Jungo
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Most Helpful Reviews for Jungo
1 - 5 of 121 Reviews
Brian
Real Estate, 11 - 50 employees
Used unspecified
OVERALL RATING:
4
Reviewed November 2023
Jungo Has Many Options
Anonymous
1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed July 2020
Awesome CRM
Excellent!
PROSJungo has been the best CRM that I've used in the mortgage business.
CONSI feel Jungo has everything a Loan Officer needs to keep on top of Leads, Partners, and Clients
Vendor Response
We appreciate you taking the time to share your experience with Jungo. Thank you for your kind feedback, we are happy to hear that you are enjoying Jungo! We're looking forward to the opportunity to continue to work together.
Replied July 2020
Trevor
Financial Services, 1 employee
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed June 2020
Jungo Review
This product is clearly a long term solution to managing mortgage clients.
PROSit's designed for mortgage professionals. Email Templates, object labels, workflows, all designed with an MLO in mind. Also it's pretty easy to design your own email templates and workflows based on the pre-existing ones.
CONSI have a texting app that does not integrate with JungoLeads but works perfectly fine with Salesforce leads. Furthermore, salesforce leads object works perfectly fine so, I'm not sure what advantage there is to Jungo Leads anyways..
Reason for choosing Jungo
It's the only one I came across that was designed specifically for MLOs plus it's Salesforce which is super powerful.
Vendor Response
We appreciate you taking the time to share your experience with Jungo. Thank you for your detailed review! If you would like to share any other feedback, please email us at feedback@ijungo.com.
Replied July 2020
Carrie
Financial Services, 2-10 employees
Used weekly for less than 2 years
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed September 2022
Promised the world and delivered absolutely nothing
Jungo just created more business problems for us. Once we got the extra systems in place to send out mass text messages there was no stopping them, or easily delegating who was to receive what campaign. You had to have a thorough knowledge of Sales forces' Process Builder to even begin to build out a text campaign and then good luck getting it to send out properly. Also once the process is firing, there is no stopping it so one of my agents had to apologize to a particular list of contacts that kept receiving messages not meant for them. Jungo is a disaster of a platform to use and caused our business more harm than it helped. If you intent to grow your business and not have it tanked by the platforms you use - do not use Jungo. We also tried to connect with their customer service to resolve these ongoing issues and nothing was ever resolved, just band-aided by myself first and then weeks or months later by a Jungo Rep once they finally responded to help emails.
PROSNothing about this CRM worked properly. I liked what I was sold on, ease of use to send marketing emails as well as marketing and lead-generating texts and connect this system to our LOS so it would be a seamless transition from capturing a lead to working it in Jungo and completing the process in our LOS - it delivered none of that.
CONSThe ease of use and functionality was not as promised. I had to add on extra systems from sales force to get Jungo at a semi-functioning state of what we were looking to do and even that was not enough. We were looking for a CRM that allowed us to send text campaigns to leads, stop the texts on reply and allow our users to follow up via their mobile app like a text conversation - this basic functioning was not available on Jungo so we had to add a service called Pardot through salesforce and even that had to work within Jungo system and has limited functionality.
Reason for choosing Jungo
Jungo seemed like the best option for ease of use, its pricing was a good option, it connected with our POS and from all of the video calls we had the software seemed great. But most of the things they promise in their pitch don't work or Jungo has discontinued.
Adam
Financial Services, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed July 2020
Very powerful, useful, and highly customizable, but complex setup and learning curve
We're staying much better organized, have far fewer dropped balls, and our referral partners get weekly reports on all deals and leads (which forces us to stay organized and updated). It also helps organize marketing.
PROSI like my daily custom reports and weekly Reffinity referral partner reports (which absolutely generate more referrals). Encompass integration is great too. Once set up all functionality is outstanding.
CONSThe learning curve and getting everything setup is extremely complex. I feel like I'm halfway to being a real web developer now. Instructions for integrations and such are many steps and complex, but support team is helpful.
Reasons for switching to Jungo
Mortgage-specific CRM, better integrations (Bombbomb, SMS texting etc), and Reffinity reports
Vendor Response
Thank you for your kind and honest review. We are so happy to hear that you enjoy our integrations and Reffinity reports! If you would like to share any other feedback, please email us at feedback@ijungo.com.
Replied July 2020