Litify

RATING:

4.5

(57)

About Litify

Litify is the end-to-end legal operating platform that breaks down business silos to power better process, collaboration, insight, and performance. It's the only legal platform with tailored solutions for law firms, in-house legal teams, government agencies, nonprofits, and more — connecting the entire legal ecosystem with flexible and comprehensive technology. Our industry-leading platform is fully configurable to meet your business’ unique requirements and is built on Salesforce, one of the most secure platforms in the world. Litify streamlines and automates matter and case management, document generation, intakes, timekeeping and billing, customer relationship management (CRM), and client communications, while providing data-driven insights that allow law firms...

Litify Pricing

Contact vendor for pricing information.

Starting price: 

$150.00 per month

Free trial: 

Not Available

Free version: 

Not Available

Performance Dashboard: Litify makes it easy to understand what’s happening inside your business with user-friendly, highly configurable dashboards that are fully built into the product.
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Litify Reviews

Overall Rating

4.5

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

4.5

Value for money

4

Functionality

4.5

Most Helpful Reviews for Litify

1 - 5 of 57 Reviews

User Profile

Anthony

Verified reviewer

Legal Services

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2017

Consistently exceed all expectations and blow the competitors out of the water.

PROS

Salesforce ecosystem lays the foundation and the amazing Litify team builds the structure that, for the first time ever, provides an amazing, industry specific tailored platform that can do anything a law firm can dream to do... and more. This platform has the ability to completely change the industry from a technology and efficiency perspective; and that change, is desperately needed.

CONS

That I had to wait this long to get it. There are constantly improving the product as a young player in the industry. That being said, they communicate with their large and small clients, prioritize needs and have rolled out features faster than I could ever have imagined. I've been following them since before they launched and to have built a platform that already surpasses players that have been in the space for decades is incredible. I can't wait to see the features they continue to improve and build that I haven't even known I needed at this point.

Lenin

Law Practice, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2023

Great tool for Law Firms Operation

PROS

The great thing about litify is how easy is the customization to any work flow, Also that you can integrate other component, like you accounting system and your phone system.

CONS

I think they should dedicate more time to do more with phone system integration.

Reason for choosing Litify

Easy way to integrate using API, we were able to integrate, quickbook, Ringcentral, and other applications

Reasons for switching to Litify

Litify was more flexible to integrate with other componenets.

Justin

Law Practice, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed May 2024

Look Elsewhere - A Nightmare

They're VC-backed, driven by getting more sales, not delivering an optimal customer experience. I would look elsewhere for a matter management, legal management software.

PROS

It seemed to offer a lot of what we wanted. But once we signed the deal and started to implement, everything went downhill.

CONS

Heavy lift, costs, not intuitive, not fully integrated as accounting platform does not work well at all with Litify. Docrio is slow, clunky, not user-friendly or useful for sharing or sending or saving documents in new versions.

Paul

Law Practice, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

3

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed July 2023

Timesaver

It has automated so many parts of the job that we require less employees to do the same volume of work as we did without it. It enables me to see everything i need to know from a firm management perspective from my phone which gives me the freedom to do other things and not worry about what is happening at the firm.

PROS

The robust dashboards are amazing at saving you time when running a busy law practice. I can get a snapshot of everything I need to know across the entire firm in an easy-to-digest form. Its like a snapshot that identifies any issues i need to address without me having to delve into the details to find it.

CONS

It takes a long time to set it up and get it operating as you like it. It is not easy to learn to create the reports.

Reason for choosing Litify

It was a more complete end-to-end firm management package suitable for personal injury lawyers.

Reasons for switching to Litify

Clio was more geared to billable hour firms and has far less robust reports.

Justin

Legal Services, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2023

Heading in the right direction

Litify has a lot of value built into the product, while the Salesforce platforms allow for a substantial amount of customization for your specific firm. The new leadership shows promise in advancing Litify's potential further, and they've done a better job at keeping client facing employees. Some older, underdeveloped features (questionnaires for example) have the promise of being improved, but as of now unsure as to when those improvements will be available.

PROS

Flexible platform Extensive knowledge articles Adding new features consistently New direction is more tangible than previous years, transparent product road maps

CONS

Some features are underdeveloped/untouched Instances of bugs in the platform met with "We know this is an issue, but it's not a priority to fix right now"

Reason for choosing Litify

Litify had the customizability, transparency of current product vs. us being overpromised features just for the potential of making a sale.

Reasons for switching to Litify

(actually came from Needles, but it was not an option on the dropdown): We wanted a more modern and consistently improving product. We wanted a highly customizable platform, since we are an extremely niche firm, and Litify seemed to have fit the bill.