Using this software I was able to increase my overall call volume by 300% and average call length by 2 minutes. This allowed my team to make more quality contacts with our prospects and avoid time spent dialing numbers manually where the number had been changed or was no longer in service.

Ease of use, Clear Connections, Efficiency Created

Click to dial functionality still not where I would like to see it.

I can reach 3X more contacts in less amount of time. Cold calling jobs are a lot of "no answers" and leaving voicemails. By the time you dial, let it ring, leave a voicemail that is 30-50 seconds. By using this software you take out the dial time and you take out the leaving a voicemail time because you already pre-recorded one, shorting that time to 5-10 seconds per call. Also by having a pre-recorded voicemail it allows me to focus on what to say when they answer vs thinking about what to say on a voicemail and rambling on too much.

I love that in my job I have to make calls no matter what and this software allows me to quickly move through a call block. Prior to using this software in an hour call block I could dial 30-50 contacts. Now in an hour I can do closer to 100-120.

If I have 100 calls in a campaign and I talk to 10 people, I have to manually take them out or it will call them again. At times some contacts get missed and I have to go back in manually to add them.

I do not recommend! #1 you will burn through phone numbers as they get flagged as spam. Tested a new dialer for 30 days and none of my marketing numbers have yet to be flagged while utilizing competitor. #2 Pricing. I found a better system with more hours & features for half the cost. #3 Customer Service. I called & emailed for over a week to support. I literally had to complete a new client form and speak to sales before being transferred to support. #4 refund policy. I have over 80 hours of unused dialing time. They are refusing to refund me for those unused hours. I highly recommend utilizing another service! Unless you like buying and burning numbers multiple times per week!

Since we began using Call Logic, our sales force has been able to hone in their efforts, increasing to more closed deals. The UI is intuitive & easy to use, and we find the ourselves multiplying our call numbers regularly.

This software has become integral to our operation & we find our productivity increasing regularly. There are no major complaints & we even appreciate the trial feature. We were sure we were satisfied with the software before we even committed to it.

The cost of the auto dialer is far less than my payroll savings. The ability to scrub for DNC and other criteria reduces my exposure. The call Logic people and support are wonderful.

Outbound Caller ID Automatically flagging busy or out of service type connections and dial the next number saves time. Leaving voice mail message while dialing the next number. Being able to read notes taken during the call.

When uploading a CSV file with prospect information I needed to name a great deal of the fields. A larger and industry specific list of headers would be helpful. For example if my people can see a larger snapshot of the prospects information without scrolling, they will know to ask for date of birth or a drivers license number if that field is empty.

We've been using Call Logic for a couple months now, and I have to say it's transformed the way we do business. It's so simple to use! Call Logic is a powerful tool that will help grow your business.

I love that this system eliminates the tedious task of manually dialing individual phone numbers. This allows us to focus on people who answer. The reports are easy to use.

The ability to be able to schedule daily reports.

Very positive. The support and training have been excellent and very responsive.

I am utilizing the dialer for home renewals with an offshore telemarketer. Was clunky at first but we seem to have the issues and training worked out.

The integration with the Farmers APEX system could be better. I have to download lists externally and scrub before integrating to the dialer.

Bought initially just for myself to use to keep me focused in call-backs. Now hiring and have option that this position can work from home; without Call Logic, we wouldn't have that possibility .

1) Can use from any phone and caller ID still projects the business number 2) Can book and see appointments in my calendar, while in the software. No back and forth between apps 3) Can train users remotely while listening in and coaching live while they're making calls 4) Can pay the employee/user for exactly the time they worked by pulling up the report of their logins

Couldn't manage the software without training, but once trained, it was a piece of cake!

I'm able to prospect and perform my callbacks at a much greater rate than I was doing before I obtained the system. It's fantastic.

The system is very easy to use, performs flawlessly, and stores all of my data in a very efficient manner. I love it.

There is nothing that I do not like about the system.

Customer service is excellent their team is very responsive and knowledgeable and easy to get in touch with. You always get a live person and they will help you get started

We use the auto dialer on a weekly basis. It allows us to make our calls in volume which allows us to maximize our results and employed productivity. The system is very easy to use and very affordable.

The navigation could be a little bit more straightforward, But all in all it is overall easy to use.

The ability to sit down and work a couple - hour plan has helped my team be more productive.

This software forces you to plan your day ahead of time. Without being ready with a plan, Call Logic will never work for you. You have to get the names and phone numbers set up perfectly before executing a plan!

The parsing of data into PCR was very sporadic, I am never sure if I am getting the exact right information into the correct fields.

Very efficient and easy to use. I like how it seperates cell phones.

Can't pre-record and/or leave a voice-mail drop

Good

using it and setting up the system and stuff

Need the ability to collect notes, answers, responses from callers and forward/assign to their response to other team members or emails

- The simple fact that you can dial through a list of people in a very short time and eliminate phone fatigue by pre-recording a voicemail.

- The PCR CRM integration is lacking; Only works in a one way direction (the programs do not update each other). Marking dispositions is duplicative, need the ability to skip a person without dialing them, lack of dial tone when you ring out is difficult, no indicator of change in contact when the system dials someone who you are unable to leave a vm for. Inserting a sound to indicate the transition to the next call in the list would be IMMENSELY helpful (having the ability to turn this setting off as well).

Great! The support is awesome!

Increases calls per day to increase quotes daily

n/a - all is good - thank you - except this box where I have to type a min amount of words to be able to submit.......

frees up more time for sales, and service, allows me to get all the touches out of the way.

I love how integrated call logic is with blitz, LM, and LAT. I won't waste another free lead, completely worth the investment.

Sometimes it moves too fast for me! I'm not done taking notes and I forget to click pause. But that just forces me to move faster, by completing 100+ prospecting calls in an hour, now my team has so much more time to actually sell and service!

Working good so far

Call Dialer is letting us make a lot more calls

Importing leads has been a problem, but I think we have it figured out.

When it's working, I love it, when it doesn't I get very frustrated.

When it works, it's great. Importing campaigns, searching for those campaigns, and call recording are all big time issues that have not been resolved.

Search functions, call recording into PCR both don't work.

The voicemails are super helpful in the landline calls, and being able to mark certain leads with what happened during the call is also super helpful

I wish there were a way to remake a list. So for instance, finishing a call campaign, and making a new list with only the numbers that were marked left voicemail, follow up, etc. It would be really nice to see this rather than having to do this manually if I want to do it myself.

Increases sales, More time freedom, More financial freedom

The customer support is beyond anything I've ever seen! They really are intent on helping me succeed. Customer support representative is the BEST! She goes above and beyond to help. The product itself is phenomenal too. Sophisticated, yet easy to use. It has increased my business 10X!! I would recommend this for anyone making lots of calls.

So far I love the system

It makes making calls fast and easy. It also helps me to not get distracted.

I would like the ability to automatically call people I left voice mail messages for redial them when I go back into that campaign. A skip button if a name comes up I don't want to call

Ability to get people on the phone. Increase in productivity for Agents / Marketers

Cole x Date integration / Access was problematic. 3 week delay in access

Ease of use, allows me to accomplish more in a day. I hope to be able to have my entire team on this product soon!

It does not integrate with SalesForce yet! I really do not have any other cons yet. I am still too new in using the product.

It makes my job easy and allows me to call more which makes more$$$

I would like to see the address on the same page as the phone number and script.

The package that includes the free Cole Xdates but the ease of use is definitely up there too!

I really like Call Logic and have no complaints.