--- title: "Semper Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Semper. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Semper is a good fit for you!" source_url: "https://www.softwareadvice.com/crm/hospitality-software-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Restaurant Management Software](https://www.softwareadvice.com/retail/restaurant-management-comparison/) / [Semper](https://www.softwareadvice.com/hotel-management/hospitality-software-profile/) / Semper Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/hotel-management/hospitality-software-profile/) Reviews [Alternatives](https://www.softwareadvice.com/hotel-management/hospitality-software-profile/alternatives/) # Semper User Reviews ## Reviews summary - Overall rating: 4.3/5 - Total reviews: 138 ### Secondary ratings - Ease of use: 4.3/5 - Customer support: 4.6/5 - Value for money: 4.4/5 - Functionality: 4.3/5 ### Rating distribution - 5 stars: 70 reviews (51%) - 4 stars: 46 reviews (33%) - 3 stars: 18 reviews (13%) - 2 stars: 2 reviews (1%) - 1 star: 2 reviews (1%) ### Most mentioned pros - The color options work well for us when keeping track of the status of bookings. - It helps make our bookings quick and easy. - From organizing reservations, to taking payments form guests, everything us made easier by Semper. ### Most mentioned cons - does not take into account the pressure from waiters side in processing orders as it takes very long and becomes frustrating to use - wastes time in waiting for simple tasks to be completed (e.g. waiting for the text box to open, merging a table, splitting a table etc.) - The system is unstable sometimes very slow - Refund process, no opportunity to rectify or change once committed, forced to do work arounds for incorrect or amended entry. ## Semper customer reviews Showing reviews 1-25 of 138 (page 1). ### Latitude 15 semper Review - Overall rating: 4/5 - Reviewer: Brightone C. - Verified reviewer: Yes - Industry: Hospitality - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. overall experience with Semper is 8/10 #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros Easy to navigate and a lot of assorted reports #### Cons Accounting packages integration failure #### Reasons for switching to Semper Support delayments and the reports were constantly changing --- ### Concerned about Cloud Based Option - Overall rating: 5/5 - Reviewer: Maryke D. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It works very well for us as a reservation system and I like the reports available. #### Cons I am worried about the Cloud Based option as I have received feedback from other clients that the information does not pull through correctly from Nightsbridge. #### Reasons for switching to Semper I wanted more report options and a better desk top experience. #### Vendor response Thank you for providing your feedback. I'd like to highlight that our cloud-based system operates seamlessly, mirroring the functionality of the local server-based system. Notably, the cloud-based system boasts enhanced security measures and a higher likelihood of receiving bookings from Nightbridge or any other connected channel manager. This increased efficacy is attributed to its cloud-based nature, which minimizes interference and ensures a smoother operational experience compared to the local server. Replied January 2024 --- ### Semper is Excellent - Overall rating: 4/5 - Reviewer: Kundai M. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The support is 100%. [sensitive content hidden] and [sensitive content hidden] are my go to people, love you guys! #### Cons It sometimes has bugs here and there, but I can assure you that the sort those out swiftly --- ### Semper Hospitality Software - Overall rating: 5/5 - Reviewer: Tom H. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The software is stable. Integrates well with other programs, - accounting and other booking systems. The maintenance and development is excellent on the program. The staff are friendly and willing to help and assist all the time. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The product stood out from others as it was easy to use. It incorporated tour groups and individuals that other programs could not do. A huge amount of data can be recouped through the record systems and easy to find them. Was easy to set the system up to our needs. #### Cons There is nothing that I do not like or find irritating. #### Reasons for choosing Semper The system could handle tour groups and the individual guest in the group. #### Vendor response We can't thank you enough for the kind words, Tom. Your review means a lot to us and lets us know we're on the right track. Replied November 2021 --- ### No regrets - Overall rating: 4/5 - Reviewer: Riekie P. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall experiences are very satisfied with good product and friendly assisting group of people. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Semper is an easy to use excel base system that is very self-exoplanetary. The support team is very friendly and extremely patient. The system self can be adjusted to suit the company's needs to an extent. It is also very easy to correct errors. In general, both the reservation system and POS system is very user friendly. #### Cons The financial side and reports can use a bit more attention. #### Reasons for choosing Semper Just from the start they were quick to respond with feedback and quotes. They are just a pleasure to deal with. The fact that they are cheaper was a huge bonus. #### Reasons for switching to Semper The current reservation system we used was very manual and the POS system was very expensive with poor service. --- ### My opinion - Overall rating: 1/5 - Reviewer: Hester A. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I'm very negative regarding Semper. I find their accounting side totally unpractical and difficult for non-accounting people to use. None of the info on reports is trustworthy or easy to categorize. Settings need to be changes again and again and again and one user's settings gets pulled over to all users. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 2/5 - Customer support: 3/5 - Functionality: 1/5 #### Pros I can log in remotely - that is the only thing remotely positive regarding Semper. To be fair... the previous system probably also have this option and it would probably be more streamlined than Semper's but never had need to use it before we switched to Semper #### Cons Data 100% unreliable and everything needs to be double checked. A HUGE problem if you try to pull an annual report. #### Reasons for switching to Semper I didn't... the sales point at the time was that online bookings can be done through Semper. #### Vendor response We appreciate your honest feedback and apologize for any challenges you've faced with Semper. It's disheartening to hear about the issues with data reliability, especially when pulling annual reports. We understand the importance of accurate and trustworthy information. Your concerns about the accounting side being impractical for non-accounting users and the difficulties in settings management are duly noted. We are committed to addressing these issues and improving your experience with Semper. If you have specific details or further suggestions, please feel free to share them with our support team. We appreciate your input and are dedicated to making necessary improvements. Replied January 2024 --- ### Professional & Efficient Service - Overall rating: 5/5 - Reviewer: Suzette N. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The developers are continuously striving to improve the system. #### Cons I love the system. It is user friendly. Only area that needs attention is the e-mail templates. #### Reasons for choosing Semper Local developer, pricing and speedy response to enquiry. #### Reasons for switching to Semper I did not switch form NightsBridge. You do not have LodgeManager on the list. My business outgrew the previous product and I needed something that had a module for my restaurant. #### Vendor response Thank you very much for your positive review. We are busy changing the email templates and have introduced new correspondence documents that have been re-designed if you wish to implement them please get in contact with support. Replied April 2024 --- ### Everything you need and More... and then some! - Overall rating: 5/5 - Reviewer: Johan J. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It covers all aspects of what is required in the hospitality industry. From the restaurant all the way to wedding facilities and online booking platform. #### Cons The software altough works great and does everything it should, looks a bit dated. #### Reasons for choosing Semper Pricing. #### Reasons for switching to Semper We required POS for our restaurant as well as PMS for the lodge. #### Vendor response Thank you for the great review, Johan! Are you on the new Semper web system yet? This is a very modern system with a lot of new functions. Feel free to send us an email and we will contact you to to switch you over. Replied November 2021 --- ### Great great great - Overall rating: 4/5 - Reviewer: Jaan-Mart V. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2023 - Review source details: This review was submitted organically. No incentive was offered Wonderful!!!! Will always use and recommend #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use and understand and great service #### Cons Nothing love everything about the program #### Reasons for choosing Semper Love to work on Semper and everything I can do on the system #### Vendor response Thank you for the enthusiastic review! We're thrilled to hear that you find Semper great, easy to use, and appreciate the excellent service. Your endorsement and commitment to always using and recommending Semper are greatly appreciated. We're honoured that you chose Semper over alternatives like NightsBridge, and we're delighted that you love working on our system. If you ever have further feedback or need assistance, feel free to reach out. Thank you for choosing Semper! Replied January 2024 --- ### BEST POS FOR YOUR COMPANY - Overall rating: 5/5 - Reviewer: Lindia C. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Semper has made a big difference in our Company. Before we couldn't go back on daily reports or check sales reports and losses. Now we can do all of this and more. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Semper is a very easy and reliable system to use in a restaurant, it has many different features and are very user friendly. #### Cons So far there isn't any complaints or something that we don't like about Semper. #### Reasons for choosing Semper Semper stood out above all others and was recommended to us by another company that is also using Semper. #### Reasons for switching to Semper We were always having trouble getting assistance from the people who installed the product and what made it worse is that the operators for that specific POS is situated in India. #### Vendor response Thank you for your glowing review! We're thrilled to hear that Semper has proven to be the best POS for your company, offering an easy and reliable system with user-friendly features. It's great that you haven't encountered any complaints or issues with the system. Your feedback on Semper making a significant difference in your company, providing the ability to review daily and sales reports, is appreciated. We're honored to have been recommended to you by another satisfied company using Semper. We understand the importance of reliable support and are glad to have surpassed your expectations after switching from Lavu POS, addressing the challenges you faced with assistance. Thank you for choosing Semper! Replied January 2024 --- ### Semper from Zeeburg - Overall rating: 5/5 - Reviewer: Henri A. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Good morning Vic 1.The new version is simple to use . 2.The biggest advantage is that we can access it from anywhere; 3.Support has been great and there seem to be less issues #### Cons All good. In the beginning we had use both systems, which was a hassle. #### Vendor response Thank you for your review, Henri! We are thrilled to hear that you find the new version simple to use and appreciate the accessibility and improved support. We are glad the transition from the previous system is now smoother. We appreciate your continued support and positive feedback! Replied January 2025 --- ### Accolades Boutique Venue gratitude. - Overall rating: 4/5 - Reviewer: Alicia S. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review. It makes my job a lot easier, getting things done and learning what to add throughout the process. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The fact that it's super user friendly, and easy to get the hang of. #### Cons Sometimes slow, but it's based on your server that the company owns. #### Vendor response Thank you, Alicia! We are glad you find Semper user-friendly and efficient. Server performance can vary, but our team is always here to help optimise your setup. We appreciate your support! Replied January 2025 --- ### Semper Review - Overall rating: 4/5 - Reviewer: Farryn B. - Verified reviewer: Yes - Industry: Hospitality - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2023 - Review source details: This review was submitted organically. No incentive was offered Some difficulties here and there but support staff always manage to help and sort out issues. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The support men and women are fantastic, I am always impressed with their commitment to customer satisfaction, specifically [sensitive content hidden]. The system as a whole is very easy to use and understand. #### Cons Sometimes the different reports relating to revenue and stock control do not provide consistent information that relate with each other, this makes accurate reporting, forecasting and revenue balancing very difficult. #### Vendor response Thank you for your detailed review of Semper. We're delighted to hear that you have had a positive experience with our support team, particularly mentioning [sensitive content hidden]. It's great to know that you find the system as a whole easy to use and understand. It's reassuring to hear that our support staff has been helpful in managing and resolving issues. If you have any specific details or further suggestions, please feel free to share them with our support team. We appreciate your trust in Semper and are dedicated to continuous improvement. Replied January 2024 --- ### The Best of the Bunch - Overall rating: 5/5 - Reviewer: Quinten V. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros People make a company, especially in our industry, because they are the ones that resolve issues. We enjoy working with the semper team, their system is a pleasure to work with. #### Cons Nothing bothers us about the system if there was something lacking in the past [sensitive content hidden] abd his team developed a solution. Its a solid platform #### Vendor response Thank you for your positive feedback! We're honored to be considered "The Best of the Bunch." We completely agree that people are key, especially in our industry, and we're delighted that you enjoy working with the Semper team. If you have any further comments or suggestions, we're here to listen. Thanks for choosing Semper! Replied January 2024 --- ### Semper Review - Overall rating: 5/5 - Reviewer: Bianca L. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Very good. Assistance by Semper is also good. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Setup and the automatic syncronizing of the system is a plus. #### Cons No comments on this. All in order thank you. #### Reasons for choosing Semper It was already implemented on the premises. --- ### CAJORI HOTEL FEEDBACK - Overall rating: 4/5 - Reviewer: Glenda M. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. IT HAS BEEN A BIT TRICKY, BUT HELPFUL. I USE CMS AND IT IS EASIER AND ALSO LOVE THE FACT THAT YOU CAN CHANGE THE DESCRIPTION OF THE PRODUCT WITHOUT ANY HUSTLE #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros DRAWING STATEMENT AND OTHER REPORTS. IT MAKES MONTH ENDS EASIER #### Cons CHANGING THE TEMPLATES OR NARRATIVES. ESPECIALLY ON RESERVATIONS SEMPER --- ### Great property management tool - Overall rating: 5/5 - Reviewer: Pfukani M. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Most of the things are relatively simple to use and understand. I'm rather pleased with semper. #### Cons I cannot think of anything at the moment. #### Vendor response Thank you for your positive feedback! We're delighted to hear that you find our property management system user-friendly. If you have any suggestions or further comments, feel free to reach out. We appreciate your support! Replied January 2024 --- ### Chestnut Country Lodge - Overall rating: 3/5 - Reviewer: Chris D. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The flexibility and the many different functions within it. #### Cons The slow speed at times when switching screens or saving. #### Vendor response Thank you for taking the time to share your feedback. We're delighted to hear that you appreciate the flexibility and diverse range of functions within our platform. Your feedback is invaluable as we continuously strive to enhance our services. Replied January 2024 --- ### Semper is a great management tool - Overall rating: 3/5 - Reviewer: Minette L. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, Semper is a great management tool. It is user friendly and even if there is something we do not understand, we can call Semper and we will immediately receive help. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Semper is easy to use and every day I discover a new feature. From organizing reservations, to taking payments form guests, everything us made easier by Semper. #### Cons The accounting section of Semper needs a little more attention. Frequently we have to call Semper and ask why our invoices/statements are wrong. #### Vendor response Thank you very much for the positive response. On the accounting side, a tremendous has been done in recent releases and we would like it very much to share that with you. Replied February 2024 --- ### umkulu - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Stock Control is accurate and profit margins are nice to see #### Cons Currenlty there is ONE colour coded for both the Guest that has (i) made partial payment; AS WELL as the Guest that has Paid in FULL. It would be nice to have the Calendar View to highlight in DIFFERENT COLOURS the two types of Guests, those who have PAID IN FULL; and those who have made Payment, but still have OUTSTANDING account prior to their arrival and check in. Because of this issue, one now has to actually click on the booking to open the reservation in order to see if there person is Paid in FULL ; or only partially paid. #### Reasons for choosing Semper SA product and support #### Reasons for switching to Semper Point of sale --- ### Not happy - Overall rating: 3/5 - Reviewer: Vernon M. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 4/5 - Functionality: 1/5 #### Pros Nothing, not user friendly, set up promises weren’t kept, waste of money #### Cons Set up promises weren’t kept, blackmailed to accept or threatened to be tuned off #### Vendor response We're sorry to hear about your dissatisfaction. We take your feedback seriously and apologize for any inconvenience you've experienced. Your concerns about the system not being user-friendly and setup promises not being kept are noted. We aim to address and rectify any issues promptly. If you have specific details or additional feedback, please reach out to our support team so we can better understand and assist you. We appreciate your input and are committed to improving our services. Replied January 2024 --- ### Rooms Bookings ,Restaurant & Bar POS - Overall rating: 5/5 - Reviewer: Daniel P. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Very good and easy system to use, it has so many features that can build the business. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It is a system that is user friendly, for accommodation bookings, Restaurant & Bar . Financial system that you can control your business. #### Cons Not Sure , it is a tool that you can learn so many things on it, especially on the hospitality industry. #### Vendor response Thanks for the review Daniel we appreciate you. Replied April 2024 --- ### Semper Review - Overall rating: 5/5 - Reviewer: Leanne P. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall it has been a good experience with very little difficulties in user management. I would recommend the software to other resorts without hesitation. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The booking System is very user friendly for my front office staff as well as the online booking system which is very user friendly for my guests. #### Cons The guest search engine could be improved to be more specific #### Reasons for choosing Semper We chose the hospitality software as it was very similar to our manual system we had in place at the resort therefore was an easy transition for us. #### Vendor response Leanne, thank you for the great review! We're so happy you find value in the system. Feel free to send us an email with your suggestions on the guest search engine. We will be happy to look into it. Replied November 2021 --- ### Staff - Overall rating: 5/5 - Reviewer: Tshepo M. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The system is user friendly and one can easily work around it. #### Cons It can be bit complicated sometimes, when ever you move bookings around, it changes the rate or sometimes the rates just disappears. #### Vendor response Thank you for your review! We're pleased to hear that you find our system generally user-friendly. We understand the challenges with rates when moving bookings around and are actively working to improve this aspect. Your feedback is valuable, and if you have any further comments or suggestions, please feel free to share. We appreciate your support! Replied January 2024 --- ### Makakatana Review - Overall rating: 4/5 - Reviewer: Sarika R. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We use it daily. Quick functioning and easy to view #### Cons The search function does not display all reservations searched for in that name #### Vendor response Thank you for your review! We're glad to hear that you use our system daily and find it quick and easy to use. We appreciate your feedback about the search function and will look into improving it for a better experience. Replied January 2024 ## More reviews [Next reviews](https://www.softwareadvice.com/hotel-management/hospitality-software-profile/reviews/?page=2) --- Semper Reviews, Pros and Cons - 2026 Software Advice