Overall integration is seamless and very helpful support team makes it a must have customer interaction software.

Very intelligent and powerful chat solution. I like it very much and having integration options with Facebook messenger, web and SMS chat etc.

Not much to say about anything unusual about it. They are adding continues features and their support is always there.

In addition to the top tier customer service and support below are some of the key features: Velocify integration Mobile App Group Chat capabilities Canned messages Attachments in chat Robust reporting Real time Deliverability tracking Omni channel solutions for web chat, Google, facebook

No complaints at this time. We are always coming up with ideas and [SENSITIVE CONTENT] and her team are always evolving the platform. Having a team that understand the needs of mortgage lenders is one of the most important pieces they bring to the table. There is never a situation or scenario we are trying to solve that they can’t quickly understand and take action on solutions.

Overall I like it because it give us the ability instant message the client, but some tweaks need to be made so that it doesn't freeze and give the option for multiple users to be linked to client.

Being able to have an instant message feature with clients. The layout of the app is easy to follow.

Inability to have multiple users assigned to one client. If the messages get transferred to another party, I have to request a transfer from the other party, or initiate a chat with the client to get it to come back. Lately, it has been freezing, or not loading at all. I also don't like that our direct lines can't be tied to the messages. Sometimes I am asked by the client if they can text my direct line, and I don't know what number to give them in order for it to go through botsplash.

In my line of work, communication is key. In a world where texting is second nature, it allows for direct and easy communication.

Very easy to use in gaining new business

I have no complaints about botsplash. None

10/10 5 STAR....made our lives as LO's much easier and helped increase our production/sales

Not having our SMS numbers blocked. Botsplash gives us a huge advantage over our competitors with the percentage of texts delivered. Texting is now mainstream communication.

Haven't came across any flaws with Botsplash. Once your company figures out how they are wanting to utilize Botsplash it's very simple to use and customize

Implementing Botsplash into our daily communication with borrowers has been an absolute game changer. It is so easy to use and allows us to be so much more productive!

There is not much I do not like about Botsplash, thank you!

Great experience! Great customer engagement

Customer engagement, automated texts are great

There is nothing I do not like about his product

I like the quick access to customers the best.

The new alert sound goes off too much and doesn't allow us to adjust volume. Was promised features by our company which aren't available to us. I cannot access documents that are texted in without saving them to my computer first. Locks up daily and have to exit Internet Explorer completely. Even when I'm logged into the system, it sends me emails as if I weren't.

A quick way to communicate with borrowers who prefer to text instead of call/email.

Sometimes when I go to respond to a customer's text, it tells me I don't have the right to do so because they are assigned to the loan originator. Then I have to go to the overview screen in their file to send them a response.

I love the ease of using botsplash for communication with my borrowers!

I do wish multiple people within the company could text with the borrower without having to wait for transfers.

I really like using Botsplash because it has been very easy to use and also a great way to communicate and have conversations with customers.

I like to use Botsplash because it makes it a lot easier to have a conversation with potential new clients. Once you start a conversation with a possible customer, it makes it easier to earn their trust and business.

I wish it would allow you to use more words when you are having a conversation with a new potential client...

Our company did not have a chat channel for customers that went to our website and Botsplash was the solution. Initially it was just for our business development agents who would get that inquiry from the chat to a sales person and now we've rolled it out to our sales teams and customer care members. The ramp up to bring them on was smooth. Also, the Botsplash team is incredibly helpful, caring, and insightful. [SENSITIVE CONTENT HIDDEN] are the best kind of partners you want to work with.

Botsplash is easier to administer than most cloud based systems I've had to use in the past like CRMs and dialers. We heavily rely on their Velocify integration and hopefully we can roll it out to other systems like Freshdesk and G-Suite in the future.

Initially we could only create/edit/remove users via spreadsheets that would be uploaded to an FTP sever so that felt super clunky but recently they made updates so that you can make those changes directly from the administrative UI aka the Settings page. They continue to make quality of life improvements like this.

Overall this software is fantastic & is a reliable/critical tool in my daily work.

User friendly, options available, features including dialogue history

If I lock out of my computer & log back on I "sometimes" have to close out & reopen it. Not really an issue though

Botsplash is easy to learn and makes communicating with clients a breeze.

I love how easy it is to transfer a conversation from one employee to another. It makes transitions in our process seamless.

There are no major items I dislike. It is a quick texting program that works exactly as you'd expect.

We decided to implement Botsplash because we wanted to bring on web chat onto our various channels. After implementation, we quickly saw the potential of this product and have sense expanded it to use their text features. The support from Aru and her team has been excellent and I would highly recommend this product.

- Easy to setup and monitor chats - Reporting - Implementation team was phenomenal - Customer Service

- I don't have any complaints at this time

The feature I like most about Botsplash is how user friendly it is. Botsplash provided great tutorials and even better customer support. The botsplash team goes out of the way to make sure you are getting the most out of its product.

I do not have any real complaints. Every time something seems wrong or appears to be a road block Botsplash goes out of the way to provide a solution.

I use it everyday and it makes me more efficient in my daily routine. The app on my phone works just as well when I'm on the go. Great great product!

Easy to use. Very effective and a great time saver.

I really can't think of any cons with this program.

Botsplash has definitely increased my new business and communication with current and past clients.

The scheduled texts feature is extremely helpful and saves time.

Haven't had issues and software helps in many business aspects.

Great!!

It is really easy to use, and it is multifuctional. It is a perfect platform for Amerisave

It bugs out or freezes. I have to continue refreshing or logging in and out to make it work. Both edge and IE do this.

Easy to use and allows us to provide a strong customer service presence

All us to keep history of the conversations and have the ability to have instant connection with the borrowers

There has not been any negative takeaways

My overall experience has been great!

Simple and easy way to communicate with borrowers.

I really can't think of anything that I don't like about the software.

Easy to Maneuver and allows you to do alot with just clicking a few buttons

No complaints, it allows you to do a lot as I stated above.

Ease of use and how much it helps in all departments

Have not found any cons yet. Botsplash is a great company and works with us to customize items that make it even more helpful.

Great

Easy and efficient. The text canned message make texting much faster.

Certain words that are put into text, like loan, signals a violation error. The text does not go through.

The problem I have is generally customers don't pay attention to personal email and don't always answer the phone. Most people do always text back and it allows me to stay in contact with them.

I enjoy being able to be in contact directly with the customer. It allows them to stay in touch even if they are currently busy.

I don't really have any complaints. It may be that I haven't had enough time with it to see any major flaws. Everything seems to work as intended and it allows me to stay in touch with them even if they can't talk.