The overall experience was enjoyable. Learned a lot along the way. from paper to this platform makes my job easier.

Staff was available to help with integration. Very few kinks in the implementation. Expected more as with most integrations.

Enrollment integration. A struggle as a one-person team but was able to get through it.

We have not been using the software long enough to see our intentions realized, but we're hopeful we will see a reduction in resources. We're also expecting an increased practitioner satisfaction.

The web based functionality and connections between the various areas are the most impactful. This product is very easy to use. Integration with our existing business processes was very fairly seamless.

Currently we do not have anything we need improved that is not already being addressed.

Initially I was hoping a full electronic process would speed up and simplify my daily tasks, but the multitude of steps has just increased it. The time it took to train, transfer data, build privileges, and get acclimated to workflow processes was unbelievably stressful. The inability to work with providers in correcting privileges is frustrating for the provider and the MSC.

CS does allow faster review by physician reviewers in the Appoint Template.

Data integrity following migration from our CVO's former database was lacking and there were no reports set up to test out any variances in data for each facility in our health system. For example. We had many incorrect license institutions pull in and they had to be dealt with 1:1 rather than having a standard license report we could run to determine at-a-glance which provider records had incorrect data; or a batch update process to correct those areas. This should be standard on all databases. The program seems to break with every update, verification plug-ins disconnect, Standards of Practice processes seem to change at every turn. Duplication of data entry fields is ridiculous. Board certification verifications are frustrating especially those under Internal Medicine.

Overall really well I just wish we had more trainings/better training initially that actually setup our work environment for success.

I love that I'm finally almost fully electronic.

It can be so difficult just to perform easy tasks within the environment.

I love having an account rep to go to during build, training and implementation. Emma has been full of information and understanding with questions or frustrations we may have.

Online application and review process by committee members, all-in-one platforms (credentialing, enrollment, case review), allows to be paperless, a place for everything kept in a paper credentialing file, and the ability to store historical records, etc.

We have our go-live next month. Our training sometimes felt all over the place between building and using. I love to see the build happen first and then train on the use of the software that was built. Also, complete one platform at a time.