5
4
3
2
1
Ease-of-use
4.2
Customer Support
4.5
Value for money
4.5
Functionality
4
"I gave this feedback to Astrea and they released a new version that does a proper merge, which is fantastic. For a free to use app, I this is one of the best add ons to anyone using Email to Case."
"The best part is that their development team also customizes the tool as per your requirement. We are very happy with this tool so far."
"Salesforce App Exchange reviews were great and that prompted for purchase. We have tried the initial trial and it was good."
"This Case Merge app works better than any of the other case merge apps, which are all really quite terrible. This one also does not work fully for us, as the delete function doesn't work."
"When selecting cases to merge and the master, the horizontal scroll bar gets in the way and makes it difficult to click a checkbox or radio button."
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