, so I'm hopeful these will be addressed soon. Additionally, it's worth mentioning that their mobile app is currently still in the beta phase.

Mixed.Platform has its issues and we get the solution. Benchmarking/aims for us hasn't really happened feels like it has gone on for a while now. Be good to get this resolved ASAP to focus our future actions etc.

Ease of use for our users - basic layout. Also appears ease to re-design

Errors when uploading bulk users. Interactive elements (polls etc.) requires directing people to other software providers.

Totally professional outfit. Since we switched to them our community has grown x3 in monetary value.

We did the big switch from Mighty Networks to Zapnito over a year ago and have never regretted it. The site is totally designed for community and knowledge management. Very quick to spin up and to customise to our needs. The onboarding team were very attentive to our needs and the senior guys still stay involved when we need them.

It is a specialised product so some of the consumer-led features that you might expect (like a personalised activity feed) are not available.

We use zapnito for a variety of purposes, but mainly for online community blogs for our editors, authors and invited contributors. It has given us a platform for community discussion around our journals, with little development time needed from us, helping to raise our visibility and strengthen our relationship with the research community. I would highly recommend them.

The site looks beautiful and is a great way of displaying content. The site can be customised a lot, especially if you work with their designer on options for the homepage. Images and videos in particular do really well. It's also very easy to use, so much so that we don't really provide any training for our journal authors, who write for the site, which saves us a great deal of time.

There is some work to be done on using zapnito for online engagement, as commenting is fine but underused, so we're excited to see the new Conversations function, which is now in beta.