Vertex vs ProSeries Tax

RATING:

4.3

(74)

Vertex has 74 reviews and a rating of 4.26 / 5 stars vs ProSeries Tax which has 156 reviews and a rating of 3.99 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.3 (74)
4.0 (156)
Ease-of-Use
4 / 5
4 / 5
Value for Money
4 / 5
3.5 / 5
Customer Support
4 / 5
3.5 / 5
Functionality
4 / 5
4 / 5
Last Review Written
January 2, 2024
March 27, 2024
Pros/Cons
  • Pros

  • The accuracy of the calculations makes this a terrific tool, especially when preparing for audits. The states are hungry for funds and Vertex helps me send them away with little to no money.
  • Saves tons of time and money on audit and overall efficiencies.
  • Cons

  • Single point of failure. If any part of the connection to Vertex is down the ERP system is unable to complete jobs.
  • Customer service is all by e-mail and it's poor.
Read all user reviews
  • Pros

  • They even have an estimate you can do before you file that will tell you about what your looking at which was awesome.
  • It's functionality and availability was particularly helpful. I was impressed by customer support.
  • Cons

  • The price is a little steep and if not using for multiple returns its hard to justify the cost of it.
  • The attitude of the company whether it is tech support and sales is really bad. Don;t even have Americans.
Read all user reviews
Pricing Range
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$
$
$
$
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$
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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos