CoreNexa

Reachme is a cloud-based solution that helps businesses streamline the entire contact center lifecycle, from call routing to monitoring and recording. It allows administrators to set up and share permission profiles with specific agents, supervisors and managers, ensuring data security. Reachme enables businesses to create call queues through a web interface and assign them to agents across locations. It allows businesses to automatically distribute and route calls based on priorities and agent skills, increasing overall productivity. Additionally, managers and supervisors can generate custom reports to gain insights into queue activities, agent productivity and call traffic, among other operations. Reachme comes with an application programming interface (API)...