US Dollar

Quiq is a cloud-based solution that helps small to large organizations automate customer communication processes on business websites using artificial intelligence (AI). It provides a live chat module, which allows IT professionals to engage and resolve queries of website visitors by routing requests to respective team members.


Agents can utilize the forms management module to capture customers’ preferences and provide resolutions based on requirements. Quiq enables teams to provide pre and post-sales support to customers on a unified dashboard, improving customer retention for businesses. Businesses can improve brand experience by automatically realigning customers with previously interacted agents and allowing them to restart conversations from where they left off.


Quiq comes with an application programming interface (API), which facilitates integration with several third-party platforms, such as Salesforce, Zendesk, Oracle NetSuite and more. Pricing is available on monthly subscriptions and support is extended via phone, email, live chat and other online measures.



LongDescription

Support Ticket Management

Real Time Analytics

Engagement Tracking

AB Testing

Text-to-Win

Shortcodes

Multi-Channel Marketing

Surveys & Feedback

Multi-Channel Management

Mobile Alerts

Lead Capture

Performance Management

Automated Responses

Code-free Development

Mass Texting

For Developers

Activity Tracking

Transfers/Routing

Customer Segmentation

SMS Messaging

Real-Time Monitoring

Customer Service Analytics

Scheduled Messaging

Human Handover

Sentiment Analysis

Natural Language Search

Agent Interface

Blended Call Center

Lead Distribution

Communication Management

Customer Database

Offline Form

Audience Targeting

Customizable Fields

Collaboration Tools

Automated Routing

Natural Language Processing

2-Way Messaging

Call Center Management

Data Import/Export

Mobile Coupons

One-to-One Messaging

Self Service Portal

Contact Management

Customer Experience Management

Outbound Call Center

Configurable Workflow

Screen Sharing

Mobile Access

Proactive Chat

Multi-Channel Data Collection

Real Time Data

Transcripts/Chat History

Performance Metrics

Inbound Call Center

Mobile Keywords

Product Recommendations

Intent Recognition

Chat Transcript

Multi-Channel Communication

Contextual Guidance

Queue Management

Social Media Integration

Real-Time Notifications

AI/Machine Learning

Workflow Management

Message Personalization

Email Management

Visual Analytics

File Sharing

Activity Dashboard

Alerts/Notifications

SMS Marketing

Computer Telephony Integration

Reporting & Statistics

Knowledge Base Management

Website Visitor Tracking

Automated Scheduling

Real-Time Chat

Service Level Agreement (SLA) Management

Chat/Messaging

Real-time Conversations

Real-time Consumer-facing Chat

Inbox Management

Dashboard

Multi-Language

Alerts/Escalation

Real Time Reporting

Customizable Branding

Behavior Tracking

Chatbot

Reporting/Analytics

Polls/Voting

Monitoring

Lead Qualification

Feedback Management

Appointment Management

Pricing is conversation-based, not seat based, starting at $500 per month.

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

201-500

501-1000

1000+

Quiq

Live Online

Webinars

Documentation

Videos

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Top 2 Alternatives

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