All MyGadgetRepair Reviews

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User Profile

jamal

Verified reviewer

Consumer Electronics, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2018

Best Till system i have ever used

Apart from how great the software is the customer service is on another level itself i have never had a company so professional that when i make a email request about a issue or feature within 5 min i get a call to solve the issue the gentlemen always goes the extra mile to make me happy. The software has changed my whole companies approach to repair business it was needed many many years ago. Massive thank you to the team and what great software you have made.

PROS

How transparent the software is for me as the shop owner and also to my customer it has already made a massive difference to our customers and this is just the start. I have not even looked into the loyalty and marketing feature yet.

CONS

At the start i was very overwhelmed but after a few days i was up and running and it helps when the senior manager is on call and resolves my issue within minutes simply outstanding service

Vendor Response

Thank you very much for the kind words.

Replied November 2018

Lane

Computer Hardware, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2019

You can't get any better than this software.

You simply just can't get any better than these guys they listen to their customers respond to emails within minutes even if emailed in at like 1 in the morning witch you cannot find anywhere else. I highly recommend my gadget repairs for really any type of business that needs repair tracking and invoice support.

PROS

My gadget repairs is the best software out there for any cell phone or computer repair business hands down. With the easy-to-use interface that is just not even scratching the surface. the point-of-sale system has to be one of the best out there out of any point-of-sale system. The repair ticketing portion of the software can't be matched by anybody it is really that good. But there is even more. I came from repairshopr which had minimal integrations. they have an integration for absolutely everything and anything you need plus more.

CONS

There is none. Absolutely everything from the software experience to the support as flawless.

Vendor Response

Thank you very much for that, really appreciate that.

Replied February 2019

Ryan

Computer & Network Security, 11-50 employees

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed February 2023

Impressive Competitor for Evolving ITSP’s - Limited Trial

PROS

An excellent tool to manage operations and workflow at a computer repair or manage service provider business. There are more actions and triggers for automation software than others. The user interface looks overall attractive and simple.

CONS

The evaluation period Is only 14 days, and several features don’t work in the free trial. Some US companies may be burdened by GDPR rules of other countries.

Reason for choosing MyGadgetRepair

Wanting to grow our operation with more advanced and evolving converting custom fields, automations, workflows, ticket worksheets, payment integrations, automatic message, replies, etc.

Reasons for switching to MyGadgetRepair

Being a potential alternative to the stale and slowly degrading SaaS we have been using for over 10 years. Huge amount of process and configurations/settings to bring over. MGR appears to support most/all features of other software to run your computer support operation.

Vendor Response

Hi Ryan, Thanks for your review, please note that you can always use the FREE for LIFE plan while setting up the system. Regards, Team MGR

Replied February 2023

Svein

Verified reviewer

Consumer Electronics, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2018

Never been so impressed

I have been using RepairShopr CRM for few years now, but they never added the functions or features i wanted and needed for my business. So our workflow had to change to match the way RepairShopr is thinking, which of course is not working for everyone. I started looking arround for a new repairs shop CRM and booked a demo with MyGadgetRepairs. They took their time with me and answered all my questions plus giving me new ideas and advice. I told them all the changes i want before i start using MGR and in less then 2 weeks they was finnished adding everything. No doubt the best customer experience i have had! Highly reccommended.

PROS

The software is very good and secure. They have amazing customer service and they are also very willing to add any functions or feature that your repairshop needs. I highly reccommend this software and the company behind it.

CONS

There is no cons. I am a skeptic and i have been looking for something bad with this software. I just can't find it. Everything is so good and perfect.

Vendor Response

Thank you very much for the kind words.

Replied August 2018

Malcolm

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2017

Great experience. The team is very helpful. system ease to work. Customer support really quick

PROS

This product does it all. It keeps me in tune with all my customers and vendors. It has all the reports to make educated decisions on course changes for profitability.

Vendor Response

Thank you very much for the kind words.

Replied November 2018

Anver

Retail, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2019

Most advanced repair software on the planet!

Absolutely Fantastic! Brilliant service, brilliant product!

PROS

Ideal for retail stores! World class software way ahead of its time! Customer support is instant and they go the extra mile every time. Software platform is 99% customizable for your store!

CONS

None at all. This software has only good things and there is nothing I can fault.

Vendor Response

Thank you very much for that, really appreciate that.

Replied February 2019

Amit

Retail, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2018

Good Software for our business

We work with MGR for the past 6 months and so far the software served us well, any issues we had during the set up period were resolved promptly by the support team at MGR. it is very simple to use and give good solutions to our business

PROS

It is very simple to use and cover all the areas required

CONS

There is nothing i can point out, overall is give good solutions

Vendor Response

Thank you very much for the kind words.

Replied November 2018

Jason

Information Technology and Services, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2023

My gadget repair support is fantastic.

100% great

PROS

Support features are the best.Easy to use.

CONS

Nothing at the moment we find it easy,to,use

Muhammad

Verified reviewer

Used less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2018

MyGadgetRepairs repairs great services and support

PROS

They are very professionals and their support is very friendly i am happy they are providing many services under one roof

CONS

I wish they extend their services to other countries As their services are unique in such a way that you will never find these much services under one roof

Vendor Response

Thanks you very much. really appreciate that.

Replied June 2018

User Profile

Ian

Verified reviewer

Telecommunications, 2-10 employees

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2018

Great Service Throughout

PROS

Great service and easy to use. Couldn't fault this.

CONS

Nothing to complain about or report. I like it and would recommend it to everyone.

Vendor Response

Thank you very much for the kind words.

Replied November 2018

ZAHID

Computer Hardware, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2018

Simply brilliant

PROS

Very easy to use and covers every aspect of my business.

CONS

Personally its works very well and i have no issues as such.

Vendor Response

Thank you very much for the kind words.

Replied November 2018

GIna

Telecommunications, 201-500 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2019

Great Website!

Very Good Experience. Fast reply and help. Always willing to help and configure the site for our need and development.

PROS

You can customise it as per your need Great tool!!! easy to use one look in one page to oversee what need to be done and prioritize

CONS

nothing it's a great tool to work with! would be nice if we were able to remove some box in the dashboard

Vendor Response

Thanks really appreciate that.

Replied April 2019

Glen

Consumer Electronics, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2019

MGR ROCKS !

Reports are great and plentiful , their help desk is top notch, especially our man.

PROS

the ease of use and ability of service provider to customise to specific needs

CONS

nothing as yet as we are only under 3 months in use

Vendor Response

Thank you very much for your kind words :)

Replied April 2019

Sarkar

Information Technology and Services, 11-50 employees

Used weekly for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2018

Awesome Services - Amazing support!

PROS

I love how they manage it everything smoothly.

CONS

A close Friend of mine has recommended me!

Vendor Response

Thank you very much for the kind words.

Replied November 2018

Showing 1 - 14 of 14 Reviews