FCI Customer Communication Management

RATING:

4.7

(3)
Overview

About FCI Customer Communication Management

FCI CCM Software is an omnichannel customer communication management solution with features such as detailed insights, personalized communication, and business process automation
Customer Communication Management

FCI Customer Communication Management Reviews

Overall Rating

4.7

Ratings Breakdown

Secondary Ratings

Ease-of-use

5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for FCI Customer Communication Management

3 Reviews

mayuri

Verified reviewer

Computer Software, 501-1,000 employees

Used daily for less than 6 months

Review Source: GetApp
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2023

Excellent working as a part of FCI-CCM

I have just joined the organization in April month.

PROS

SAAS based communication platform is designed to foster great customer experiences.

CONS

Understand the customers point of view as well as reduce the response times.

Reason for choosing FCI Customer Communication Management

CCM platform leverages advanced algorithms to analyze customer data in real time providing insights into consumer behavior, trends.

Laura

Consumer Services, 5,001-10,000 employees

Used weekly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2020

Great experience

PROS

I like that it was user friendly software

CONS

No changes need to be made. Easy to navigate

shashank

Verified reviewer

Retail, 51-200 employees

Used weekly for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed May 2019

Nice CCM Software

PROS

Good Interface Timely Result, good customer response

CONS

CCM Integration takes time Response time