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> Reviews of Dealertrack DMS. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Dealertrack DMS is a good fit for you!

Source: https://www.softwareadvice.com/crm/dealertrack-dms-profile/reviews

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Dealertrack DMS Reviews

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[Overview](https://www.softwareadvice.com/crm/dealertrack-dms-profile/)

Reviews

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# Dealertrack DMS Reviews

## Reviews Summary

## Overall Rating

4.4

* * *

## Ratings Breakdown

5

(77)

4

(21)

3

(12)

2

(2)

1

(4)

## Secondary Ratings

Ease-of-use

4.2

Customer Support

4.3

Value for money

4.3

Functionality

4.3

* * *

### Pros

"Dealertrack DMS offers great connectivity between different dealership functions, including Service, Sales, follow up, and Business Office management."

"What I liked most about dealertrack was the very convenient credit applications and clientele integration."

"My favorite use of the DMS is following up on old deals and looking at when we sold a customer, what vehicle, and for how much."

### Cons

"The biggest problem with this DMS is that it crashes a lot."

"Access to chat seems to be difficult to find. When I need to reference something mentioned in the initial chat, it is a bit difficult to relocate those terms."

"It can get confusing if you're not trained how to input the taxes and extra fees."

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Dealertrack DMS Reviews, Pros and Cons - 2026 Software Advice