All ATOM Reviews
1-25 of 27 Reviews
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Piotr
Verified reviewer
Translation and Localization, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2021
Very good service for resonable price
- easy and fast deployment and onboarding process - good contact and customer support - state of art technology in mobile and dashboard apps - very good SLA - frequest deployments, improvements, new features
CONS- arduous vehicle onboarding process, - scant private fleet menagement, - different fleets in one system management share a lot of global settings, lack of customization, - environment closed to integrations (it is hard to deploy custom mobile app, integrate in house software),
Anonymous
10,000+ employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2020
Swiss knife for UI develoers
Used Atom to make angular projects i.e. editing HTML, CSS, TS files. Its multiple shortcuts a make it easier to code.
PROSThere is huge amount of libraries and additional plugins available to make it easier to use and customize the IDE according to your personal needs
CONSFeels a little unpolished at sometimes. The updates are fixing it every patch.
Reason for choosing ATOM
Mostly because I already have been using ATOM at personal level from l a long time
Roberto
Leisure, Travel & Tourism, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
3
EASE OF USE
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed February 2023
Good, but nothing else
Just good, but improvable
PROSThe customer support without any doubt, they are fast and resolutive
CONSNot easy to get new features or improvements; many information missing, many limitations in the features
Edward
Computer Software, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2023
ATOM Mobility
The core functionality of Atom's product performs soundly. Their support team is dedicated and do put a lot of effort into getting the desired results. Sometimes it seems as through there is a time lag between when a crucial update is suggested/requested - however, this is only down to the amount of planned enhancements they have for their product moving forward.
PROSThe User Interface for the backend management platform is easy to follow and with some experience of other customer / service management platforms is intuitive in its approach.Administration of user accounts, vehicles, customer details and other IoT centric control features takes little time to learn and the relationships between the data entities is clearly defined.The user interface is responsive to a satisfactory level and, in any case, only needs to be left alone to complete its process cycles when producing downloads of reports.Report Generation is simple, mostly involving the easy on the eye date pickers for from and to date values - also, parameters and filters are also available in most cases for narrowing down your report content.The UI also accommodates mobile device limited screen real-estate and, makes pretty good use of it too.Secondly, the customer App. set up was relatively seemless. Most of the App's features are controllable from the backend management UI. Available on both Android and iOS, it experiences regular updates both to do with OS/Environment enhancements and Customer App. enhancements.Support for the platform and customer App. is very responsive, usually getting back to me within the hour and a lot of the time faster.Support for the platform is well rounded, conclusive and requires little tracking/maintenance of support tickets. Usually we experience same day resolution within acceptable time limits.
CONSIt requires a unique Customer App. for each region - for example, if we operate in eight countries then we need eight individual Apps. to support all our customers.This becomes a time consuming, error prone and cumbersome management exercise with regards to making updates to store front policies and other details - thankfully, however, Atom have been sharing the load here by at least updating, pushing through review and publishing App. updates which offers some relief.There is no direct way to extract data from the platform other than to physically log in, go to the relevant web-page, set your date ranges and click 'Download' - An API approach to procuring desired data would be more advantageous as an end user.
Reason for choosing ATOM
The product was straightforward to understand and then, seemingly the same was true for implementation.In addition, PayPal was readily available and working as a Customer Payment method choice.
Shazin
Transportation/Trucking/Railroad, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2023
Turnket solution for Startups
From our experience with ATOM, it is a simple and straightforward solution for all sorts of mobility needs. Being a startup, we were able cut down months of development time and huge development costs because of ATOM.At the Onboarding stage, we were given a form to fill out with all our customizations, integrations and color palettes. 12 days later, we got an email with everything built ready to deploy. Although with our niche, we had a lot of requirements, ATOM team were able to come up with solutions for all our requirements. And the great thing about their solution is that we never faced glitches or any services offline. Works fine everytime.They collect new feature requests from customers and work on them and this happens with every software update every month.Overall, i would recommend ATOM to anyone looking for a fast, simple, and efficient mobility solution.
CONSAs ATOM is located in the Europe region, all the needed functionalities are already built-in and ready to go. But for us in the middle east, we had some specific requirements which took some time to really get working as there are multiple vendors involved. And they spends a lot of time thoroughly testing the changes before they implement them. This is a time-consuming process everyone should account for in any new integration while working with ATOM. My advice is, do not rush them to move changes to production unless they confirm it and always plan ahead for the extra time needed for their developers to test.
Reason for choosing ATOM
Super low development cost, scalability, excellent customer support, continues feature improvements, simplicity of operations, and amazing UI/UX designs.
Peter
Leisure, Travel & Tourism, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2023
Best on the market
If I have any problem, I don't have to do anything else just contacting with ATOM's support and thay will finding solutions to my problems. In fist time I had many question about the services and whole ATOM team was really helpful and friendly.
PROSVery easy to use. Every parameter settable into the dashboard system, so i able to control everything how I want, I'm able to contact with customer through dashboard. I can see what happening with my fleet all the time.
CONSIf I missing anything, or I need a new function or different integration I just need to contact ATOM'S team and they will finding solutions for ASAP
Reason for choosing ATOM
Cause, ATOM have a best price on the market and they have very friendly and helpful service team
Amine
Transportation/Trucking/Railroad, 1 employee
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2023
The best MaaS
We provide e-scooters for golfers and Atom is a great partner.
PROSA great team very agile and a solution easy to implement.
CONSPersonalized features for our specific needs, example pricing adapted regarding the hours of the day
Reason for choosing ATOM
Best feeling, and agile team.
Kirill
Leisure, Travel & Tourism, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2023
What is Atom for us
It is an incredible experience to be able to fully control every business process of a company. Improving and developing each of them.
PROSAtom has taken into account and implemented a lot, both for its customers and for the end consumer of the business, on its Micromobility platform. It is also very valuable that Atom quickly responds to requests for the localization of its product and is ready to review and make changes.
CONSI would like more uniqueness for the needs of a particular client. But we understand that it is difficult.
Bas
Transportation/Trucking/Railroad, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed October 2021
Great service provider for Sharing vehicles
We have been using Atom Mobility for about a half a year, overall, we are very satisfied with the support ATOM offers us. We are having a close contact with the customer support which helps us out very directly. ATOM Works with a voting system for monthly updates, they release a batch of updates which are always very promising (all based on customer feedback). If you use ATOM mobility, the UI is adjustable to one needs.
CONSSome critical functionalities are missing; however, ATOM tries to implement them depending on the necessity.
Reasons for switching to ATOM
We used to work with a different service provider which, wasn't fitting our needs. Switching to ATOM was an improving on our side.
Colin
Transportation/Trucking/Railroad, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2023
Comprehensive transportation software
Excellent team, friendly support, great leadership. Really nice UI and UX and ease of reporting data for our accounts department. A lot of great plugins such as Intercom and Onesignal for marketing.
PROSEase of use, great functionality allowing us to create different offerings for our end users.
CONSSoftware is a very hard business for any developer so for what we pay, we get great value. If we paid a lot more we may get a greater and faster roll out of extended features but what Atom have done with the resources to hand is amazing - and it works!!
Pero
Industrial Automation, 1 employee
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2023
Take ATOM and be safe
Biggest benefit in working with ATOM is knowing any possible issue will be sorted right away.
PROSTheir support team is amazing! If you have any advice or question, they will get back to you by email or video call (depending of urgency), and sort things out! It it really nice knowing that they are there and ready to jump in if necessary.
CONSEverything is really great, if you think there are some things you want to improve, they have their page where you can suggest some updates, every month they implement some of those suggestions, which is really nice.
Reason for choosing ATOM
ATOM had all necessary technology to launch our sharing business quickly.
Holger
Transportation/Trucking/Railroad, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2022
Great partners in starting a micromobility company
Great communication and support with excelent products!
PROSThe platform has been in the works for years and every month they implument new intresting features. This way it's possible to stay ahead of other companies that have to develop everything in-house.
CONSThere isn't much to dislike. A lot of continous development goes into it all the time so there are many ways you can customize your app to your liking.
Reason for choosing ATOM
We started out with electic scooter rental but are already expanding to new markets (Shared cars, food delivery, etc). With Atom we can do it all through them.
Guntars
Transportation/Trucking/Railroad, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed November 2022
RIDE Mobility
All in all, we are satisfied with the service they provide. We use the platform for e-bike sharing.
PROSIntegration was quick. The system works well.
CONSFrom time to time we are looking for new features, some of those can be integrated quickly, some are not possible, for some we have to wait longer.
Geoffrey
Transportation/Trucking/Railroad, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2021
Top sharing vehicle App/software !
Atom is a very professional team with a quality available support service.
PROSPowerful techno, Simple to use, Nice UX, complete features. Everything you need to start a sharing fleet company.
CONSAs a start up we always need a personalized techno, but Atom provide every month lot of new features to improve the quality of our service.
Reasons for switching to ATOM
Very poor techno and bad quality service. I'm very happy and made the best choice for my company to switch with Atom.
Milad
Consumer Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2022
honest review of Atom
I managed to set up a business in 9 cities with the help of Atom software.
PROSEasy to use and tech colleagues and works as designed.
CONSI would like more customization on the end user app.
Reason for choosing ATOM
They promised me a finished product in time and the delivered.
Andreas
Transportation/Trucking/Railroad, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2021
Very recommended mobility as a service platform
Overall we are very happy and we can recommend ATOM without a doubt.
PROSSoftware is stable, reliable and easy to use. Support answers and solves issues quickly.
CONSThere are a few additional features missing that we would like to have, but less than in the past, because ATOM updates their software frequently with improvements.
Nikos
Verified reviewer
Automotive, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2023
Vehicle sharing and
Easy and fun to use as a user.Simple to use and maintain for administrators.
CONSNo issues - New features are added every month that cover almost all needs for the software.
Mika
Translation and Localization, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2021
Move On East
We like it overall.
PROSTracking, Easy to use, Easy to operate. It works like 99% all the time.
CONS1 customer can only rent 1 scooter. Apparently you can't use prepaid -telefonenumbers? And in a case of scooter been stolen, there should be much more info and better pre-notice it is happening.
Reason for choosing ATOM
We only find this
Andreas
Transportation/Trucking/Railroad, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2021
Review of Atom
Happy :)
PROSEasy, nice looking, continouosly updated and developed every month and most of all very reliable wit a extreme high uptime and almost non existing bugs.
CONSStill need some more functions especially time based zones.
Reason for choosing ATOM
Convinient, easy and good pricing
Eric
Verified reviewer
Consumer Electronics, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2023
ATOM is a great option for electric scooter and bike sharing
Software is intuitive and reliable. The Atom team is constantly shipping new features and their customer support is great.
CONSAdding open APIs would allow for further customization of the product for more technical users.
Erik
Automotive, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2022
Mates AS
Good!
PROSGood costumer service. Easy to use and set up.
CONSCreating the map in the app. The map could be better, and the different zones should look better.
Reason for choosing ATOM
Good communication and easy to set up.
Bhargav
Computer Software, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2022
Best Product to Develop delivery and tracking system
i used it for when any client ask live tracking, delivery based product, cab sharing. and deliver it very faster.
CONSdon have any negative point right now. so all good.
Phat
Sporting Goods, 1 employee
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed December 2021
Grön
I think it is a solid software that peovides us with the neccessary features.
CONSNothing in paticular, it was overall a good plattform.
Janis
Verified reviewer
Transportation/Trucking/Railroad, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2021
Recomended
Easy of use and very profesional software
CONSIf something is missed then if is added fast.
Paolo
Automotive, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed December 2021
Best dashboard ever
intuitive and easy to manage dashboard.