All Kickserv Reviews
1-25 of 372 Reviews
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Ron
11 - 50 employees
Used more than 2 years
OVERALL RATING:
5
Reviewed August 2022
Satisfied Customer
Ted
Verified reviewer
Construction, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2018
Excellent functionality and ease of use
Kickserv offers us the opportunity to quickly reschedule and update work orders in real time. The Quikbooks integration saves us time and money because we only enter customer info once.
PROSKickserv enabled us to scale up the business and offers us excellent tracking for billing, communication, and customer service.
CONSThere are no issues or downside for my company.
Vendor Response
Thank you Ted. Your loyalty and willingness to take a moment to give us feedback is worth a lot to us. I hope it also helps others. Cheers!
Replied December 2018
Jennifer
Medical Devices, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2021
Great for One Tech
I enjoy using the product from my desk and the tech doesn't have any complaints from the app.
PROSI like that i can invoice the job with clear notes and history to the clients from my tech. Scheduling is easy.
CONSWish there was a way to alert the tech out of the app. I review a work order and see I need more notes or need him to advise on a part # so that I can quote. I have no way to tell him this other than to copy the notes and email him separately.
Reason for choosing Kickserv
ease of use and low cost for using with just one tech.
Vendor Response
Thank you for the wonderful review, Jennifer. I know the idea of two way communication within Kickserv, among employees, has been kicked around. I'll be sure to pass the feedback up the ladder. :)
Replied December 2021
Josh
Information Technology and Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
2
EASE OF USE
2
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed February 2017
Lack of response to concerns. Converted us to new platform a day early while open.
Our experience with this software was average until the migration from SSK to Kickserv. 1) Our migration was scheduled for the evening of 2/2/17 but instead was run during the morning. 2) This resulted in us not being able to access our entire database for the entire workday. We lost customers and business as a result. 3) The only response we have gotten from Kickserv is "Sorry about the confusion". 4) Responses to issues about the new platform are not helpful and delayed. 5) Cannot upload certain file-types as attachments (Old SSK allowed anything) 6) Editing estimates does not work correctly 7) There are problems with payment capturing in Kickserv. Kickserv seems to ignore some line items. 8) When asked how to permanently complete tasks for re-occurring jobs, the only response I got was "Let me see if I can explain how to do this one". 9) None of our questions or issues have been resolved.
PROSdrag and drop capabilities
CONSSince switching over to the new platform, there are issues with billing and attaching. Customer support is not helpful
Vendor Response
The experience you had with the migration of your account was very unfortunate. Having your system not available during your working hours is a serious issue and we apologize for that error. We did work with your co-worker on the phone to handle the major issue which was mainly getting the sync working successfully again. To acknowledge some of your comments here we currently don't restrict file types. I have requested for your company to send us any file types that seem to not upload. Also, with the issues of editing estimates and capturing certain line items we are not aware of any issues and appreciate any specific feedback on these issues through the normal lines of support at any time. We will clarify with you on what occurred exactly with your earlier question via our support lines of how to complete tasks for re-occurring jobs. We very much appreciate your loyalty with us and hope we can make up for the disruption to your business as we move forward.
Replied March 2017
Scott
Industrial Automation, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed July 2019
Kickserv Review
Kickserv allows us to go semi paperless and cuts out time from dispatch to accounting.
PROSThe ability to store everything together.
CONSIt did not integrate with QuickBooks Online as we had hoped. It integrates with it, but not everything transfers.
Reason for choosing Kickserv
Price
Reasons for switching to Kickserv
Too much Double-Entry from dispatch to accounting
Vonnie
Construction, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
Awesome product!! 10!!
I own a contracting business and it is perfect for my business.
PROSI like the ease of use as well as the customer service.
CONSI wish I could modify some of the forms. The font is so small many of my customers are older and can’t read it very well.
Reason for choosing Kickserv
I only wanted Kickserv
Vendor Response
Hello Vonnie, thank you so much for taking time out of your schedule to leave us a review. That's excellent feedback about the forms. I'll send this over to our product team for future consideration (perhaps a font selection tool). Please let us know if you need help with anything.
Replied October 2023
Ron
Oil & Energy, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed November 2023
Kickserv
I like the ease and convenience of the software. It is very user friendly.
CONSNo complaints. We have used the company now 6 years.
Vendor Response
Hello Ron, Thank you so much for taking the time to leave us a review. We know that our users have a lot on their plates and it takes time to write a review. We really appreciate it! Please let us know if you need anything. Our Customer Success Team is always on standby to answer any questions that might come up.
Replied November 2023
Erica
Hospitality, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed October 2023
KS Review
It has been a great experience.
PROSThe features that are most important are the maps to better route the techs, its simple, and i hardly ever have any issues.
CONSthere is nothing that i dont like about it.
Vendor Response
Hello Erica, Thank you for taking the time to leave us a review. We know that our users are busy people and we really appreciate it when we get feedback. We are thrilled you are having such a great experience using Kickserv.
Replied November 2023
samuel
Consumer Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
Kickserv Rocks
Use it daily, main platform used and easy to send invoices to Quickbooks.
PROSEase of notifying clients and techs of jobs scheduled.
CONSThere isnt anything that is disliked about Kickserv.
Vendor Response
Hi Samuel, thank you for taking the time to leave us a review. We are so happy to hear that it is working so well for you! Please feel free to reach out to us at anytime if you need assistance.
Replied October 2023
Jeff
Utilities, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
5
FUNCTIONALITY
3
Reviewed October 2023
Easy to use
Have had a positive experience overall with kickserv. Wish it was more customizable but still able to accomplish without
PROSIt's very easy to use. The pricing was is great for a company just starting up.
CONSThere are some features specific I wish were available.
Reason for choosing Kickserv
Pricing
Vendor Response
Hello Jeff, thank you for choosing Kickserv and taking the time to leave us a review. We do have several customization options on the higher plans, so when you're ready to upgrade, you'll see some additional features. As far as the specific features you wish we offered, we'd love to hear your thoughts! Feedback really helps our product team when prioritizing future updates to the product. Send us a message at support@kickserv.com anytime.
Replied October 2023
Zachary
Health, Wellness and Fitness, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
Review
So far it is working very well for what we do on a daily basis.
PROSMobile app for techs while in the field.
CONSImage upload with bad service is slow but that’s only with bad service.
Vendor Response
Hi Zachary, thank you for leaving us a review. Please reach out to us if you need any assistance. We are always happy to help!
Replied October 2023
Eric
Public Safety, 1 employee
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
Good product
Everything has been smooth. We are happy that we chose this product for our business.
PROSEasy to use user friendly, easy to navigate
CONSI don't like the notification feature being inaccurate with times. Sometimes it's good other times it's way off
Reason for choosing Kickserv
Price and customer service
Vendor Response
Hello Eric, Thank you so much for taking the time to leave us a review. We very much appreciate your feedback. If you want to send us some specifics at support@kickserv.com regarding the notifications issue you've experienced, we'd be happy to dive into it further.
Replied October 2023
Anthony
Construction, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
Amazin
Ease of use is the best feature. Very simple to teach to others
CONSNothing really. I like this product a lot
Vendor Response
Hello Anthony, Thank you for leaving us a review. We're so happy that the product is easy for you to use. That's one of our main objectives, to make service simple.
Replied October 2023
Shawn
Information Technology and Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
1
EASE OF USE
2
VALUE FOR MONEY
2
CUSTOMER SUPPORT
2
FUNCTIONALITY
2
Reviewed February 2017
5 year user of Service Sidekick now KickServ
Service Sidekick was a great product, they now forced all of their customers to Kickserv. They did the changeover at 10am on a weekday when it was scheduled for 10pm. We were down all day and received no apology. The changeover broke several systems. It no longer syncs to quickbooks correctly. When a task is made for someone it no longer tells people who made it and the Kickserv team is basically AFK.
PROSI like how easy it used to be to use. If I had to buy the new kickserv I would run away screaming
CONSTerrible interface. Terrible tech support. Very slow. Incredibly convoluted. First you make a job with charges, then you have to "generate an Invoice" from that job, then you can enter a payment, then after entering that you can mark it paid, then after doing all of that you can mark the job complete. What a nightmare. Customers are syncing to the wrong customers in Quickbooks, which has caused an accounting nightmare.
Vendor Response
As you mentioned, the upgrade process did not go as planned. Your upgrade was completed later than expected, due to an unforeseen issue with another account's upgrade. We're truly sorry this happened. After the upgrade, we discovered that you had recently changed your QuickBooks sales tax codes, which inadvertently left 97 of your 4997 customers without a proper sales tax code. We reset your sales tax code for those 97 records so that your taxes calculated properly. We worked with you extensively over phone and screen share until we resolved these and other issues to your satisfaction. It sounds like there are some things you don't like about the new interface. We would love to hear more about your concerns and also invite you to a free training session where we can discuss the changes in detail.
Replied February 2017
Leeann
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed December 2017
Great customer service every time!
This software is easy to use and some really great features... I like that I can drag appointments from one day to the next if needed. And contact customer service if needed easily.
CONSI wish there were more alerts that would come up - such as an alert that will come up when scheduling someone that has an open balance so that we can let the customer know when scheduling, also what would be really helpful is if there was an alert that pops up stating that there is already a scheduled appointment open for that customer to avoid potentially double booking a customer (sometimes a wife will call to schedule and the husband may have already scheduled and it gets confusing). When scheduling multiple days on jobs I wish it didn't go on top of the calendar but blocked out the time. Also wish that there was an alert that would come up if a customer address is already in the database to avoid duplicates. Also, wish that email reminders were able to customize so that we could change time frames as we schedule in 2 hour increments - so we are really not able to use the feature which is one of the reasons we picked this scheduling software over others.
Vendor Response
Hello Leeann - thank you for your time and feedback. To help avoid duplicate bookings our best practice is to search customers by street address prior to booking. Street addresses are very unique and will display any prior events for that location.
Replied December 2017
Chelsea V
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2017
Kickserv has been a valuable addition to our business. It helped our company become more streamlined
The calendar and resource views and functionalities are the best features of Kickserv. We have 7 vehicles on the road and we need to know where they are and how each job went. Kickserv allows us to communicate in a cloud based system that all of our techs can access in real-time. When a change is made to the calendar, all office staff can see it. Technicians can leave job notes before they leave the job site, and customers can pay online after they are invoiced by email. The newer look of KickServ was a real step up from the original Service Sidekick. It has grown with us and continues to get better everyday. It has really begun to feel like we have a real business and we are happy with the way KickServ has grown into theirs as well.
CONSThe technicians cannot see the description of charges in the itemized list of charges while using the mobile app on their phones. Some issues with recurring jobs - I have found that most of the issues get resolved as soon as we mention them to the KickServ customer service team. If there is an answer, the team is willing to try and find it. When KickServ lags or goes down it slows our company down to a crawl. It was worse before, and only keeps getting better.
Beverly
Facilities Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2021
Great product and service
The biggest benefit is time saved. We run a small, family locksmith business. My husband and son are out on the road and I'm in the office. We've expanded into a home watch business as well. Kickserv is very efficient and cut my labor time by at least a third. Plus, the techs out on the road can pull it up on their phones and don't have to call in to ask questions about jobs.
PROSEase of use. We looked at several options and Kickserv has the best quality for the price. We use the product differently than intended. The color coding intended for services we use for our technicians. I look at the calendar and I can see where each one is by the color. We do use some colors for services such as active jobs or jobs on hold. Kickserv integrates smoothly with QuickBooks online which saves a lot of time and work. We do our invoicing in Kickserv and it syncs with QB immediately.
CONSI can't think of anything right now that I'd change.
Reason for choosing Kickserv
My son did a lot of research and we had three top choices. We all chose Kickserv and we're very happy with it.
Vendor Response
Thank you Beverly, for taking the time to leave us the SUPER review!
Replied December 2021
Dorian
Oil & Energy, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
2
FUNCTIONALITY
5
Reviewed August 2017
Good experience overall, customer support time is frustrating tho...
We boost productivity big time with this software!
PROSThis software offers great functionality and customization, so far has been the one that adapted the most to our requirements. New functionalities are added on weekly basis which is really nice. Price is very accessible for small business. Is easy to use once that you get the grip on it which takes time because some stuff is somehow counter intuitive, I seriously recommend getting the paid support/training sessions otherwise you will get very frustrated. integration with QB and use of credit card payment is solid.
CONSCustomer support time is frustrating, they take at least several hours to get back to you then sometimes they will reply and stop answering for another several hours, this made us almost regret our decision when setting up our account. They offer documentation for the software but a lot of topics are mere drafts and do not contain a lot of information. Despite the fact that they answer really slow they are very helpful with the answers provided and you can be sure your problem will get solve 90% of the time or a feature request will be placed. Sometimes the system gets really slow , specially on Monday mornings and end of the month, contacting support and letting them know seems to fix the issue most of the time... The Android app could use some improvement although it has improve a lot in the last 6 months.
Ashly
Retail, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2019
Best value and
We have used the software since about 2012. It is very user friendly and allows our company to schedule and keep track of our customers on a daily basis. We love the ability to create reports and sort data but services used, how often customers use us, amount spent, ect. The staff at Kickserv is responsive and easy to work with if a question or problem arises. Kickserv syncs seamlessly with quick books and allows us to easily keep our books up to date. We have just recently started using the credit card processing add on. It was again, seamless and easy to use. Very happy and attribute the program to our continued success!
CONSThere are a few upgrades I would love to see...such as taking a discounted about off certain items. For our business a check box form would be helpful in the tuneup each of the technician s perform, however for the dollars spent it is a great program at a great value.
Vendor Response
Thank you so much for your kind words, Ashly. We really appreciate you taking the time out to share your experience with us.
Replied August 2019
Debbie
Construction, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed May 2018
Overall our experience with Kickserv has been good. There are a few glitches at times.
The calendar has been easy to use. We do not use it for our installers at this time but use it daily for our sales appointments. For the most part kickserv has been user friendly.
CONSThere are times when we have issues syncing with QuickBooks. It seems this happens when we have one customer with multiple locations. We created our own invoice and estimate template. It would be helpful if this was easier to do and we did not need an HTML guru or it would be helpful if kickserv was more helpful with this. Reports can be confusing to create to pull the information needed. The reports probably took us the longest to figure out how to use. When uploading pictures it is very slow for the sales people when using their ipad in the field.
Vendor Response
Hello Debbie, We really appreciate your time and the feedback you and your team have provided us. You should always use our chat feature in the program whenever you have a sync issue that you are not able to resolve. We do have plans to make both reporting and possible custom template modifications easier.
Replied June 2018
Anonymous
11-50 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2019
Decent Software; Great Support
We use KickServ to schedule field engineers for analysis and to generate our invoices and estimates. It works well for our current needs, though there are some small functionalities I wish would change. On the bright side, it's always improving - please keep the updates rolling out!
PROSThe customer service is excellent. Whenever I have a question, someone gets ahold of me within in an hour (or usually less), and they'll follow up within a day or two to make sure you're doing well. The software is also constantly improving with new upgrades.
CONSWhen using the program with QuickBooks, it doesn't always sync the way I'd like it to. Once a contact is in, I can't edit the contact information, which is a pain when we have multiple customers from the same overall client company. There's always a little tweak here or there that I wish would change. However, the support team usually will assist with any problems.
Vendor Response
Thank you for taking your time to give us a review. We do thrive on feedback from our customers like you. Your viewpoints were insightful. Plus, we are happy to hear of how pleased you are with our Support Team. Keep reaching out to us anytime with our in-app chat because we are here to help.
Replied June 2019
Jenifer
Security and Investigations, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed July 2019
Field Service & Installs - Locksmithing & Security
We can easily see all jobs scheduled for a given day, search open and historic work orders, track the progress on longer jobs and ensure all invoices are created and sent timely. This has cut down on lost paperwork, increased communication, and minimizes the number of support staff needed in the office to keep operations running smoothly.
PROSKickserv has a fairly intuitive layout and search function. Once the customer list is loaded you can view all jobs relating to individual customers, upload photos, set up future service and easily move calls between technicians. This is a great program to start with when moving away from an antiquated platform (paper, Excel, etc).
CONSThe downside of Kickserv is the lack of customization. I believe it was originally developed to suit a different industry and while we've found work-arounds for our needs they are still work-arounds and rely on humans remembering the unique procedure .
Gerald
Construction, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2017
This software is powerful and keeps me organized.
This software helps my business stay very well organized. My last business I used just an accounting program and had to hire 2 office personnel to run the back end of my business. With this program, I can do my back end with the help of my bookkeeper. I authorized my bookkeeper as admin personnel and from his office he keeps me organized with my quarterly's and end year.
PROSI love that you can do many things with this software, but my favorite is that it keeps in contact with my customer sending out emails the day before I arrive and again on the day of my appointment. Amazing, it has cut down the to almost 0 of customers missing our appointment.
CONSThe thing that I do not like is when using from a smart phone in the field, you open the program and a number tasks close down the program and restarts. It never lets you use these tasks. Wish they would fix it so the phone can access the program. Love it if I could email their invoice from smart phone.
Tomasz
Construction, 1 employee
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2022
The best software for new or mid size businesses
I love it. I would recommend to everyone! Very good software.
PROSCustomer service is the best whenever you need help they are here for you. Easy to manage and very helpful everywhere (office, on a field)
CONSSome features they are on PC but not on mobile.
Vendor Response
Hey Tomasz, Thank you for taking the time to provide us with a wonderful review along with the feedback regarding the mobile app. We are always looking for ways to improve our mobile app experience. If you have a feature in mind that you'd like on the mobile app that's not currently available, definitely reach out to our support team at Support@kickserv.com and they can assist you with your feature request. Thank you again for your review and continued support. :)
Replied February 2023
Judy
Electrical/Electronic Manufacturing, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed November 2021
Pros & Cons of using Kickserv
It keeps our customer history in tact, and that has truly come in handy multiple times.
PROSI like the fact that we can track the history of our customer's and review previous work performed. also, like the fact that we can have a daily view of everything scheduled within that day. The calendar is also helpful in scheduling future jobs, and time management.
CONSThere isn't an easy uncomplicated way to delete services that are not needed once they are signed on for. I understand the reasoning to keep just anyone from changing services, but it really doesn't have to be where one has to call and sit on phone for a while to get something not needed.
Reason for choosing Kickserv
n/a
Vendor Response
Thank you for taking the time to leave some feedback, Judy. We greatly appreciate it. We would also like to gather some more information about your services. Perhaps we can lend a hand.
Replied December 2021