It has been fantastic. From day one of the inquiry to launch and still to this day every part of the platform is great.

Quickbooks two-way sync, calendar view, estimation and invoicing are great. Work flow is easy to understand and very efficient.

A few small features are missing but they are in the programming of the software, and I know they are on the list of future potential updates.

My intended purpose for Field Pulse is to be able to manage 90% of my business from the field. I take calls, create clients, create estimates, complete work, invoice, and take payment all from my phone or tablet from the field. I want to minimize how much time spent on data entry on my computer in the office. With Field Pulse, I will primarily only need to work on complex estimates, back-up of data, and accounting audits from my computer at home. That will cut my workload down significantly. With the new Pricebook feature I may not even need to use my workstation pc to work on complex estimates. Time will tell on that one.

I love the amount of features you get for the price. I am coming from Jobber which I use as the gold standard for small to medium sized field service business software. Compared to Jobber I feel that Field Pulse offers a very comparable set of features at half the price of Jobber. While improvement and new features are always welcome, I feel that Field Pulse is on par or better that their competition.

The work flow is quite a bit different from what I would like. The best example is only having the ability to set one visit for each job. While the obvious workaround is to update the date each time a new date is needed or create multiple jobs under the project tabs, but, honestly, the easier solution is to have the ability to attach multiple visits to a single Job. That I believe is a more natural workflow for most users in my industry. In fact, Field Pulse, is the only field service management software that doesn't allow for this. All the big names like Jobber, Housecall Pro, Workiz, all use this workflow model with great success. I would also like the ability to view my client database alphabetically by last name. The current model is the alphabetize it by first name which is very backwards from any other CRM type solution on the market. I am not on a first name basis with many of my clients and when searching for them in my master list, I have to hunt for the last name.

Was never able to use the software and took over 6 months for the data migration to be completed. Management is very dishonest. They are more concerned with locking you into contracts than having a good product.

Nice in the beginning stages until you need customer service.

Very hard to use software and terrible customer service. Company is very deceitful and dishonest.

There's a lack of innovative field management companies out there for security system installers, FieldPulse fit the bill perfectly. The website is straighforward, and app is easy and handy, and third party integrations are excellent.

They should continue to build out their third-party integrations.

Overall, I think FieldPulse is one of the biggest contenders out there. Even up against Co-Construct and BuilderTrend which are priced way out of the hands of single person or small businesses to be able to incorporate and try and they don't even trial their software. FieldPulse has pretty much the features to be able to run a successful contracting or field service company.

What I liked most about FieldPulse are the features that it has for the price of using the software. It is very reasonably priced for big companies all the way down to the single person business.

Wish they had estimating options as well as item/service database features, but after talking to a rep, it looks that they are continually working on it and puts my expectancy on these features at ease knowing that they are improving all the time.

Our overall experience with FieldPulse has been very positive. We are currently growing as a small business and we hope that this software can aid us in our growth to automate things we do not need to spend time on, allowing us to focus our time & attention on important matters.

This software has been easy and efficient to use. It has so many features that make running our local business much easier. The support you receive from FieldPulse is excellent and they always listen to customer feedback. They are also constantly looking to innovate the product and are consistently adding new features! We have tried many booking software and this suits our service-based business best :)

I have always been given the opportunity to suggest new features and they are valued. On numerous occasions, my suggestions have been implemented into the software. The mobile app could be improved but it is a new software so I am sure it will only get better and better. The ability to have 2 way messaging would be beneficial.

I am solving the communication barrier between my field technicians and office administration. Providing one platform to use as a CRM and field management tool as well as a direct line of communication between all parties is definitely nice. Even with all the app glitches, and all the time spent trying to upload photos or dealing with no network service while in the field, i think it is promising and worth sticking with you guys while having faith that you will eventually perfect it and get the kinks worked out.

Scheduling features are nice and intuitive compared to your competitors software. Ability for team to easily access service history and customer equipment is also a huge benefit to us.

All the bugs on iOS. I have taken a dozen or so screenshots of all the glitches i have encountered just in the 2-3 weeks I’ve been using the app. Have to force close and restart app numerous times a day. Will try on other devices before we decide if we are going to roll this out or continue our search for CRM / field management software.

We are getting so organized and leaving the paper behind. We are able to track everything in one place and access any information we need at a touch of a button. The customer support has been amazing for us. Any time I have an issue I can reach out and someone is there SUCH a great thing. They always solve my problems. They will even send a short video to walk you through something which is amazingly helpful.

The features I like most about this program is being able to have all of my information in one place. Being able to create customers into a service and make tags for reports. The ease of links everywhere to be able to click from any page is a real plus.

Linking a service with an invoice, having to 'load more' when trying to find a client instead of being able to just scroll, calendar needs to be more flexible the views of that are hard to navigate when you are in a hurry scheduling a client.

I highly recommend this product to anyone in the field service business. I can't say enough good things about my experience. It grows along with me and my business. I anticipate using this product for many years to come.

It is designed with the user in mind. The technology is smart and actually makes my job more enjoyable. I also have to mention customer service. They are available immediately, very friendly, and always find a solution to my concerns/issues.

NOTHING at all. Anything that I bring to customer service as a concern is quickly fixed and a solution is always available.

It has a lot of great products within the system.

I have not found any cons at this point.

Overall our experience has been very good. Would highly recommend them.

■ Great support team! Very responsive and they always work toward a solution.■ All the features are there to run your business. They may not be the nirvana of CRMs, but you will be functional as a company.■ They are always improving the product. Spending R&D funds is a great sign that they are focused on improving, which is why we are a loyal customer.■ Can't beat the price. They did have a price increase this year which sucked, but overall they still bring good value for your money.

■ Reporting and Exporting of data could be better.■ Timesheets work ok, but there are some glaring holes in features that could be addressed.■ The Estimate process is very cumbersome for larger estimates. Would be nice if they could rework this module, keeping larger projects in mind.■ They do not partner with major material suppliers (Home Depot, Lowes, ACE Hardware, etc.) Would be nice if we didn't have to keep looking up material costs.■ Training videos are very generic and not well thought out, or even wrong in some cases. While they point you in the right direction, they could be a bit more robust.

After switching software I didn't realize how much time it save and how much easier it made things for me and my customers

Love the online booking , customer portal! I love all the features and the fact that I can do every thing from payment and offer financing

I found everything pretty easy and simple to use

I am no genius when it comes to electronics and computer software programs. But, this program is simple to operate and works well for my small HVAC business. I am able to book and schedule the call, it has a map function that routes me to the address, it stores all the invoices for warranty information etc..and I am also able to bill my customers through it or use quikbooks. All and all I have been using this product for 2-3 years and only had minimal problems that were resolved quickly by the staff at Fieldpulse.

I dont have any negative feedback about the product. They always continue to improve it and make it better and more user friendly if anything.

For a small/ mid sized company, this does everything we need for daily operators of a 2 million dollar company.

This software does everything we require- including cc processing.

Once I realized you need to create the “job” first, life became easier.

Easy setup and very user friendly. Product support and training were top notch

System does not integrate very well with quickbooks and when exported out, info is scattered everywhere in quickbooks. Software is not working well for us as we have single customers with alot of individual site and units to keep up with. There is nowhere to store unit info, and no easy way to open work orders to a unit instead of a customer location. It would also be nice to be able to generate purchase orders to a work order to track parts

I have had great response from customer service. Many options to get in touch with support.

The ease of use has been nice. Keeps my up to date with the app. Putting together estimates is a breeze.

Would be nice to customize the layout out of certain menus. Being able to customize the estimates would be nice. Maybe have the ability to drag and drop info on screens.

By far, the best thing about FieldPulse is their customer service. It feels like they are more business partners sometimes, going above and beyond to tweak and improve their product to make my business run smoother and more efficiently.

Only thing I wish I could do is create custom customer statuses (categories). ex, 2017 customers, 2018 customers, ect. They kind of did this by creating customer tags, but it's not the same.

My overall experience is Great so far.

I like everything about field pulse and how easy it is to understand and use it.

The not being able to approve estimates when i send them to customer.

FieldPulse has a tone of great features that work very well. Overall I’m very pleased. The support is one of the best I’ve ever seen.

No major cons I wish office staff were free.

amzing.

csr's are very quick to help and reply back,always open to new ideas and innovative

sometime like all software it has bugs and glitches.

We use this software every day and it's great addition

Easy to use, cloud based crm We can use it from any computer

Sometimes maybe a bit longer to load but not a big deal. Most of the time it's pretty fast

Extremely satisfied.

Great customer service. Great software. Lets go!

Loading times can be longer than normal at times.

This software helps me stay organized and keep up with everything going on out in the field!

I went through many other software trials looking for that perfect fit. I wanted a software that would keep up with multiple customers, multiple jobs, a great CRM, Invoicing, Payments, and an organized way to keep up with job comments and files. FieldPulse is the perfect fit for what i was looking for. The Support is amazing, they are always quick to respond with any questions that i have, and are always looking to make improvements!

The only Cons i have are that there isn't currently a sync with Xero accounting, and there is a way to currently do inventory tracking.

Collaboration, organization, streamlining operations, communication. Literally everything.

Easy to use right out of the box. The mobile app is very responsive and the web page looks just like the app. There appear to be no differences in the two. Our field salesman will be able to use this right away. The fields on the jobs and projects are customizable and form creation is very easy. I will discover more I am sure.

Inability to integrate with QB Desktop is the only thing I think that would be better. Also maybe making the estimates customizable to allow status tracking (Open, Accepted, Closed, Lost, etc.)

The on boarding process has been easy due to the videos that guide you through each module. Any time we have questions, the web chat gives us helpful information quickly. We have never adopted and so thoroughly understood a complex software so soon after beginning to use it.

Combination of lights CRM and powerful project management which is very hard to find.

The CRM functionality isn’t as advanced as pure CRM systems, but it still has 90% of what we want.