Cisco Unified Contact Center Express
About Cisco Unified Contact Center Express
Cisco Unified Contact Center Express Pricing
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Most Helpful Reviews for Cisco Unified Contact Center Express
1 - 5 of 5 Reviews
Jacqueline
201-500 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed June 2017
Better than most and ahead of the curve!
I left the company using this service six months ago. I miss it already.
PROSCisco is a company that I have known for many years throughout many fields of work. I always know that when I see a Cisco product in my office, I am with the right company. Cisco Call Center has never disappointed myself or my colleagues. I was part of the administrative team reviewing phone records and I have never had an easier time utilizing a web-based client portal. The interface was streamlined and modern. There are a variety of options when generating reports that can fit any administrative agenda.
CONSThere are no negatives that come to mind while reviewing Cisco Call Center. I have never had a problem using them at any company that I have worked with. I cannot foresee having any issues with them in the future.
Anonymous
501-1,000 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
2
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed May 2023
Feature-Rich
This product seamlessly integrates with other Cisco products and solutions, such as Cisco Unified Communications Manager (CUCM), Cisco IP phones, and Cisco collaboration tools.
CONSImplementing and managing this product can be complex, especially for organizations without prior experience with Cisco contact center solutions.
Aimee
Computer Software, 51-200 employees
Used less than 2 years
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
3
Reviewed March 2018
Easy enough
Sometimes the calls come through, sounding like the person on the other line is in train tracks but I don't know that this is the fault of Cisco
PROSThe ability to make conference calls with multiple customers has never been easier with any other system!
Shantanu
Computer Software, 501-1,000 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2018
Video collaboration solutions
All participants can use the chat feature. At the time of the meeting, the host has the option to share desktop, a file or video. Virtual whiteboard feature for sketches and notes is also available.
CONSAnnoying that you have to install it on your PC, I would like to use a pure web application, well, or the maximum plug-in to the browser.
Megan
Computer Software, 1,001-5,000 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed November 2016
Helpful Calling Company
Using Cisco every day has really helped me with making quality calls to my clients. I enjoy how easy it is to use.
PROSEasy to use for anyone.
CONSThere are some lines that don't connect with cisco, making the calls go automatically to a busy line.