Oracle Cloud CX

RATING:

4.3

(16)

About Oracle Cloud CX

For companies looking to meet the high service expectations of their customers, Oracle Cloud CX ensures that each and every customer is valued and supported. The customer experience suite gives businesses the tools needed to deliver great experiences that not only build and maintain loyalty but drive revenue. Oracle Cloud CX provides expansive customer experience applications across the entire stage of each customer's journey: the Internet, contact centers and social networks. It's an ideal fit for companies with dense consumer networks in a variety of industries, including retail, travel and entertainment, the public sector and online services. Many customers use the web constantly: for work, research, entertainment and more. Oracle Cloud CX gives a company's consume...

Oracle Cloud CX Pricing

Contact Oracle for pricing details.

Free trial: 

Available

Free version: 

Not Available

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Oracle Cloud CX Reviews

Overall Rating

4.3

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

4

Value for money

4

Functionality

4.5

Most Helpful Reviews for Oracle Cloud CX

1 - 5 of 16 Reviews

User Profile

Samuel

Verified reviewer

Marketing and Advertising, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2019

Could not be happier with Oracle CX

Very positive, have loved every minute of working on Oracle CX.

PROS

Amazing powerful tool that makes CX and CRM management so simple and easy to use in any company of any size.

CONS

Daunting interface when you first launch Oracle, but you quickly overcome this.

Daniel

Retail, 5,001-10,000 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed May 2019

Smart, Quick and Simple Retail Solution.

Deeper look into our business. Great for tracking inventory, building customer profiles, and easy to use!

PROS

Oracle CX retail solutions has brought our company a much smarter, comprehensive, and cutting edge look into our business. Easy to explain to team members, great for looking into inventory, and automatic promotions on transactions are just a few of the perks of Oracle.

CONS

There are some occasions that there are some hiccups with starting up the software, but it usually is an easy fix.

Stephanie

Higher Education, 501-1,000 employees

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

2

EASE OF USE

2

VALUE FOR MONEY

2

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

Reviewed October 2021

Inefficient

PROS

I enjoy data entry and data management. I liked the ability we had in CX.

CONS

It is extremely hard to teach major gift officers how to use this software, it's much more technical than our team was willing to work with.

Anonymous

5,001-10,000 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

FUNCTIONALITY

5

Reviewed November 2020

Oracle for ECommerce

I work for an ECommerce company and I use Oracle Cloud every day. I set up new items so we use it to add our skus and manage our vendor agreements and purchase orders. Oracle Cloud makes this very accessible and easy to undergo this process.

PROS

I like the the user face and setup of the program. It makes it easy to use and access the functions you need. I work in ECommerce and we use the program a lot for managing vendor agreements and accessing Purchase Orders.

CONS

The program is a bit slow and lags quite a bit. It took me a while to get used to moving at the pace it goes. Other than that, I don’t have many complaints.

Krishnamurthy

Information Technology and Services, 1 employee

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2022

A secured tool for data management

Easy to use and explain to team members and it does it's job.

PROS

Oracle cloud is a secured tool and easy user experience. Could teach easily beginner about the usage. Amazing data entry and data management tool.

CONS

Boring interface and graphics can be improved in latest versions. Everything process looks same and user can be confused upon using as time goes.