All MyGadgetRepair Reviews
1-14 of 14 Reviews
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jamal
Verified reviewer
Consumer Electronics, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2018
Best Till system i have ever used
Apart from how great the software is the customer service is on another level itself i have never had a company so professional that when i make a email request about a issue or feature within 5 min i get a call to solve the issue the gentlemen always goes the extra mile to make me happy. The software has changed my whole companies approach to repair business it was needed many many years ago. Massive thank you to the team and what great software you have made.
PROSHow transparent the software is for me as the shop owner and also to my customer it has already made a massive difference to our customers and this is just the start. I have not even looked into the loyalty and marketing feature yet.
CONSAt the start i was very overwhelmed but after a few days i was up and running and it helps when the senior manager is on call and resolves my issue within minutes simply outstanding service
Vendor Response
Thank you very much for the kind words.
Replied November 2018
Lane
Computer Hardware, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2019
You can't get any better than this software.
You simply just can't get any better than these guys they listen to their customers respond to emails within minutes even if emailed in at like 1 in the morning witch you cannot find anywhere else. I highly recommend my gadget repairs for really any type of business that needs repair tracking and invoice support.
PROSMy gadget repairs is the best software out there for any cell phone or computer repair business hands down. With the easy-to-use interface that is just not even scratching the surface. the point-of-sale system has to be one of the best out there out of any point-of-sale system. The repair ticketing portion of the software can't be matched by anybody it is really that good. But there is even more. I came from repairshopr which had minimal integrations. they have an integration for absolutely everything and anything you need plus more.
CONSThere is none. Absolutely everything from the software experience to the support as flawless.
Vendor Response
Thank you very much for that, really appreciate that.
Replied February 2019
Ryan
Computer & Network Security, 11-50 employees
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed February 2023
Impressive Competitor for Evolving ITSP’s - Limited Trial
An excellent tool to manage operations and workflow at a computer repair or manage service provider business. There are more actions and triggers for automation software than others. The user interface looks overall attractive and simple.
CONSThe evaluation period Is only 14 days, and several features don’t work in the free trial. Some US companies may be burdened by GDPR rules of other countries.
Reason for choosing MyGadgetRepair
Wanting to grow our operation with more advanced and evolving converting custom fields, automations, workflows, ticket worksheets, payment integrations, automatic message, replies, etc.
Reasons for switching to MyGadgetRepair
Being a potential alternative to the stale and slowly degrading SaaS we have been using for over 10 years. Huge amount of process and configurations/settings to bring over. MGR appears to support most/all features of other software to run your computer support operation.
Vendor Response
Hi Ryan, Thanks for your review, please note that you can always use the FREE for LIFE plan while setting up the system. Regards, Team MGR
Replied February 2023
Svein
Verified reviewer
Consumer Electronics, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2018
Never been so impressed
I have been using RepairShopr CRM for few years now, but they never added the functions or features i wanted and needed for my business. So our workflow had to change to match the way RepairShopr is thinking, which of course is not working for everyone. I started looking arround for a new repairs shop CRM and booked a demo with MyGadgetRepairs. They took their time with me and answered all my questions plus giving me new ideas and advice. I told them all the changes i want before i start using MGR and in less then 2 weeks they was finnished adding everything. No doubt the best customer experience i have had! Highly reccommended.
PROSThe software is very good and secure. They have amazing customer service and they are also very willing to add any functions or feature that your repairshop needs. I highly reccommend this software and the company behind it.
CONSThere is no cons. I am a skeptic and i have been looking for something bad with this software. I just can't find it. Everything is so good and perfect.
Vendor Response
Thank you very much for the kind words.
Replied August 2018
Malcolm
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2017
Great experience. The team is very helpful. system ease to work. Customer support really quick
This product does it all. It keeps me in tune with all my customers and vendors. It has all the reports to make educated decisions on course changes for profitability.
Vendor Response
Thank you very much for the kind words.
Replied November 2018
Anver
Retail, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2019
Most advanced repair software on the planet!
Absolutely Fantastic! Brilliant service, brilliant product!
PROSIdeal for retail stores! World class software way ahead of its time! Customer support is instant and they go the extra mile every time. Software platform is 99% customizable for your store!
CONSNone at all. This software has only good things and there is nothing I can fault.
Vendor Response
Thank you very much for that, really appreciate that.
Replied February 2019
Amit
Retail, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2018
Good Software for our business
We work with MGR for the past 6 months and so far the software served us well, any issues we had during the set up period were resolved promptly by the support team at MGR. it is very simple to use and give good solutions to our business
PROSIt is very simple to use and cover all the areas required
CONSThere is nothing i can point out, overall is give good solutions
Vendor Response
Thank you very much for the kind words.
Replied November 2018
Jason
Information Technology and Services, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2023
My gadget repair support is fantastic.
100% great
PROSSupport features are the best.Easy to use.
CONSNothing at the moment we find it easy,to,use
Muhammad
Verified reviewer
Used less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2018
MyGadgetRepairs repairs great services and support
They are very professionals and their support is very friendly i am happy they are providing many services under one roof
CONSI wish they extend their services to other countries As their services are unique in such a way that you will never find these much services under one roof
Vendor Response
Thanks you very much. really appreciate that.
Replied June 2018
Ian
Verified reviewer
Telecommunications, 2-10 employees
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2018
Great Service Throughout
Great service and easy to use. Couldn't fault this.
CONSNothing to complain about or report. I like it and would recommend it to everyone.
Vendor Response
Thank you very much for the kind words.
Replied November 2018
ZAHID
Computer Hardware, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2018
Simply brilliant
Very easy to use and covers every aspect of my business.
CONSPersonally its works very well and i have no issues as such.
Vendor Response
Thank you very much for the kind words.
Replied November 2018
GIna
Telecommunications, 201-500 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2019
Great Website!
Very Good Experience. Fast reply and help. Always willing to help and configure the site for our need and development.
PROSYou can customise it as per your need Great tool!!! easy to use one look in one page to oversee what need to be done and prioritize
CONSnothing it's a great tool to work with! would be nice if we were able to remove some box in the dashboard
Vendor Response
Thanks really appreciate that.
Replied April 2019
Glen
Consumer Electronics, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2019
MGR ROCKS !
Reports are great and plentiful , their help desk is top notch, especially our man.
PROSthe ease of use and ability of service provider to customise to specific needs
CONSnothing as yet as we are only under 3 months in use
Vendor Response
Thank you very much for your kind words :)
Replied April 2019
Sarkar
Information Technology and Services, 11-50 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2018
Awesome Services - Amazing support!
I love how they manage it everything smoothly.
CONSA close Friend of mine has recommended me!
Vendor Response
Thank you very much for the kind words.
Replied November 2018