--- title: "Jungo Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Jungo. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Jungo is a good fit for you!" source_url: "https://www.softwareadvice.com/crm/jungo-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [CRM Software](https://www.softwareadvice.com/crm/) / [Jungo](https://www.softwareadvice.com/mortgage/jungo-profile/) / Jungo Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/mortgage/jungo-profile/) Reviews [Alternatives](https://www.softwareadvice.com/mortgage/jungo-profile/alternatives/) # Jungo User Reviews ## Reviews summary - Overall rating: 4.1/5 - Total reviews: 123 ### Secondary ratings - Ease of use: 3.4/5 - Customer support: 3.7/5 - Value for money: 3.9/5 - Functionality: 4.0/5 ### Rating distribution - 5 stars: 68 reviews (55%) - 4 stars: 30 reviews (24%) - 3 stars: 11 reviews (9%) - 2 stars: 3 reviews (2%) - 1 star: 11 reviews (9%) ### Most mentioned pros - They show you all these amazing resources however it’s all your job to set up and pay for: - We can manage leads, database, and active transactions all from one place! - The software is rather intuitive to use and allows for the capture of a lot of data from many sources. ### Most mentioned cons - They have no customer service and cannot figure out what is going on. - I sent them Xcel spreadsheets to use, so I do not understand why it was incorrect. - We also tried to connect with their customer service to resolve these ongoing issues and nothing was ever resolved, just band-aided by myself first and then weeks or months later by a Jungo Rep once they finally responded to help emails. ## Jungo customer reviews Showing reviews 1-25 of 123 (page 1). ### Great mortgage software - Overall rating: 5/5 - Reviewer: Ryan C. - Verified reviewer: Yes - Industry: Financial Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Although support is lacking, it is my go to software and am trying to eliminate the softwares I use so I only need this one. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 2/5 - Functionality: 5/5 #### Pros It is the Salesforce platform so very customizable #### Cons Customer support is lacking. Some of the fields are managed and you have to pay for the changes. #### Reasons for choosing Jungo It blows them all away. Integration to other softwares. #### Vendor response We appreciate you taking the time to share your experience with Jungo. Thank you for your honest review, we are happy that Jungo is your go-to software! If you ever need any assistance, our Support Team would love to help. Feel free to reach out to us at help.ijungo.com at any time. Replied July 2020 --- ### Very powerful, useful, and highly customizable, but complex setup and learning curve - Overall rating: 5/5 - Reviewer: Adam K. - Verified reviewer: Yes - Industry: Financial Services - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We're staying much better organized, have far fewer dropped balls, and our referral partners get weekly reports on all deals and leads (which forces us to stay organized and updated). It also helps organize marketing. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I like my daily custom reports and weekly Reffinity referral partner reports (which absolutely generate more referrals). Encompass integration is great too. Once set up all functionality is outstanding. #### Cons The learning curve and getting everything setup is extremely complex. I feel like I'm halfway to being a real web developer now. Instructions for integrations and such are many steps and complex, but support team is helpful. #### Reasons for switching to Jungo Mortgage-specific CRM, better integrations (Bombbomb, SMS texting etc), and Reffinity reports #### Vendor response Thank you for your kind and honest review. We are so happy to hear that you enjoy our integrations and Reffinity reports! If you would like to share any other feedback, please email us at feedback@ijungo.com. Replied July 2020 --- ### Do not listen to the salesperson - Overall rating: 1/5 - Reviewer: adam k. - Verified reviewer: Yes - Industry: Banking - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2024 - Review source details: This review was submitted organically. No incentive was offered I have had a terrible experience with Jungo. Jungo uses the salesforce platform. When you have a question or issue, you need to reach out to salesforce. I have had multiple experiences where salesforce lets me know that since I purchased the system through Jungo that I need to reach out to them, and then Jungo lets me know I need to reach out to salesforce. It is awful. I have issues where birthday emails don't go out automatically. This cannot be fixed without me having an IT department. I explained when getting the product, it was for just me. I do not have an IT department. This is one of many similar issues that I have run into. They uploaded my database with information on clients not included as well as a lot of incorrect information. I sent them Xcel spreadsheets to use, so I do not understand why it was incorrect. Now I am too nervous to have them take another look because I have spent a month going through one at a time making the corrections I found. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros I liked most what the salesperson shared with me the system would be able to do and what they told me the ease of use would be. Unfortunately, this has not been accurate #### Cons I do not like that the system is not easy to use unless you have a dedicated employee to run the system. It also doesn't do a good bit of the features I had asked that it be able to do. #### Reasons for choosing Jungo The salesperson I talked to let me know it did everything I wanted, and it was simple to use #### Vendor response Hi Adam, We're so sorry Jungo didn't work out for you. Our amazing team works hard to ensure every client has a positive and successful experience with Jungo. We’re sorry to hear that hasn’t been the case. While reviewing your support cases, it seems that you didn't provide birthdates for your contacts, therefore your contacts couldn't get birthday emails. It can simply be fixed by adding birthdates. If the data is not to your liking, it can be re-imported at any time. Our team is happy to assist. We are available to help you and make Jungo a success for you. We look forward to helping you! Replied April 2024 --- ### Jungo makes my job so much easier! - Overall rating: 4/5 - Reviewer: Cory B. - Verified reviewer: Yes - Industry: Financial Services - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Jungo has helped me maintain business relationships and regular contact with my clients. It saves me the cost of having a personal assistant. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I love the customization options with the software, as well as the automation of loan milestone and loan anniversary tasks. #### Cons The software can do about ANYTHING, but I have trouble figuring out the Workflows without being afraid of messing something up. User issue! #### Reasons for switching to Jungo Needed better features, customization and customer support. #### Vendor response We appreciate you taking the time to share your experience with Jungo. We are so glad that Jungo makes your life easier, thank you for your kind and honest review! Replied July 2020 --- ### Jungo Review - Overall rating: 5/5 - Reviewer: John V. - Verified reviewer: Yes - Industry: Financial Services - Company size: Self-Employed - Product usage: Used weekly for less than 2 years - Reviewed: June 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall experience has been good. It helps automate a lot of the communication with clients/agents/partners/etc that I used to have to manual send each time #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros This software is very robust. I can pretty much do it all. I like that it has functionality that will allow me to grow my business and integrate it with other services that are compatible with my business. #### Cons I came from no CRM before using Jungo so it was A LOT to take in. The program can do so much that it was a bit overwhelming at first. The online training helps a bit to get started but it's best to focus on just one aspect at a time to not be overwhelmed #### Reasons for choosing Jungo Sales team was helpful and I saw how much it could do for my business if I could be willing to put in the time to learn all of its aspects. #### Vendor response We appreciate you taking the time to share your experience with Jungo. Thank you for your detailed review, we're so glad to hear that Jungo is saving you valuable time! Replied July 2020 --- ### Jungo Review - Overall rating: 5/5 - Reviewer: Robert J. - Verified reviewer: Yes - Industry: Financial Services - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: June 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I've tried many different CRM's in the past and Jungo by far is worth the money. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Jungo did an awesome job of creating mortgage campaigns and layout in Salesforce. #### Cons integration with other apps is a pain as you have to call other companies to work with you on setting up within Salesforce. #### Reasons for switching to Jungo I didn't have to create new layout or mortgage related campaigns. #### Vendor response Thank you for your kind words! We're so glad to hear that Jungo has been helpful in implementing your marketing campaigns! If you would like to share any other feedback, please email us at feedback@ijungo.com. Replied July 2020 --- ### Great Customer Service - Overall rating: 5/5 - Reviewer: Jenn U. - Verified reviewer: Yes - Industry: Financial Services - Company size: 501-1000 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Amazing! Everyone has been so helpful. Knowing my business is organized takes a huge weight off of my shoulders and knowing that this system grows with me is great. I know that as my team grows this will be an investment in their business along with mine. Thanks Jungo! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I'm still learning but there are so many options to help organize my day. The more you use it the more helpful it becomes. #### Cons It was a lot to take in but my questions were answered quickly and again, the more you use it the more familiar you get. #### Reasons for choosing Jungo Jungo works with Mortgage Coach. #### Reasons for switching to Jungo Jungo has much more flexibility, handle everything leadmailbox does and much more. #### Vendor response Thank you so much for your kind words, Jenn! We're so glad to hear that you've been enjoying Jungo, and that its features have been helpful to your business. Our Team looks forward to the opportunity to continue to work with you! Replied July 2020 --- ### Jungo is good but can be much better - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Financial Services - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2020 - Review source details: This review was submitted organically. No incentive was offered When we initially started with Ijungo, it was a life saver coming from just salesforce. It made everything much simpler and we were staying in from of our prospects and clients. However in time, its luster faded and it just became a tool with a lot of promises but very few that work. If you want a good CRM and drip marketing agent, Jungo is your product. If you're trying to step up past that, its not as effective. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros I like Jungo because it's customized to the mortgage industry. It allows users to utilize the enormous power of Salesforce but not get bogged down by all the utilities. I really enjoy the closing email of the week because it gives you weekly content for your clients and prospects. #### Cons The customer service department is snail crawl slow. They are very slow to respond to issues and they still have to check in with Salesforce, which makes it even slower. Many of the tools that they advertise don't work, at least for us, I.e."the Property Listing", "Ijungo Concierge" etc. #### Reasons for choosing Jungo At the time, it was a better product. #### Vendor response We appreciate you taking the time to share your experience with Jungo! Thank you for your honest feedback. We are very glad to hear that you enjoyed Jungo's customizations and marketing tools. However, we are sorry to hear that Jungo did not align with your long-term needs. If there is ever anything we can do to support your implementation of Jungo, please do not hesitate to reach out to our team at help.ijungo.com. If you would like to share any further feedback about your experience, please email us at feedback@ijungo.com. Replied October 2020 --- ### Awesome CRM - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Financial Services - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Excellent! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Jungo has been the best CRM that I've used in the mortgage business. #### Cons I feel Jungo has everything a Loan Officer needs to keep on top of Leads, Partners, and Clients #### Vendor response We appreciate you taking the time to share your experience with Jungo. Thank you for your kind feedback, we are happy to hear that you are enjoying Jungo! We're looking forward to the opportunity to continue to work together. Replied July 2020 --- ### Jungo Review - Overall rating: 5/5 - Reviewer: Alberto R Z. - Verified reviewer: Yes - Industry: Real Estate - Company size: 501-1000 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Great experience so far. Customer service is fast in responding. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Great CRM to store my database and the important information regarding my clients loan details. #### Cons There are alot of features that I am still trying to learn. It takes some time to learn it all. #### Vendor response Thank you for your honest and kind feedback! We are so happy to hear that you enjoy Jungo. If you would like to share any other feedback, please email us at feedback@ijungo.com Replied July 2020 --- ### Needed a CRM - Overall rating: 5/5 - Reviewer: Nick S. - Verified reviewer: Yes - Industry: Financial Services - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. making sure my customers are kept in touch with is very important and so far i like it. the deal management is nice too. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Is that its stays with me regardless of the other systems i use or brokerages join #### Cons As i work my way through to details, i would know more. for now, the only limit is me. #### Reasons for switching to Jungo funtionality and it was taking too long too roll out #### Vendor response Thank you for taking the time to leave a review, Nick! We love to hear that Jungo helps you stay in touch with your clients. Replied September 2022 --- ### So so - Overall rating: 3/5 - Reviewer: Jim S. - Verified reviewer: Yes - Industry: Financial Services - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. So so, slow tech support but a decent product overall. Best for small to lower-midsized companies. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros The amount of data on a contact was very detailed. #### Cons Duplicates were created all the time and that made it difficult to track activities. #### Reasons for switching to Jungo Easier marketing setup. #### Vendor response Thank you for taking the time to leave a review, Jim. Our data team can only re-format the data to make it Salesforce compliant. To protect the integrity of the data, our specialists will not go through the data to attempt to remove duplicates. Here is a helpful article with a video and step-by-step instructions https://jungo.force.com/s/article/contact-clean-up If you still need help, please open a case at help.ijungo.com Replied September 2022 --- ### Nick Felix - Jungo Review 6-30-2020 - Overall rating: 4/5 - Reviewer: Nick F. - Verified reviewer: Yes - Industry: Financial Services - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall its been a huge benefit & were blessed to have it, see where it takes us! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I love the organization & editability of the fields for customization & integrations! I love how it evolves or is capable of evolving toward ours and so manys different business needs! #### Cons I think the interface/dashboard & back end coding acceptions could be more flexible. I wish the how to videos would have a knowledge expert point of contact. I wish for the campaigns we could download or view all flyers/ads that go out so we can show management what is going out there on our behalf & a would love a way for our branding to synced with jungo campaigns auto sycnc and swap our images, logo, branding to personalize campaigns with ease. Not everyone is an HTML guru! Thanks for asking! #### Reasons for choosing Jungo Loved salesforce & jungo is mortgage facing! #### Reasons for switching to Jungo not as savvy as jungo, which is geared with mortgage peoples in mind. #### Vendor response Thank you for your kind review, we are so glad that Jungo has been beneficial to you. If you would like to share any other feedback, please email us at feedback@ijungo.com. Replied July 2020 --- ### The best CRM in the Mortgage Industry - Overall rating: 5/5 - Reviewer: Michael O. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Jungo has changed my business. It has allowed us to provide in-process communication to all parties involved which is second to none. It has grown with our business. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros My favorite thing about Jungo is the ability to customize the platform. Our industry is in a state of constant change, and your CRM needs to be able to change with it. The close second is all the integrations you can add to SalesForce. This CRM has been able to grow with me from a single LO, to a team, to owner of my own mortgage brokerage. #### Cons The user interface is difficult for some. The CRM has a long learning curve as well. #### Reasons for choosing Jungo Since it is on a SalesForce platform. #### Vendor response We appreciate you taking the time to share your experience with Jungo. Thank you for your kind feedback, we are happy to hear that Jungo has helped you build your business! We look forward to the opportunity to continue to work with you. Replied July 2020 --- ### Jungo for Mortgage Lending - Overall rating: 4/5 - Reviewer: Jessica P. - Verified reviewer: Yes - Industry: Real Estate - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Over all, I don't have many complaints except for the report building section. This is a majority of what I use so that it why it is my biggest problem. It can be very frustrating. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I like that it is extremely customizable. #### Cons Report building is extremely difficult and can be limited if you don't know the system through and through. This is my biggest issue, my job relies on viewing data based off of reports we pull. It can be difficult to create super customization reports. (For example: eliminating different groups, while excluding loans with specific triggers). In other Crm's I've used in the past, this has been very simple,. But for some reason in jungo it seems like report building can be limiting. #### Reasons for choosing Jungo Because many of our counterparts in the mortgage industry use it and recommended it. #### Reasons for switching to Jungo It was very basic & limiting. #### Vendor response We appreciate you taking the time to share your experience with Jungo. Thank you for your kind feedback. Please reach out to our team at help.ijungo.com if we can assist you in any way moving forward! Replied July 2020 --- ### best mortgage CRM option - Overall rating: 4/5 - Reviewer: Jill J. - Verified reviewer: Yes - Industry: Real Estate - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Jungo is the best option available for mortgage CRM options, does what I want it to now that I have it figured out. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros the software manages my database with little effort and allows me to customize and control my marketing #### Cons it is a powerful software that does more than I will ever use. there are rarely options for getting quick questions answered when their massive video library doesn't have what you are looking for. Requires a ticket submission and at least 24-48 hours #### Reasons for switching to Jungo lack of technical support #### Vendor response Thank you for taking the time to leave a review, Jill. We love to hear that you enjoy using Jungo. We're also working on improving our training center. If you have any additional feedback you would like to share, please email feedback@ijungo.com. Replied September 2022 --- ### Comprehensive CRM - Overall rating: 4/5 - Reviewer: Stephanie S. - Verified reviewer: Yes - Industry: Financial Services - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: July 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The CRM is awesome and for the most part, the support is helpful in getting it to do what I need. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The system has incredible capabilities and is completely customizable, more so than any other CRM I have considered. #### Cons Jungo is so customizable that it can be confusing and overwhelming. The support is always helpful and knowledgable. The delay of needing to schedule a call for help and then the limited time allowed for support calls (15 min.) can be frustrating if you need more assistance. #### Reasons for choosing Jungo Greater utility and customization. #### Reasons for switching to Jungo Jungo allowed for more utility and customization #### Vendor response We appreciate you taking the time to share your experience with Jungo. We are happy to hear that you use Jungo's customizations! Thank you for your kind and honest review. If you would like to share any other feedback, please email us at feedback@ijungo.com. that Replied July 2020 --- ### Daily User - Overall rating: 5/5 - Reviewer: Jodi H. - Verified reviewer: Yes - Industry: Financial Services - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: June 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Having the majority of of everything that I do all in one place and easily viewable. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like the templates and being able to track every aspect of the file that I want along with being able to prioritize follow ups and send automated emails out with the click of a button. #### Cons The most troublesome part of this software was uploading my database. If you don't get all of the fields entered in correctly. I did rely on tech support to help me with this process. I don't like the fact that you have to purchase each component separately, if you want to track email conversations it is an additional cost etc. Many other CRMs have all of these components already factored into their one monthly fee. #### Reasons for choosing Jungo My team uses this software and it was required for client transfers between us. #### Vendor response We appreciate you taking the time to share your experience with Jungo. Thank you for your honest review, we are glad to hear that Jungo helps you and your business! If you would like to share any other feedback, please email us at feedback@ijungo.com. Replied July 2020 --- ### Jungo - Less than 12 months in use/Review - Overall rating: 5/5 - Reviewer: David S. - Verified reviewer: Yes - Industry: Financial Services - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Positive #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Its a customized version of SalesForce, with hands on customer support #### Cons Nothing is perfect & there is a learning curve #### Reasons for switching to Jungo Industry customization & customer support #### Vendor response Thank you for taking the time to leave a review, David. We love to hear that you have had a positive experience with our support team. Replied September 2022 --- ### Great Software, but customer support is severely lacking - Overall rating: 5/5 - Reviewer: Julie M. - Verified reviewer: Yes - Industry: Financial Services - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: September 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros The ease of use and automation. It was easy to get up and running with minimal training. #### Cons Not all features are available in Canada, yet we don't get a discount for the lack of services available #### Vendor response Thank you for taking the time to leave a review, Julie! We love to hear that you love our automation features. Our support team works hard to provide our clients with excellent service, and we're sorry to hear that it has not met your expectations. If you need account support, please open a case at help.ijungo.com and we will get back to you right away. Replied September 2022 --- ### Dario's Jungo Review - Overall rating: 4/5 - Reviewer: Dario J. - Verified reviewer: Yes - Industry: Financial Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I overall enjoy using Jungo however I do believe that as a client Jungo should refresh the templates if not quarterly at least annually. I have clients getting the same birthday email and seasons greeting for the past 5 years. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros I like the fact that I can fully customize my workflows and follow up with my clients. #### Cons it is difficult to set up automation with api and other software. #### Reasons for choosing Jungo It was the most versitile. #### Vendor response We appreciate you taking the time to share your experience with Jungo. Thank you for your honest feedback and suggestions! If you would like to share any other feedback, please email us at feedback@ijungo.com. Replied July 2020 --- ### Ease of Use - Overall rating: 5/5 - Reviewer: Bridgette t. - Verified reviewer: Yes - Industry: Financial Services - Company size: 5001-10000 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros The software is user friendly. You can setup multiple templates to give your database organized and there are several campaigns to use. #### Cons If you ever need help, you'll have to teach yourself. Assistance is on pacific time zone and it's impossible to get someone to help you with a problem from A-Z. #### Vendor response We appreciate you taking the time to share your experience with Jungo. We are sorry to hear that your experience with our receiving support was not a positive one. Please let us know how we can help you with implementation at help.ijungo.com. Replied July 2020 --- ### This was the worst failed investment I have ever invested in!!! - Overall rating: 1/5 - Reviewer: tina b. - Verified reviewer: Yes - Industry: Financial Services - Company size: 5001-10000 employees - Product usage: Used other for less than 2 years - Reviewed: June 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. HORRIBLE!!! The Sales Representative who sold me this product/system completely OVER-PROMISED & UNDER-DELIVERED!!! Then turned around and left the company. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros The supposed CRM was FALSELY portrayed as a huge CRM that would Organize, Build, Create Consistency with perfect Automation along with an array of other facets & recesorces. Which is what would have been LIKED-MOST, but WAS NOT! #### Cons The 2-Day (free) CRASH-COURSE provided, with the expectancy of one to learn & retain a Monsterous-Engine that requires one to self-build an EXTREMELY CUMBERSOME-Non User-friendly CRM. What an unrealistic expectation to have for an average non-techy customer. Nice for the provider though. Great way to suck someone in only to suck them dry in additional monies spent. #### Reasons for switching to Jungo I was mis-lead into believing your JUNGO system was soooo much better! #### Vendor response We appreciate you taking the time to share your feedback about Jungo and we are very sorry to hear that your experience was not positive. Please let us know how we can help address these concerns at feedback@ijungo.com. Replied July 2020 --- ### Greatfull for a horrible experience. - Overall rating: 1/5 - Reviewer: Bruce J. - Verified reviewer: Yes - Industry: Financial Services - Company size: 11-50 employees - Product usage: Used other for less than 12 months - Reviewed: June 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Complete utter failure we did not renew. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 5/5 #### Pros The sales pitch and the potential features looked great. Awesome in theory but in practice totally useless but again this is likely due to the support team being grossly inefficient. #### Cons Follow through from service. Implementation was impossible. Similar complain many mortgage brokers in Canada have. #### Reasons for choosing Jungo Great sales pitch. But thankfully Jungo was so bad at implementation we found Doorrs CRM which successfully implemented into our operation in a few days. Jungo spent 6 months doing nothing but failing horribly. Thank you Jungo the Canadian mortgage broker network had such a bad experience we are entirely backing Doorrs now. #### Reasons for switching to Jungo Great sales pitch. But thankfully Jungo was so bad at implementation we found Doorrs CRM which successfully implemented into our operation in a few days. Jungo spent 6 months doing nothing but failing horribly. Thank you Jungo the Canadian mortgage broker network had such a bad experience we are entirely backing Doorrs now. --- ### Unexpectedly User Friendly , Even If You've Never Used It Before - Overall rating: 5/5 - Reviewer: Michelle P. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The ability to customize your CRM is unbelievable. There's so much that you can do to ensure that it fits your business needs. They have so many resources available to help you find the solution to any issues you run into throughout the process. #### Cons I wish there were more videos on flows and articles with field options for workflows. Not all of the workflows will execute the way they are expected but it's like figuring out a puzzle. You need to find the right piece. #### Vendor response We appreciate you taking the time to share your experience with Jungo. Thank you for your honest feedback, we are happy to hear that you enjoy Jungo and all of its capabilities. If you would like to share any other feedback, please email us at feedback@ijungo.com. Replied July 2020 ## More reviews [Next reviews](https://www.softwareadvice.com/mortgage/jungo-profile/reviews/?page=2) --- Jungo Reviews, Pros and Cons - 2026 Software Advice