Enghouse Contact Center
About Enghouse Contact Center
Enghouse Contact Center Pricing
Enghouse Contact Center as a Service (CCaaS) Flat Rate Pricing - Includes configuration and implementation charges - Promotional Offer - Please contact Enghouse Interactive for more specific pricing details. Terms and Conditions apply.
Starting price:
$65.00 per month
Free trial:
Not Available
Free version:
Available
Most Helpful Reviews for Enghouse Contact Center
1 - 5 of 21 Reviews
Sergio
Verified reviewer
Outsourcing/Offshoring, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2021
Our pleasant experience of working together with Enghouse Presence Suite
We have been users of this system since 2003 and we have collaborated bi-directionally creating value for our company's clients. We think it is the best software on the market.
PROSWhat we like the most about this software is that it is extremely powerful, since it offers all the features that a BPO company needs to provide a high quality service to its clients. On the other hand, the ease they offer to know the architecture of their database together with the training to integrate third-party software is extremely useful for the tropicalization of services for any type of client.
CONSNothing. We are very happy with ENghouse Presence Suite and the associated services that you offer.
Reason for choosing Enghouse Contact Center
At that time, the CEO of our company chose to install this software because it had the most robust predictive dialing algorithm of all the systems on the market.
John
Consumer Services, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed October 2022
Call Center Software that can significantly impact your metrics
If you use the product "out of the box", it is easy to use and support. If you customize it heavily, it is still easy to use but administration, planning, and updates are cumbersome and can be very expensive.
PROSMost of the system is very intuitive/easy to navigate from a user standpoint. There are many combinations of features for call/email/ and SMS delivery.
CONSThe admin part of the system can be complicated and little cumbersome. More custom reporting, either for free or at a reasonable cost, would be welcome.
Reasons for switching to Enghouse Contact Center
Looking for an improved experience, more options, and better reporting.
Madison
Real Estate, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed March 2022
Mid range product
Queue management and performance management of the team made easy; some significant improvement can be made to the reporting/daily performance visibility in the form of a customisable wall board.
PROSQueue management in a contact centre environment is made easier.
CONSReporting and Wallboard need some serious work to be usable. I am looking forward to implementing webchat and social media management in the future. Ideally, I would be able to introduce API links so that a downloaded transcript of both were added to our document repository, but I don't think this feature is available at the moment.
Simon
Non-Profit Organization Management, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2021
A contact center solution that's growing with our business
Integration with Skype for Business and ambitions towards MS Teams at the time. A simple user interface for our contact centre agents which required very little training to get staff up and running.
CONSOut of the box reporting is limited but with access to the database we have managed to create all the reports and dashboards we need.
Reasons for switching to Enghouse Contact Center
Requirements for a more modern contact centre that could be integrated with our other systems easily
Bruce
Hospital & Health Care, 5,001-10,000 employees
Used monthly for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2023
Review of Touch Point Call Center
The GUI interface is easy to use. The original Zeacom interface was much better according to the user.
CONSNot enough training for the Admins and the users. The user's had many complaints and issues that would have been easily rectified by more training before go live.
Reason for choosing Enghouse Contact Center
We had Zeacom and the user's would not change to Cisco.
Vendor Response
Thank you for taking the to review our contact center solution. Your feedback is really important to us. I am sorry to hear about your training issues. User adoption is very important, and it looks like we have fallen short in this instance. Our solutions are designed to be easy to use to minimize training and accelerate adoption. I will certainly pass on your feedback to our training and implementation team.
Replied July 2023
