All Zoho Social Reviews
1-25 of 2,628 Reviews
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Anonymous
Used unspecified
OVERALL RATING:
4
Reviewed March 2024
Zoho Social Review: One Stop Shop!
Jody
Verified reviewer
Entertainment, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2024
After several trials.....
Ease of use and navigation. It was easy and fast to get set up and connected to social accounts.
CONSI have experienced some uploading issues but seems to be no different then other platforms
Armando
Legal Services, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2024
Day by day with Zoho Social
Compared to products like Hootsuite, Zoho Social is much more complete and the way it integrates naturally with CRM and Desk is just very helpful in organizing and measuring everything that needs to happen in Social Media.
CONSThe integrations with Social Pages often gets disconnected which leads to several other issues, it's an ongoing issue that once solved it would become a way better product.
Reason for choosing Zoho Social
Its integrations with other Zoho platforms and the smooth transition between tools.
Robert
Newspapers, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2024
I am more social
Great experience and more time for me, I recommend it to everybody.
PROSEasy to setup and manage my content on the social networks I use for my business. The posts scheduling is the best feature I used until now because I don't have to be on my phone/pc all day to publish.
CONSI can say i didn`t find any cons for Zoho Social, everything works as should be.
Anonymous
2-10 employees
Used daily for less than 12 months
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
2
CUSTOMER SUPPORT
1
FUNCTIONALITY
4
Reviewed November 2020
Unresponsive, unhelpful support
The support was disappointing for the price. We did like having a single public URL for all clients to use for approvals/review.
PROSWe appreciated that there was ae reporting built in and that there was an option to quickly pause all content.
CONSCustomer support was awful. They were slow to respond, and once they did, the answer was usually "Sorry, that is not available" or "that is not something that can be done." There were no workarounds, no forwarding to development teams for future updates, and only uncaring, unhelpful responses.
Reasons for switching to Zoho Social
HeyOrca did not provide the Instagram API necessary to avoid manual push notifications to publish.
Adenrewaju
Verified reviewer
Real Estate, 51-200 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2023
I recommend Zoho Socials to Nigerian businesses
The cost for a paid version is affordable. And it is in Naira. Alot of other competitors are highly priced and in dollars. We all know the foreign exchange rate now is not favorable to pay in foreign currency.
CONSMost times, what i post on some accounts like Instagram, may not be compatible with linkedin. I will prefer if there was like an AI tool that can convert content to fit each platform.
Reasons for switching to Zoho Social
Zoho socials was more affordable, hence the switch.
Lisa
Verified reviewer
Non-Profit Organization Management, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed August 2023
True Time Saver
I am very thankful that I found this app right when I launched my non profit.
PROSI love being able to schedule multiple posts on all of my social media accounts on various platforms. Even being able to customize an image or video so that it fits within that [platforms guidelines is really cool.
CONSI wish that the SmartQ feature offered more than 1 day of posting
Reason for choosing Zoho Social
The free trial length as well as the price to upgrade.
Melissa
Verified reviewer
Marketing and Advertising, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
I recommend Zoho 100%
While it hasn't been long, I really enjoy using this product and will continue to do so for a long time. It is crucial to our business.
PROSThe ease of setup and use. I found this easy to learn and share with the team.
CONSI haven't found a con yet. I will be adding more brands and using this more going forward though.
Reason for choosing Zoho Social
The features were better as well as the price point.
David
Verified reviewer
Wholesale, 51-200 employees
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed March 2024
Zoho review
It had all the features that most other social tools have and it has a app with a good user interface.
CONSOnly being able to connect 1 facebook profile while not using other social channels.
Reason for choosing Zoho Social
Pricing, users, social integration, social monitoring, and app interface.
Anonymous
2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2024
Great Platform for my social media publishing
I love how easy it is to setup and use even for an absolute beginner. It's very fast and i can post to multiple platforms easily.
CONSSometimes the customize button doesn't work and just freezes the page till you refresh.
Anonymous
2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
4
Reviewed June 2023
easy pease lemon squeasy
easy to setup. easy to integrate. easy to schedule. easy on the pocket. - one word EASY.
CONSthe interface has very tiny buttons. it can be a bit larger.
Reasons for switching to Zoho Social
financial implications and ease of use.
Anonymous
11-50 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed April 2024
Zoho Social app is a lifesaver for managing my social media accounts
The Zoho Social app is a lifesaver for managing my social media accounts! It's so easy to schedule posts, track engagement, and stay connected with my audience. I love how intuitive the interface is, making it simple to navigate even for someone like me who isn't tech-savvy. Plus, the analytics feature helps me understand what's working and what's not. Overall, it's a must-have tool for anyone looking to streamline their social media presence.
CONSIt's customer support is not upto the work
Harry
Verified reviewer
Information Technology and Services, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
Amazing suite
Amazing
PROSThe ability to set recurrent posts and forget about them
CONSThat we cant post reels yet. I am sure when this is released it will sky rocket
Mohammad Sohail
Verified reviewer
Marketing and Advertising, 5,001-10,000 employees
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2023
User friendly app for social media management.
Zoho Social's interface is designed with user-friendliness in mind. Navigating through the app is a breeze, with its clean and well-organized layout. The menus are logically structured, making it easy to find and access the various features and settings. Whether you're a seasoned marketer or a beginner, you'll appreciate the simplicity and ease of use.
CONSThe app's scheduling and publishing capabilities are top-notch. Creating and managing social media posts across multiple platforms is a seamless process. Zoho Social allows you to plan your content calendar, schedule posts in advance, and even collaborate with team members. The ability to preview how posts will appear on different platforms is a great feature, ensuring your content looks its best.
Anonymous
11-50 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
4
Reviewed March 2024
My experience with Zoho Social
Overall, Zoho has provided me an affordable option that makes social media management easy for me and my colleagues.
PROSContent Management, Scheduling, Reports and analytics are major components needed for my work and Zoho delivers these.
CONSThe fact that Twitter(X) paid features are not available on the platform, for example, text limit. Also, I don't know how much of a fault this is to Zoho, but the level of engagement on posts published via Zoho is low compared to that from the native platforms.
Robbie
Verified reviewer
Marketing and Advertising, 2-10 employees
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
The Go to Platform
The ease of the platform is key, the process of pulling and scheduling multiple reports in really helpful. The overall UX/UI
CONShaving to reset the calendar for every social feed when you switch to pull specific reports
Anonymous
51-200 employees
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
Excellent Tool
The integration for syncing leads from social into zoho crm
CONSthat i can't put a different assignment rule for every lead form
Anonymous
51-200 employees
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
Zoho Social Leader in Category!
Ease of use, seamless integration between accounts
CONSStill evaluating that, however at this point it there are no negatives
Dhruv
Verified reviewer
Internet, 1 employee
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed October 2023
Zoho Social
Social Media Marketing is the best feature
CONSPrice of plans offered by zoho social are subsequently high
John
Verified reviewer
Health, Wellness and Fitness, 2-10 employees
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2023
I love Zoho SMM
Very well designed SMM, easy to use and comprehensive
CONSCan be difficult to integrate different accounts
Ryan Vitus
Verified reviewer
Information Technology and Services, 2-10 employees
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2023
Easy to use social media analytic tracking application
Very good hoping to see the new updates
PROSThe easy to use feature and ease of share
CONSNeed to bring in more features in the app and make the mobile app more accessible and offer more stand points
Sonya
Verified reviewer
Health, Wellness and Fitness, 2-10 employees
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2019
Robust software for the price
So far I'm really enjoying it. I think it will help with my client's project management efficiency when it comes to the social/marketing calendar and customer service.
PROSZoho Social is pretty easy to use and it has a lot more features than comparably priced products out there. I tried pretty much every free trial there was for social media management software and Zoho Social was far and away the best in terms of ease of use, features, number of social channels supported, user accounts and pricing. The conversation management feature between all your social platforms is invaluable for managing responses and discussions with followers/customers/potential customers. Being able to see all your channels and conversations in one place, respond to messages, etc. is great. The analytics are very good, too. I actually appreciate that it doesn't heavily focus on ad management because the company I'm using Zoho wants to manage ads separately from customer engagement/service and organic social, and it's one of the features that other platforms push heavily.
CONSThe feature for internal discussions about posts is a little weird. It's not as intuitive as I had hoped it would be. It would be nice if you could tag posts that need to be attended to by other team members without starting a discussion about them. It would also be nice if you could edit replies within Zoho. There are some other kinda wonky things that seem to be issues with APIs on the social platforms, so they'd be issues no matter what platform you use (like posting to FB groups from Zoho, you can only post as yourself, not the page that manages the group - but this is a Facebook issue, not a Zoho issue).
Reason for choosing Zoho Social
Some of the other products I looked at were quite good, but just way beyond the company's budget. For the price, Zoho Social offered the core features we needed and seemed like a great introduction to using collaborative social media management software for a team that was new to this type of system.
Pamela
Verified reviewer
Professional Training & Coaching, 2-10 employees
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2021
I've kicked the tires on several programs and decided to go with Zoho
I've been kicking the tires of Zoho Social for the past 14 days. I have dived into its many features and compared it to other platforms that I have also been testing out. First, let me say that there are some extremely good platforms out there, but I've chosen to go with Zoho Social for a few reasons. I don't want to make this too long, so I'll just mention the features that won me over: I can grab photo and video content directly from not only Canva, but also Dropbox. As I build up my content library, I will need to store all of this content somewhere, and I already had a Dropbox account so decided to use it for that purpose. Out of the platforms I tested (which was by no means all of them) I found Dropbox integration missing, but Zoho has it. For some reason on other platforms, when I post video content to LinkedIn, a viewer of my post has to click over to the 3rd party platform to watch the video, rather than watching it natively on LI. This issue didn't happen on Facebook, only LI -- but it is not an issue at all with Zoho. Not sure why this happens, but that was not a good feature IMO and was one of the reasons I went with Zoho over another platform. Zoho's UI could be a wee bit better architected - again my opinion - but it is lightyears ahead of another platform that I had been using and came to dislike because it is just too kludgey. In comparison, Zoho's UI is lightyears better -- and it has the advantage that you can keep multiple brands separate from each other
PROSDropbox and Canva integration, Multiple brands managed separately, analytics on my dashboard, the ability to customize posts per-platform, excellent customer service
CONSThe only thing I would improve a bit is the UI/menu options. I found Buffer's UI more intuitive and clear, but Zoho's brand management and scheduling options won out over Buffer
Reason for choosing Zoho Social
Zoho has the best combination of features I want and usability and is competitive on price
Reasons for switching to Zoho Social
The Hoosuite UI is just kludgey and confusing, and is outdated
Jeffrey
Verified reviewer
Hospitality, 11-50 employees
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed February 2020
The best social platform hands down.
Yes the best. I've been telling all my marketing pals. This is the best platform for such a steal in monthly premium.
PROSSeriously this platform has every feature you could want. I've used hootsuite, bubble, and sprout social. Compared to this platform all of those suck. With zoho you get monitoring, reporting, connections, team, publishing, drafts, you name it. All for a stinking low price compared to other platforms that want to charge you an arm and a leg for mediocre functionality and no team collaboration. Super happy with this platform.
CONSNothing so far. Haven't found anything.
Reason for choosing Zoho Social
So much better than anything else out there. And it helps save our company on monthly subscriptions. So instead of paying crazy amounts a month for a social platform, I can put that budget towards ads spend, video gear, and other things we need to be amazing marketers and content creators.
Reasons for switching to Zoho Social
Sprout was way to expensive and wanted to charge us 100 bucks more for another team member. Sprout also does't have great social listening tools compared to zoho.
S.M.
Verified reviewer
Real Estate, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2023
ZOHO SOCIAL IS THE BEST SOCIAL MEDIA MANAGEMENT TOOL
Zoho Social has revolutionized my social media management experience, proving to be an exceptional tool for both managing brands and personal accounts. Over the years, I've witnessed the remarkable growth and effectiveness of this platform. I strongly encourage you to give Zoho Social a try and discover its transformative power for yourself.
PROSZoho Social is by far the best Social Media management application I have ever used. Been using it for year to manage brands and now managing personal brand and I can see the growth. Y'all try it out and let me know what y'all think.
CONSNothing Really, I have used this platform for so long I have found it very easy to use.
Reasons for switching to Zoho Social
Zoho gives me a better option for a suitable amount