All Repfabric Reviews
1-24 of 24 Reviews
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Jeff
Verified reviewer
Automotive, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2023
HHW Endorses Repfabric
Sales reporting, opportunity tracking and Activity Journals are a great!
CONSnothing negative to say about it. love it
Vendor Response
We thank you for highlighting our Activity Journal functionality within our CRM!
Replied December 2023
Brian
Marketing and Advertising, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2024
Happy Customer
Customer Service is outstanding and that is extremely important to me. We all have our way of thinking and looking at things and for the most part they created work arounds for us and also in some cases created new features that we recommended.
PROSAll in one system, who innovation every year.
CONSWould like to customize a layout with specific field names. Certain fields are locked and that field name can't be changed.
Reason for choosing Repfabric
Liked the base package and they seem to continue to provide innovation and future development.
Reasons for switching to Repfabric
Mobile App One System for Sales, Commissions, Companies, Contacts, Quotes and Opportunities.
Vendor Response
We're delighted to see such a robust and glowing review! Repfabric thanks you for your growth with using our CRM and looks forward to a continual partnership with your company.
Replied April 2024
Rebecca
Construction, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed December 2023
Designed for manufacturer represenatives
Customizable to your team and their needs
CONSSmall but growing list of integrated 3rd-party apps
Vendor Response
While we always hope for 5-star reviews, we are doing our best to try to improve. Thank you for taking the time to rate our CRM. We are looking forward to grow, and as we do, we're excited you're using our platform! Thank you for your candid review.
Replied December 2023
TED
Electrical/Electronic Manufacturing, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
Repfabric on-boarding
Repfabric is an excellent CRM and sales data management platform for multi-line manufacturers reps. The platform is incredibly intuitive and user-friendly, making it easy to manage data, sales and commissions across multiple manufacturer lines. The mobile app is particularly impressive as well, allowing users to access sales data and manage accounts on-the-go. The system matches our functions and prior CRM so well, our implementation was a (somewhat) easy transition from SFDC and easy to learn. The support team is very responsive and helpful. I would highly recommend Repfabric to any sales organization looking to streamline their operations and improve their bottom line
CONSCustomization within the Repfabric app is not straight forward but doable to an extent. Its intergration with Power BI does add much for flexibility and customization capbilities. for your data.
Reasons for switching to Repfabric
Repfabric fits the manunufacturers representatives model better than SFDC and is easier and more intuitive to use for management and the sales team.
Vendor Response
Thank you for taking the time to give us feedback on our CRM! We appreciate your business and look forward to an even more robust system in the future.
Replied January 2024
Amy
Accounting, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
Great CRM for sales reps
We have had a great experience and are learning more everyday.
PROSI appreciate that the system can be used on a computer as well as through a mobile device. Even better that the two systems work seamlessly.
CONSThe main difficulty we experience is needing to create a new company before we can tie an email to the customer. This is only a problem for new companies we work with and when trying to link emails to new opportunities, this can be a little clunky.
Reason for choosing Repfabric
Repfabric was perfect for our team. We are manufactures sales representatives and this system was built by other reps for reps!
Vendor Response
Amy, What an amazing review of our CRM. We are thrilled that you find Repfabric to be the right fit for your organization! We look forward to you learning more so you can expand your other time and let Repfabric do some work for you!
Replied March 2024
Greg
Electrical/Electronic Manufacturing, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2024
Great product, and improvements are being made frequently.
It was slow getting it all up and running, and some of our users aren't using it as much as they will be in the future, but it is coming along nicely. Very happy with the product so far.
PROSThe ease of use on the web portal, and how easy it is to update quotes. Can't wait for the new app to launch, and the old one goes away.
CONSIt doesn't work flawlessly with Oasis just yet, but I know that the development team is working hard on getting things working that will help us. They have a great software team, and support has been great so far.
Reason for choosing Repfabric
Cost was reasonable, and this CRM is aimed at how our business is setup so it seemed like a nice fit for us.
Vendor Response
Thank you for providing us transparency and appreciate your patience with us as we grow our system to be even more robust! We appreciate your feedback!
Replied April 2024
Luke
Oil & Energy, 2-10 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2024
Great Software CRM
Ease of use, reliability and mobile options.
CONSInterface could use a facelift and be a nicer.
Reasons for switching to Repfabric
Best suited for manufacturers reps and provides everything I need and nothing that I don’t.
Vendor Response
Luke, thank you so much for taking time to review our CRM. We're thrilled that you're pleased with the software!!
Replied April 2024
RON
Warehousing, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2024
Making Sales and Commission Management Manageable
"Refabric Sales and Commissions has truly revolutionized the way I approach sales. Their platform offers an intuitive interface coupled with powerful features that have significantly boosted my productivity and bottom line. With Refabric, I've been able to streamline my sales processes, manage my commissions effortlessly, and track my progress in real-time.
CONSThe mobile app needs to be updated and we need a warehouse management platform to truly run our business in ONE application.
Vendor Response
Hi Ron! Thank you for taking the time to write a review about Repfabric. We take all feedback seriously and are working on developing our technology to align with your goal of it being a one-stop shop. Development does take time but this is on our radar to help all customers really enjoy the ease of use! Thank you again and we hope you'll continue to reap the benefits of more sales and manage those commissions!
Replied April 2024
Robert
Marketing and Advertising, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2024
Great product with phenomenal customer service
The support team are always there to help. The product has great ability to customize the tracking of your sales, projects and customer follow-up. It integrates well with outlook and helps you organize your day.
CONSThe mobile app is clunky and needs improvement. It does have some great features like voice input and I’m sure overtime will improve.
Vendor Response
Thank you for recognizing our Support team as one facet of a glowing review! We are motivated to support each client and thank you for your reply!
Replied April 2024
Craig
Computer Networking, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2024
Great CRM Tool
Great! Our team has really been able to save time and job follow ups are simple with this tool.
PROSI love the chance to follow up on opportunities and collaborate project management with my team.
CONSHonestly, I haven't found anything that stands out.
Vendor Response
What can we say? We're elated that you're thrilled with Repfabric and we hope that it will help improve your sales goals and organization!
Replied April 2024
Brad
Electrical/Electronic Manufacturing, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed December 2023
Repfabric is a must for manufacturer representatives
Very positive. Good support for any issues. Very little down time - I can't remember the last time we could not access the system. The continually try to upgrade the offering, adding new features on regular basis.
PROSDesigned for reps. Most CRMs are not designed with a representative in mind, RF is. There are only minor customizations required to get up and running quickly. Very easy to use and has most of the information and subroutines needed for manufacturer's representative.
CONSGetting a customized subroutine. If you do want something customized, it is a bit difficult to complete.
Reasons for switching to Repfabric
Recommendation from other manufactures representatives. We wanted a program which was more in-line with our business.
Vendor Response
Wow Brad! Thanks so much for taking the time to tell us what we're doing right! We're excited to watch your sales team take advantage of the CRM and watch your business grow even bigger! We are continually improving and hope you're using our Learning Management System to help you customize the reports you so desire. Our support team is available should you run into any challenges.
Replied December 2023
Margaret
Machinery, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed November 2023
Ready to get organized? Time to get Repfabric!
It's been a solid two years with Repfabric. The transition initially was a little intimidating, but they have a great team that helps you every step of the way. I haven't had any major problems and it's onward and upward with these guys.
PROSThere an abundance of features to utilize in Repfabric. It's almost overwhelming with what you can do. This includes tracking sales data, uploading and running commission reports, daily activity reports, quotes, leads, and etc. If you can dream it; they can help you maximize it, track it, and utilize it.
CONSThe response time of the IT team can be a bit long in response to support requests.
Reasons for switching to Repfabric
The initial launch of our former version of CRM was rushed and incomplete. Everyone was unsure how to use it and the IT "support" was abyssal at best. The software may be been good, but the training was so haphazard that we wouldn't have know the difference. We needed a change and Repfabric filled in that gap.
Vendor Response
It's nice to hear that we took the time with your organization to use Repfabric in a way that will benefit your company! Now let's have you grow your sales and we can help you manage that using our CRM!
Replied December 2023
Rollie
Wholesale, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2023
RepFabric is a shining star as a CRM Platform.
Extremely user friendly
PROSConsolidation of many other services, cost savings, forward thinking of management.
CONSWe have not found anything yet that has not been addressed or added through our partnership.
Reason for choosing Repfabric
Vision of [sensitive content hidden] and the RepFabric staff.
Reasons for switching to Repfabric
We felt RepFabric was more prepared to take us where we wanted to go.
Vendor Response
We're excited to be able to support you and your team for growth and new opportunities! Thank you for your trust with us!
Replied December 2023
Gary
Mining & Metals, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed January 2024
Top of the Line product!
Excellent product overall that the management continues to develop. Keep up the great work.
PROSThe reporting options are what I use most as Admin, but my sales activity and tracking of specific customers and territories is also great and helpful.
CONSOccasionally slow responses online in certain programs.
Reasons for switching to Repfabric
More robust capability with the new RepFabric system
Vendor Response
Thank you for such a glowing review of Repfabric! We are thrilled that you're using the tool to grow and manage your business!
Replied January 2024
Mike
Wholesale, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2023
New RepFabric Fans
Your business operates and feels like a partner for continuous improvements.
PROSThe people and the platform. Enables a small business to operate, partner and succeed with larger organizations.
CONSThat we did not find RepFabric you sooner.
Reasons for switching to Repfabric
RepFabric is geared for the needs of our business.
Vendor Response
It's nice to be part of your "Fan Club". While we love the words, we're more thrilled that you are using the system to your advantage! Spread the word as we always welcome new partnerships!
Replied December 2023
Jeff
Electrical/Electronic Manufacturing, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed April 2024
Performance based CRM.
good/quite positive. All the important data is in one place that everyone can access.
PROSIt is a one stop comprehensive CRM that organizes your life.
CONSprobably the speed it transfers from one screen to another.
Reasons for switching to Repfabric
The decision was made for me; we need a CRM with a much deeper ability.
Vendor Response
Hi Jeff! Thanks for providing us your feedback on Repfabric. We take all reviews seriously and appreciate your candid feedback. We constantly are looking to develop our system to make it user-friendly and more robust. Glad you're finding Repfabric a great solution for your business!
Replied April 2024
Dave
Electrical/Electronic Manufacturing, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
Several years later and still very very happy.
Very pleased. Great product, great support. I have recommended RepFabric to many other rep agencies and I know several have signed up as well.
PROSThe entire system matches our functions so well that not only was our original implementation easy but new hires find the system intuitive and easy to learn.
CONSWhile there have been many enhancements over the years we do still have a short list of wish list items we are hoping for in a future release.
Vendor Response
Thank you for taking the time and kind words about Repfabric!
Replied December 2023
Kenny
Electrical/Electronic Manufacturing, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2024
Manufactures REP review
We are very happy with our initial experience and plan to continue to explore more ways to utilize the system both as a CRM and Activity management system.
PROSWe utilize REPFABRIC as a single system to correlate all of our sales activity. This single system solution saves on time and provides better ROI for our sales team to continue to drive new business with our customer base.
CONSSome of the Input and Aliasing of customers, commissions and CRM's is difficult resulting in a pretty heavy upfront time investment.
Vendor Response
What a terrific review of our CRM! We appreciate you taking the time to give us some feedback!
Replied April 2024
Trey
Construction, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed April 2024
Great Software
Repfabric is great at helping us track jobs
CONSIt would be nice to have a search function to find contacts within our industry.
Reasons for switching to Repfabric
Repbox did not track jobs the way we needed it to and did not work with ISQuotes
Vendor Response
Hi Trey, We're glad your company went with Repfabric to help with a better solution as a CRM for your company. We're thrilled that the tracking of jobs has been helpful to you. To get a 10/10 to recommend Repfabric speaks volumes to us, and we thank you for the review. We appreciate your honesty by not giving us a full 5-star review. We are striving to get to that 5/5 star review by enhancing our software development. Stay tuned for an even better Repfabric in the near future! We appreciate you as our customer.
Replied April 2024
randall
Executive Office, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2024
Repfabric is the Best
Contact management is key critical criteria for keeping in touch with customers
CONSSome initial bugs and there are some features that can be improved
Vendor Response
We greatly appreciate your feedback, and while you're giving us such accolades, we are continually looking to improve. The features you're looking to have improved should be released within our "Next Gen" (next generation) which will be rolled out in 2024!
Replied January 2024
Laura
Marketing and Advertising, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed December 2023
Manufacturers Rep Agency Review
Repfabric provides a space for our company to hold important information for our clients and allows us to run data analytics on that information
CONSThere is a lack of simple features that would seem to make your life easier when navigating the CRM software
Vendor Response
Hi Laura, Thank you for your candid review of Repfabric. We will be loading additional features in 2024 to make our system even more robust! We hope the new updates that come out will satisfy your needs going forward. If you have any suggestions of what you'd like to see, please write to us at ap@repfabric.com!
Replied January 2024
Bruno
Logistics and Supply Chain, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
Streamline your CRM
Tracking of commissions is extremely easy. Many customizable options when arranging your customer database.
CONSApp could be more user friendly for those on the go.
Vendor Response
Bruno, Thanks so much for giving us such high accolades regarding the ease of use by using Repfabric! We are always looking to improve and your feedback is essential for future development of our product.
Replied March 2024
Mike
Construction, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2023
Great CRM
Everything has been great, from the initial implementation, training and use
PROSEase of use, very little time needed to enter an activity into CRM.
CONSNo cons that we have experienced, all great experience
Reason for choosing Repfabric
Other rep groups spoke very highly of Repfabric
Reasons for switching to Repfabric
Ease of use
Vendor Response
So glad you were able to ramp up quickly and use the CRM to help save you time and money! Glad we can help you grow your business!
Replied December 2023
Angela
Building Materials, 51-200 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2024
Love Repfabric!
How easy it is to use and how straightforward the program is.
CONSThere are no cons about Repfabric. It's one of the best CRM options I've used.
Vendor Response
Angela, What a glowing survey! We're thrilled you're using Repfabric to your advantage and recognize the value of the CRM. Thank you for your candid feedback!
Replied March 2024