FCI Customer Communication Management
About FCI Customer Communication Management
FCI CCM Software is an omnichannel customer communication management solution with features such as detailed insights, personalized communication, and business process automation
Most Helpful Reviews for FCI Customer Communication Management
2 Reviews
Laura
Consumer Services, 5,001-10,000 employees
Used weekly for less than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2020
Great experience
PROS
I like that it was user friendly software
CONSNo changes need to be made. Easy to navigate
shashank
Verified reviewer
Retail, 51-200 employees
Used weekly for less than 12 months
Review Source: Capterra
This review was submitted organically. No incentive was offered
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed May 2019
Nice CCM Software
PROS
Good Interface Timely Result, good customer response
CONSCCM Integration takes time Response time