All ArcSite Reviews
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Anonymous
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2018
Really like the app, works great for me.
I use it daily in my work.
PROSNot as tedious as other drawing apps. Drawing scale is unlimited. Prints to png,pdf and love it. Love entering distances and angles. Love being able to use it without an internet connection because I am regularly off the grid.
CONSNeeds alignment tool and auto shape (star, triangle, circle and square/rectangle). Would really be nice if I could re-arrange order of layers. Can't create gradient colors, would be nice.
Mark
Mining & Metals, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2019
Intuitive drawing software
Extremely satisfied customer. Accurate and timely drawings to clients allow me to do more with my time. Platform makes it easy to create and deliver quality, professional drawings to clients and share with co-workers.
PROSIntuitive drawing software. Arcsite allows me to create custom drawings to scale for our clients. The drawings help customers gain comfort in how the product will look and perform. I can easily make adjustments/ updates to the drawings. I was able to upload our proposal forms to Arcsite and add the drawings to forms. It gets easier over time to use. I am able to create and store shapes that can be used again and again on different drawings. I can copy similar drawings and make quick adjustments. Being able to store drawings over time and reference them as needed is a huge feature for me. Also, sharing drawings could not be easier -- you can export in different formats with one click. We share drawings internally, clear detail has helped with company communication. Support was very timely, particularly in the beginning to ensure I got off to a good start. The rep got back to me quickly with answers to questions and also provided suggestions to improve efficiency on Arcsite. Updates are made that improve my ability to deliver professional and accurate drawings to the client. Extremely satisfied customer, I use Arcsite everyday.
CONSPerhaps in the beginning I might have had something to note here -- but I honestly don't have any cons. Patience and spending time on Arcsite makes the next visit a little easier.
Reason for choosing ArcSite
Ease of use, customer support.
Vendor Response
Hi Mark, Thanks for the nice review. We have some great new stuff coming. I will reach out. Patrick
Replied August 2019
SAM
Construction, 51-200 employees
Used weekly for less than 2 years
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed May 2018
i measure homes for cabinets, remodel and new. its a good program and gets the job done
quicker measures on the job and easier to read numbers ( ala no handwriting) saves time and therefore money
PROSi like how easy it is to import drawings to the website. i like how easy it is to draw a basic room plan
CONSthe forms that get created need to download with the drawings like the photes you take do if that happened that would be great!
Vendor Response
Hi Curtis, Just saw your, and others from Quality, reviews here. Glad to hear you are getting value out of it. I will reach out to you folks in mass, as it appears there are similar enhancement requests. We really do appreciate the feedback/insight. Regards, Patrick
Replied August 2018
David
Construction, 1 employee
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2018
CAD for non-CAD users
Extremely precise but also extremely easy to use. Quick sketches to convey a concept or verify a solution are a breeze to create. I love that this tool isn't burdened by all the baggage inherent in pro-quality CAD tools. This tool opened up an opportunity for exploring solutions to problems I'd encounter as a project manager for residential construction projects. I was able to develop more fully a previously untapped vein of creativity that I probably wouldn't have discovered or utilized otherwise.
CONSTwo issues: Integration & 3D I really wish it could integrate more tightly with other tools. The developers seem to believe the tool is positioned in the context of managing a collection of construction drawings - along the lines of products like PlanGrid. Maybe it meets that need for some users, but it doesn't begin to meet the requirements of that category in my opinion. I use PlanGrid everyday and would LOVE for Arcsite to be able to layer on top of the PlanGrid document library -- justlike RFIs or Photos, or Issues. If they could bring the same level of simplicity and precision to drawing in 3D, bridging between 2D and 3D. I've started using Shapr3D for iPad which is a brilliant app for drawing in 3D. But like most CAD tools, it assumes the user is already well-versed in the underlying techniques & concepts. (not to mention it's more geared for drawing things that will be fabricated or 3D printed). I long for a 3D solution that is as easy as ArcSite but as powerful as Shapr3D.
John
Security and Investigations, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2019
Leagues ahead of anything else I used
Going into customer meetings for new fire and security systems with no drawings has always been a challenge. Using pen and paper was our only option. Trying other "drawing apps", I found them to be very limited in what they offered. However, with Arcsite, this blew the competition out of the water in terms of shear versatility and functionality. I was able to create drawings either from importing PDFs, taking a photo, or even drawing them myself. The integration and support offered by Arcsite really enabled us to integrate our own fire and security device symbols into the app to allow me to effectively mark up drawings with devices whilst walking site, thus saving lots of time. The addition of allowing embedded photos into the drawings is a massive help, as it really allows for additional information to be captured which often is too difficult to just put into words.
PROSI love how versatile the software is on my ipad in that i can import drawings, take a photo to use as a drawing, or even draw out a building layout from scratch. It really has I believe set us apart from competition and has wowed customers
CONSHow when file sizes get larger than around 500kb, the app beings to struggle and becomes sluggish
Vendor Response
Hi John, Thanks for the review. I will reach out to you to make sure you are aware of a few things to make the tool more performant. Thanks, Patrick
Replied August 2019
Alexis
Real Estate, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2020
Love the App and the Support
We are way more efficient with the use of this app. We are more accurate, faster and efficient with our time.
PROSWe were using a very common app that often times would crash losing our work and when we would call for support, there was no help. It was very frustrating. I began the search for a new app and found ArcSite who was up and coming. Even though it is used for many other professions, I am able to use it for my particular small business. When I called them to inquire, they were very quick to respond, walked me through the best way to use the app, listed to me when I asked for new functions, and even after 2 years, if I have a problem, they are super quick to respond. They do not care that I am a small business, and treat me like I am a very large company. My team is so much happier and work is more efficient with this app, and they have the best customer service!
CONSSince we are using this app for something that it may not really be intended for, there are some things that I wish we could do on it so that we could finish out our product 100% in ArcSite, but I feel like maybe in the future they will continue to develop it and we may see that opportunity.
Reasons for switching to ArcSite
The other app would often crash and did not have good customer support.
Matthew
Real Estate, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2020
Excellent drawing software for floorplans and building sketches.
I enjoyed using the software, and I would love to continue using it. However, the costs were a hurdle that made it hard to justify compared to other sketching software.
PROSI really enjoyed using this software on the iPad and drawing building sketches in the field. The ability to change dimensions and have the software automatically adjust other walls at the same time was great. The software was intuitive and easy to use.
CONSTo be honest, the things I didn't like at first were addressed in updates after I sent feedback to support. The cost of the software for what I use it for is still a big hurdle. It is pricey. I don't know if there is an option for an appraiser level package, but I would consider a hybrid package that offers the basic basic package plus a couple of extras for like $15 (annual billing level). I would like the ability to sketch on pdf and would need to access the drawings from my pc. I don't need everything that the Draw+ package offers, but I need a few more options than what is offered in the basic package. The jump from the basic to the plus package makes it infeasible for my firm to consider. Currently, we use Apex Sketch for our work, and it is a stand alone license that makes the cost much more feasible.
Reason for choosing ArcSite
I liked the interface and the ability to use the software in the field on our iPad. The cost of the software made it infeasible compared to other products.
Reasons for switching to ArcSite
Intuitive interface and usability.
Bradford
Architecture & Planning, 1 employee
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2020
ArcSite is one of the best iPad drafting packages available
ArcSite has been a wonderful tool for me while performing site visits dealing with renovations and in doing structural evaluations that require a lot of photo documentation. It has become one of my primary note taking tools while in the field and with a few improvements, it has the potential to become the only note taking tool I would need.
PROSThe ability to take a picture, comment on the picture, place it on the drawing at the location, and then generate an indexed photo contact sheet linked to the floor plan drawing sold me on the utility of this for doing structural evaluation reports. This has saved me a lot of time back in the office when compiling reports. The drawing functions are also some of the best implemented of any iPad app I've used and has allowed to actually prepare a usable CAD file in the field.
CONSThe drawing of items itself can be a little finicky, especially when you are just starting out. Sometimes when you adjust a dimension of a wall, it does not behave as expected. You have to pay attention to the dimensions around the wall in question to make sure they don't change in an unexpected way. Also, placing predefined blocks in the drawing can be challenging if you need them to snap to a specific point. It's also a little pricey (equal to an AutoCAD LT subscription), but if you do a lot of field work, it does pay for itself.
Reason for choosing ArcSite
There really wasn't a good alternative to ArcSite. I had evaluated many drafting programs for iPad over the years and in my opinion, nothing came close to matching ArcSite in features or ease of use.
Reasons for switching to ArcSite
The Magic Plan interface was not as easy to use. Additionally, their pricing model changed with no warning, locking me out of projects that I had completed unless I upgraded my plan.
Kenny
Construction, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2020
Great app for our use
Very easy to learn and customize for different industries. Drawing up and laying out foundation repair plans is quick and easy now. We can do it onsite in real time and our managers can actually review and approve repair plans remotely while our estimators are at site locations. Arcsite has dramatically increased our accuracy on estimating projects. Being able to review proposals while estimators are onsite has reduced our repeat visits to provide estimates. This has definitely saved money and increased efficiency for us.
CONSIt would be nice to have direct access to the data in the database fields to creat custom reports. The app is getting better and this may hopefully be available in the future.
Reasons for switching to ArcSite
Other product was limited on customizing for our specific needs.
Brian
Construction, 1 employee
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2020
Best thing since sliced bread
I was a hard sell to select this software. We spoke on the phone several times before I signed up. After I signed up I spoke to the support team several times to get ArcSite dialed in for my use. It has been fun to seen many of my requests and recommendations being implemented. ArcSite has been amazing. I have not only used it for my consulting business, but also to design a set for Frozen Jr., designed a display platform for the Lego Hogwarts castle, and am currently creating a detailed map of a friends property.
PROS1, Ease and speed of functionality. I instantly reduced my work time on a job site from 90 minutes to 15 minutes. 2, Ever increasing functionality. In the last 9 months the improvements, small and large, have been numerous and practical. 3, Adaptability. My usage is for an area ArcSite never anticipated. This has not created any issues, In fact it has allowed me to create a distinct, practical and fun platform.
CONSThe only "complaint" I have is the inability to create a custom line type beyond the established solid and dashed lines.
Jonathan
Architecture & Planning, 2-10 employees
Used weekly for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2020
Good for the money
Overall, this has been a great tool for onsite wok. I have also been able to draft quick, and simple ideas for clients to see potential changes by “erasing” parts of the underlying pdf through the use of shapes and showing that what could be different.
PROSEasy import and calibration of drawings as long as there is an existing PDF. Ease of measuring and entering simple plan information. I use this instead of a paper plan on many sites when laying out projects (Landscape Architecture). It has become a go-to, especially for larger projects as I can upload all the layout drawings and construction details for quick reference on the job site. Also nice to create quick shop drawings onsite and easily create pdf with dimensions.
CONSInability to write DWG files directly into ArcSite. It could be an easier transition from design to ArcSite if the app had the ability to create a usable file directly from a DWG. Also, occasional crash issue when using custom symbols created in the app. I would be great to be able to isolate a “piece” of the pdf and cut, copy and paste into another drawing within the same or different project files.
Stuart
Non-Profit Organization Management, 1 employee
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed July 2019
Suits 89% of my need
As Director of a cemetery association, I find ArcSite to be valuable for a variety of functions. Primarily, I use it to map monuments in need of restoration or cleaning, as well as for landscaping issues and concerns. It is easy to upload the maps I need as base templates. Once the templates are loaded, it is effortless to use in the field with the iPad version of ArcSite. I like the reports that it produces, and it intuitively formats the photos and comments.
CONSWhen I upload a document to use as a template, I wish that there was a "make a template" function, as I. wind up recreating the needed form over and over again. It would also be helpful to have the capacity to produce a csv document for database conversion.
Vendor Response
Hi Stuart, Nice to hear from you. Let's get together and see if we can solve those issues for you. I will reach out. Thanks, Patrick
Replied August 2019
Paul
Security and Investigations, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2019
Arcsite review
Being able to assist in the offshoring of the jobs no longer have to type the jobs or remark the drawings so all completed on site apart from the upload
PROSCompatibility and flexibility Utilizing the iPad on site
CONSUnknown yet to develop a longstanding concern all concerns are dealt with promptly by support Size of files can be large
Vendor Response
Hi Paul, Thanks for the review. Patrick
Replied August 2019
Carl
Construction, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2018
Must have tool for construction industry
Arcsite made creating on-site diagrams and drawings a breeze, and drastically cut down the time it took to do initial drafting, saving hundreds of hours a year
PROSArcStite is extremely easy to learn and use and requires very little skill to operate efficiently. The customer support team is fantastic, and was eager to know about my experience with the tool and what they could do to improve.
CONSArcSite is only available as a subscription service and doesn't have the option to purchase the tool outright.
Michael
Construction, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT