RightNow Application
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Web browser (OS agnostic), Windows 2000About RightNow CX
For companies looking to meet the high service expectations of their customers, RightNow CX (Customer Experience) ensures that each and every customer is valued and supported. The customer experience suite gives businesses the tools needed to deliver great experiences that not only build and maintain loyalty but drive revenue.
RightNow Technologies Inc. provides expansive customer experience applications across the entire stage of each customer's journey: the Internet, contact centers and social networks. It's an ideal fit for companies with dense consumer networks in a variety of industries, including retail, travel and entertainment, the public sector and online services.
Many customers use the web constantly: for work, research, entertainment and m...
2 Reviews of RightNow CX
Overall rating
4.25 / 5 stars
Filter reviews by:
Sort by: Most Helpful | Most Recent
February 2015
Mark from Oncor
Industry: Utilities
Time Used: More than 2 years
Ease-of-use
5.0
Customer support
3.5
Functionality
4.0
February 2015
Oracle RightNow CX
Pros
This product is easy to work with for what it does as a Contact Management System. The user is empowered to make the product fit their needs down to customizing capabilities that are typically 'for cost' services done by the vendor.
Cons
There are some email management limitations that I would like to see improved, such as multiple contacts per incident. We have been a customer of RightNow way before the Oracle acquisition; since Oracle taking over, there are multiple layers of red tape that did not previously exist, in addition to discontinuing the valuable developers conferences.
February 2015
Tony from NetApp
Industry: Computer Software
Time Used: More than 2 years
Ease-of-use
3.5
Functionality
4.5
February 2015
Excellent for support organization
Pros
It has an easy to use interface. It helps keep everything organized with you and your customers.
Cons
The only thing I didn't like was the time it took to load the application.