
User Review Highlights
4.3
15 Reviews
Ease-of-use
out of 5Customer Support
out of 5Value for money
out of 5Functionality
out of 5"Oracle CX is a great product for interacting with our customers, giving them a good face of our company. It has lots of reports and lots of powerful tools to use."
"Amazing powerful tool that makes CX and CRM management so simple and easy to use in any company of any size."
"The user is empowered to make the product fit their needs down to customizing capabilities that are typically 'for cost' services done by the vendor."
"The program seems to crash on occasion, and it can run slow at times but other than that I don't have any other issues with it."
"It's a difficult software at first but I've gotten used to it and nowadays I don't trade for any other."
"The program is a bit slow and lags quite a bit. It took me a while to get used to moving at the pace it goes."
Browse all Oracle Cloud CX Reviews
- Have you used Oracle Cloud CX and would like to share your experience with others?
- Write a Review
Sort by
Reviews are by default sorted by Recommended to software buyers, driven by our proprietary algorithm reflecting the depth and quality of the review, recency of experience, and other factors. As a neutral reviews platform, the star rating of the review is not considered in the "Recommended" ranking, and there is currently no voting mechanism that would allow site visitors to influence the ranking.
Showing 1 - 15 of 15 reviews

Samuel
Verified reviewer
Company size: 2-10 employees
Industry: Marketing and Advertising
Time used: Less than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
March 2019
Could not be happier with Oracle CX
Very positive, have loved every minute of working on Oracle CX.
Pros
Amazing powerful tool that makes CX and CRM management so simple and easy to use in any company of any size.
Cons
Daunting interface when you first launch Oracle, but you quickly overcome this.
Mark
Industry: Utilities
Time used: More than 2 years
February 2015
Oracle RightNow CX
Pros
This product is easy to work with for what it does as a Contact Management System. The user is empowered to make the product fit their needs down to customizing capabilities that are typically 'for cost' services done by the vendor.
Cons
There are some email management limitations that I would like to see improved, such as multiple contacts per incident. We have been a customer of RightNow way before the Oracle acquisition; since Oracle taking over, there are multiple layers of red tape that did not previously exist, in addition to discontinuing the valuable developers conferences.
Hugo
Company size: 2-10 employees
Industry: Environmental Services
Time used: Less than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
June 2022
Oracle Cloud CX is very secure
Pros
Oracle Cloud is an excellent software, very secure and a system that I can insert documents, send messages to the team.
Cons
It's a difficult software at first but I've gotten used to it and nowadays I don't trade for any other.
Stephanie
Company size: 501-1,000 employees
Industry: Higher Education
Review Source: Capterra
This review was submitted organically. No incentive was offered
October 2021
Inefficient
Pros
I enjoy data entry and data management. I liked the ability we had in CX.
Cons
It is extremely hard to teach major gift officers how to use this software, it's much more technical than our team was willing to work with.
Daniel
Company size: 5,001-10,000 employees
Industry: Retail
Time used: Less than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
May 2019
Smart, Quick and Simple Retail Solution.
Deeper look into our business. Great for tracking inventory, building customer profiles, and easy to use!
Pros
Oracle CX retail solutions has brought our company a much smarter, comprehensive, and cutting edge look into our business. Easy to explain to team members, great for looking into inventory, and automatic promotions on transactions are just a few of the perks of Oracle.
Cons
There are some occasions that there are some hiccups with starting up the software, but it usually is an easy fix.
Anonymous
Company size: 5,001-10,000 employees
Time used: Less than 12 months
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
November 2020
Oracle for ECommerce
I work for an ECommerce company and I use Oracle Cloud every day. I set up new items so we use it to add our skus and manage our vendor agreements and purchase orders. Oracle Cloud makes this very accessible and easy to undergo this process.
Pros
I like the the user face and setup of the program. It makes it easy to use and access the functions you need. I work in ECommerce and we use the program a lot for managing vendor agreements and accessing Purchase Orders.
Cons
The program is a bit slow and lags quite a bit. It took me a while to get used to moving at the pace it goes. Other than that, I don’t have many complaints.

Daniel
Verified reviewer
Company size: 501-1,000 employees
Time used: Less than 6 months
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
March 2018
Oracle CX - Sales Cloud. Efficient product and easy to adapt.
Oracle CX - Sales Cloud. Manage a complete sales system, be it small, medium or large. The strength of Oracle CX-Sales Cloud is remarkable, since it has a pre-established configuration of the basic and intermediate aspects of the sales mechanism and the supply of services.
Pros
Oracle CX - Sales Cloud is a product that provides a great facility to establish a complete program of sales and CRM. Adapted to any company dedicated to the supply of services and sales, provides technical support to the efficient and quality user. At the interface level, it provides a complete visualization of the components with a nice and intuitive design. Its cost is high, since it is a product of Oracle and for this and other reasons its cost is high, but it can still be acquired without a greater risk of loss of investment.
Cons
Oracle CX - Sales Cloud offers few options to modify; In turn, it does not allow access to more advanced configuration functions. It allows you to choose visual themes, the limit is that you can only choose the available ones. The internal CRM of Oracle CX - Sales Cloud does not allow managing a volume of detailed information, it simply provides tools for a segmented and generalized administration.
Anonymous
Company size: 501-1,000 employees
Time used: Less than 12 months
Review Source: Capterra
This review was submitted organically. No incentive was offered
June 2018
Good tool for the administration of clients with potential sales.
Simple administration on the functional safety of users, easy creation of reports, and workspaces that allow agents to view incidents of reported cases.
Pros
Good ease of use at the console level, the creation of profiles and administration of user accounts is one of the main benefits of this oracle tool
Cons
This tool has little documentation in the market, in addition to functionalities that in other softwares turn out to be easier to perform, such as its syntax in its native code.

Ahmed
Verified reviewer
Company size: 1 employee
Industry: Computer Software
Time used: Less than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
August 2021
Very flexible and easy to use.
Overall it is a good sales tool. Top quality with low cost.
Pros
I like that its a powerful simple tool and easy to use for new emplyee and it does not need special training to use. I like its elegant yet smooth platform for both browser and mobile app. I like that its costs is lower for its category. I like that we can do a lot of customizations.
Cons
The global search was slow for me. Eventhough the effort that Oracle makes to improve their performance I constantly find myself refreshing to gather accurate data.

Perry
Verified reviewer
Company size: 2-10 employees
Industry: Computer Software
Time used: Less than 12 months
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
December 2018
Lots it can do
Pros
Oracle CX is a great product for interacting with our customers, giving them a good face of our company. It has lots of reports and lots of powerful tools to use. It helps up deploy our new software to everyone seamlessly, and provides a good customer interface
Cons
It is really complex to use, customer support is pretty hard to understand and follow directions. They need better hand holding and better answers to the issues that my staff brings up.
Tony
Industry: Computer Software
Time used: More than 2 years
February 2015
Excellent for support organization
Pros
It has an easy to use interface. It helps keep everything organized with you and your customers.
Cons
The only thing I didn't like was the time it took to load the application.
Deepak
Company size: 10,000+ employees
Industry: Civil Engineering
Time used: Less than 12 months
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
October 2017
Great experience
Great platform
Pros
Real-time insight into employee information. Supported more rapid HR decisions by gathering all the records into Oracle Human Capital Management Cloud. Managed to increase process efficiency.
Cons
I feel it can be improved upon by giving more flexibility and customization to cater to organizations' needs. Can focus on legal and statutory aspect at regional level.

Jesse
Verified reviewer
Company size: 201-500 employees
Industry: Retail
Time used: Less than 6 months
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
October 2019
Oracle CX is a great CRM package
My overall experience with Oracle CX has been okay so far. We used it at work and it made handling customer calls easy since you could document and have a list of past interactions as well.
Pros
It's easy to use, the menus are self-explanatory, the software has lots of features all information is contained in one program
Cons
The program seems to crash on occasion, and it can run slow at times but other than that I don't have any other issues with it.
BONNIE
Company size: 2-10 employees
Industry: Professional Training & Coaching
Time used: Less than 12 months
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
March 2021
It Does its Job
In general, it did its job in helping me to store data.
Pros
The process forced me to really think carefully before entering the information into the database - which is always good for sensitive documents.
Cons
I didn't like that I needed to learn how to communicate with oracle, one needs to have an understanding of SQL...
Anonymous
Company size: 51-200 employees
Time used: Less than 6 months
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
April 2018
Excellent CX Software
Pros
It allows to connect customers interactions with brands easily not matter which channel the customer used to interact with the business.
Cons
It doesn't let you customize so you end up using a lot of out of the box functions but it's really dificult when you need an specific function for your business.