OpenWater
About OpenWater
OpenWater Pricing
Contact OpenWater for detailed pricing information.
Starting price:
$5,900.00 per year
Free trial:
Not Available
Free version:
Not Available
Most Helpful Reviews for OpenWater
1 - 5 of 56 Reviews
Josh
E-Learning, 2 - 10 employees
Used less than 12 months
OVERALL RATING:
4
Reviewed September 2021
Powerful and flexible awards management system
Al
Verified reviewer
Automotive, 5,001-10,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2024
OpenWater has no competition
Pain-free. They are highly responsive to questions and suggestions. Contest management is an added part of my workload. OpenWater's system keeps it from getting too out of hand. My supervisor deals with the financial aspects. I don't know the details, but she has been able to secure multi-year discounts.
PROSOpenWater's system is powerful and elegant. I'm only a daily user fwhen our contest is live, approximately half the year. I'm always pleasantly surprised by the improvements they've made when I open the next year's contest. I suspect that we are not using OpenWater's system to its full potential, but what we do utilize more than works for us. Their self-help guides are useful and when they're not, customer service is available (see caveat below). I have had several different dedicated service advisors; all have been uniformly excellent. Our entrants and judges find the system easy to use.
CONSCommunication is mostly by email. If you want a phone call, you need to make an appointment. That said, they are highly responsive when rare problems arise.
Reason for choosing OpenWater
N/A. OpenWater and our previous vendor were the only contestants. As indicated, OpenWater proved its superiority.
Reasons for switching to OpenWater
OpenWater cold-called. I was skeptical at first, but they mentioned that they employed several staff from our then-current provider. They sold me by showing how their system could solve several problems I was having with the current system.
Skye
Verified reviewer
Publishing, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2019
3 Years of Loyalty and Counting
10/10 would recommend.
PROSSo easy to use, the software has self explanatory navigation, intuitive organization and all the functionalities we need for our awards programs. If issues do arise (though not that often!), the immediate customer support and service streamlines our work-flow and save us time and headaches. The OpenWater team truly does respond within 10 minutes of opening the chat box, which hovers conveniently but covertly on every page of the site when you are logged in as primary admin. (Shout out to the rep who always provides instant solutions!) The platform is ever improving. We are always finding new updates within the interface and its capabilities that are obviously informed by customer feedback. They truly are the most receptive and adaptive team we've worked with.
CONSIf the software team weren't so amazingly immediately responsive, we could have small grievances to list in this cons corner, but all gripes are attended to and abolished within the same day they are discovered. So the only issue this leaves us with is one that really does have a solution, but one that requires more funds: We have multiple awards programs running at once, and although the upgrade is available to have additional programs open simultaneously, it would be an economical advantage to be able to have at least one more program live within the payment plan we are currently using. This wish aside, OpenWater and their team have been nothing less than one of our best investments to date.
Douglas
Education Management, 5,001-10,000 employees
Used monthly for less than 6 months
OVERALL RATING:
1
EASE OF USE
1
FUNCTIONALITY
1
Reviewed March 2024
Useless Split Screen
I hated using it. It slowed me down, was cumbersome and had no option to get a printout of the application to review off line.
PROSThe split screen for reading the application and answering review questions is nothing short of useless - constant needless scrolling back and forth.
CONSSplit screen - lack of options to download the application as a pdf - need to be online to use this.
Carol
Events Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2024
How Open Water Saved the SME Awards and Scholarship Programs!
It has been a wonderful relationship working with the Open Water Customer Service and OW IT department.
PROSTop Notch Customer Service Representatives. I never had to wait for someone to help when I needed it. Ease of implementation. User satisfaction. Virtually effortless to maintain and copy to the next year award cycle.
CONSI have not found anything to complain about or wish I could have. Our last awards and scholarship was such a horrible software--Open Water has been a dream come true. The obstacle we have had the most problem with is our emails from the Open Water system getting through to our customers/users and not going to their spam accounts.
Reason for choosing OpenWater
We we familiar with the product. We used it for abstracts. We saw the value of using it for awards and scholarships. We had a lot of programs that we could manage on one platform which made it more economical for the volume that we do.
Reasons for switching to OpenWater
Personify was horrible. I had non stop complaints for every cycle!