The interface makes it easy to set up. Live transfer is extremely useful.

As a nonprofit that does client service, we use this to follow up with clients on a weekly basis. It has saved us so any man hours and the clients like have the gently reminders.

It results in unwanted marketing emails to people who aren't potential customers.

Lots of great data points, post campaigns, and great reports. Online login and setup is great when working remotely.

Our lead managers who use this tool complained that it was difficult to track conversations. They felt that the inbox wasn't as user-friendly.

One major complaint is when trying to export the data.

The voices for type-to-speech are pleasant, easy to understand.

The only disadvantage is the unwanted mails and texts which seems to be unwanted users. Other is the slow customer service that annoys alot.

Of course this does a great job at making robo call campaigns; easy, quick and very effective.

We used it for about a year then found a product that better suited our company. It was helpful during the transition from Manual calling to automatic calling.

Easy to use and feature rich, we've grown to absolutely love it.

Our out-bound callers were on-boarded and using the program in minutes. The reporting and call recording was very helpful in getting input form our prospects and for caller training.

Overall it is amazing if dont consider its customer service.

Customer Service, however, has been great in trying to help us on the occasions when we needed info but could not get it from the system.

Therefore we can enter notes directly in the system. It is easy to use and the customer service is great.

Apparently CallFire has deprioritized this tool, so they no longer officially support it. We've had accounts for years so we are grandfathered in, but this is problematic to me for our future use.

It allowed for calls to be sorted and weeded through giving you good leads also it record's your phone call. Which is good for training and helps me with customer satisfaction.

The feature that makes it different from others is the usability as it is quite easy to use and install. The call tracking and recording is much better.

This software was very easy to use. Did not have many features.

I set up CallFire and got fantastic results from the first time I used it. I love the option of transferring to a live person, too.

CallFire has allowed us to get employees with little experience with call center programs up and running in a short period of time. Customer service was also very responsive.

Best tool for mass communication that is cost-effective and easy to use. You can reach your customer base at the touch of a button and get whatever info needed to scale or improve your business.

It has been a great help for my business to generate more revenue with better quality and low maintenance problems.

Overall my experience with Zendesk Talk is excellent. Voice call, SMS, email, and chat support are under one roof which increases the productivity.

Zendesk Talk's dashboard is an intuitive and customizable one, it easy to track and manage customer interactions by admins and executives.

Helps more in cross channel reporting 5. It helps in tracking the call history also.

I have been using Zendesk talk  over a year , the thing I like to most about it is improving customer service , it helps to handle tickets easily also the calls quality is excellent in Zendesk talk.

Customizing option is less comparing to others2. It is not designed to support any small business or organisation3.

Improved shared knowledge and transcripts provide coaching and development of users.

It is not for businesses with a large volume of calls, as a cost can add up very quickly and may become a liability for a business.

Communication is vital for the success of any business.

Excellent tool to support internal and external communication resulting in a better customer and user experience all round.

Through the features like IVR and smart call routing turn around time for addressing a customer is reduced. Analytics and the MIS report from the dashboard is very informative.

Some benefits of adopting Zendesk include the ability to organize views, implement macros and automation, centralize customer operations in one location, and generate reports.

We decided to go for Zendesk Talk and we were quite pleased with the software. Communication has improved greatly and customers feel more satisfied.

Zendesk provides a very good customer support.

Being a salesperson, this app really helps me in my workflow. It is very easy to use, and it has an intuitive interface, that helps the user to get started.

One disadvantage of Zendesk Talk is that it might be expensive for small to medium-sized businesses.

Overall, the best customer support tool I've used is Zendesk. It makes the job of the agents easier and enables my team to fulfill many of the requirements of our customers.

I could see that being a problem for some firms since once you start using it, you're not going to move away. After using Zendesk, it could be challenging to move to a different product.

Its very easy for implementation and user understanding3. It helps in increasing the productivity4.

It works nicely with our existing tech stack and is straightforward enough to utilize right out of the box. Adaptable if required, yet simple enough for everyone to comprehend.

US Dollar

CallFire is a cloud-based platform that provides call centers with automated outbound campaign options and helps to track their business progress and functions. The main functions of the app include text messaging, voice broadcasting, cloud call center, IVR, call tracking and a developer API. It provides calling agents with customer history and keeps notes in one interface by integrating Excel and CRM spreadsheets in the cloud. It supports unlimited call transferring and provides real-time reporting options.


CallFire also let users record calls, add customized scripts and play pre-recorded voicemail messages for customers. Through its voice broadcast and text messaging feature this application gives agents the flexibility to update information, send important alerts, notify customers, promote services and track the progress of employees.


CallFire also provides IVR system service which helps to set up surveys and appointment reminders, make payments and create polls for outbound and inbound purposes. Other IVR features include phone surveys, call routing, call recording, auto-attendant, results tracking and analytics.



LongDescription

Call Transfer

IVR/Voice Recognition

Voice Mail

Auto-Dialer

Lead Distribution

Multi-Campaign

Call Recording

Call Logging

Call Center Management

Call Disposition

Progressive Dialer

VoIP

Call List Management

Call Routing

Text to Speech

Contact Management

VoIP Connection

Help Desk Management

Outbound Call Center

Survey/Poll Management

Call Scheduling

Inbound Call Center

Call Scripting

Phone Key Input

Hotkeys

Multiple Scripts

Predictive Dialer

Caller ID

Computer Telephony Integration

Knowledge Base Management

Telemarketing Management

Conversion Tracking

Keyword Tracking

Dashboard

Manual Dialer

Multiple Parties

Power Dialer

Open Database Design

Reporting/Analytics

Voice Customization

Preview Dialer

Customer History

Call Monitoring

Call Tracking Metrics

Campaign Management

Data Management

LITE
$99 /month
2500 minutes/texts

STARTUP
$199 /month
5500 minutes/texts

PRO
$599 /month
20000 minutes/texts

Pay as You Go: 
5 cent per minute/ text

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

Self-Employed

2-10

11-50

51-200

201-500

501-1000

1000+

CallFire

Webinars

Documentation

Videos

Zendesk provides a cloud-based voice solution for organizations needing a unified customer communications platform. Our support engineers collaborate with your internal team to ensure that our voice solution meets your unique needs and integrates seamlessly with your existing system. Users can also access detailed call reports, monitor calls for quality assurance, and record calls for training purposes. Zendesk Talk is sold within the Zendesk Suite. The Suite is available in 5 different plans. Contact Zendesk or view their pricing page to see which option is best for your business. 

CallFire vs Zendesk Talk

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