Oracle Cloud CX Software
About Oracle Cloud CX
For companies looking to meet the high service expectations of their customers, Oracle Cloud CX ensures that each and every customer is valued and supported. The customer experience suite gives businesses the tools needed to deliver great experiences that not only build and maintain loyalty but drive revenue.
Oracle Cloud CX provides expansive customer experience applications across the entire stage of each customer's journey: the Internet, contact centers and social networks. It's an ideal fit for companies with dense consumer networks in a variety of industries, including retail, travel and entertainment, the public sector and online services.
Many customers use the web constantly: for work, research, entertainment and more. Oracle Cloud CX gives a company's consu...
Oracle Cloud CX Pricing
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RightNow application
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Oracle Cloud CX User Reviews
OVERALL RATING
Showing 1 - 5 of 15 reviews
Samuel
Verified reviewer
Company size: 2-10 employees
Industry: Marketing and Advertising
Time used: Less than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
March 2019
Could not be happier with Oracle CX
Very positive, have loved every minute of working on Oracle CX.
Pros
Amazing powerful tool that makes CX and CRM management so simple and easy to use in any company of any size.
Cons
Daunting interface when you first launch Oracle, but you quickly overcome this.
Mark
Industry: Utilities
Time used: More than 2 years
February 2015
Oracle RightNow CX
Pros
This product is easy to work with for what it does as a Contact Management System. The user is empowered to make the product fit their needs down to customizing capabilities that are typically 'for cost' services done by the vendor.
Cons
There are some email management limitations that I would like to see improved, such as multiple contacts per incident. We have been a customer of RightNow way before the Oracle acquisition; since Oracle taking over, there are multiple layers of red tape that did not previously exist, in addition to discontinuing the valuable developers conferences.
Hugo
Company size: 2-10 employees
Industry: Environmental Services
Time used: Less than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
June 2022
Oracle Cloud CX is very secure
Pros
Oracle Cloud is an excellent software, very secure and a system that I can insert documents, send messages to the team.
Cons
It's a difficult software at first but I've gotten used to it and nowadays I don't trade for any other.
Stephanie
Company size: 501-1,000 employees
Industry: Higher Education
Review Source: Capterra
This review was submitted organically. No incentive was offered
October 2021
Inefficient
Pros
I enjoy data entry and data management. I liked the ability we had in CX.
Cons
It is extremely hard to teach major gift officers how to use this software, it's much more technical than our team was willing to work with.
Daniel
Company size: 5,001-10,000 employees
Industry: Retail
Time used: Less than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
May 2019
Smart, Quick and Simple Retail Solution.
Deeper look into our business. Great for tracking inventory, building customer profiles, and easy to use!
Pros
Oracle CX retail solutions has brought our company a much smarter, comprehensive, and cutting edge look into our business. Easy to explain to team members, great for looking into inventory, and automatic promotions on transactions are just a few of the perks of Oracle.
Cons
There are some occasions that there are some hiccups with starting up the software, but it usually is an easy fix.