--- title: "Igloo Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Igloo. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Igloo is a good fit for you!" source_url: "https://www.softwareadvice.com/crm/igloo-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Employee Recognition Software](https://www.softwareadvice.com/hr/employee-recognition-comparison/) / [Igloo](https://www.softwareadvice.com/help-desk/igloo-profile/) / Igloo Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/help-desk/igloo-profile/) Reviews [Alternatives](https://www.softwareadvice.com/help-desk/igloo-profile/alternatives/) # Igloo User Reviews ## Reviews summary - Overall rating: 4.5/5 - Total reviews: 40 ### Secondary ratings - Ease of use: 4.3/5 - Customer support: 4.2/5 - Value for money: 4.3/5 - Functionality: 4.3/5 ### Rating distribution - 5 stars: 24 reviews (60%) - 4 stars: 12 reviews (30%) - 3 stars: 3 reviews (8%) - 2 stars: 0 reviews (0%) - 1 star: 1 reviews (3%) ### Most mentioned pros - At the beginning I had some doubts regarding the functionality and integration of the service within the organization, with its application I gained experience using the Intranet for professional purposes that I believe are intelligent and complete, these aspects of the service were slow but positive for the company and the professional community. - Their customer service team is responsive, knowledegable, and helpful. ### Most mentioned cons - Team members did not want to use the platform because it is difficult to use, painful to navigate, has poor search capabilities and does not integrate with other solutions. - Like many Internet services and extensive add-ons, it has a large number of tools and resources that leave the user with no knowledge of the administration interface, which results in some problems at startup. ## Igloo customer reviews Showing reviews 1-25 of 40 (page 1). ### Igloo surprises with organized integration features - Overall rating: 4/5 - Reviewer: Gabriela L. - Verified reviewer: Yes - Industry: Financial Services - Company size: 10000+ employees - Product usage: Used monthly for less than 12 months - Reviewed: November 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. At the beginning I had some doubts regarding the functionality and integration of the service within the organization, with its application I gained experience using the Intranet for professional purposes that I believe are intelligent and complete, these aspects of the service were slow but positive for the company and the professional community. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Its most important feature is its ability to combine with other daily office apps, its ability to combine with Office 365 tools is exceptionally developed and can be accessed from Igloo seamlessly and in a way that makes the user able to manage all their work from a central platform that has the features and needs of the user and no more, you have quick access to important information, key people and work procedures. #### Cons Like many Internet services and extensive add-ons, it has a large number of tools and resources that leave the user with no knowledge of the administration interface, which results in some problems at startup. The first use of this service was at the time of the presentation. --- ### Igloo is an intranet you'll actually like. - Overall rating: 5/5 - Reviewer: Jacquie B. - Verified reviewer: Yes - Product usage: Used unspecified for unspecified - Reviewed: March 2015 - Review source details: This review was submitted organically. No incentive was offered Edu- Vision 2020 is a small not-for-profit organization whose goal is to provide a computer based educational solution "school in a box" to primary teachers and their students who live in remote communities around the world. Igloo is a cost effective, budget friendly, collaboration solution for us - we are 10 to 15 people geographically dispersed. #### Pros Igloo is “up and open” always, no matter the time or the time zone. Team members can collaborate and work on projects together, communicate in real time, and solve problems quickly and easily, even if they’re located on the other side of the world from one another and in different time zones. Streamline and organize - better work flow and less time spent of juggling multiple applications in different places. Multiple ways to communicate – Write it once and send it once, and distribute it to a select few or the many, easily, easy to follow visual email thread, Wikis, Forum. Broadcasts Saving time and productivity has increased, easy and fast to get started, tools we already know how to use, our knowledge repository is in one place, and searching and retrieving content is properly filed and organized. Real Time communication anytime to team members in Dubai or in Toronto Great Customer Service, very responsive company, easy to use product #### Cons Hoping they include "the ability to communicate and have face time" with our team within your own space in the near future. #### Vendor response Thank you very much for this wonderful review of our product. We are glad to hear you are enjoying your Igloo experience. As for the ability to communicate and FaceTime with your team, while we do not offer videochats, you can most definitely set up "microblogs" (or dedicated social newsfeed) per team space where members of the same team can interact with each other. These feeds also allow for rich media (pictures, embedded videos, links, etc.). Hope this helps. Feel free to contact us for more information or to get help setting it up. Replied March 2015 --- ### Igloo - An antiquated platform that no longer delivers - Overall rating: 1/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Investment Management - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2025 - Review source details: This review was submitted organically. No incentive was offered This simply isn't a modern solution and we should have realized this years earlier. There are much better solutions available and while the window dressing may look good, this is a dying platform that most will want to avoid. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros When we began using Igloo approximately 7 years ago, it provided us with an enhanced intranet over what was available to SharePoint #### Cons The platform did not progress at the same rate as other solutions. It is overpriced and under delivered. Team members did not want to use the platform because it is difficult to use, painful to navigate, has poor search capabilities and does not integrate with other solutions. --- ### Modern, Evolving Solution - Overall rating: 5/5 - Reviewer: Jacob S. - Verified reviewer: Yes - Industry: Religious Institutions - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Igloo offers a robust feature set. Their customer service team is responsive, knowledegable, and helpful. #### Cons The knowledge base does a good job of explaining the basics, but could be more thorough. I often have to search through customer forums to find the solution to a question or issue that I assumed would be covered by standard knowledge base information. --- ### Best platform for building a team portal! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Religious Institutions - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We are so thankful for Igloo helping us to create our staff portal! It's revolutionized how we conduct global interview events and how we resource multiple locations across the nation. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros The personal consulting from Igloo and customization were key to helping our organization scale our intranet/portal. The app is super simple to use, and integrates our global calendars, events planning tools, and other resources so perfectly for our fast-paced environment! #### Cons The people directory feature is not quite as nimble as I imagined it'd be for an organization of 700+ employees. We have a somewhat unique structure and it's been challenging to figure out how to look up teams, leaders and locations effectively. It would also be great to be able to add contact cards directly to my mobile device from the directory feature. --- ### Fantastic Intrant Platform - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Excellent from sales through to implementation and support. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Igloo comes ready out of the box for you to use it. It contains the basic tools for you to get an intranet up and running quickly. The product contains "solutions" that you can plug in for many common business functions like Employee Onboarding, Company News, Department Site, Project Sites. There is no technical complexity to getting the software up and running, its all about communication and change management within your organization. #### Cons There isn't much not to like about this product. It deploys quickly and easily. If anything I would say that they could build out the integrations a bit more. --- ### Evaluation of Igloo - Overall rating: 4/5 - Reviewer: Wayne K. - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2016 - Review source details: This review was submitted organically. No incentive was offered I routinely use Igloo to view company announcements that are broadcast across multiple sites within our Intranet, and I also use it to access and upload files that are used across multiple departments within our organization. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros It typically doesn't require many steps to perform the most common operations. It is also helpful that Igloo supports a variety of file types. #### Cons Some of this comes with working with the application I realize, but I wish you could find a way to make versioning more transparent. I recently received some helpful instruction from a fellow employee about uploading a more recent version of a document without having to delete the prior document and running the risk of messing up the path/location of the document (important because other departments link to that document from their own Igloo pages). After right-clicking, I realized how obvious the step was, but I wish there had been a way to show this on the page; I'll keep working with Igloo on this. --- ### Too basic and poor notifications - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: December 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Sharing documents across different team members was ok, but the calendar feature is very poor #### Ratings breakdown - Ease of use: 3/5 - Functionality: 3/5 #### Pros It's an ok product to use as a file repository, but it's too basic once you reach certain complex requirements #### Cons The notifications are very poor. Calendar requests get lost in ether and it's not very user friendly --- ### Service makes all the difference - Overall rating: 5/5 - Reviewer: Kristin H. - Verified reviewer: Yes - Industry: Government Administration - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2016 - Review source details: This review was submitted organically. No incentive was offered After exploring three intranet providers, we chose Igloo because the people who helped us through the process were helpful, professional and truly cared about our needs as an organization. They were the only software providers to take the time to ask about our specific needs (we're a small organization) and tailor the sales demo based on those needs. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We are in the implementation phase but so far it's extremely user-friendly and the features are easily adjusted based on size and scope of project. --- ### Cool software - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros This software is useful I suggest to you should use it. #### Cons New feature are cool,you must use this. We can use for increase of engament and collabration --- ### A beautiful looking intranet software, but hard to set up - Overall rating: 5/5 - Reviewer: Jeremy A. - Product usage: Used daily for free trial - Reviewed: July 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros Igloo has everything - blogs, feeds, instant messaging, groups...etc. It really is full featured and can be customized anyway that works for your organization. Igloo also looks fantastic. Even right out of the box, the software shines and has a very new look and feel. #### Cons Igloo is very hard to set up and you need to pay for a higher tier of service to really get hands-on help. Since it's so exceptionally customizable, it's hard to (1) determine the best way to set it up and (2) actually set it up. --- ### Trusting Trusty - Overall rating: 4/5 - Reviewer: Barbara C. - Industry: Information Technology and Services - Company size: 201-500 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2016 - Review source details: This review was submitted organically. No incentive was offered I have had limited time using the product. So far I find uploading of files to be easy. Some of my colleagues say that they have trouble finding things. But I am not sure if that is because of your product or due to the way items are organized on the site. Time will tell once we are fully integrated. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Too soon to tell. #### Cons Again not enough time to accurately answer. --- ### Review of Igloo - Overall rating: 5/5 - Reviewer: Desiree K. - Industry: Pharmaceuticals - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2016 - Review source details: This review was submitted organically. No incentive was offered I jumped into using Igloo right before the system went live and everything about the system was very easy to use and the support has been great. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 --- ### The most user friendly intranet you could ever ask for! - Overall rating: 5/5 - Reviewer: Olivia T. - Industry: Information Technology and Services - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2016 - Review source details: This review was submitted organically. No incentive was offered As someone who switched from SharePoint to Igloo, I was AMAZED by how user friendly it was. Not only for administrators, but for our employees using the intranet as well. Have a file you need to move? No problem. Need to edit the file but don't have time to re-download the latest version? Easy! Igloo makes collaboration on an intranet fun, easy and stress free...what more could you ask for? #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We have a large department that continually collaborates on certain files and folders in Igloo, so the fact that we can reserve or archive old material or versions is extremely helpful. I also really enjoy the fact that you can edit a document in word, powerpoint, or excel without the hassle of downloading a new version; you can simply open a document and save in one motion. #### Cons As easy as it is to use, sometimes it is too simple. Would like it to be more complex when designing pages, but it still looks great. --- ### A good platform for managing projects and handling team collaboration - Overall rating: 4/5 - Reviewer: Geoff S. - Verified reviewer: Yes - Industry: Mechanical or Industrial Engineering - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Igloo was a good service for us as a small company, and is great for any start-up looking to streamline their collaborative processes. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros Igloo is a simple, clean web based interface for project management and internal communication and collaboration. It offers a straight-forward approach to managing tasks and deliverables compared to other bloated services. #### Cons The last time I used Igloo, it could do with some additional project milestone and deliverable management features such as individual task assignment and progress updates. --- ### Where is it? - Overall rating: 3/5 - Reviewer: Tiffany M. - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2016 - Review source details: This review was submitted organically. No incentive was offered I am excited about the idea of this site and use it daily but I am sure that there are many features that I could be utilizing more than the few I use currently. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 3/5 - Functionality: 2/5 #### Pros The availability of information from all departments for our company. #### Cons There are no ntaifications when new posts are added for the different departments. I am also frustrated with the search feature and the non-existant date/time stamps. When researching past posts, I try to do keyward searches but nothing populates to suit my purpose. Also, when scrolling to "view more" I find it inconvenient notto see the actual date a post was made but rather "2 weeks ago" or "13 days ago". I am not liking the fact that I have to hunt through the different --- ### It really is an Intranet tool we like! - Overall rating: 4/5 - Reviewer: Jenine L. - Industry: Financial Services - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We've been using Igloo software for a little over a year now and it continues to amaze me how well it connects your company. All the different teams are able to collaborate and be kept in the loop about events taking place in all locations and departments across the company. The best part is that it is easy to manage and maintain by all members of the community. Love this tool. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Ability for all users in the community to maintain their own spaces. #### Cons Would like to see some future enhancements in the searching capability and other little areas of functionality. --- ### The Billtrust Igloo "Trusty" Experience - Overall rating: 4/5 - Reviewer: Jenine L. - Industry: Information Technology and Services - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2016 - Review source details: This review was submitted organically. No incentive was offered Our executive team had doubts that we could roll out a much needed knowledge management tool that came packaged within an Intranet system effectively. They were all pleasantly surprised at how smooth it went and how quickly we were able to meet our go-live targets. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Very easy to manage and maintain. The ease of use helps to win buy in from your users. 95% of our company is up and running with uploads, postings, blogs etc. #### Cons There are certain limitations to the software that makes it necessary for a more time consuming work -around. Igloo is working hard utilizing their Client Success resources to implement enhancements to address these limitations. --- ### About software - Overall rating: 4/5 - Reviewer: Rahul M. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros I use this software and i recommend to all . #### Cons It's easy to use and very reliable software --- ### Cool Functionality and Collaboration tool - Overall rating: 4/5 - Reviewer: Nancy S. - Industry: Information Technology and Services - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2016 - Review source details: This review was submitted organically. No incentive was offered I'm in Igloo everyday and it has made my job in Compliance easier to track policy read and signoff and task follow through. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Ease of file upload. I like the broadcast functionality. Task workflow is good too at the document level. #### Cons I wish the viewing document box was bigger. I usually do download or edit document just to view the document in a larger size. I know you can hover over the date a document was uploaded for details of date and time. I have many documents saved and frequently I like to search by the most recent date and time to find the document quicker rather than the alphabetic view. --- ### Great team portal, a favourite! - Overall rating: 5/5 - Reviewer: Jelle D. - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: June 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Functionality: 5/5 #### Pros One of my favourite things about Igloo is the support it gives on mobile devices. This has been an issue with other communication software, but not with Igloo. #### Cons The UI could use more functionalities, besides that it has been perfect. --- ### Great alternative to Sharepoint - Overall rating: 5/5 - Reviewer: Joe P. - Product usage: Used daily for more than 2 years - Reviewed: February 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use and manage. Excellent customer support and service. Great value for the money. Always improving their product. #### Cons There is very little to dislike about this software. It does everything our organization needs it to do with very little customization. --- ### A software that is very easy to use - Overall rating: 4/5 - Reviewer: Leo M. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 10000+ employees - Product usage: Used daily for less than 12 months - Reviewed: May 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Good experience. I would use this for years. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This is a great help on our duties. The feature that you can edit a document on MS office is a really great perk. This is a very easy to use software that we employees are able to utilize. #### Cons Looking up for some of the employees is difficult because we are somewhat thousands employed on our company. Still a good product on my opinion. --- ### A solid intranet service for companies - Overall rating: 5/5 - Reviewer: Nick D. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros - Very easy to configure and deploy for your company - Users can maintain their own personal sites/information - Simple interface to add and modify information #### Cons - Not a fault of the software, but we had trouble with user buy-in that resulted in a slow ramp up process - User resistance was due in part to no comprehensive tutorial on how to navigate and use Igloo. --- ### Great platform for team building - Overall rating: 4/5 - Reviewer: Chirag A. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros A great tool for client collaboration and file sharing. #### Cons Complex usage for new users and bit slow customer support. ## More reviews [Next reviews](https://www.softwareadvice.com/help-desk/igloo-profile/reviews/?page=2) --- Igloo Reviews, Pros and Cons - 2026 Software Advice