All Myphoner Reviews
1-25 of 100 Reviews
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Jeffrey
51 - 200 employees
Used more than 2 years
OVERALL RATING:
4
Reviewed December 2021
Great CRM and Dialer
Rune
Computer Software, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2023
Greate value for money
Great!!!
PROSMyPhoner is a great product with a high efficiency output
CONSMore customizable phonenumbers would be great. A big wish would be that the activity tab is split into an activity tab and a tap cor comments, so it would be a lot quicker to see comments without the need to scroll down and sort throug all the missed calls etc.
Reason for choosing Myphoner
For one it is a danish product and we were able to acctually speak with the sales person and support. [sensitive content hidden] took the time to help set it up in the most efficient way and really took the time to make sure everything was running smoothly and made sure we got a quick respons whenever we had queations
Reasons for switching to Myphoner
For the automations and the autodailer
Colin
Professional Training & Coaching, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2019
Straightforward, Easy to Use, Great Support
We needed a system which allowed a small telesales team to work on the same data lists simultaneously with each able to make notes against leads which can be shared, and also to claim a lead once specific discussions/negotiations are taking place. myPhoner does this really well. In addition, on the odd occasion we have had any queries about use or functionality, the support has been second to none - fast, friendly and really helpful.
PROSAllows sharing of sales prospect list among team; individual leads can be claimed by users for follow-up; allows multiple lists to be worked on; allows status tracking easily; virtually no training required for users - simple, intuitive, does just what is needed.
CONSNot a con of the system (as it does everything that it says it does) but it would be useful if there was a straightforward way of competing after-sales processes within the system, but appreciate this is more of a CRM function than a sales database function. No other disadvantages as the system does everything that we expected it to do.
Vendor Response
Hi Colin, thanks for the kind words - really appreciated!
Replied June 2019
Vanita
Marketing and Advertising, 51-200 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed June 2019
Functional but not for everything
It’s a great program, that allows us to literally make hundreds of calls every day!
PROSMy Phonner is so practical for storing leads in an orderly manner.and organising them for followips
CONSThe calling aspect! The calling in myphonner still has many kinks that need to get sorted out
Benjamin
Outsourcing/Offshoring, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed April 2020
Excellent program - looking forward to updates!
Increased efficiency & output Ease of tracking performance & superior reporting Simple and intuitive platform that enables new hires to learn quickly MyPhoner has enabled Zembr to grow our teleservices team very easily from a management perspective. Reporting is so easy and visible that 14 agents are easily managed by 1 team leader.
PROSReporting & visibility is a huge one for us. This system makes it so easy to track! It is reliable, intuitive for users and is backed by a team of awesome people!
CONSMyPhoner is an excellent tool and when I list some cons it is well to keep in mind that our specific use of the platform does differ from some others. See below a shortlist of things I'd like to see updated; - Winners can be rescheduled back into the same list for callback - Dedupe can be confined to specific lists OR - Ability to set up separate 'companies' and dedupes can be restricted to lists within a 'company' - Streamlined cost effective integrations with mainstream CRM's
Roxanne
Aviation & Aerospace, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed June 2019
Great sales software
Easy to use and a great software program I use every day.
PROSKeeping track of new contacts easier until they buy our products and become customers.
CONSIt does say actual date of my call back. It would also be nicer to be able to print reports on my calls as a sales person and sort say buy state or country. Also if they are not ready to buy you must pick they are a loser- maybe there should be another choice for the ones that could be future potenial.
Vendor Response
Hi Roxanne, thanks a lot for your review and feedback! With regards to lost leads that you want to follow up on, you can still set a follow up time on those, and then you can move them to the call back state later using a migration. If you only want to follow up on specific lost leads, you can create a category under lost (e.g. "follow up later") and only move the lost leads with that particular category back to call backs.
Replied July 2019
Vera
Publishing, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2019
Objective Review of MyPhoner
The system makes my objectives easier to complete by keeping me organized with call back reminders. The ability to have my notes accessible as I move through my calls keeps me on track.
PROSThe ease of finding existing customers makes my job flow to eliminate duplicate leads in the system. This erases the possibility of more than one agent contacting the same customer and wasting their time while aggravating customers.
CONSThe way the call back dates read are confusing and could be simplified. When I look at a record I want to see a definite call back date, not something that says it was set to call back in so many days.
Vendor Response
Hi Vera, thanks for your review and feedback! I'll bring the point about definite call back dates in the state labels back to the product team.
Replied July 2019
karel
Telecommunications, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2019
Review ICU-Services
My company uses Myphoner for over 4 years now and I would recommend every call center (that is specialized in cold-calling) to use it. Try it and you also can see how easy it is to work with it. Also the Myphoner team is constantly there to assist you in any way + the still improving new features.
PROSMyphoner is the most easy system to use regarding making cold-calls and the follow up. It is a super stable system. Uploading and switching between lists is never been so easy.
CONSThere are almost no flows but In my opinion the reports the system generates can be optimized. You get all the details but if I want to make a report to my clients, I need to do extra work in excel to make it more appealing.
Louise
Real Estate, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed September 2019
Top value
Love it I recommend it to startups and small teams
PROSEasy import for list able to segment the calling list as well. All those bells and whistles aren’t used half the time this is a straight forward crm here is the name number and what happened. Data is simple this is the call time how many deals got done how many moves to the next phase. Absolutely love how user friendly this crm is
CONSHate trying to find the right video for a question I have or reading through “what others have asked that are similar”
Reasons for switching to Myphoner
Pricing ring central is great but too pricey for a simple crm
OnTay
Logistics and Supply Chain, 201-500 employees
Used daily for free trial
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2017
This is exactly what anyone who is on the phone needs. It's easy and fast for blazing through calls
Makes my workflow so much easier and quicker.
PROSVery easy to use. Great for blazing through calls. Great price compared to other CRM's. Great for following up and not worrying about missing a callback.
CONSNot being able to move lists as easy due to columns and etc., My only gripe tbh. I'd love to be able to change my mind and although I have less info on one list still move it to a list that was uploaded with more info and thus more columns and etc.
Vendor Response
Hi OnTay and thanks for the kind words! Your point about being able to more easily move leads between lists is spot on and something we are working to improve. If you use our list templating functionality, either by using one of your own lists as a template, or by following our default field standards, you'll get a long way already. For the designer, it was a balance between an ultra flexible and easy way to get started by just using column names in the file you upload, and the more rigid but also more solid strategy of adhering to pre-defined list definitions. We think that myphoner has found a decent balance here, but I admit that in certain situations, we can do better. Thanks again.
Replied June 2017
Jannik
Marketing and Advertising, 1 employee
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2019
A really good piece of software that just works!
It's simply been great!
PROSFirst and foremost, I like the excellent customer service. The team is always quick to help sort out any issues and questions I might have. Second, I would put the ease of use as a BIG PRO. The software is straight to the point, without any hassle. I would also like to mention that the team is always working to improve the functionality and are always open to suggestions.
CONSI like everything about this software. If I was to mention one thing, it would be the lack of ability to sort the lead lists to my liking once the leads are uploaded.
Reasons for switching to Myphoner
Pricing
Taylor
Information Technology and Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed April 2019
myphoner, our daily go-to
Our SDR's use this on a daily basis helping them keep track of their calls!
CONSIt can be unorganized at times when we have wayyy to many leads.
Vendor Response
Thanks Taylor, your review is appreciated! /Jeppe
Replied April 2019
Kane
Information Technology and Services, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed September 2020
Terrific product... couple minor updates would be game changers
Overall terrific for the price. The team is awesome. As the platform continues to grow and features are added it will continue to be more effective.
PROSThe customer service is awesome. I like how simple it was to get it started and get logged in. I like the ability to create and save templates and scripts. It is very organized in the way it pops up my next set of leads.
CONSThe few improvements I'd make - integrate email with on-prem Outlook - allow creation of template emails/scripts that can be "default" for use on every list - simplify ability to take notes on each lead - reports based on more personalized filters. - simpler ability to see all contacts or leads that are in the same account. - easier way to look at every lead in the system (other than archived) in a more "excel-like" setting.
Nick
Computer Software, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2020
Incredibly easy to use
It's very easy and intuitive to use. Makes it nice and simplistic to contact customers
CONSOverall there aren't any issues with this.
Adam
Financial Services, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed July 2019
Review of MyPhoner
MyPhoner is very easy to use. Simple & efficient.
CONSI have no complaints. I am a sole practitioner and require a very simple, easy to use CRM.
Stephen
Information Technology and Services, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2019
myPhoner Rocks!
Ease of Use; Intuitive user interface; Excellent reporting
CONSInability for end-users to sort / re-sort records.
Katie
Utilities, 2-10 employees
Used more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2019
Helpful!
Nothing to complain about but we had a very helpful assistance when we had a problem on our account, cannot fault
PROSEasy to use and understand, layout is nice and not too cramped
CONSUploading data sometimes its difficult to get CSV formatted numbers to show full but i don't think this is myphoners fault!
Steve
Electrical/Electronic Manufacturing, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed October 2016
Good system, great service!
We have been using the myphoner system for just under a year. It is very simple to understand and easy to use. Exporting info is fast and easy, and because it works with excel all info is easily manipulated to give you exactly what you are looking for.
Gregory
Computer Networking, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2019
Fantastic!
Simple and easy to use for end users, simple to set up for admin.
CONSNo real problems with it. Software does exactly what we need it to do.
Tony
Real Estate, 1 employee
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed April 2017
Great Product
I create time with this product. There could be much more time to be saved if improvements were made. :)
PROSThe integration with other products is probably the best feature. Also, the ability to customize is key as every industry is different.
CONSHaving the ability to have a prerecorded voicemail button is crucial and very much needed. Also, if there would be a way have different templates of voicemail that way you are not sending the same vm to the same person day after day. The ability to text would be great as well. Text buttons would be best.
Vendor Response
Hi Tony, thanks for reviewing! We are actually in the inception phase for both of your suggestions, but haven't decided on when and how it's going to happen yet. You can follow along in what's coming to myphoner feature wise in our public roadmap: https://www.myphoner.com/roadmap
Replied April 2017
Sarah
Wholesale, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2017
I'm amazed
I just started cold calls with my business a week ago and have already found an immense value in implementing Myphoner. It only took one day of looking at the fifty spreadsheets I had divided by states to know that there had to be an options to help me save time and money. Myphoner has been the easy answer for all of my problems. I expect that as the company grows and continues to offer additional features that I will continue to be amazed. On top of all of this their customer service has been a joy to work with.
PROSI love how easy it it to use and set up. Everything is very self explanatory.
CONSNothing that time won't fix. The look of the site still feels a little outdated and clunky. I think that it could use a small amount of refinement to further simplify work flow and decrease the amount of clicks it takes to complete a function.
Joshua
Marketing and Advertising, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2017
Seamless and Perfect.
Very user friendly and has everything you want all wrapped up in a beautiful interface. We are staring up a telemarketing division within my company and myphoner is truly a one of a kind, useful tool.
Vendor Response
Thanks Joshua for your very kind words. Stuff like that keep us moving! :-) /Jeppe
Replied September 2017
Silvan
Financial Services, 1 employee
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed November 2017
Excellent platform for those that want to manage conversations with their leads.
Managing my prospecting
PROSSimplicity and not linked to a CRM. This platform is to manage from prospect to making the appointment. The rest you do in a CRM.
CONSThe navigation - it needs a sitemap Support is delayed - perhaps the time difference which is understood
Cassie
Computer Software, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2019
I would be lost without you MyPhoner
Literally, I make over 100 calls a day. This software helps me keep track of my calls as well as I don't have to pick up the phone and dial out every single phone call.
CONSNone. I can physically say there are no cons.
Jeff
Information Technology and Services, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2017
Great program, I had one like this before but since ceased update
The software is what I am looking for. As a sales rep focusing directly on new logos, cold-calling and the ability to track, most importantly the follow-up makes or break a deal. This gave me both of the ability.