All SafeWrite Reviews
1-16 of 16 Reviews
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Jack
Verified reviewer
Computer Software, 11-50 employees
Used monthly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2022
We finally got rid of paper documents!
It is easy to use, the staff is friendly, there are plenty of training resources my team can use if they get stuck. The difference is night and day, considering we came from a world of messy excel sheets and stacks of paper documentation. We could not have achieved our ISO certification without it.
CONSThe software isn't the fastest out there, sometimes it takes a few moments on rural sites. They mentioned that they are working to help with this, and I wouldn't trade the speed for the utility the system provides anyway.
Leon
Medical Devices, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2023
SafeWrite Review - IsoAnalytics
Excellent
PROSThe ease-of-use and templates straight out of the box. The customer support from [sensitive content hidden] and the team are phenomenal. I don't think i've interacted with a company that provides online services at all where they have reached out to make sure everything is going well and to prompt whether we needed any assistance. It was refreshing! It's a super easy to use platform, we got going in minutes.
CONSSome of the word docs (like all word doccs) can have clunky table formatting but that's a document for you!
Vendor Response
Thank you for such a positive review Leon! We look forward to working with you more in the future to help you achieve your goals!
Replied May 2023
Kezia
Food & Beverages, 2-10 employees
Used monthly for less than 12 months
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
2
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed April 2022
Great product
Customer service staff have been useful
PROS- Keeps things simple - Easy for staff to use
CONS- Personally I find it confusing but my business partner figured it out
Vendor Response
Thanks for your review. It would be great to get a little more of an understanding where you feel the SafeWrite tools could be improved to bump up your ratings. We strive to improve the tools to offer users the best experience.
Replied April 2022
Jason
Architecture & Planning, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2021
MAUS Compliance Tools
Great, have even recommended the tool to people
PROSThe set up of the QA, Environmental & Safety is presented well and easy to show to clients. Everything is quick and easy to use - even to populate. The safety aspect of the tool is great (risk register). The presentation of everything is great and it helps my client know I've spent my time writing up everything
CONSNot really anything to note, other than a personal preference of how I want my SWMS Document formated
Vendor Response
Thank you Jason for your kind words and we look forward to working with you into the future. Feel free to reach out to the team if you have any questions or queries :)
Replied September 2021
Paul
Human Resources, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2022
Review following ISO 9001 Audit
For our business the HSEQ Dashboard and Policies Manager are the 2 main tools that we use, from a compliance perspective. Also the business planning tools, as our clients in Aged Care and NDIS require business plans for applications and ongoing accreditation. We also use the business planning tools for clients who are applying for grants and tenders. The knowledge bank in MAUS is second to none - although sometimes when time is short is easier to just pick up the phone and speak with the support team.
CONSThe content is in my opinion a little one dimensional in terms of sector focus. For example the ISO manuals would benefit from having a service focused version.
Vendor Response
Thank you for the great review! SafeWrite recently published a service-based manual that we have activated for all existing subscribers - make sure you check it out. We look forward to continue working with you!
Replied July 2022
Julie
Mechanical or Industrial Engineering, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2019
Outstanding Software
We are a relatively new business which was in need of a Quality Assurance system rated to ISO9001. The MAUS Quality Assurance software has filled that gap for us by helping us step through all the requirements needed for a sound manual
PROSTo be able to have a base to start from when writing a Quality Assurance Manual has saved us an immeasurable amount of time and effort. The software is intuitive and steps you through the process of creating your own manual with pre-defined templates. You are operating with templates that are compliant with the latest laws and standards.
CONSAs with any new software, getting used to the screen layouts, otherwise I was really happy with the product overall.
Lisa
Hospital & Health Care, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2021
MAUS software
I love that I can easily upload all staff required documents and and if needed they are easily accessible. Also like, that we can send policies out to staff to read and then be able to see this has been done and who we need to follow up. I also love the fantastic customer service that I have received each time I have needed it...nothing is ever a problem. A big thank you to them all.
CONSAccessing the policies has had a few problems but hopefully this will be rectified soon.
Vendor Response
Thank you Lisa for your fantastic review and we look forward to working with you into the future. Don't hesitate to reach out if there is anything we can assist with.
Replied August 2021
Libby
Retail, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2019
Happy User
Very positive; a great way to manage and share company documents and manage updated to the policy manuals.
PROSReasonably easy to understand and navigate around. Fixable. Beneficial functions like ‘Employee Compliance’. Like the display window on the Company Documents screen down a copy of the file attached.
CONSCan’t exit a Policy page without saving. Time-out function doesn’t seem to always recognise that you are doing work. Folder hierarchy in Documentation Manger work well but seems to re-sequence (can be corrected with Sort By function, so it okay). On line Training Videos are a little basic.
Paul
Building Materials, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed March 2022
Easy to use software and great value for money.
Simple data storage, but not an effective reporting tool.
PROSEase of use and the price was right for a basic software package.
CONSMay be a bit basic moving forward, we need more statistical information for reporting etc.
Reason for choosing SafeWrite
Price
Vendor Response
Thank you for your review! We are glad to hear the product was able to suit you needs and was easy to utilise. Feel free to reach out if you need any further assistance down the track !
Replied April 2022
Stuart
Machinery, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed February 2022
Top Result
It has helped us to our first ISO audit and this was successful as we are now ISO 9001 compliant
PROSThe way it is set out and all the templates are a big help.
CONSThere are certainly a fair few typo's and one or 2 gliches in the system.
Vendor Response
Thank you for your great review! Congratulations with your successful audit. we look forward to continue working with you. If there's any way we can assist further down the track, don't hesitate to reach out !
Replied February 2022
Carolyn
Mental Health Care, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2022
New User of Safewrite
It has been good with great support so far
PROSIt covers most of our business. Heavily focussed on WHS and Environment - need ability to switch to more general business titles/terminology
CONSFocus on manufacturing businesses. Some features do not flow well. Need more actions for ttaching evidence/documents for completed projects/tasks
Reason for choosing SafeWrite
value for money Ease of use Support processes
Vendor Response
Thanks for the review Carolyn, it's great to hear that you are able to adapt the tools and cater them to your business. We look forward to working with you. Please don't hesitate to reach out if you have any questions or feedback. Have a great day!
Replied October 2022
Rodney
Plastics, 11-50 employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2023
Safewrite review Inform
Templates and structure of QC Manual provide a good basis to customise own Manual
CONSMonthly subscription fee - do not need an online facility
Vendor Response
Hi Rodney, Thank you for your review, it's great to hear you've found value in the QA documentation provided. We have some exciting announcements coming soon regarding the online platform which should help you and the team further streamline your management systems and processes. Stay tuned!
Replied April 2023
Kris
Design, 11-50 employees
Used monthly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2022
Review of software
The software is easy to use and the webinar's are especially helpful. Small numbers give you lots of time to ask questions etc. and very personalised.
PROSDefinitely easy to use this software as I am starting from scratch with some knowledge of the system but this is far better than having to rewrite our out of date system
CONSSo far haven't found any negatives about using the system
Reason for choosing SafeWrite
When researching having to rewrite our outdated system I found Maus and was impressed with the initial discussions. We had quotes from other companies who would have provided us with the documentation for lots more money, but rewriting it myself gave me a far better insight into the system.
Vendor Response
Thanks for the great review! We're very happy to hear that the software assisted from the beginning. We are glad to hear that the weekly webinar sessions have been positively impactful and thorough. Feel free to reach out if you need any further assistance.
Replied April 2022
Todd
Management Consulting, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2016
Safety in a Box
This has got to be one easiest OHS tools on the Market Very simple to use yet very capable for the small to medium size business .
PROSSet up an roll out straight forward
CONSBe great if it could be more animated and visually fun to work with with.
Vendor Response
Hi Todd, Thank you very much for your feedback. If we can be of any assistance as you utilise the MAUS Tools please don't hesitate to get in touch.
Replied August 2016
Jacques
Utilities, 11-50 employees
Used monthly for less than 2 years
OVERALL RATING:
4
EASE OF USE
2
VALUE FOR MONEY
4
CUSTOMER SUPPORT
2
FUNCTIONALITY
3
Reviewed April 2022
New start
Average
PROSSomeone will come back and follow up even if it is not immediately
CONSSet up support is somewhat lacking and support is not always available,
Reason for choosing SafeWrite
.
Vendor Response
Thanks for the Review! We would love any specific feedback you could provide that would help us bump up our ratings. We are always looking for ways to improve our customer experience with the product and encourage you to reach out to support@safewrite.com with your thoughts now or in the future.
Replied April 2022
John
Oil & Energy, 2-10 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2019
Makes ISO 9001 Certifications easy
Without MAUS we would have taken months more in completing our documentation and getting ISO 9001 certification. Highly recommended for all sizes of organisations.
PROSStructured, complete and easy to follow.
CONSA few very minor inconsistencies in the documentation