It's interface and ability to navigate. 99% of it works and makes sense. There are a few areas of improvement, but they are always open to feedback and taking onboard new ways to improve their software. I've used other recruitment software in the past which has been very clunky and not easy to use, their functionality and ways to give us the ability to manage the system is very advanced. My team enjoy using it and it allows us to increase our workflow and conversions.

A recent update of the system was one that we felt wasn't needed. It does however look nicer, but some of the ease of use was reduced. However for new users I'm sure they wouldn't notice it, and my team are getting used to the update. Despite this, I still very much recommend this system.

Firefish is a huge improvement over our previous CRM and has allowed our consultants to work a lot more effectively and efficiently across the board. Especially when working in a hybrid environment, the browser-based product allows access from anywhere. Also, the support is second to none with fast response times, knowledgeable experts and clear explanations.

The user interface is excellent and very intuitive. We also like the fact that the product is constantly evolving with new features regularly being added. We also like the fact that feedback from customers is taken on board and used to further improve the product.

Some features/functions can take a long time to implement but there is a fantastic community where ideas are raised and voted on. If a client requires a new feature to be built or custom fields to be added for example, this can be prioritised via professional services.

Great system and great support.

Having moved from Bullhorn it is clear how much more support you get as an SME with Firefish. Lots of ways to drive improvements and is simple to train staff on, build KPI's and report. Also you get the ability to interact with your entire database.

Still some glitches that occur but always resolved quickly.

The onboarding process and training was fantastic, and the ongoing support is really useful.

The software is easy to use, certainly much easier to navigate than other recruitment CRM I have used previously. I like the fact they are listening to users and continually making changes to the platform.

I am not a fan on the CV formatting section, I haven't been able to use this successfully yet.

Excellent and the support team are always on hand to help

I’ve used lots of different CRM’s over the years and FireFish is easily the best. The functionality is really straight forward making it really easy to train new starters and the system interface is very user friendly. The new developments are improving the system all the time and with a few more tweaks, I would say it is the perfect system for my business.

A LinkedIn integration and a CV Dropbox would be hugely beneficial. There are a couple of little changes that would help such as the ability to view a CV whilst making a VOIP call through the system would also be a great addition

I love this software and would recommend it to any SME business that is considering an ATS.

Ease of use, variety of features, and excellent customer service. The fact that you can make suggestions to help improve the user experience and this is then voted on and implemented shows that they actually listen to customer feedback.

I feel the marketing of candidates to clients could be easier.

Very positive, the product is intuitive, support is excellent and there are regular updates with good enhancements.

Logical workflows so easy for new staff to learn the system.

Jobboard integrations could offer more functionality like how many credits used/available per month, which adverts are posted on XX job board and editing adverts within a period (if allowed by the job board). Reporting could be expanded for better management visibility of individual and team performance.

Fantastic - team is very supportive and reactive to anything you need

CRM, keeping all notes, history, calls, email in one place, and the boolean searches - to be able to use as a job board

Sales forecasting for temps, great for perms but not so user friendly for temps

Helps generate more business/sales

Great onboarding -Easy to use recruitment software - helps generate more business -good system for managing candidates and recruitment process

Can be a bit slow sometimes but overall very useful recruitment tool

With 20 years industry experience and many systems behind me this is the best I have ever used. Plus the customer service right from the beginning with [SENSITIVE CONTENT], to [SENSITIVE CONTENT] and now [SENSITIVE CONTENT] has been exceptional.

I love this software, I love the fact it is adaptable in every sense to the way I want to use it, from the set up to the e mail templates and how I communicate with my candidates. Its brilliant.

I honestly cant say anything negative. It is brilliant and I would happily recommend to anyone. I can't say anything negative at all.

Our biggest issue was that we didn’t have a two-way communication tool with our candidates. With the FireFish Software, the issue is solved. The interactive candidate portal always candidates too take ownership of there profile, update availability and set up automatic job alerts. All of which are key features in helping us improve the candidate experience with Optima.

The migration process was stress free, something that I would never have dreamed of during our considering changing our CRM. A clear and detailed migration plan with realistic timescales was shared at the start of the migration. The FireFish team were in constant communication with updates through the migration. Despite some complications with the data provided by our former CRM provider, the product was delivered on time. The on boarding team provided clear a training programme which has help the team settle into the new system. The team are enjoying using the software, in particular the ease of navigation and simple workflows.

The only downside is not being able to customise some terminology for internal use but this is not a major issue.

used as a CRM and data storage plus marketing platform so the software essential for us

Easy to use, scalability and bulk data usage

the dropdown limit of 450 on a search result could be increased, why is it not 1000 for example?

I have recommended Firefish to 2 other start-ups who have both used it and we have all been 100% satisfied with it

It is intuitive, simple to use and very easy to tailor for our individual needs. The customer service reputation was why we selected Firefish over others and it has been faultless - speedy response and thorough. No down time for us in our 18 months so far

If the back end could link up to Xero accounting software it would be the icing on the cake

From initial engagement to onboarding and follow up the whole process was slick, informative and professional. Their customer service is excellent and always consistent no matter who you deal with. I’ve been nothing but impressed! A superb experience and that hasn’t waned after two years working with them.

The stand out thing about Firefish for me is how easy it is to engage with our candidates and keep the database fresh and relevant. Candidates can manage their own work & marketing preferences via an online portal so their info is kept up date, compliant and they can sign up to job alerts that are specific to them. The automation is great; saving our consultants precious time away from admin. It gives us the functionality of a great CRM & applicant tracking system with added benefit of being able to market out effectively too. Many of the support team at FireFish are x- recruiters so they really get us and offer lots of useful market insights.

There’s not a lot not to like to be honest. They integrate with a lot of job boards but unfortunately not with Indeed so that would hep given their market share. It would help if we could see some engagement indicators on the mailshots we send to hiring managers.