myphoner Software


myphoner is a cloud-based lead management and customer relationship management (CRM) solution designed for freelancers, sales agents and B2B teams doing cold calling. It enables teams to track, nurture and follow up on leads and activity.

Key features include lead segmentation, advanced search, notifications and third-party integrations. The software offers a queue that manages lead distribution among multiple agents, and it organizes and segments incoming leads. A claimed lead is then followed by the agent who received it first. The agent gets notifications for follow-ups at predetermined points. myphoner allows managers to check the performance of sales, agents and campaigns with advanced reports.

myphoner is compatible with laptops, tablets and other mobile devices. It is available with a subscription-based pricing model.

Agent performance report
Agent performance report

Agent performance report

Campaign

Campaign

Create and maintain segments

Create and maintain segments

Dashboard

Dashboard

Email templates

Email templates

Lead queue

Lead queue

Supported Operating System(s):

Mac OS, Web browser (OS agnostic)



44 Reviews of myphoner

Overall rating

4.5 / 5 stars

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Jimmie from iHealthbrokers

Industry:  Insurance

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

April 2018

Why you should use myphoner as a budding insurance agent

If you are starting any type of calling business it is a simple click to dial, web based program that you can use to call leads without burning up a lot of money. It integrates with Zapier so you can actually find an inexpensive CRM and move your newly found prospect over automatically. I think the low price combined with the usability of this software makes it a winner for anyone starting out in telemarketing or appointment setting.

Pros

Myphoner is an easy to use click to call system that will allow you to manage leads while you make them into customers. It is not a full CRM - it is a focused list calling program. Once you reach a lead and turn them into a prospect, then you can add them to your CRM. You can import leads from all kinds of lists or formats, you can dedupe and you can try free! It is also configurable to show the information most relevant to your needs. I find it handy for calling old leads, stale leads and just random leads that you add to a list. It is rather inexpensive for calling software if you want to add some email integration it is only some dollars a month per user. If you just want to smile and dial it is some dollars monthly and of course, there is a free version to test with limited features but not limited calling.

Cons

If you are looking for a major predictive dialer this is not for you. This is a click to call dialer (which I prefer) and you need to get used to setting how you want to go through and dump leads, or put leads off or dead vs archive (I would think they would be the same).

Review Source

Jannik from Grupo Derval

Ease-of-use

Value for money

Customer support

Functionality

November 2017

Rock steady program, that works like a charm.

Pros

I like that the user interface is straight to the point and very well explained. It was really easy to get into a good workflow for me.

Cons

I don't like that the week starts on a Sunday for recall-scheduling and there's no way to change that.

Review Source: Capterra

Silvan from Liberty

Number of employees:  1 employee

Ease-of-use

Value for money

Customer support

Functionality

November 2017

Excellent platform for those that want to manage conversations with their leads.

Managing my prospecting

Pros

Simplicity and not linked to a CRM. This platform is to manage from prospect to making the appointment. The rest you do in a CRM.

Cons

The navigation - it needs a sitemap
Support is delayed - perhaps the time difference which is understood

Review Source: Capterra

Alen from 6Storage

Ease-of-use

Value for money

Customer support

Functionality

October 2017

The Best Tool for Your Sales Pipeline

An elegant way to maintain Sales Funnel and Cold-Calling Stream

Pros

The simplicity in the UI and Features.

There's no guided tour required to learn to use the tool, It's absolutely fun to self explore.

Review Source: Capterra

Kim from Accelerant ApS

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2017

good so far

Pros

First, it´s absolutely intuitive and easy to use.
The old system we used was a software that we installed in each machine - this is way easier to use from whereever we are.

Cons

there are som functions that could be implemented, but we will make a list of these and send them to MyPhoner with the hope that they can see that these ideas only will improve their product.

Review Source: Capterra

Devonté from The TrackR

Ease-of-use

Value for money

Customer support

Functionality

September 2017

Works great as a segway into relationship management

Pros

It's ease of use and my ability to quickly pick up where I left off with outbound sales. Would recommend this to others.

Cons

What I least enjoy about the software is the inability to duplicate campaign settings such as segments and filters. We have to manually input settings for lists.

Review Source: Capterra

Joshua from RJ Health Systems

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2017

Seamless and Perfect.

Pros

Very user friendly and has everything you want all wrapped up in a beautiful interface. We are staring up a telemarketing division within my company and myphoner is truly a one of a kind, useful tool.

Review Source: Capterra

Response: myphoner, myphoner

September 2017

Thanks Joshua for your very kind words. Stuff like that keep us moving! :-) /Jeppe

michael from ICC

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2017

easy, simple and affective

better calls to prospects and better information recording

Pros

ease of use and good integration of 3cx and good user interface and easy to set up .

Cons

could do with a few more features such as integration of Out look Callander but still better then closes competition

Review Source: Capterra

Anthony from A2B Motion

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

August 2017

Love myphoner.. Contacted support with question, but they never responded. Besides that, stellar.

Organization.

Pros

Easy to use, easy to learn. Exactly what i needed without all the extra features most CRM's come with that I never used.

Cons

A couple features I would add, but A+ as it sits. It's really well thought out and it helps organize every call I make with little effort.

Review Source: Capterra

Response: myphoner, myphoner

August 2017

Hi Anthony, thanks for you review. I'm grateful that you review us so well in spite of a bad experience with support. I'm a little puzzled that you did not get an answer though. We have a support team online at all times and you will usually get an answer within an hour or so. Simply use the "Message support" from within myphoner or email us at support@myphoner.com. Best, /Jeppe Founder, myphoner

Jeff from Northview Communications

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

July 2017

Great program, I had one like this before but since ceased update

Pros

The software is what I am looking for. As a sales rep focusing directly on new logos, cold-calling and the ability to track, most importantly the follow-up makes or break a deal. This gave me both of the ability.

Review Source: Capterra

Nitin from ISME

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

July 2017

Very good software to manage outgoing calls for small and medium businesses

Were able to track calls to leads and ensure that the admission team is making regular calls.

Pros

1) Easy of use
2) Easy to set up
3) Easy to access data

Myphoner is great for small and medium teams to manage cold calls

Cons

1) Need to have more filter options when data is displayed

Review Source: Capterra

Marcus from Keypath Education Australia

Number of employees:  51-200 employees

Ease-of-use

Value for money

Customer support

Functionality

June 2017

Easy, productive, insightful.

Pros

It's been easy for us to configure and roll out to a team of temp tele-marketers. Previously we used SmartSheet, but that caused data issues and provided no reporting.

Cons

It was a little confusing to figure out how we managed 'list attempts' but the team worked it out fairly quickly.

Review Source: Capterra

Response: myphoner, myphoner

June 2017

Hi Marcus, thanks for the kind words. I'm glad you figured the meaning of attempts - and remember that we have support 24/7 should you ever need it. Also, we have a glossary of terms that can sometimes prove to be valuable when learning the system. Check it out at https://www.myphoner.com/docs/glossary /Jeppe

OnTay from CaseStack Transportation.

Number of employees:  201-500 employees

Ease-of-use

Value for money

Customer support

Functionality

June 2017

This is exactly what anyone who is on the phone needs. It's easy and fast for blazing through calls

Makes my workflow so much easier and quicker.

Pros

Very easy to use.
Great for blazing through calls.
Great price compared to other CRM's.
Great for following up and not worrying about missing a callback.

Cons

Not being able to move lists as easy due to columns and etc., My only gripe tbh. I'd love to be able to change my mind and although I have less info on one list still move it to a list that was uploaded with more info and thus more columns and etc.

Review Source: Capterra

Response: myphoner, myphoner

June 2017

Hi OnTay and thanks for the kind words! Your point about being able to more easily move leads between lists is spot on and something we are working to improve. If you use our list templating functionality, either by using one of your own lists as a template, or by following our default field standards, you'll get a long way already. For the designer, it was a balance between an ultra flexible and easy way to get started by just using column names in the file you upload, and the more rigid but also more solid strategy of adhering to pre-defined list definitions. We think that myphoner has found a decent balance here, but I admit that in certain situations, we can do better. Thanks again.

Carol from Carol Brinson Marketing

Number of employees:  1,001-5,000 employees

Ease-of-use

Value for money

Customer support

Functionality

June 2017

haven't been using long so far great though

many ... love it totally. really nothing comes to mind...seriously...i am a real person too lol...so far this phoning system has worked perfectly for me!!

Pros

spot on design for front line phoning....super (and EASILY) customizable so it makes perfect sense for your industry ....robust but not cloggy

Review Source: Capterra

Laura from Lux Perpetua

Ease-of-use

Value for money

Customer support

Functionality

May 2017

Great way to organize calls in an effective manner.

Pros

I absolutely love the rating system for each call and the option for notes. This helps me eliminate random pages of notes and helps me to stay on track.

Cons

So far I do not have any complaints. I only started using this system. There is nothing negative I can say.

Review Source: Capterra

Tony from Keller Williams

Number of employees:  1 employee

Ease-of-use

Value for money

Customer support

Functionality

April 2017

Great Product

I create time with this product. There could be much more time to be saved if improvements were made. :)

Pros

The integration with other products is probably the best feature. Also, the ability to customize is key as every industry is different.

Cons

Having the ability to have a prerecorded voicemail button is crucial and very much needed. Also, if there would be a way have different templates of voicemail that way you are not sending the same vm to the same person day after day. The ability to text would be great as well. Text buttons would be best.

Review Source: Capterra

Response: myphoner, myphoner

April 2017

Hi Tony, thanks for reviewing! We are actually in the inception phase for both of your suggestions, but haven't decided on when and how it's going to happen yet. You can follow along in what's coming to myphoner feature wise in our public roadmap: https://www.myphoner.com/roadmap

Jeff from Infor

Ease-of-use

Value for money

Customer support

Functionality

April 2017

The best tool for cold calling

One of the best tools for cold calling I have seen. They did a good job of keeping it simple, and a great way to handle calls to a large number of people.

Pros

Ease of use

Cons

Need a way to dump reports to spreadsheet that show calls made. (If it is there, I do not know about how to do it.)

Review Source: Capterra

Response: myphoner, myphoner

April 2017

Hi Jeff, thanks for the positive feedback! It's much appreciated :-) You can download the detailed activity report as a spreadsheet (Review -> Details). That will allow you to juggle the numbers just as you like. /Jeppe

Wouter from SimpledCard

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

April 2017

The go-to cold call software if you want automation

We were looking for call-software solution that could integrate seamlessly with our CRM. We use myphoner for the pre-qualification process. All suspects en prospects are in myphoner and whenever the contact becomes a lead or a lost, we automatically send it to our CRM and run (marketing) campaigns on these contacts. If you are looking for software that can integrate and communicate with your CRM this is the way to go. Due their Zapier integration you can make sure your data is always in sync.

Pros

zapier integration is an absolute must

Cons

have not found anything yet.

Review Source: Capterra

Justin from Market1

Ease-of-use

Value for money

Customer support

Functionality

April 2017

Simple & Effective Cold Calling Platform

I looked around for a program for weeks, everything was busy and full of unnecessary functionality, I finally found MyPhoner, and it is the most efficient cold calling platform ever!! you can have multiple agents working from the same data list, it really is great!

Review Source: Capterra

Lawrence from Green Integrations

Ease-of-use

Value for money

Customer support

Functionality

March 2017

Very Efficient and User Friendly

Myphoner, is my favorite CRM so far. I have used several different CRM's and Myphoner is convenient and really helps you get and stayed organized. The tracking is great, the automation is amazing and I use it everyday.

Review Source: Capterra