First Healthcare Compliance Software

First Healthcare Compliance Software

About First Healthcare Compliance

First Healthcare Compliance is a cloud-based solution that helps health care organizations and physicians monitor, review and manage compliance and risk. It provides support for HIPAA, Occupational Safety and Health Administration (OSHA), laws and human resources compliance. First Healthcare Compliance enables users to share, track and manage compliance via a unified dashboard. Prime features of the platform include an anonymous hotline, URL reporting, documents management, online documents distribution and attestation, incident reporting, real-time updates and more. Additionally, it includes reminders, List of Excluded Individuals/Entities (LEIE) database checks and weekly email reports. First Healthcare Compliance helps maintain critical data with logs, date...
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Audit compliance

First Healthcare Compliance User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

4.5

Customer support

5

Functionality

4

Showing 6 reviews

User Profile

Nicole

Verified reviewer

Company size: 11-50 employees

Industry: Medical Practice

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
4

Ease-of-use

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

September 2018

Great product for any medical office

My last employer did all of this manually, using an excel document. This responsibility would require an employee an average of 15 hours/month to manage and track. I spend no more than 2 hours per month; one hour for general upkeep and one hour if I am hiring a new employee. That is extremely expensive in comparison to this product.

Pros

Managing two different specialty practices can be a challenge in itself. While most administrators are well versed with each regulation, it is most difficult to track every employee’s requirements and training per VEC, HIPAA, OSHA, CMS, LEIE, Hep. B testing, PPD testing, license status, etc… 1st Health Care Compliance makes it easy to compile all of this information into one place for review. I also appreciate the practice audit zones that allow us to meet quarterly compliance regulations. The few times I have had a compliance questions specifically to our practice, their support team has advised me with written policy to support their direction. Very well done.

Cons

The training videos are not updated regularly. I’ve been with this practice for 4 years and they just added a new HIPAA video. The others are the same which causes more complaints from staff; “why do I need to take this if it is the same every year.”

Response from First Healthcare Compliance

Thank you for your positive review and your helpful suggestions. Our goal is to bring value to your organization and serve as a helpful resource. It's great to hear that you are saving time and money while maintaining compliance!

Replied February 2019

Tracie

Company size: 11-50 employees

Industry: Medical Practice

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

January 2019

Great Compliance Tool

This program has helped me to stream line all of our compliance for multiple locations, keep up with immunizations, medical license expiration dates, and track required training.

Pros

It is a easy program to use, and keeps track of any and everything related to compliance.

Cons

I would like to pull spread sheets from the information instead of looking at each individual person.

Response from First Healthcare Compliance

Thank you for your positive review. Our team strives to help you streamline and feel confident about your compliance program management. We have updated your ability to pull reports. Thanks for your helpful suggestions!

Replied February 2019

User Profile

Scott

Verified reviewer

Company size: 201-500 employees

Industry: Medical Practice

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
3

Ease-of-use

out of 5
4

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

March 2020

Good one-stop solution for compliance issues

It has made several tasks easier, and let's us know what we do not know.

Pros

It keeps all of our onboarding, licensing, and training information in one accessible location. Also, we can delegate local duties to local managers, while retaining an overall view from administrative headquarters on an easy to understand dashboard.

Cons

Like any software, there are odd quirks in using it. For example, you can add employees, but not managers - you have to send an e-mail to have First Healthcare do it for you. Also, when looking up employees, you can click the employee name, which brings up some information about the employee, or you can click "Edit" which brings up different information about the same employee.

Response from First Healthcare Compliance

We appreciate your feedback and the opportunity to work with you!

Replied March 2020

Bryanna

Company size: 11-50 employees

Industry: Health, Wellness and Fitness

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

March 2020

Easy to use and set up!

Pros

The questions asked in the monthly/yearly/etc. are exactly what we need. It was so easy to use and set up for our office and the independent physician practices that we are assisting with Compliance

Cons

Taking the time to answer the questionnaires, although they are are very comprehensive and address the issues around compliance.

Response from First Healthcare Compliance

We're grateful to work with you and to be part of your success!

Replied March 2020

Misty

Company size: 11-50 employees

Industry: Hospital & Health Care

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
4

Ease-of-use

out of 5
4

Value for money

out of 5
5

Customer support

out of 5
3

Functionality

out of 5

March 2020

Good overall product for OSHA and HIPAA

Support has been a dream to work with and are readily available. For the money, the OSHA, HIPAA, and other trainings and functionality made available are great.

Pros

Topics are always current and relevant. You can complete training from anywhere with internet.

Cons

As an administrator, I wish that reminder notifications automatically went out to delinquent users that have not completed trainings. In my environment, we have created specific trainings relevant to our specific business, and with not using out of the box trainings, it is difficult to readily see what trainings are still due by staff. The HIPAA provided trainings have a monotone speaker on an already dry topic.

Reasons for switching to First Healthcare Compliance

More bang for the buck.

Response from First Healthcare Compliance

We appreciate your feedback and will continue to strive to serve as a resource for you and your team!

Replied March 2020

Carren

Company size: 51-200 employees

Industry: Hospital & Health Care

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

September 2018

FHC Review

Great experience. Keeps us up to date with everything

Pros

The online training that can be send out in mass to employees and the options given

Cons

The LEIE... once an employee has been proven as not the employee selected, it keeps asking monthly and I keep having to re-verify

Response from First Healthcare Compliance

We work to create a positive experience and help you feel confident about your compliance management. Thanks for the review and the helpful suggestions!

Replied February 2019