So far so good!

The features are great and they actually work! After trying every software on capterra and more, FieldPulse allowed me to stop looking and get back to business. As an owner/operator I'm able to access the features I need in the field as well as the desktop. All the features are there in addition to many customization options. And the support is second to none. I've been able to get a human at all hours of the day and they are dedicated to customer satisfaction. Getting set up was a breeze and the support team guided me every step of the way (when needed). A slick gui AND good functionality? I'll take it.

It could be more customizable, but isn't too limited. There are certain features that I'd like to see that aren't currently present, but then again no one does it all. And any software that had these features certainly lacked in most others. The team is also very responsive and interested in user feature requests. Sure, it's got it's bugs here and there. But when I mention one, the team usually knows about it and are on it already. That, or it was user malfunction.

Our overall experience with FieldPulse has been very positive. We are currently growing as a small business and we hope that this software can aid us in our growth to automate things we do not need to spend time on, allowing us to focus our time & attention on important matters.

This software has been easy and efficient to use. It has so many features that make running our local business much easier. The support you receive from FieldPulse is excellent and they always listen to customer feedback. They are also constantly looking to innovate the product and are consistently adding new features! We have tried many booking software and this suits our service-based business best :)

I have always been given the opportunity to suggest new features and they are valued. On numerous occasions, my suggestions have been implemented into the software. The mobile app could be improved but it is a new software so I am sure it will only get better and better. The ability to have 2 way messaging would be beneficial.

Overall I have had a great experience with FieldPulse. It has made my life much easier in terms of scheduling, customer communication, invoicing and much more!

I love that FieldPulse is cloud based. I also love how easy they make it to keep in touch with customers via Engage!

There are small kinks like any program (glitches with invoices and whatnot) but the support team is quick, responsive and always ready to help.

Overall it is ok for field invoices and payments, but for an overall solution to help your business run better it lacks in some areas. Probably worth paying more for others, after using a different software for my other business for the last 5 years I expect more out of this software, however Field pulse is considerably less expensive than the other software we use. They will probably continue to improve this though so with the cost effectiveness may be worth it in the long run.

It made it easy to invoice and take payment in the field to avoid chasing money after the service call. Does ok for the cost.

There are several features that are missing and or do not work well for our company. The reporting could be better, but there is no customer statement function and if you have related customers(which is for a customer with multiple service locations) they are not tracked together and there is no way to send an easy to read statement of all invoices for a particular customer with multiple locations. The Quick Books syncing is terrible and is mostly related to QB online but they keep claiming they will make it compatible with QB desktop but have yet to, to my knowledge. The app has issues as well I have to post date my invoices so the correct date shows up when sent to the customer. Deleting and changing invoices is a pain and when the QB sync screws up with payment it sometimes still says invoiced when it has been paid and there is no way to manually change the status.

FieldPulse has been a life saver for my company when it comes to orginazation. Instead of having job folders and a bunch of antiquated paperwork, it has allowed us to store all job info, pictures, customer contact info, scheduling, on the job hour tracking and a host of other things! Along with that, comes a very eager to help and knowledgeable support team to help with any issues with the app, big or small!

I am not using this app to its full potential just yet so i honestly havent ran into anything that i dont like. I feel like i've barely scratched the surface on the capabilities at my fingertips but can genuinely say that i have nothing negative to say!

We are an electrical service business and Fieldpulse has a been a huge deal in helping us manage our business activities on a daily basis. We are able to track all customers, projects, jobs, money. We are able to create estimates and invoice.

Fieldpulse is a robust CRM that has many useful functions and the team continues to add to it. I have used other CRM's including jobber and none are as good as Fieldpulse. The Fieldpulse team also has great support that listens to you and actually supports you. They also have a feature called engage that integrates VOIP into their software. I believe this is something I have not seen in any other CRM.

It can be quicker at loading pages. Would like to see estimate function be stronger such as integrating an estimate program or create one internally that would streamline for anybody to be able to use in the field and not just experienced users. Would like to see Fieldpulse integrate with many other apps like other softwares such as Zapier, Waveapps, Mailchimp.

We are getting so organized and leaving the paper behind. We are able to track everything in one place and access any information we need at a touch of a button. The customer support has been amazing for us. Any time I have an issue I can reach out and someone is there SUCH a great thing. They always solve my problems. They will even send a short video to walk you through something which is amazingly helpful.

The features I like most about this program is being able to have all of my information in one place. Being able to create customers into a service and make tags for reports. The ease of links everywhere to be able to click from any page is a real plus.

Linking a service with an invoice, having to 'load more' when trying to find a client instead of being able to just scroll, calendar needs to be more flexible the views of that are hard to navigate when you are in a hurry scheduling a client.

We have been able to solve multiple communication issues between the office and technicians and make sure no one slides through the cracks.

I love how easy it is to use for people of any age. We have technicians who hardly ever use their cell phones and they find it very convenient! It saves on paper and time so they don't have to come back to the shop and hand me paperwork. I can process payments quickly and I like having all the information of where my techs are at any point in the day and get updates easily.

The biggest challenge is scheduling. It is difficult to see at a glance what the schedule is for multiple techs. The second biggest complaint is how slow it can be. If I want to print something it can take a couple minutes to process.

I believe that FieldPulse is quite wonderful compared to other products. It is really helpful. One space that I feel like could grow, too, is job tracking. The way that it works, isn't very conducive to our business.

My favorite part about Fieldpulse is the ability to see all my jobs on the go. It keeps me informed of where I need to be, as well as where my team is.

I like the status options least. The five options include: lead, opportunity, current customer, lost, and other. What about past customers? Generally speaking, we use other for things like vendors or subcontractors, whereas when a current customer's job is over--where do they go?

FieldPulse overall is a great management program for my business which has been the reason for the successfully growth of my small business in the past few months.

The FieldPulse program is great very easy to use with great support from all team personnel from FieldPluse

Currently i can't say i least like anything about the FieldPulse program

I highly recommend this product to anyone in the field service business. I can't say enough good things about my experience. It grows along with me and my business. I anticipate using this product for many years to come.

It is designed with the user in mind. The technology is smart and actually makes my job more enjoyable. I also have to mention customer service. They are available immediately, very friendly, and always find a solution to my concerns/issues.

NOTHING at all. Anything that I bring to customer service as a concern is quickly fixed and a solution is always available.

My intended purpose for Field Pulse is to be able to manage 90% of my business from the field. I take calls, create clients, create estimates, complete work, invoice, and take payment all from my phone or tablet from the field. I want to minimize how much time spent on data entry on my computer in the office. With Field Pulse, I will primarily only need to work on complex estimates, back-up of data, and accounting audits from my computer at home. That will cut my workload down significantly. With the new Pricebook feature I may not even need to use my workstation pc to work on complex estimates. Time will tell on that one.

I love the amount of features you get for the price. I am coming from Jobber which I use as the gold standard for small to medium sized field service business software. Compared to Jobber I feel that Field Pulse offers a very comparable set of features at half the price of Jobber. While improvement and new features are always welcome, I feel that Field Pulse is on par or better that their competition.

The work flow is quite a bit different from what I would like. The best example is only having the ability to set one visit for each job. While the obvious workaround is to update the date each time a new date is needed or create multiple jobs under the project tabs, but, honestly, the easier solution is to have the ability to attach multiple visits to a single Job. That I believe is a more natural workflow for most users in my industry. In fact, Field Pulse, is the only field service management software that doesn't allow for this. All the big names like Jobber, Housecall Pro, Workiz, all use this workflow model with great success. I would also like the ability to view my client database alphabetically by last name. The current model is the alphabetize it by first name which is very backwards from any other CRM type solution on the market. I am not on a first name basis with many of my clients and when searching for them in my master list, I have to hunt for the last name.

Fair - Most support personnel were knowledgeable and helpful.

It had several features. Integrated billing, schedule, customer database, etc. All the basic core features one could expect from a SAS model service software.

All of the below are of my and my teams opinion. With over 30 years in construction and engineering we feel like some additional tweaking would make huge improvements in the usability of this product. The human interface and workflow was lacking, tremendously. The needed features are available, but the workflow to use the features are not intuitive, therefore confusing. The grouping of menu items are not logical and the use of projects and jobs are convoluted. The use of jobs is more like task's, as you can have multiple task (jobs) on one project. Currently the dashboard list on the left are: Customers Schedule Schedule Projects Jobs Subtask Sales Management Company Settings Looking at this from managing sales and managing projects point of view, a more logical list is as follows: Customers (should be filtered for current user, with a toggle for all, with permissions) Customer Details (add Create Project button and remove the Create Job button) (add Open Project button, with a list of projects for that customer. this takes you to the Project Management features below) Sales (all of the below should be filtered for current user, with a toggle for all, with permissions) Customers (goes to the customers page, filtered to only the current users customers) Estimates (Estimates get converted to projects "not jobs") Project Management (all of the below should be filtered for current user, with a toggle for all, with permissions)

Overall, I think FieldPulse is one of the biggest contenders out there. Even up against Co-Construct and BuilderTrend which are priced way out of the hands of single person or small businesses to be able to incorporate and try and they don't even trial their software. FieldPulse has pretty much the features to be able to run a successful contracting or field service company.

What I liked most about FieldPulse are the features that it has for the price of using the software. It is very reasonably priced for big companies all the way down to the single person business.

Wish they had estimating options as well as item/service database features, but after talking to a rep, it looks that they are continually working on it and puts my expectancy on these features at ease knowing that they are improving all the time.