OurPetPolicy
About OurPetPolicy
OurPetPolicy Pricing
Starter: $7/contract/month Standard: $6/contract/month Enterprise: $5/contract/month
Starting price:
$7.00 per month
Free trial:
Not Available
Free version:
Not Available
Most Helpful Reviews for OurPetPolicy
3 Reviews
Sarah
Real Estate, 2-10 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2023
Why we LOVE Our Pet Policy
As a Property Manager, I have encountered numerous individuals seeking accommodation for their emotional support animals. In recent years, there has been a notable increase in the number of people attempting to exploit ESA regulations by submitting counterfeit letters. Our Pet Policy has proven to be an invaluable resource in addressing this issue by conducting thorough and meticulous evaluations of ESA letters.
PROSI have personally witnessed the dedication and integrity with which Our Pet Policy operates. They prioritize the well-being of individuals who genuinely require emotional support animals, as well as safeguard the rights of property owners by preventing the misuse of ESA privileges. Their commitment to maintaining the integrity of the ESA system is evident in the professionalism and thoroughness of their verification process.I wholeheartedly recommend Our Pet Policy to any organization seeking assistance in verifying ESA letters. Their expertise in distinguishing genuine ESA documentation from fraudulent ones is unparalleled, and they are steadfast in their commitment to upholding the highest standards of accuracy and reliability.
CONSThere are no Cons to Our Pet Policy. They go above and beyond to ensure ease of use for our employees and residents alike.
Brandy
Real Estate, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2023
Out Pet Policy~ Takes the Headache Out of Screening Pets!
Our Pet Policy has taken the liability and headache out of screening pets and ESA. We love the ease of sending the animal/ESA applicants with the links to applicants. As the property manager, we can check the status of all applications and what they are missing. They include us on all communication with tenants so we know what is going on, as well they email us daily updates of pending applications. Their customer service is outstanding, emails are responded to almost immediately. Another great feature, is they give you a free trial to ensure the program will work for your company!
CONSWe have only been with OPP for a few months and so far no cons!
Taylor
Verified reviewer
Writing and Editing, 1 employee
Used weekly for less than 2 years
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed April 2024
Disgusting, Oppressing, Aggressive company.
No pros. This company is an aggressive and unethical business
CONSWe are disappointed with the invasive and excessive verification process implemented by OurPetPolicy. While understanding the necessity of verifying legitimate ESAs, the approach taken by OurPetPolicy is unreasonably aggressive and lacks professional decorum. Recently, we provided a letter from my wife’s licensed mental health provider—a relationship that has been established for over two years. The letter clearly stated a prescription for two ESAs based on her specific mental health requirements. Although initial verification of this document is standard and acceptable, OurPetPolicy proceeded to request additional, redundant information. They issued another form demanding an explanation for the necessity of two ESAs and their distinct roles, despite this already being adequately addressed by a licensed professional. This repetitive inquiry into a sensitive and private health matter appears disrespectful to both the medical professional involved and the patient. It is also worth noting that there is no stipulation in HUD Guidelines or the Fair Housing Act that mandates such detailed scrutiny regarding the prescription of multiple ESAs. We find this level of interrogation both unnecessary and offensive, undermining the professional judgment of healthcare providers and the privacy of those with disabilities. OurPetPolicy’s process not only disrupts but also disrespects the therapeutic relationships and accommodations recognized under the law. OurPetPolicy then insists that these forms be completed within a mere 2 business days—a demand that is not only unrealistic but also shows a blatant disregard for the time constraints and priorities of medical professionals. This timeframe is impractical and does not align with standard medical practices, adding unnecessary stress and urgency to an already sensitive process. It is imperative that OurPetPolicy revises its verification process to align with ethical standards and respect for individuals’ privacy and medical needs.
Vendor Response
We value your feedback and apologize for any inconvenience caused. It is never our intention to make individuals feel uncomfortable when addressing sensitive matters. Regarding the request for clarification of two ESAs, HUD states that while most ESA requests involve one animal, some individuals may need multiple assistance animals. Our follow-up inquiries ensure that every request aligns with the individual's specific disability-related needs per HUD. We recognize the importance of respecting the professional judgment of healthcare providers and safeguarding the privacy of individuals with disabilities. We approach each verification process with the utmost sensitivity and confidentiality. Additionally, our two-business-day response may not align with the constraints of medical professionals, so we prioritize flexibility and consistently offer a reasonable processing timeframe for the request. Your concerns drive our efforts to serve you. Thank you for bringing this to our attention.
Replied April 2024