--- title: "Track-It! Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Track-It!. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Track-It! is a good fit for you!" source_url: "https://www.softwareadvice.com/crm/track-it-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Help Desk Software](https://www.softwareadvice.com/help-desk/) / [Track-It!](https://www.softwareadvice.com/help-desk/track-it-profile/) / Track-It! Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/help-desk/track-it-profile/) Reviews [Alternatives](https://www.softwareadvice.com/help-desk/track-it-profile/alternatives/) # Track-It! User Reviews ## Reviews summary - Overall rating: 4.0/5 - Total reviews: 77 ### Secondary ratings - Ease of use: 4.1/5 - Customer support: 4.1/5 - Value for money: 3.9/5 - Functionality: 3.9/5 ### Rating distribution - 5 stars: 29 reviews (38%) - 4 stars: 29 reviews (38%) - 3 stars: 14 reviews (18%) - 2 stars: 2 reviews (3%) - 1 star: 3 reviews (4%) ### Most mentioned pros - Simple interface making it easier to focus, and many options to customize the ticket arrangement. - Track-It! is highly customizable from ticketing to asset management, to reports. - It is pretty straightforward to use. ### Most mentioned cons - Non-friendly UI, display not easy to navigate making it hard to find nor manage tickets. - It runs over SQL of course like more asset software, however when the software was installed over a fresh copy of 2016 Server it took several sessions with their engineer/helpdesk to get things running which should never have been needed. - We can't comment on the rest of the BMC suite so as with all reviews take this one with a grain of salt, but our warm fuzzy feelings from using it before couldn't help the fundamental failures of its present state. ## Track-It! customer reviews Showing reviews 1-25 of 77 (page 1). ### Great software for inventory control at a great price - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Higher Education - Product usage: Used daily for more than 2 years - Reviewed: December 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Ability to manage inventory on large scale #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease of use in setting up and allowing me to run audits on all IT equipment. Support was always excellent. --- ### Simple UI Ticketing Tool with Rooms for Improvement - Overall rating: 4/5 - Reviewer: Agus M. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 501-1000 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. This ticketing tool helps you get the job done efficiently when properly set up. The UX/UI could be better. #### Ratings breakdown - Ease of use: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Simple interface making it easier to focus, and many options to customize the ticket arrangement. You can respond your ticket(s) via email. #### Cons Non-friendly UI, display not easy to navigate making it hard to find nor manage tickets. --- ### Just Say NO! to BMC - Overall rating: 1/5 - Reviewer: Jay W. - Industry: Automotive - Company size: 10000+ employees - Product usage: Used other for less than 12 months - Reviewed: October 2020 - Review source details: This review was submitted organically. No incentive was offered We had also used Track-it around 10years ago and had warm fuzzy feelings towards it then. The reviews here made it sound like it was still a winner, yet sadly we found our experience this time was completely negative. From the beginning their sales and licensing team couldn't get our license emailed out and claimed it was blocked yet our firewall never supported their claim. Response times were not great and it takes more than a few days to even get simple responses. The sales team has made lots of excuses, told us how since BMC took over that things have steadily gone down hill and when we finally said enough is enough, we got endless run around about a refund. From this experience we felt like they picked up a once great software to fill out their line- card and didn't do a great job folding it into the their existing package. I would cation everyone from going with Track-it unless your already more than familiar with BMC and their ways and only if it's not to late to move yourself into a better suite, DO IT! We researched more and after much testing picked Tool & Asset Manager 2.0 which was half the cost and worked right out of the box with no problems. We rolled out and within a month had the organization audited and tagged. We can't comment on the rest of the BMC suite so as with all reviews take this one with a grain of salt, but our warm fuzzy feelings from using it before couldn't help the fundamental failures of its present state. JUST SAY NO TO BMC! #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros The software had a nice interface. It's layout is sectioned off so you look at each integration module separately. #### Cons Track-IT has fallen from it's once glory days now that BMC owns it and pushed to have it integrate with their "Free" help-desk. We went looking for Asset management not help-desk and were left with nothing but frustration and disappointment. The BMC client service installs as part of the network discovery but it will not uninstall. You have to manually remove it. The 995 package comes with 50 licenses and because it hinges on the help-desk module it can only go out and find 50 endpoints which handicaps you into purchasing more licensing. It runs over SQL of course like more asset software, however when the software was installed over a fresh copy of 2016 Server it took several sessions with their engineer/helpdesk to get things running which should never have been needed. The sql services fault and have to be restarted manually which also should never happen repeatedly and their engineer/helpdesk could not correct this. Last on the list but slightly more important is that they are build on older coding so you can't use special characters in your passwords and there is no two factor authentication. In this day and security critical age, that is the straw that will break your back and find your system possibly for ransom~ #### Reasons for choosing Track-It! Previous experience with the software ten years ago. Single purchase without recurring subscription fees. Controlling sensitive company data without sharing to cloud based storage. #### Reasons for switching to Track-It! Because it worked perfectly from install. Because their help desk team responded within an hour to any of requests for information, help where we needed customization of the database storage location. Because it just does Asset Management. Nothing more and nothing less. Because it was only 500.00. Because it isn't a subscription or locked down until you purchase add ons for the key features you really need. Because it didn't need to be installed on every machine in the domain. #### Vendor response I am sorry to hear that you had such a bad experience. I am not sure what you mean by Free help desk as we do not offer a free version. That said, it sounds like you were focused mainly on the client management feature and the things you mentioned should have been resolvable. Sounds like it is too late now but I hope the solution you picked does what you need. Replied October 2020 --- ### Good asset management software - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Government Administration - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We manage several hundred computers, users, software licenses and a solutions database in our IT department. We use track-it to automatically audit all devices that connect to our network and keep track of where the item is and who it is assigned to. We also keep track of software licensing and help desk requests and tickets. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 3/5 #### Pros Track-It automates tracking your assets, and help desk tickets easily. It is nice to be able to see what computers we have and what software is installed on them and who is using them. #### Cons The Track-it audit function is sometimes a little buggy with older operating systems. --- ### Good Ticket tool your incident management process - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Telecommunications - Company size: 10000+ employees - Product usage: Used weekly for less than 2 years - Reviewed: May 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Our customer is using Track-It tool to record all their incident in their manufacturing process and we are able to work with Track-It because of them. It is a low-maintenance help desk ticketing tool and very useful for middle sized companies.Solid reporting functionalities to see what is the some main areas that looks more buggy. Good help desk product in my opinion. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros User Interface is pretty straight forward. It allows you to easily manage your tickets. Provides a comprehensive reporting module which i like most. #### Cons When you want to add new audit steps or configure your current flow, it takes some time to completed. --- ### TrackIT is an average product that has not changed much in 10 years - Overall rating: 3/5 - Reviewer: Paul G. - Verified reviewer: Yes - Industry: Hospitality - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros The locally installed sql database is handy for customizations and integrations. Trackit allows for nested work orders, which I've noticed several other products do not have this feature... #### Cons Lets be clear - Trackit is late 90s early 2000s style thick client app. The web client design is very similar to the thick client. Very little thought put into software quality attributes such as speed or usability. The asset inventory client is bug ridden. We could never get the service to inventory the last 15-20% of computer assets. The server side inventory service would routinely crash as well. The limits on custom work order fields were a problem. The global search across work orders is slow (several minutes) and routinely never returns results. Robust search capability is critical in my opinion. Trackit support has somehow convinced itself this is an unsolvable problem. Overall, it is apparent that BMC dev team is focused elsewhere. --- ### It does the job without much problems - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Retail - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Simple to use #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It allows you to customize the ticket forms based on the business requirements, giving us the opportunity of making ticket forms designed for different departments #### Cons The ticket forms cannot be formatted to match the business look and feel, it does not offer the option to alert support reps about outstanding tickets --- ### Simple yet Feature-Filled IT Ticket Tracking - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Government Administration - Company size: 501-1000 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros Track-It is a great solution for IT helpdesk ticket management. We use it for our helpdesk team and the reports we get from it are great. #### Cons We have yet to really come across anything to complain about. --- ### Excellent for placing IT requests - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Biotechnology - Company size: 501-1000 employees - Product usage: Used weekly for less than 2 years - Reviewed: December 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Pretty efficient ticketing system for small-medium sized firms. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Easy to use with minimum number of clicks before you are able to place a IT help request (i.e. Ticket). Neat and clean platform. #### Cons Nothing really. No way to track the progress of the request. It would be nice to be able to get real time updates. --- ### Great product concept, not easiest to use. - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Product usage: Used weekly for less than 2 years - Reviewed: March 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Better organized support team. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros The features include details on the support ticket, inventory and all the analytics that go with it make this a very powerful program. #### Cons It is very difficult to navigate around the software. The features are present but they are very difficult to maneuver. --- ### Excellent after training. - Overall rating: 5/5 - Reviewer: Ryan G. - Product usage: Used daily for more than 2 years - Reviewed: October 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Completely revolutionized our Help Desk and brought the level of staff knowledge up another level. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The application does so much. It allows you so many options for customization. The ability to not only track the asset, but also see a record of service desk requests is efficient and beneficial. #### Cons What's not to like? If I had to pick something I'd say that at times it can be a little sluggish, but that could be our network and not the application. --- ### Track-it review - Overall rating: 5/5 - Reviewer: Dave M. - Industry: Civic & Social Organization - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2016 - Review source details: This review was submitted organically. No incentive was offered I have been using track-it for over a year and what can I say it's an amazing product. ' Very easy to install and configure ' Track-it inventory is great it's scan the entire network and reports back ' Track-it auditing is one of the best features as you can audit hardware and software, which in turn help you keep track of software licencing ' Track-it support is fantastic , very helpful and quick to resolve any issues ' The calling logging feature is great for keeping track of ICT queries and running reports ' Overall it's a great product, you get value for money and it's easy to use #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The Auditing feature #### Cons More reporting functions --- ### Track-It Software - Overall rating: 5/5 - Reviewer: Tony W. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 501-1000 employees - Product usage: Used weekly for more than 2 years - Reviewed: December 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We just upgraded our 2012 version of Track-IT to the 2019 version of Track-It. It was an easy process and turned out well. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We use Track-It software to track all of our business and IT issues. It all our support team an easy way of tracking issues by categories. #### Cons It is a very easy software to use. You have to know what category the issue is for so that it gets sent to the correct group to solve the ticket. --- ### Very pleased with Track-it - Overall rating: 4/5 - Reviewer: Stephen C. - Product usage: Used daily for more than 2 years - Reviewed: March 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Been a customer for 10+ years with Track it. Very easy to use. Like the view when looking at work orders. Has a nice Excel type grid format. #### Cons Lacks a mobile app and not web based. The change management module also needs some work. --- ### AWESOME product! - Overall rating: 5/5 - Reviewer: James S. - Industry: Transportation/ Trucking/ Railroad - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2016 - Review source details: This review was submitted organically. No incentive was offered I've been using Track-It almost two years, so far it really meets our organization requirement for most features & functionalities. Great product. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Most features & functionalities are awesome. #### Cons N/A. --- ### Track IT - Overall rating: 4/5 - Reviewer: Jorge C. - Verified reviewer: Yes - Industry: Electrical/ Electronic Manufacturing - Company size: 201-500 employees - Product usage: Used other for less than 12 months - Reviewed: August 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros excelent software for managing all your it assets and human resource, assign tickets to technicians and keep track of the efficiency of the support you provide #### Cons it is not easy to setup, the users or clients complain about the need of enter a ticket everytime they need support, it has nothing to do with the software but they could implement a new or easier way to create a new ticket --- ### Love Track-it! - Overall rating: 5/5 - Reviewer: Zachary K. - Verified reviewer: Yes - Product usage: Used weekly for less than 12 months - Reviewed: December 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The software is low maintenance but high powered. It it console managed and can hold info for many pieces of equipment. Mass deployment also a plus #### Cons The software doesn't always pick up the simple things like a mac address or an IP address leading to some leg work or manual inputs. --- ### Great Product! - Overall rating: 5/5 - Reviewer: Lance P. - Product usage: Used unspecified for unspecified - Reviewed: December 2015 - Review source details: This review was submitted organically. No incentive was offered I have used Track-It for almost ten years now and have been pleased with how well the product has developed (and improved) over time. I have always found. the support team to be knowledgeable and easy to work with. Additionally, enhancements to the product have been the result of feedback from actual users (and not just the idea of a developer sitting in a dark room). As far as ease of use is concerned, it does not take very long for my new techs to learn how to use the system (and I am able to lock down permissions as needed to ensure the appropriate level of access for each Tier). Overall, I am happy with my experience with the product, as I am able to accurately track the metrics required by my leadership. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 --- ### Trackit is a great product! - Overall rating: 4/5 - Reviewer: Terolyn P. - Product usage: Used unspecified for unspecified - Reviewed: January 2015 - Review source details: This review was submitted organically. No incentive was offered We have been using Trackit for over 16 years and we have enjoyed both the product and the support behind the product. Pro: Easy to manage, easy to use, easy to customize, scalable Con: Best for small & medium size businesses with a customer base and end-points of less than 10,000 Pro: Inexpensive internal auditing tool Con: Co-mingled records has been a problem in version 10 and below Pro: Active Directory interface Con: Can't automatically delete terminated employees from User Table Pro: Customer support are SMEs Pro: Customer support is thorough and supportive of you as a customer Overall! Great product #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 --- ### Track-It! Helpdesk & Asset Management software still the best value. - Overall rating: 5/5 - Reviewer: Kate W. - Product usage: Used unspecified for unspecified - Reviewed: January 2015 - Review source details: This review was submitted organically. No incentive was offered Compared to other similar products Track-It! includes many powerful features in the base package and is then very scaleable based on your requirements. The evaluation is a fully functional version of the software and is extremely easy to download and install. I have been working with Track-It! for the last 14 years and it's always been very well supported and developed. From a small company with one IT person logging helpdesk calls to a multinational requiring SLA monitoring, detailed asset management, web interfaces and complex reporting, Track-It! can be used to streamline and manage the service desk. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 --- ### One of the better products I've used - Overall rating: 4/5 - Reviewer: Aza L. - Product usage: Used unspecified for unspecified - Reviewed: January 2017 - Review source details: This review was submitted organically. No incentive was offered I've been in IT for almost 8 years now and I've worked with some pretty unfriendly software before. With that being said, BMC's Track-It has been working great for what it was designed for. Working at the Service Desk means you need a reliable software to keep up when you're entering and dispersing work orders. Not once in the year I've been using it, has it crashed or locked up so bad I couldn't work. I was not here when the product was purchased so I cannot speak on the value or the backend configurations but as a User, I would recommend this product to another agency. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 --- ### Nice Product-with just a few missing "wish I had" features - Overall rating: 4/5 - Reviewer: Michael I. - Product usage: Used unspecified for unspecified - Reviewed: October 2016 - Review source details: This review was submitted organically. No incentive was offered TrackIt is a nice product for SMBs in particular. My biggest gripe has to do with reports. The product uses Crystal Reports and if you're like me, and you need ad-hoc reporting, you need to know Crystal or get training because it's not very intuitive although there are many pre-configured reports you can choose from. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Multiple interfaces (client, web, mobile). Fairly simple to setup and start using right away. "On the fly" editing options. #### Cons Crystal Reports --- ### Great for Help Desk, Asset Management, Training, etc. - Overall rating: 5/5 - Reviewer: Sue Z. - Product usage: Used unspecified for unspecified - Reviewed: January 2015 - Review source details: This review was submitted organically. No incentive was offered We've been using Track-It for about 11 years and are very happy with it. Easy to use. Easy to install and upgrade. Fantastic for logging and tracking Help Desk calls. Does a great job for inventory/asset management. The Library and Training modules are quite beneficial. Some customizations may be a little tricky but we rarely find the need. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 --- ### Review of Track-It - Overall rating: 3/5 - Reviewer: Seongchul K. - Product usage: Used unspecified for unspecified - Reviewed: January 2015 - Review source details: This review was submitted organically. No incentive was offered Pros - easy setup, hardware tracking, and simple helpdesk. Cons - limited reporting, no dashboard view of KPIs. Overall - n fit for very small company, but not for mid size and up. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 3/5 --- ### Great Help Desk Software - Overall rating: 5/5 - Reviewer: Noor A. - Product usage: Used unspecified for unspecified - Reviewed: January 2015 - Review source details: This review was submitted organically. No incentive was offered ease of use affordable price #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 ## More reviews [Next reviews](https://www.softwareadvice.com/help-desk/track-it-profile/reviews/?page=2) --- Track-It! Reviews, Pros and Cons - 2026 Software Advice