360dialog

RATING:

3.5

(13)

About 360dialog

360dialog is a messaging iPaaS solution provider and also an official WhatsApp Business Solution Provider. This solution helps businesses facilitate WhatsApp and other messaging channels in customer interaction and commerce. 360dialog provides a WhatsApp Newsletter solution for Enterprises with marketing automation and a WhatsApp analytics platform. Moreover, the Official BSP offers a partnership program that enables Independent software vendors (ISVs) and software developers to add the WhatsApp Business API to their business offerings. 360dialog has built a powerful integration platform reducing the time to create an integration significantly. Also, 360dialog is providing integrations into Hubspot, Google People API, and Zapier plus a robust Marketing Automation for...

360dialog Pricing

Pricing is per WhatsApp business account or WhatsApp number.

Starting price: 

€49.00 per month

Free trial: 

Not Available

Free version: 

Not Available

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360dialog Reviews

Overall Rating

3.5

Ratings Breakdown

Secondary Ratings

Ease-of-use

3.5

Customer Support

3.5

Value for money

4

Functionality

4

Most Helpful Reviews for 360dialog

1 - 5 of 13 Reviews

Abhinav

Information Technology and Services, 201-500 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed June 2022

Powerful tool that gives control over WhatsApp

it's a feature loaded tool to get to and fro communication from WhatsApp via APIs and power of bots.

PROS

360dialog has amazing whatsapp apis. I used it for my client Business to go live over whatsapp. Best part of it is you can have WhatsApp to and fro communication and control that with a bot. It's a amazing way to connect with your customers.

CONS

360dialog has direct whatsapp api but currently WhatsApp has started it's competition cloud api by WhatsApp which is a cheaper substitute with sams number of functionalities.

Jasser

Hospitality, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2023

Great customer support and a master class for customer ease of use

Satsified partner

PROS

The dashbaord get a 10 out of 10 for easy of useDocumentation is clearl and concise

CONS

Nothing yet that I can think of to provide a negative comment

Cédric

Computer Software, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed February 2023

Horrible

Our experience with 360dialog was a complete disaster. They automatically deducted funds from our CC without permission, and then kept charging us for months even though we hadn't used anywhere close to the supposed "free" limit of 1000 conversations a month.When we asked for our money back, they refused to give it to us unless we closed all our phone numbers registered with them. We complied with their demand and closed all our phone numbers, but still never received a refund. It's a total ripoff. They essentially stole hundreds of dollars from us and left us with no recourse.We strongly recommend that you stay far away from these scammers. If you are looking for messaging solutions, we suggest considering just directly using meta, as its a lot cheaper (no 50eu month fee per numbder) and you wont run the risk of getting scammed.

PROS

Only makes actually setting up a phone number for whatsapp easier than it is in meta's interface it self.

CONS

A lot of downtime.There horrible customer support and horrible automatically adding of funds

Vendor Response

Hello Cédric, and thank you for your feedback. We are very sorry to hear about your bad experience with 360dialog and we would like to make this right as soon as possible because your satisfaction is important to us. Our team is looking into the matter and we have sent you an email to discuss how we can rectify this misunderstanding.

Replied February 2023

Anish

Information Technology and Services, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed February 2023

360dialog - Official WhatsApp Business API provider

360dialog is solid and does what it says software. Provides great API support for Official WhatsApp accounts.

PROS

360dialog has the best user experience. One can get their Official WhatsApp Business API account within minutes using their embedded signup form.

CONS

360dialog user interface could have been better will need some time to get used to it.

Elisha Gindae

Banking, 501-1,000 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2023

Great Automation Solution for Digital Businesses

We are serving a digital age of customers in our industry that has proven likable for our customer base in terms of accessibility and convince at your fingertips from anywhere in the world.

PROS

The messenger solution utilizes a smart Use Cases & Technology. The WhatsApp Messaging API feature has been one that has been a great solution for us as a business and for our customers.

CONS

Payments for services are current on as is, instead of at the end of the month. This would be better for reconciling accounts rather than having charges come in daily.