All Playable Reviews

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Reviews are by default sorted by Recommended to software buyers, driven by our proprietary algorithm reflecting the depth and quality of the review, recency of experience, and other factors. As a neutral reviews platform, the star rating of the review is not considered in the "Recommended" ranking, and there is currently no voting mechanism that would allow site visitors to influence the ranking.
User Profile

Trine Møhring

Verified reviewer

Newspapers, 201-500 employees

Used monthly for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed March 2024

Playable Review

PROS

I think Playable is very user-friendly and manageable. The design is cool and supports the user experience.

CONS

I am overall satisfied with the platform. I sometimes find the Dashboard a little confusing, but these are small things.

User Profile

Jesper

Verified reviewer

Retail, 10,000+ employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2022

Great tool with innovative setup

Leadfamly is easy to use, has a lot of different game types and opportunities. And the support is fast and very helpful if you ever need som help.

PROS

How easy it is to implement graphic, like videos, gifs, images and use of css for a better game experience

CONS

I'm looking forward to see some previews of the font I'm using, when setting up font styles. We use a lot of custom fonts, that sometimes doesn't look as planned.

Liam

Transportation/Trucking/Railroad, 5,001-10,000 employees

Used monthly for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2024

Great company with fantastic support!

PROS

We have worked with Playable for many years now and I couldn’t recommend them highly enough. They allow us reach our engagement and conversion goals through the use of their fantastic suite of games. Also, Playable live support is unrivalled, with a brilliant response time and great knowledge base.

CONS

The suite of games are brilliant but it would be great if there were more on a regular basis/more frequently.

Garrett

Internet, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed April 2022

Easy-to-use & impactful CMS and Gamified Marketing Tool

Leadfamly is changing the gamified and playable campaign space, I love the science and the impact it has on business and how easy they are to work with. Highly recommended.

PROS

I love the ease of use and the team at Leadfamly, they go over and above and with the experience on the team, you are sure to have out-of-this-world results and fun all around. Also, the pricing for value is excellent for a marketing technology tool with this ROI.

CONS

I would only request a but more development on the dashboards, but currently set up also works, I'm just a data nerd, but it integrates to my other tools so no problems just a suggestion.

Reason for choosing Playable

The team, data, and platform.

Amelia

Marketing and Advertising, 11-50 employees

Used monthly for less than 12 months

Review Source: Capterra

OVERALL RATING:

3

EASE OF USE

5

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed March 2024

Review of sport gamification

PROS

Very informative seminar. And playable is great to use for various brands and clients.

CONS

Perhaps getting in touch to customer support can be tricky, but great system overall.

Ruben

Marketing and Advertising, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2024

Review playable - Spring campaign meeting

PROS

The possibilties to capture data, the possibility to style everything to your own desire

CONS

In the beginning it’s hard to get to know how playable works and how to customize it

Magdalena Lidia

Verified reviewer

Management Consulting, 10,000+ employees

Used daily for less than 6 months

Review Source: GetApp
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed July 2023

Horrible

Long path of figure out that nothing wokrs.

PROS

Nothing about this tool. Waste of time and money.

CONS

After 25 hours, created 4 games, and none of them works. I spent plenty of time to figure out simple steps.They should hire UX designer with experienced. Because I can't collect leads.I have talk with their team, but I can see they don't know how to use this program either.

Reason for choosing Playable

it wasn't my decision, but company. Thanks God. I can change it. I reccomened others to do it.

Vendor Response

Hi Magdalena, we're sorry to hear you haven't had a good experience with the Playable platform. We've tried getting in contact with you multiple times over the past month to discuss and help solve your challenges, but we haven't heard back. We're here to help - please get in contact with your CS Manager or via hello@playable.com.

Replied July 2023

Nikita

Transportation/Trucking/Railroad, 10,000+ employees

Used weekly for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2024

Great platform with amazing Customer Support

PROS

Great platform that doesn’t require a lot of experience in web Helpful staff that is willing to help to improve your campaigns Ease to navigate and opportunity to set up landings as you want I would like to specifically give a shotout to [sensitive content hidden] who is always extremely friendly, supportive and helpful when it comes to new campaign set up and testing.

CONS

can’t think of cons, as company always improves

Olivia

Entertainment, 11-50 employees

Used weekly for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2024

Great way to gameification

I'm happy with Playable, their opportunities, support and many inspirational webinars. Overall a great platform.

PROS

I love the endless list of possibilities in the platform. If you want new leads, engagement or just a fun game for your costumers, there's many options.

CONS

There's so many possibilities and not time enough for everything. Support is very helpful to support and make the process shorter

Dea

Publishing, 201-500 employees

Used weekly for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed September 2022

Great tool for gamification

Games - especially knowledge and luck games really encourages our users participation, it generates more loyal customers and we can see more long-term interest in our brand. Win win!

PROS

LeadFamly helps us make fun games with ease; all marketing employees has access and can create (simple) campaigns with no prior introduction. The LeadFamly support team via chat and phone is extraordinary helpfull. Iframing games on our website is easy. The academy, webinars and design specifications makes it possible to create all games with no prior training.

CONS

Integrations to other systems required an online meeting with support. So many games that have different specifications - easy but makes you reuse certain games over others.

Riina

Design, 51-200 employees

Used weekly for more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed February 2024

Great platform

Overall experience has been great! The support in the platform makes it easy to use.

PROS

Easyusability and the customerservice in the platform is super!

CONS

Would hope that the mobilefirst way of thinking would be more present

Heather

Leisure, Travel & Tourism, 10,000+ employees

Used monthly for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2024

Great platform for games

PROS

I love the amount of games available in the different categories - makes it easy to select a game for any event or campaign. The support from Playable is also great, the live chat function is quick to respond and offer advice or help based on the problem - often a quick link to a help article is enough

CONS

Nothing comes to mind for this question

Nicoline

Consumer Goods, 201-500 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed September 2022

Very happy about the platform and the service

Very positive about the use - easy to build competitions and very easy to get in touch with the support

PROS

The easy use - you dont have to be that technical to set up the campaigns, which is a huge pro

CONS

Some functions are a little to static and not so flexible

Olivia

Marketing and Advertising, 5,001-10,000 employees

Used monthly for less than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed April 2024

Great for easy game making

PROS

The ease of making games and the selection of game types available means that we can keep variety in what’s used and test what works best

CONS

There are limitations, such as changing the colour of a sentence in a larger piece of text in a pop over or how interactive you can make some of the components of the game

Piotr

Transportation/Trucking/Railroad, 10,000+ employees

Used monthly for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2024

Great gamification platform

A great gamification platform, making this process way easier and approachable, without any necessity for a coding resources.

PROS

I like the variety of games and the quick customer support helping you setting up the games itself and thing around that. They also advice about the types of games and tips about the efficiency.

CONS

Sometimes some games are not perfect, like the slot game, where when you win, you win on the first try. However, these are minor things and overall it’s really good.

Rayvano

Leisure, Travel & Tourism, 1,001-5,000 employees

Used monthly for less than 12 months

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

FUNCTIONALITY

4

Reviewed February 2024

Playable in tourism

PROS

I like the fact that it is easy to use. Especially when I have to create the game.

CONS

Sometimes there is no explanation what the functions are within the app.

Mette

Marketing and Advertising, 10,000+ employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed September 2022

Great software and excellent customer service!

PROS

Large selection of game types and a good chat support

CONS

Not always that intuitive to use. Many bugs when daily use...

Derrick

Transportation/Trucking/Railroad, 5,001-10,000 employees

Used monthly for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed March 2024

Excellent gamification platform

It’s overall been a great experience building games with Playable.

PROS

Playable’s platform offers a good variety of game templates to choose from based on your company’s needs. You deploy a game in a relatively short amount of time.

CONS

There could be more game type options or additional features available for those that have used the platform for many years.

Luuk

Marketing and Advertising, 51-200 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2024

Techonomy starter

It boosts my creativity and makes me into an actual campaign developer. I use it for so many instances and organisations it’s fun to work with.

PROS

You can create mini games en interactieve content so Quickly and in not even programmer it’s actually insane.

CONS

Sometimes previews are buggy, but I get that.

Juan

Food & Beverages, 10,000+ employees

Used monthly for less than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2022

Easy-to-use platform and excellent customer support

PROS

It is very easy to set up and to implement a gamification campaign. The software is very intuitive to use. Also, the help from the team is always really useful. On the technical side, they are always available in the chat and always solve your request. On the strategic side, the monthly meetings really help to align on the overall goal of gamification within the company.

CONS

Overall, I am quite happy with the software. If I need to say anything to improve, I would say to maybe have a functionality similar to "CTRL + Z", where you can easily go back after you do anything wrong in the platform. This feature might already be there, but I did had the chance to see it.

Rasmus

Consumer Electronics, 501-1,000 employees

Used monthly for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

3

FUNCTIONALITY

4

Reviewed August 2022

Feedback

You are always happy to help if we have any trouble - that's a huge benefit.

PROS

Its very easy to use and easy to get started. There are many different games, so there are many options for us as a customer

CONS

It has nothing to do with you, but we are not using the software enough. This is not a "must have" software and therefore unfortunately it drowns a bit in a busy everyday life, where lead family is not considered in campaigns. It is unfortunate both for you and for us.

Anonymous

201-500 employees

Used monthly for less than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed September 2022

Highly recommended for education and campaigns

We are happy users - we are now able to reach more members and inform them about our offers and products ant our website etc. We are planning to use the games for non members (recrutement) and organizing purposes.

PROS

We have a lot of members (60.000) that we need to be in contact with and activate and support. We use the games for education and knowledge (information).

CONS

We need to buy extra features and support sometimes

Reason for choosing Playable

We are now able to create our own games any time we like in the userfriendly website - we can do it whenever we want to - without any computerskills. The Leadfamly website is easy to use.

Lars

Hospital & Health Care, 51-200 employees

Used weekly for less than 12 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2022

Excellent tool to create engagement with your customers

Leadfamly is one of our most important tools in achieving loyal customers.

PROS

Leadfamly contains a lot of ease-of-use tools that creates high engagement with our customers. And if we face a challenge, we can allways count on the the fast and high-skilled support-team.

CONS

LeadFamly contains so many options, that it can be difficult to master it all.

Reason for choosing Playable

Leadfamly had so many more opportunities.

Josefine

Retail, 501-1,000 employees

Used monthly for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2022

Really great product. Highly recommended.

Very good, lots of opportunities for different kinds of gamification and lead generation.

PROS

Very user-friendly and many opportunities for creating very specific content.

CONS

When doing responsive design on the webpage of the game, it is often frustrating and confusing to create a specific content for the mobile version, the tablet version and the desktop version because it often overwrite your new mobile setup to the desktop version and vice versa.

Reason for choosing Playable

Same answer as before.

Jonas

Farming, 11-50 employees

Used monthly for less than 12 months

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2018

Best marketing campaign tool out there

Creating marketing campaigns with Lead:Famly's marketing platform, saved us a lot of money. Usually we Coded the campaigns our selves.

PROS

Easy to use platform for creating marketing campaigns Great customer service, quick answers and quality help.

CONS

I can not come up with anything bad about this software.

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