All Jungo Reviews

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Brian

11 - 50 employees

Used unspecified

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

Reviewed November 2023

Jungo Has Many Options

Anonymous

1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed July 2020

Awesome CRM

Excellent!

PROS

Jungo has been the best CRM that I've used in the mortgage business.

CONS

I feel Jungo has everything a Loan Officer needs to keep on top of Leads, Partners, and Clients

Vendor Response

We appreciate you taking the time to share your experience with Jungo. Thank you for your kind feedback, we are happy to hear that you are enjoying Jungo! We're looking forward to the opportunity to continue to work together.

Replied July 2020

Trevor

Financial Services, 1 employee

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed June 2020

Jungo Review

This product is clearly a long term solution to managing mortgage clients.

PROS

it's designed for mortgage professionals. Email Templates, object labels, workflows, all designed with an MLO in mind. Also it's pretty easy to design your own email templates and workflows based on the pre-existing ones.

CONS

I have a texting app that does not integrate with JungoLeads but works perfectly fine with Salesforce leads. Furthermore, salesforce leads object works perfectly fine so, I'm not sure what advantage there is to Jungo Leads anyways..

Reason for choosing Jungo

It's the only one I came across that was designed specifically for MLOs plus it's Salesforce which is super powerful.

Vendor Response

We appreciate you taking the time to share your experience with Jungo. Thank you for your detailed review! If you would like to share any other feedback, please email us at feedback@ijungo.com.

Replied July 2020

Liz

Financial Services, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

2

CUSTOMER SUPPORT

2

FUNCTIONALITY

3

Reviewed June 2020

Great potential, terrible execution

Frustrating! I have worked with many CRMs in the past, including Salesforce (classic & lightning) and I feel like Jungo frequently obfuscates its own best features. The support staff is friendly but their ability to actually help varies widely depending on who answers the ticket, and they are difficult to get a hold of in the first place. My team is committed to making Jungo work but I often dread having to do even the simplest tasks, knowing what a pain it will be.

PROS

Jungo was onboarded before I joined the team, but everyone says starting up with it was a breeze. I love how much information can be added to a client's profile, and how dedicated the Jungo team is to building out lots of APIs to streamline workflows across multiple programs. I have never had an issue with with the database going offline when I'm trying to work.

CONS

None of the automation functions have ever worked for me: workflows, Reffinity, even Twillio are all dead-ends. I have been speaking to support on and off for months and have seen no resolution. The workflows are incredibly cryptic in their buildouts, and all of the time that could be saved by their functions is wasted in trying to make them work. Reporting is busted and absolutely unusable, and requesting data downloads for offline storage is so much more trouble than it should be. On top of all of that, the client fields are arranged in a way that likely makes sense in a code array but is not intuitive at all to human users, and annoying quirks (like the task confirmation pop-up that obscures the search bar) feel out of sync with actual use cases. Jungo frequently feels like a ship that is sinking under the weight of its information cargo, where I want it to feel like a steam engine that runs faster and smoother every time I feed more fuel-- which is to say, data-- to the fire that keeps it running.

Vendor Response

We appreciate you taking the time to share your experience with Jungo. Thank you for your honest feedback. We are sorry to hear that some of your experience with Jungo has been frustratingplease reach out to our team at help.ijungo.com if we can assist you in any way. If you would like to share any other feedback, please email us at feedback@ijungo.com.

Replied July 2020

Adam

Financial Services, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed July 2020

Very powerful, useful, and highly customizable, but complex setup and learning curve

We're staying much better organized, have far fewer dropped balls, and our referral partners get weekly reports on all deals and leads (which forces us to stay organized and updated). It also helps organize marketing.

PROS

I like my daily custom reports and weekly Reffinity referral partner reports (which absolutely generate more referrals). Encompass integration is great too. Once set up all functionality is outstanding.

CONS

The learning curve and getting everything setup is extremely complex. I feel like I'm halfway to being a real web developer now. Instructions for integrations and such are many steps and complex, but support team is helpful.

Reasons for switching to Jungo

Mortgage-specific CRM, better integrations (Bombbomb, SMS texting etc), and Reffinity reports

Vendor Response

Thank you for your kind and honest review. We are so happy to hear that you enjoy our integrations and Reffinity reports! If you would like to share any other feedback, please email us at feedback@ijungo.com.

Replied July 2020

Scott

Financial Services, 5,001-10,000 employees

Used weekly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed July 2020

CRM

minimal

PROS

Capturing client information. ease of accessing clients sorting

CONS

Difficulty to generate auto emails. needs bigger marketing material

Reason for choosing Jungo

it felt more mortgage specific

Reasons for switching to Jungo

my former company ran the crm, and I needed control of my own database

Vendor Response

We appreciate you taking the time to share your experience with Jungo. Thank you for your honest feedback. We look forward to the chance to continue to support your implementation of Jungoplease reach out to our team at help.ijungo.com if we can assist you in any way!

Replied July 2020

Cory

Financial Services, 501-1,000 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed June 2020

Jungo makes my job so much easier!

Jungo has helped me maintain business relationships and regular contact with my clients. It saves me the cost of having a personal assistant.

PROS

I love the customization options with the software, as well as the automation of loan milestone and loan anniversary tasks.

CONS

The software can do about ANYTHING, but I have trouble figuring out the Workflows without being afraid of messing something up. User issue!

Reasons for switching to Jungo

Needed better features, customization and customer support.

Vendor Response

We appreciate you taking the time to share your experience with Jungo. We are so glad that Jungo makes your life easier, thank you for your kind and honest review!

Replied July 2020

John

Financial Services, 1 employee

Used weekly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed June 2020

Jungo Review

Overall experience has been good. It helps automate a lot of the communication with clients/agents/partners/etc that I used to have to manual send each time

PROS

This software is very robust. I can pretty much do it all. I like that it has functionality that will allow me to grow my business and integrate it with other services that are compatible with my business.

CONS

I came from no CRM before using Jungo so it was A LOT to take in. The program can do so much that it was a bit overwhelming at first. The online training helps a bit to get started but it's best to focus on just one aspect at a time to not be overwhelmed

Reason for choosing Jungo

Sales team was helpful and I saw how much it could do for my business if I could be willing to put in the time to learn all of its aspects.

Vendor Response

We appreciate you taking the time to share your experience with Jungo. Thank you for your detailed review, we're so glad to hear that Jungo is saving you valuable time!

Replied July 2020

jeremy

Financial Services, 1 employee

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed July 2021

Jungo CRM & Leonard Mortgage

Jungo is a wonderful CRM to have as it provides automation, lead tracking, lead follow up, lead management, but it can be demanding of your time if you don't have a corporate team that understands the complexity and the time needed to get this up and running. Once it is up and running, not many can beat it!

PROS

I used Jungo for roughly 8-9 months. The only reason I changed CRMs was the brokerage i ended up moving to, required us to use a specific CRM that they had set up. The monthly cost is relatively low, the customer support is great, and they always have something being upgraded. I absolutely loved using this as a mortgage broker.

CONS

It was nothing about the software, it was about how Salesforce, even after i paid them all the way through my contract date, ended up suing me for 3 months worth of costs. They forgot to shut it off when i sent in the email to shut it off and then blamed it on me after i brought it to their attention. They have since stopped their efforts of collection, but that was after i got over 30 emails from a crazy attorney out in Arizona. MAKE SURE YOU GET A CONFIRMATION EMAIL WHEN YOU CANCEL YOUR ACCOUNT.

Vendor Response

Hi Jeremy! We're so happy to hear that you loved using Jungo and that our Support Team was able to assist you. Thank you for taking the time to share your experience. If you would like to share any other feedback, please email us at feedback@ijungo.com.

Replied July 2021

Anonymous

2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

1

FUNCTIONALITY

2

Reviewed October 2020

Jungo is good but can be much better

When we initially started with Ijungo, it was a life saver coming from just salesforce. It made everything much simpler and we were staying in from of our prospects and clients. However in time, its luster faded and it just became a tool with a lot of promises but very few that work. If you want a good CRM and drip marketing agent, Jungo is your product. If you're trying to step up past that, its not as effective.

PROS

I like Jungo because it's customized to the mortgage industry. It allows users to utilize the enormous power of Salesforce but not get bogged down by all the utilities. I really enjoy the closing email of the week because it gives you weekly content for your clients and prospects.

CONS

The customer service department is snail crawl slow. They are very slow to respond to issues and they still have to check in with Salesforce, which makes it even slower. Many of the tools that they advertise don't work, at least for us, I.e."the Property Listing", "Ijungo Concierge" etc.

Reason for choosing Jungo

At the time, it was a better product.

Vendor Response

We appreciate you taking the time to share your experience with Jungo! Thank you for your honest feedback. We are very glad to hear that you enjoyed Jungo's customizations and marketing tools. However, we are sorry to hear that Jungo did not align with your long-term needs. If there is ever anything we can do to support your implementation of Jungo, please do not hesitate to reach out to our team at help.ijungo.com. If you would like to share any further feedback about your experience, please email us at feedback@ijungo.com.

Replied October 2020

Rochel

Banking, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

2

VALUE FOR MONEY

4

CUSTOMER SUPPORT

1

FUNCTIONALITY

4

Reviewed May 2023

Jungo reveiw

all automations and customizations have had a huge turn over to our business

PROS

that it is very customizable, intergrades with everything I can possibly need.

CONS

the support is very weak. follow up on cases is not very consistent or efficient. support staff are generally new and not very knowledgeable.

Reasons for switching to Jungo

because we were doing multiple data entry to different platform for different services. Jungo is an all in one that intergrades with everything else I need.

Kent

Financial Services, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed July 2020

Product is good, the service is great.

As mentioned above, what keeps me with Jungo is their superior support and the fact it is built on Salesforce. I don't spend much time worrying that a competitor will buy the company and all of us will be in a tight position like what happened when Compass bought Contactually. My business has never been more organized and efficient.

PROS

Jungo's customizability allows you to create leverage and efficiencies in whatever workflow you've designed. Another plus is how easily it integrates with other software. And the mobile version is robust and well laid out. But Jungo's greatest strength is how knowledgeable and helpful their support team is. It starts at the top and includes everyone you interact with.

CONS

The flip-side to customizable is complexity. I'm comfortable with CRMs - the logic behind what they try to do, however, I have friends who aren't and Jungo wasn't a good fit for them. The Closing Email of the Week is a perfect example of not being easy to use or execute. I wish Jungo offered more around marketing automation, without needing a full-time IT person and/or coding knowledge.

Reason for choosing Jungo

Confidence in Sales Force being around for the long-term and keeping data secure.

Reasons for switching to Jungo

Other product was not customizable.

Vendor Response

We appreciate you taking the time to share your experience with Jungo. Thank you for your kind and detailed review! We are so glad to hear that you feel supported by Jungo. Our team looks forward to the opportunity to continue to work with you!

Replied July 2020

Peggy

Financial Services, 501-1,000 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed June 2020

Can't live without it

keeps track of my client loans, calendar, opportunities to randomly call, history of events and messages. Bottomline it handles what I need and my company is finally going to use it. The support staff are very patient and great to work with.

PROS

It does what I need. keeps my calendar, sends out mass email, great support when needed, keeps all of the information on my database, customized to my industry.

CONS

Although sales force is the back engine, I hate it when they get involved because I am not a tech person. they don't break down features to bread crumbs with step by step directions. I don't care for the automated response because it never is what I am looking for. it is hard to keep it attached to my outlook as a "add-on." Lighting Experience is a bit over the top to use and the fact that you have to do some of the items in classic and then back to Lighting makes me scratch my head as to "why?"

Reasons for switching to Jungo

I have been using Jungo since it was MPC and years ago. ACT did not provide me with the platform I wanted as a mortgage user.

Vendor Response

We appreciate you taking the time to share your experience with Jungo. Thank you for your positive feedback! We are so glad to hear that Jungo has been helpful in managing your business. If you would like to share any other feedback, please email us at feedback@ijungo.com

Replied July 2020

Ted

Financial Services, 5,001-10,000 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed July 2020

Jungo a Real Crowd-Pleaser for Mortgage Milestone Updating

PROS

It took some time to create, but we have implemented email updating to clients when certain milestones are met in the mortgage process. Jungo integrates with our Loan Origination System (Encompass), and when the status changes, clients are immediately and automatically emailed an update. It's real crowd pleaser.

CONS

Jungo is complex and fairly difficult to learn to use, and the integration with existing business systems is complicated. The power is because of the complexity, fo course. Once learned and integration complete, though, it's great.

Vendor Response

We appreciate you taking the time to share your experience with Jungo. We are happy to hear that Jungo is helping you stay connected with your clients and partners! Thank you for your kind feedback. If you would like to share any other feedback, please email us at feedback@ijungo.com.

Replied July 2020

Tammy

Financial Services, 1 employee

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2022

Jungo Review - 5 star

I've had an overall very positive experience with Jungo. I was introduced working at a different brokerage and implemented it into my business when I started originating. Unfortunately, I thought the grass mighty be greener at another CRM that my processor uses. I was wrong. That CRM was so difficult to use I ended up coming back to Jungo recently and am looking to maximize all of the features I possibly can. It's a powerful tool!!!!

PROS

The ability to track leads and my own productivity.

CONS

I don't love the pre-written campaigns. I don't think they are very powerful but I'll be going in and editing and put my own spin on them. I'm looking into figuring out how to implement an entire automated CRM follow up that includes time delayed email, text, and voice drops.

Vendor Response

Thank you for taking the time to leave a review, Tammy! We love to hear that you like the ability to track leads, and we look forward to continue working with you.

Replied September 2022

Craig

Real Estate, 5,001-10,000 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

1

VALUE FOR MONEY

4

CUSTOMER SUPPORT

2

FUNCTIONALITY

3

Reviewed June 2020

Update email campaigns, etc

There are no new marketing materials available. The only email campaigns have been in Jungo for years - nothing new. isnt this something that we can have updated?

PROS

It's part of a major platform - Salesforce.

CONS

There is nothing harder to implement than Salesforce / Jungo. Is there a possibility of having more video tutorials made available? With all that Salesforce can do, why dont we know more about these other features? Other platforms offer Video within their software, why doesnt Jungo?

Vendor Response

We appreciate you taking the time to share your experience with Jungo. Thank you for your honest review and suggestions! Please feel free to reach out to our team at help.ijungo.com at any time so that we can help address any concerns you may have.

Replied July 2020

Lisa

Financial Services, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

2

VALUE FOR MONEY

3

CUSTOMER SUPPORT

2

FUNCTIONALITY

2

Reviewed September 2022

Jungo Needs to be more User Friendly

Customer Support staff is pleasant, but responses to cases take too long to resolve issues. Sometimes I have received an "instructional link" and they closed the case. Getting answers is frustrating. Getting info into Jungo is easy. Trying to run reports is hit and miss with intended results. All other features take too much time to learn and perfect.

PROS

Easy to enter new clients. Customizable features.

CONS

The learning curve is too high for some features. Difficult to learn some features like mass email sending and tracking and workflows and flows.

Vendor Response

Thank you for taking the time to leave a review, Lisa. We love to hear that you like Jungo's customizable features. We know their can be a bit of a learning curve, but if you ever need help, please open up a case at help.ijungo.com. We also have a training center that goes over everything Jungo, and weekly webinars.

Replied September 2022

Dario

Financial Services, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT