All Field Complete Reviews
1-21 of 21 Reviews
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Jimmy
Verified reviewer
Information Technology and Services, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
Made us more productive overnight
We got through the learning curve almost immediately. I was surprised how quickly we started using at a high scale.
CONSI would have loved another integration, maybe accounting software
Sidney
Construction, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2023
Field Complete Review
I have been using Field Complete for over 5 years. Truly a great tool for tracking our work orders and techs in the field.
PROSAble to track my tech's daily schedule and routes, all communication can be handled through the app, estimate submission, photos, etc. I like that everything is in one place and I don't have to worry about emails, text messages, or excel to track our work.
CONSThe reporting takes some getting used to
Ruben
Consumer Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
Great service
Great no issues , The dispatch team was very helpful And the support team is impeccable
PROSHow simple it is and how extreme lines the entire scheduling and job management process for our company
CONSThat this product wasnt released out sooner
Daniela
Consumer Services, 51-200 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
Happy consumer
User-friendly, great for organizing jobs and keeping track of work orders,
CONSLack of integration to be able to link to other softwares, other than quickbooks.
Nadia
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2017
Great
Simple and easy to use. Sync with Quick Books. You can pull pretty much any report possible. I like color change after Work Order updated. I like to see who updated work order last and who created it. You can see all the communication from techs, dispatchers, accountants. I like how software send emails attaching supporting documents and pictures.
CONSNeed training how to create and save filters to pull reports. Would want software send notifications if Work Order for some reason was revised after completion.
aldo
Real Estate, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
Good software for employee or technician scheduling
It is good software but they need to be updated, especially because technicians always have difficulties finding WO and they can't see pictures or send us messages.
PROSthat if we assign work orders to techs sometimes they can't see the jobs and they always have difficulties finding them.
CONSthat is very easy to use it but complicated for the employees or the technicians
Yuriy
Construction, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2017
Outstanding tool to optimize operations for any size of the business!
- easy to use; - functionality; - completeness. Calendar, data storage, notifications, communication via messenger inside of the software, geo services and many more.
CONS- it doesn't run business on it's own without me being involved ;) waiting for an updated version to be released with this bug being addressed))
Vendor Response
Thank You for the review, your feedback is highly appreciated and will help us to improve our ability to serve you and other users of our platform.
Replied August 2017
Nikolay
Construction, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2017
Would not be able to run our company without it anymore!!
I cannot begin to explain the benefits of using the software, but in a few simple words. It has changed how we function as a company!
PROSI love the features and ease of just scheduling work to our technicians wherever and whenever without having to drive to the office to do it! Being able to track our technicians times and updates live.
CONSSo far I have not had any problems or issues--It would be awesome to have an "update" feature where we can send an update to the client by simply forwarding current pictures--Aside from anything else--I have not had one complaint or issue!! Love it!
Yesenia
Construction, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2023
FC review
it's the best software i've worked with
PROShow friendly the software is and the speed of its tools
CONSwe have 2 areas working with FC and when we assign the other area a job, FC kinda breaks and we cannot make any update without them doing it first or we'd have to do everything again
Brittany
Construction, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2019
Ready to improve efficiency?
At US Legacy we us Field Complete to schedule our technicians t fulfill work orders. Field Complete is very user friendly and takes no time at all to learn the software! It provides easy, recorded conversation between you and your technician.
PROSI love the ease of use. i am able to see schedule my contractors, track their progress, and map out their route for the day.
CONSI have no cons. I only have great things to say about this product.
Christina
Individual & Family Services, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
Field Complete Review
My experience I would say has been great I have no complain. They made the app very easy and understandable. I would recommend this to different business to use. There are always there to answer my question and concerns.
PROSWhat I like about field complete is that they have very detailed video to help users understand their products better. Also their representative are always there to help when you call or email them.
CONSthe least favorite part about field complete is that I can't delete certain things I have to contact my representative to do it for me.
Reason for choosing Field Complete
They have great price also great customer service and also, they have a very informative app to help you.
LaTassie
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2017
The app is very simple to use and makes dispatching so easy
The ability to see each tech and their progress on completions throughout the day. I love the messaging feature to be able to communicate with them directly through the app.
Vendor Response
Thank You for the review, your feedback is highly appreciated and will help us to improve our ability to serve you and other users of our platform.
Replied August 2017
Joann
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2017
I have only started using Field Complete recently and I'm amazed. Great Program!!
Submitting Invoice's, etc. directly to the customer via email is a great feature. And having the option with one check, all pictures, etc are also sent along with invoice to customer
CONSSearching Property Addresses, WO's and/or Job ID#'s could be more user friendly. Cannot directly delete uploaded documents. Only have the option to uncheck the document.
Bohdan
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2017
Constantly improving user-friendly software. Great help in managing and tracking field activities.
User-friendly, flexible, can be adjusted to different business needs, helps track technician and arrange itineraries effectively, has variety of features to smooth workflow
CONSThere's no such thing as a bug-free App, mediocre design, Wish it head real-time gps tracking feature.
Taylor
Construction, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
Lanier Home Restoration
Very positive
PROSThe ability to run Reports of many different aspects in real time and top quality Customer Service
CONSLearning curve on interface; the learning curve takes some time to get used to but once you learn it is very user friendly
Selene
Consumer Goods, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
Overall fantastic
It has been very helpful and easy to use
PROSAllows me to manage everything from 1 platform instead of the old messy way
CONSI think it has everything I need to run the business, looking forward to seeing more features
Melanie
Utilities, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
Review
Easy scheduling process and it makes it easy to see a technicians route for the day.
CONSA little bit glitchy at times but it’s okay
Efrem
Accounting, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2023
Appliance repair
Good
PROSEasy to use scheduling and dispatching works great
CONSNothing it’s good gets better and better every update
Jeff
Construction, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2017
Easily navigatable and usable for any user if they just use the features.
We can get everything we need if users utilize the program effectively. Use of pictures, chats, and information in the work orders is easy to find with the job id or the work order number.
CONSMiscommunication. Sometimes our techs aren't too clear with the grammar which makes it hard to proceed.
Cynthia
E-Learning, 1 employee
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2023
100% recommended!
It is very easy to learn, the sales team helped me understand every feature I needed, everything has been excellent so far!
CONSI don’t have anything to answer this question
Alejandra
Insurance, 2-10 employees
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
Recomendation
Field Complete is a great software to run my business. It has everything needed in order to eliminate multiple softwares
PROSThe product is easy to use, they have a great team that works on support the costumers
CONSAt the beginning what kind of difficult to use but I got support
Reason for choosing Field Complete
The costumer service team