# Best Customer Communications Management Software - 2026 Reviews & Pricing > Find the best Customer Communications Management Software for your organization. Compare top Customer Communications Management Software systems with customer reviews, pricing, and free demos. Source: https://www.softwareadvice.com/customer-communications-mngt --- [Home](https://www.softwareadvice.com/) / Customer Communications Management Software Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. # Best Customer Communications Management Software of 2026 Updated July 8, 2026 On this page 1. FrontRunners 2. Popular Comparisons 3. Related Software Filter products 320 results ### Compare Products Showing 1 - 25 of 320 products #### Company Size - Self-Employed - 2-10 - 11-50 - 51-200 - 201-500 - 501-1000 - 1000+ #### Pricing Options - $$$$$ - $$$$$ - $$$$$ - $$$$$ - $$$$$ ### Compare Products Sort by **Recommendations**: Sorts listings by the number of recommendations our advisors have made over the past 30 days. Our advisors assess buyers’ needs for free and only recommend products that meet buyers’ needs. Vendors pay Software Advice for these referrals. **Reviews**: Sorts listings by the number of user reviews we have published, greatest to least. **Average Rating**: Sorts listings by overall star rating based on user reviews, highest to lowest. **Alphabetically (A-Z)**: Sorts listings by product name from A to Z. ### Product: Zendesk Suite [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) 4.41 [(4083)](https://www.softwareadvice.com/product/26892-Zendesk/reviews/) Best for:Enterprise businesses ### Pricing availability Free trial: Available Free version: Not available Software Advice Summary Zendesk is a cloud-based help desk management solution offering customizable tools to build customer service portal, knowledge base and online communities. The solution offers a customizable front-end portal, live chat features and integration with applications like Salesforce and Google Analytics. Zendesk is used across a wide range of vertical markets including technology, government, media and retail, from small to large. Zendesk’s online customer portal helps support agents to keep track of tickets raised and their status. Customers can go through existing tickets to find answers from queries similar to their question and if not satisfied, customers can raise their own tickets in the portal. Zendesk also offers branding of support pages with business logos, themes and brand images. Zendesk allows businesses to build a knowledge base to address some of the most prominent and repetitive questions, so that customers can go through the basic set of queries asked in general. Using Zendesk, businesses can also set up an online community where their customers can post queries and reply to ongoing discussion threads.... [Read more](https://www.softwareadvice.com/product/26892-Zendesk/) ### What users love - Efficient multichannel support operations - Centralized and customizable ticketing - Intuitive and user-friendly interface ### To take in mind - Escalating costs and limited value - Email handling and notification issues - Missing and complex feature set ### Best rated features: Configuration Management 5.0 Batch Communications 5.0 Online Forums 5.0 Account Management 5.0 ### Worst rated features: Widgets 2.7 Account Alerts 3.0 Interactive Content 3.0 [See all features](https://www.softwareadvice.com/product/26892-Zendesk/#key-features) ### Suite Team $55.00/month ### Suite Growth $89.00/month ### Suite Professional $115.00/month [See full pricing details](https://www.softwareadvice.com/product/26892-Zendesk/#pricing-and-plans) ### Product: Zipteams [Zipteams](https://www.softwareadvice.com/voip/zipteams-profile/) 4.70 [(73)](https://www.softwareadvice.com/voip/zipteams-profile/reviews/) ### Pricing availability Free trial: Not available Free version: Not available Software Advice Summary Using our conversational intelligence analytics combined with smart meeting rooms, Zipteams helps sales teams make smarter decisions and complete transactions quickly. Real-time support nudges and allows managers to effortlessly teach and onboard new reps with relative ease.... [Read more](https://www.softwareadvice.com/voip/zipteams-profile/) ### Best rated features: Lead Assignment 5.0 Real-Time Reporting 5.0 Lead Capture 5.0 Meeting Notes 5.0 [See all features](https://www.softwareadvice.com/voip/zipteams-profile/#key-features) ### Product: Missive [Missive](https://www.softwareadvice.com/voip/missive-profile/) 4.90 [(184)](https://www.softwareadvice.com/voip/missive-profile/reviews/) Best for:Small businesses ### Pricing availability Free trial: Available Free version: Available Software Advice Summary Missive is an inbox collaboration platform that allows teams to work together on email without disrupting their existing workflow. Designed for businesses that rely heavily on email, Missive provides features to help teams stay coordinated, focused, and productive. Key features include tags, statuses and task management. The platform offers dedicated team spaces with shared inboxes, tasks, and discussion areas. This enables teams to collaborate on emails, provide context and information to one another, and ensure important messages are handled efficiently. Additionally, Missive provides visibility into team workloads, allowing managers to balance tasks and keep track of who is working on what.... [Read more](https://www.softwareadvice.com/voip/missive-profile/) ### Best rated features: Real-time Consumer-facing Chat 5.0 Document Management 5.0 Multi-User Collaboration 5.0 @mentions 5.0 ### Worst rated features: Document Storage 3.0 Knowledge Base Management 3.0 Reporting/Analytics 3.8 Shared Inboxes 4.0 [See all features](https://www.softwareadvice.com/voip/missive-profile/#key-features) ### Free $0.00/month This is a free plan. ### Starter $18.00/month The plan assures a 30-day money back guarantee. ### Productive $30.00/month The plan assures a 30-day money back guarantee. [See full pricing details](https://www.softwareadvice.com/voip/missive-profile/#pricing-and-plans) ### Product: Textline [Textline](https://www.softwareadvice.com/sms-marketing/textline-profile/) 4.89 [(168)](https://www.softwareadvice.com/sms-marketing/textline-profile/reviews/) Best for:Value for money ### Pricing availability Free trial: Available Free version: Not available Software Advice Summary Textline is a cloud-based text messaging solution, which enables businesses to connect with clients using phone numbers. Customer support teams can and include images, emojis, URLs and other file attachments within messages. Key features of Textline include triggers, multi-factor authentication, announcements and scheduled messages. The Health Insurance Portability and Accountability Act (HIPAA)-compliant platform allows medical professionals to collect patients' consent, set up appointments and utilize internal discussion tools to connect with colleagues. Additionally, administrators can track key performance indicators, send surveys to clients via SMS and set up automated replies for incoming conversations. Textline offers mobile applications for Android and iOS devices, enabling sales teams to receive alerts about new messages, schedule conversations and more. The product is available on monthly subscriptions and support is extended via FAQs, phone, knowledge base, video tutorials and other online measures.... [Read more](https://www.softwareadvice.com/sms-marketing/textline-profile/) ### Best rated features: Patient Engagement 5.0 Customer History 5.0 Real-Time Notifications 5.0 Appointment Management 5.0 [See all features](https://www.softwareadvice.com/sms-marketing/textline-profile/#key-features) ### Essentials Custom Pricing available upon request Included Agents: 3, Additional Agents: $50 per agent per month ### Pro Custom Pricing available upon request Included Agents: 5, Additional Agents: $70 per agent per month ### Enterprise Custom Pricing available upon request [See full pricing details](https://www.softwareadvice.com/sms-marketing/textline-profile/#pricing-and-plans) ### Product: Bigin by Zoho CRM [Bigin by Zoho CRM](https://www.softwareadvice.com/crm/bigin-by-zoho-crm-profile/) 4.71 [(738)](https://www.softwareadvice.com/crm/bigin-by-zoho-crm-profile/reviews/) Best for:Ease of use ### Pricing availability Free trial: Available Free version: Available Software Advice Summary Bigin by Zoho CRM is a pipeline-centric CRM that is built and priced for small businesses. Minimal by design and focused on greater ease-of-use, Bigin brings spreadsheet-like simplicity to CRM and allows anyone to get started immediately. With options to create multiple pipelines to manage different business processes, Bigin allows small businesses to streamline customer-centric operations more easily and manage their day-to-day activities better. Bigin also comes with built-in telephony and email, workflow automation, no-code forms, product tracker, customizable dashboards, and real-time notifications. Bigin integrates with third-party tools such as G Suite, Microsoft 365 (Formerly Office 365), Zapier, Zoho Desk, Zoho Campaigns, Zoho Meeting, Zoho Flow and Zoho CardScanner. Bigin's mobile apps for iOS & android offer seamless access to customer information anytime, anywhere so that businesses can close deals even on the go.... [Read more](https://www.softwareadvice.com/crm/bigin-by-zoho-crm-profile/) ### What users love - Simple setup and navigation - Intuitive and clean dashboard - Affordable for small businesses ### To take in mind - Limited third-party connections ### Best rated features: Drag & Drop 5.0 Onboarding 5.0 Commenting/Notes 5.0 Task Progress Tracking 5.0 ### Worst rated features: Activity Tracking 3.0 Email Templates 3.0 [See all features](https://www.softwareadvice.com/crm/bigin-by-zoho-crm-profile/#key-features) ### Express $7.00/year $7 per user per month when billed annually. ### Premier $12.00/year $12 per user per month when billed annually. ### Bigin 360 $18.00/year $18 per user per month when billed annually. [See full pricing details](https://www.softwareadvice.com/crm/bigin-by-zoho-crm-profile/#pricing-and-plans) ### Product: Glassix [Glassix](https://www.softwareadvice.com/customer-communications-mngt/glassix-profile/) 4.97 [(103)](https://www.softwareadvice.com/customer-communications-mngt/glassix-profile/reviews/) Best for:Customer support ### Pricing availability Free trial: Available Free version: Not available Software Advice Summary Glassix's mission is to empower businesses with the potential of Conversational AI and Omnichannel Customer Communication, driving unmatched scalability and success. Revolutionizing Customer Journeys: With its AI Omnichannel capabilities, Glassix transforms customer journeys, ensuring seamless interactions at every touchpoint, even during off-hours. Titans like Nike, Avis, Nintendo, Domino's, and Dyson are among their trusted clients, who have achieved remarkable progress with Glassix's transformative technology. Simplified Customer Interaction Management: Experience the ease of managing customer interactions with Glassix. Its unified inbox eliminates the need for multiple tools, streamlining workflow management and reducing expenses. From AI-powered chatbots to personalized greetings, keep customers engaged, all in one place. Connected Conversations Across Channels: Glassix is an AI-powered unified messaging platform that connects customer conversations across every digital channel. From instant messaging apps and SMS texts to email conversations, live chat on websites or apps, and social media messages. Security and Customizability: Rest assured with Glassix's secure platform, delivered as a subscription service. Users don't need technical knowledge to get started, thanks to their visual no/low code chatbot tools. Leverage the power of GPT-4 for conversational AI capabilities, or utilize the Glassix API to create highly customized experiences. Glassix's collaboration with a global network of integration partners ensures they cater to established brands, high-growth ventures, and small businesses. Deliver Exceptional Customer Experiences: Experience the true potential of Glassix as it refines interactions, enabling users to provide exceptional customer experiences. Say goodbye to manual tasks and reclaim valuable time. With its automation capabilities, conversations flow seamlessly.... [Read more](https://www.softwareadvice.com/customer-communications-mngt/glassix-profile/) ### Best rated features: Code-free Development 5.0 AI/Machine Learning 5.0 Transcripts/Chat History 5.0 Reporting/Analytics 5.0 ### Worst rated features: Access Controls/Permissions 4.0 [See all features](https://www.softwareadvice.com/customer-communications-mngt/glassix-profile/#key-features) ### Starter $49.00/month ### Growth $65.00/month ### Enterprise Custom Pricing available upon request [See full pricing details](https://www.softwareadvice.com/customer-communications-mngt/glassix-profile/#pricing-and-plans) ### Product: Broadly [Broadly](https://www.softwareadvice.com/review-management/broadly-profile/) 4.78 [(336)](https://www.softwareadvice.com/review-management/broadly-profile/reviews/) Best for:SMS Messaging ### Pricing availability Free trial: Available Free version: Available Software Advice Summary Broadly is a reputation management solution that helps businesses in automotive, construction, medicine and other industries streamline operations related to lead capture, mobile payments and feedback collection. It provides a built-in web chat functionality, which enables sales representatives to establish two-way communication with prospects and customers. Broadly allows organizations to collect customer reviews via email or text and publish them across multiple online platforms, including Google, Facebook, TripAdvisor and Nextdoor. It lets staff members maintain a database of customer contact details and interaction history. Additionally, managers and supervisors can use the reporting module to gain insights into customer recommendations, weekly reviews, customer interactions and employee performance. Broadly facilitates integration with several third-party solutions, such as Quickbooks, Dentrix, NapaTracs, ServiceMonster and more. It also provides iOS and Android mobile applications, which allows local businesses to manage activities remotely. Pricing is available on request and support is extended via phone and email.... [Read more](https://www.softwareadvice.com/review-management/broadly-profile/) ### Best rated features: Customer History 5.0 Real-time Consumer-facing Chat 4.9 SMS Messaging 4.8 Review Request 4.8 ### Worst rated features: Email Management 4.0 Campaign Management 4.0 Monitoring 4.0 [See all features](https://www.softwareadvice.com/review-management/broadly-profile/#key-features) ### Basic $249.00/month [See full pricing details](https://www.softwareadvice.com/review-management/broadly-profile/#pricing-and-plans) ### Product: ClientCircle [ClientCircle](https://www.softwareadvice.com/customer-communications-mngt/rocket-referrals-profile/) 4.91 [(121)](https://www.softwareadvice.com/customer-communications-mngt/rocket-referrals-profile/reviews/) Best for:Features ### Pricing availability Free trial: Not available Free version: Not available Software Advice Summary ClientCircle is complete suite of sales, marketing, and communications tools and services that help insurance agencies grow. We help insurance agents manage the full customer journey—from prospecting to cross sales to building long-term, meaningful relationships. Whether you’re an insurance carrier, an aggregator, a management system or another group interested in a custom tool, we have you covered. Think: your company's branding, single-sign on, custom libraries, webinars and education for your members, consolidated billing and reports, custom features and integrations, the list goes on. With ClientCircle, you'll have happier clients and more sales. Made for insurance.... [Read more](https://www.softwareadvice.com/customer-communications-mngt/rocket-referrals-profile/) ### Best rated features: Negative Feedback Management 5.0 Review Notification 5.0 Contact Management 5.0 Chat/Messaging 5.0 [See all features](https://www.softwareadvice.com/customer-communications-mngt/rocket-referrals-profile/#key-features) ### Product: Tidio [Tidio](https://www.softwareadvice.com/live-chat/tidio-chat-profile/) 4.73 [(590)](https://www.softwareadvice.com/live-chat/tidio-chat-profile/reviews/) Best for:Value for money ### Pricing availability Free trial: Available Free version: Available Software Advice Summary Tidio is a complete customer support software suite combining a help desk, live chat, chatbot automation, and a conversational AI agent. Trusted by over 300,000 businesses across ecommerce, service industries, and tech, Tidio helps streamline communication, speed up support, and boost conversions. With Tidio, support teams can chat with visitors in real time, automate FAQ responses using Flows (rules-based chatbots), and handle messages from email, Messenger, Instagram, and WhatsApp—all from one centralized inbox. At the core of the platform is Lyro—Tidio’s AI agent for customer service—designed to handle up to 64% of common support questions without any human intervention. With just one click, Lyro starts using your existing help docs to deliver accurate, on-brand answers—without guessing or fabricating responses. Tidio makes it easy to grow your support operations without overloading your team. It helps reduce missed opportunities, cut down response times, and lets your agents concentrate on complex issues. Get started for free and unlock 50 AI-driven conversations with Lyro—no credit card needed.... [Read more](https://www.softwareadvice.com/live-chat/tidio-chat-profile/) ### What users love - Flexible live chat experience - Efficient customer service automation - Broad platform integration options ### To take in mind - Expensive for small businesses ### Best rated features: Customer Surveys 5.0 Activity Tracking 5.0 Language Detection 5.0 Help Desk Management 5.0 [See all features](https://www.softwareadvice.com/live-chat/tidio-chat-profile/#key-features) ### Free $0.00/month For solo entrepreneurs. Free forever. No credit card required. ### Starter $24.17/month Ideal for small businesses focused on enhancing customer satisfaction via live chat support. ### Growth $49.17/month Ideal for teams of all sizes prioritizing customer service as their competitive advantage. [See full pricing details](https://www.softwareadvice.com/live-chat/tidio-chat-profile/#pricing-and-plans) ### Product: WhatsApp [WhatsApp](https://www.softwareadvice.com/customer-communications-mngt/whatsapp-profile/) 4.69 [(16400)](https://www.softwareadvice.com/customer-communications-mngt/whatsapp-profile/reviews/) Best for:Chat/Messaging ### Pricing availability Free trial: Not available Free version: Available Software Advice Summary WhatsApp enables businesses to connect with customers using real-time chat. The app can be used to answer customer questions in real-time while highlighting products and services. Users can create business profiles on WhatsApp with helpful information for customers such as physical addresses, business descriptions, websites, and more. The app can be downloaded as a desktop app or mobile app for iOS and Android devices. WhatsApp provides digital labels that can be used to organize contacts and chats. To save time, users can utilize quick replies when answering common questions from customers or other team members. Other WhatsApp features include group chats, file sharing, customizable notifications, voice and video calling, and more. WhatsApp is available as a free solution. Support is provided via an online help center.... [Read more](https://www.softwareadvice.com/customer-communications-mngt/whatsapp-profile/) ### What users love - Efficient group collaboration features - Intuitive and accessible interface - Reliable everyday communication tool ### To take in mind - Notification and spam message issues - Device and account limitations - Call reliability and usability concerns ### Best rated features: SMS Messaging 5.0 @mentions 4.9 Chat/Messaging 4.8 Mobile Access 4.8 [See all features](https://www.softwareadvice.com/customer-communications-mngt/whatsapp-profile/#key-features) ### Product: Preferred Patron Loyalty [Preferred Patron Loyalty](https://www.softwareadvice.com/customer-reference-management/preferred-patron-profile/) 4.92 [(109)](https://www.softwareadvice.com/customer-reference-management/preferred-patron-profile/reviews/) Best for:Value for money ### Pricing availability Free trial: Available Free version: Available Software Advice Summary Preferred Patron helps businesses turn one-time customers into repeat customers with loyalty, rewards, messaging, automation, and analytics in one scalable customer retention platform. Built for single-location businesses, growing multi-location brands, franchises, and enterprise programs, Preferred Patron helps teams launch quickly, engage members consistently, and measure what drives return visits, higher spend, and long-term value. Who Preferred Patron is built for: Small businesses and independents launch professional loyalty programs quickly with simple setup, built-in email and SMS, branded member experiences, and practical reporting. Multi-location brands use automation, segmentation, campaign templates, and store-level analytics to keep programs consistent while allowing local offers, events, and promotions. Franchises use role-based access, location hierarchies, shared assets, and templated campaigns so corporate teams can protect the brand while franchisees execute proven playbooks. Enterprises use APIs, KPI reporting, data exports, governance controls, and integrations to connect loyalty data with ecommerce, CRM, BI, and analytics systems. Key capabilities: Loyalty and rewards engine – Create points, cashback, stamp, tiered, milestone, birthday, referral, and member-perk programs. Configure earning rules, redemptions, expirations, bonuses, scheduled offers, auto-issue promotions, and replenishment campaigns. Built-in messaging – Engage members with email, SMS, mobile wallet, and in-app messaging. Automate welcomes, birthdays, win-backs, “miss-you” campaigns, promos, event reminders, and behavior-triggered journeys. Segmentation and automation – Build audiences by visit recency, spend, location, product mix, cohort, membership status, or engagement behavior. Send one-time campaigns or always-on journeys that react to customer activity. Analytics and insights – Track repeat visits, average spend, campaign lift, reward liability, member activity, cohort behavior, SKU performance, and store-level results so teams can see what is working and where to improve. Multi-location management – Maintain brand standards with central templates, shared assets, approval workflows, and corporate guardrails while giving locations flexibility for local calendars, partners, and inventory realities. Kiosk, POS, and check-in options – Support enrollment, check-ins, earning, and redemption through store-front workflows, kiosk enhancements, POS options, and mobile-friendly experiences. APIs and integrations – Connect loyalty data with ecommerce, CRM, analytics, reporting, and other business systems. Export data securely for enterprise reporting. Compliance and deliverability tools – Support consent capture, opt-in management, quiet hours, time-zone handling, and messaging best practices to help protect deliverability, brand reputation, and ROI. Design and branding – Launch with a branded loyalty experience, digital card art, email designs, and campaign creatives. Editions that scale with you: Small Business – Loyalty, messaging, and reporting for 1 to 3 locations. Growth – Advanced automation, larger messaging allowances, and deeper segmentation. Franchise – Multi-location governance, role-based permissions, shared assets, and network-level analytics. Enterprise – APIs, KPI reporting, analytics, data exports, and enterprise controls for high-volume programs. Services that support success: Preferred Patron offers onboarding, migration support, program design guidance, campaign planning, staff and franchisee training, KPI reviews, and ongoing success support. Whether you are a single shop building repeat business or an enterprise standardizing loyalty across hundreds of locations, Preferred Patron gives you a practical customer retention platform built to engage customers, increase repeat visits, and grow long-term loyalty.... [Read more](https://www.softwareadvice.com/customer-reference-management/preferred-patron-profile/) ### Best rated features: Point of Sale (POS) 5.0 Activity Tracking 5.0 Customer Activity Tracking 5.0 CRM 5.0 ### Worst rated features: Customer Surveys 3.0 Contact Management 4.0 [See all features](https://www.softwareadvice.com/customer-reference-management/preferred-patron-profile/#key-features) ### Small Business $29.00/month Small Businesses & Independents 1-5 Locations No member limit SMS & Email Marketing Included White-Labeled... [Read more](https://www.softwareadvice.com/customer-reference-management/preferred-patron-profile/#pricing-and-plans) ### Growth $199.00/month Mid-Market | Multi-location Businesses Advanced Features Unlimited Members SMS & Email Marketing Included White-Labeled... [Read more](https://www.softwareadvice.com/customer-reference-management/preferred-patron-profile/#pricing-and-plans) ### Enterprise $10,000.00/month Large and High-volume Businesses Multi-Location & Multi-Region 75 - 300 Location Allowance 250,000 - 1,000,000 Members White-Labeled... [Read more](https://www.softwareadvice.com/customer-reference-management/preferred-patron-profile/#pricing-and-plans) [See full pricing details](https://www.softwareadvice.com/customer-reference-management/preferred-patron-profile/#pricing-and-plans) ### Product: OnePageCRM [OnePageCRM](https://www.softwareadvice.com/crm/onepagecrm-profile/) 4.84 [(104)](https://www.softwareadvice.com/crm/onepagecrm-profile/reviews/) Best for:Features ### Pricing availability Free trial: Available Free version: Not available Software Advice Summary OnePageCRM is a simple contact management tool. While it has all the usual features of a customer relationship management (CRM) system, OnePageCRM is mostly known for its simplicity and unique to-do list functionality. You can use this CRM to add tasks/reminders next to every contact and receive automatic notifications when the next follow-up is due. Unique CRM features: — Action Stream: In OnePageCRM, you can add tasks and reminders with due dates to every contact in your database. You can sort your contacts by alphabet, company name, and task’s due date. You can run your whole business from OnePageCRM without switching between spreadsheets and to-do apps. — Contact management: All contact information is on one scrollable page, including past and future interactions and touchpoints. With OnePageCRM, you can also visualize relationships between contacts (e.g. who’s a decision maker, and so on). If you work with freelancers, you can share only specific contacts with them by giving them Focused User access to your database. — Email management: Send emails in bulk from within your CRM, keep all email templates in one place, attach files to templates, track email opens, fully sync your email client with OnePageCRM, and much more. This is your ultimate Email Hub! — Lead generation: Use unique lead generation and lead capture tools for free. Capture contact details from any web page with Lead Clipper and automatically create new contacts in your CRM account. Build free and simple online forms with unlimited submissions. More CRM features: — Pipeline & deal management: Drag-and-drop functionality, automatic sales revenue prediction, Kanban view, and in-built sales quote management tool. — Sales & workflow automation: Automated workflow process and custom automations built via the Autoflow feature. — Free mobile CRM apps: mobile CRM, AI-powered Route Planner for field sales, Speed Dialer, and Business Card Scanner. — CRM reporting features: View real-time activities across the whole CRM account, build custom reports, mention team members in notes, and assign tasks to colleagues. — CRM integrations: Integrate with apps, such as Mailchimp, Xero, Google apps, Skype, Evernote, WhatsApp, and many more. You can also build custom integrations with our open API.... [Read more](https://www.softwareadvice.com/crm/onepagecrm-profile/) ### Best rated features: Customizable Reports 5.0 Dashboard 5.0 Customizable Forms 5.0 Calendar Management 5.0 ### Worst rated features: Referral Tracking 3.0 [See all features](https://www.softwareadvice.com/crm/onepagecrm-profile/#key-features) ### Professional $9.95/month The monthly billing plan is also available. $15/month if billed annually. You can also avail a free 21-day trial. No credit card required.... [Read more](https://www.softwareadvice.com/crm/onepagecrm-profile/#pricing-and-plans) ### Business $19.95/month The monthly billing plan is also available. $29/month if billed annually. You can also avail a free 21-day trial. No credit card required.... [Read more](https://www.softwareadvice.com/crm/onepagecrm-profile/#pricing-and-plans) [See full pricing details](https://www.softwareadvice.com/crm/onepagecrm-profile/#pricing-and-plans) ### Product: Adit [Adit](https://www.softwareadvice.com/dental/adit-profile/) 4.68 [(293)](https://www.softwareadvice.com/dental/adit-profile/reviews/) Best for:On the rise ### Pricing availability Free trial: Not available Free version: Not available Software Advice Summary Adit is a practice management software designed for healthcare practices such as dental, optometry, chiropractic, and orthodontic offices. It centralizes communication, automates workflows, and simplifies administrative tasks. The platform integrates with practice management systems such as Dentrix, Eaglesoft, and OpenDental to create a unified operational system. Features include AI-powered tools such as an AI Front Desk Agent that manages after-hours and missed calls, schedules appointments, and updates electronic health records. AI Call Intelligence monitors conversations to recover missed bookings, automate follow-ups, identify patient concerns, and assess staff performance. The communication system combines VoIP phone service, patient texting, email campaigns, internal chat, eFax, and mobile app access. Operational tools include digital forms, online scheduling, automated appointment reminders, insurance verification automation, and task management. Additional features include practice analytics dashboards, treatment plan management, payment processing, patient recall systems, and review management. The platform consolidates functions such as phones, texting, reminders, forms, scheduling, payments, reviews, analytics, and insurance verifications into one system. The mobile app allows staff to manage communications and tasks remotely.... [Read more](https://www.softwareadvice.com/dental/adit-profile/) ### Best rated features: Rescheduling 5.0 Records Management 5.0 Document Management 5.0 Contact Database 5.0 ### Worst rated features: Charting 3.6 Availability Management 4.0 Customizable Reports 4.0 [See all features](https://www.softwareadvice.com/dental/adit-profile/#key-features) ### Product: Superchat [Superchat](https://www.softwareadvice.com/conversational-marketing/superchat-profile/) 4.77 [(286)](https://www.softwareadvice.com/conversational-marketing/superchat-profile/reviews/) Best for:Chat/Messaging ### Pricing availability Free trial: Available Free version: Available Software Advice Summary Superchat gives businesses the tools they need to communicate efficiently with customers. The comprehensive messaging suite provides the tools needed to create a unique customer experience. The most relevant communication and messaging channels are combined in one inbox. Apart from customer communication, Superchat makes messenger marketing accessible for all businesses. Our campaign feature is easy to use and WhatsApp newsletter messages are created within a couple of minutes. In addition, our platform offers easy ways to generate and manage new online reviews.... [Read more](https://www.softwareadvice.com/conversational-marketing/superchat-profile/) ### Best rated features: Negative Feedback Management 5.0 Ticket Management 5.0 Real-Time Updates 5.0 Template Management 5.0 ### Worst rated features: Customizable Branding 3.0 [See all features](https://www.softwareadvice.com/conversational-marketing/superchat-profile/#key-features) ### Basic €79.00/month Perfect for small teams that are getting started. 79€ if you commit to a yearly contract. ### Professional €129.00/month [See full pricing details](https://www.softwareadvice.com/conversational-marketing/superchat-profile/#pricing-and-plans) ### Product: HoneyBook [HoneyBook](https://www.softwareadvice.com/crm/honeybook-profile/) 4.72 [(683)](https://www.softwareadvice.com/crm/honeybook-profile/reviews/) Best for:Popular ### Pricing availability Free trial: Available Free version: Not available Software Advice Summary HoneyBook is a client relationship platform designed to help small businesses manage proposals, contracts, invoices, payments, and projects. It is suitable for professionals such as event service providers, marketing specialists, designers, creative professionals, consultants, coaches, personal service providers, and real estate professionals. The platform supports businesses in maintaining client relationships and organizing operational workflows. The system includes tools for tracking client interactions, creating proposals and contracts, processing invoices and payments, capturing leads through customizable forms, and managing projects. Its AI features assist with tasks such as generating email drafts, creating project summaries, analyzing business trends, and taking meeting notes. Additional features include a client portal, scheduling tools, and automation options. HoneyBook offers mobile access through iOS and Android apps, enabling professionals to manage operations remotely. It centralizes business processes and client communications to simplify workflows.... [Read more](https://www.softwareadvice.com/crm/honeybook-profile/) ### What users love - Centralized client organization tools - User-friendly and intuitive design - Streamlined invoicing and contracts ### To take in mind - Clunky and unreliable email features - Slow and restrictive payment system - Expensive for small businesses ### Best rated features: Dashboard 5.0 Content Library 5.0 Task Progress Tracking 5.0 For Startups 5.0 ### Worst rated features: Status Tracking 3.0 Employee Scheduling 3.0 Business Process Automation 3.0 Customizable Forms 3.0 [See all features](https://www.softwareadvice.com/crm/honeybook-profile/#key-features) ### Starter $36.00/month ### Essentials $59.00/month ### Premium $129.00/month [See full pricing details](https://www.softwareadvice.com/crm/honeybook-profile/#pricing-and-plans) ### Product: Telegram [Telegram](https://www.softwareadvice.com/customer-communications-mngt/telegram-profile/) 4.66 [(6426)](https://www.softwareadvice.com/customer-communications-mngt/telegram-profile/reviews/) Best for:Real-Time Chat ### Pricing availability Free trial: Not available Free version: Available Software Advice Summary Telegram is an open-source desktop and mobile messaging app that provides businesses with reliable messaging by utilizing end-to-end encryption and self-destruct message capabilities. Telegram allows businesses to customize their own client interface or create additional tools with Telegram's free open API, Bot API and TDLib.Telegram includes 1-1 and group messaging, file and image sharing, end-to-end encryption, self-destructing messages, and many more. With Telegram, users can choose whether to have just 1-1 conversations or group conversations with up to 200,000 other users. Since Telegram's servers are spread worldwide, messages can securely be sent to other users within a matter of seconds. Users can also store and send media files and documents of any size using Telegram's document storage and file sharing. Telegram syncs messages across multiple devices so users can utilize the desktop or mobile when it's necessary. For security issues, users can choose to self-destruct messages using a built-in timer. Telegram is available for mobile devices via an iOS and Android app.... [Read more](https://www.softwareadvice.com/customer-communications-mngt/telegram-profile/) ### What users love - Robust group and channel management - Strong privacy and user controls - Simple and intuitive interface ### To take in mind - Message delivery and usability issues - Limited video calling capabilities - Annoying contact join notifications ### Best rated features: Chat/Messaging 4.8 Group Messaging 4.8 Project Management 4.8 Real-Time Chat 4.7 ### Worst rated features: Personalization 4.0 [See all features](https://www.softwareadvice.com/customer-communications-mngt/telegram-profile/#key-features) ### Product: LiveAgent [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) 4.68 [(1786)](https://www.softwareadvice.com/crm/liveagent-profile/reviews/) Best for:Mid-size businesses ### Pricing availability Free trial: Available Free version: Not available Software Advice Summary LiveAgent is a multichannel help desk solution with advanced AI features, live chat, ticketing, and call center capabilities. Streamline all business communication channels and manage customer interactions from a single shared team inbox. It offers 200+ native integrations including all popular social media, a customizable chat widget, chat routing, chat history, canned responses, reliable ticketing, and more advanced features. With multiple pricing tiers, LiveAgent suits businesses of any size or industry. A flexible, all-in-one solution for handling customer support across different use cases. Start with a 1-month free trial, no credit credit card needed.... [Read more](https://www.softwareadvice.com/crm/liveagent-profile/) ### What users love - Unified customer service platform - Real-time chat for support - Intuitive and simple navigation ### To take in mind - Complex and limited email handling - Outdated and cluttered interface design - Limited and outdated mobile experience ### Best rated features: Corrective and Preventive Actions (CAPA) 5.0 Drag & Drop 5.0 Transfers/Routing 5.0 Issue Tracking 5.0 ### Worst rated features: Audit Trail 1.0 Multi-Channel Management 2.0 [See all features](https://www.softwareadvice.com/crm/liveagent-profile/#key-features) ### Small $15.00/month $15 agent/month (billed annually) — $19 agent/month (billed monthly) ### Medium $29.00/month $29 agent/month (billed annually) — $35 agent/month (billed monthly) ### Large $49.00/month $49 agent/month (billed annually) — $59 agent/month (billed monthly) [See full pricing details](https://www.softwareadvice.com/crm/liveagent-profile/#pricing-and-plans) ### Product: Gladly [Gladly](https://www.softwareadvice.com/call-center/gladly-profile/) 4.82 [(139)](https://www.softwareadvice.com/call-center/gladly-profile/reviews/) Best for:Value for money ### Pricing availability Free trial: Not available Free version: Not available Software Advice Summary For business leaders who want to get AI right, Gladly is the only customer experience AI that delivers the cost savings you need AND the customer devotion that drives lasting business value. Trusted by the world's most customer-centric brands—including Crate & Barrel, Breeze Airways, and Ulta Beauty—Gladly is purpose-built to engage customers, not deflect them, turning everyday interactions into loyal customers for life.... [Read more](https://www.softwareadvice.com/call-center/gladly-profile/) ### Best rated features: Issue Management 5.0 Text Analysis 5.0 Forms Management 5.0 Interaction Tracking 5.0 ### Worst rated features: Negative Feedback Management 4.0 Progressive Dialer 4.0 Canned Responses 4.0 [See all features](https://www.softwareadvice.com/call-center/gladly-profile/#key-features) ### Product: Chekkit [Chekkit](https://www.softwareadvice.com/customer-communications-mngt/chekkit-profile/) 4.84 [(82)](https://www.softwareadvice.com/customer-communications-mngt/chekkit-profile/reviews/) ### Pricing availability Free trial: Available Free version: Not available Software Advice Summary Chekkit is a cloud-based reputation management solution that caters to service-oriented businesses such as dentists, chiropractors, brokers and more. Key features include campaign management, response management, review monitoring and sentiment analysis. Chekkit helps users to capture leads and save their website visitors' names and contact numbers. The solution also provides users with a live-chat widget that can be added to their websites and be used to respond to different customer queries. Additionally, Chekkit offers users negative feedback management functionality and an internal dashboard that helps them to keep track of their business procedures from a single place. It also provides users with mobile applications for Android and iOS devices. Services to users are offered on a monthly subscription basis that includes support via phone and email.... [Read more](https://www.softwareadvice.com/customer-communications-mngt/chekkit-profile/) ### Best rated features: Customizable Branding 5.0 Response Management 5.0 Real-Time Notifications 5.0 Text Analysis 5.0 [See all features](https://www.softwareadvice.com/customer-communications-mngt/chekkit-profile/#key-features) ### Chekkit Basic $149.00/month Month-to-month billing ### Chekkit Premium $229.00/month Month-to-month billing [See full pricing details](https://www.softwareadvice.com/customer-communications-mngt/chekkit-profile/#pricing-and-plans) ### Product: ReminderCall.com [ReminderCall.com](https://www.softwareadvice.com/customer-communications-mngt/remindercall-profile/) 4.73 [(168)](https://www.softwareadvice.com/customer-communications-mngt/remindercall-profile/reviews/) Best for:Small businesses ### Pricing availability Free trial: Available Free version: Not available Software Advice Summary ReminderCall.com is a cloud-based solution designed to help medical practitioners send automated appointment reminders and confirmations to patients via text messages, calls and emails. The HIPAA-compliant platform allows businesses to receive customer responses via emails and view them on a centralized dashboard. Stakeholders can use the built-in scheduler to set up automated texts and call reminders in various voices or languages. Features of ReminderCall.com include appointment scheduling, PCI DSS compliant review, calendar management, secure socket layer (SSL) encryption, voice recognition, reporting and more. Additionally, the platform enables healthcare providers to communicate with patients in adherence to applicable state and federal laws/regulations. ReminderCall.com facilitates integration with several third-party applications such as iClinic, 123Pet, Accuro, Acuity, MDSynergy, MedicsElite, Microsoft Outlook, TrakNet, Vericle, WoundExpert, Genesis Best Chiropractic and more. Pricing is available on a monthly subscription and support is extended via phone, email and other online measures.... [Read more](https://www.softwareadvice.com/customer-communications-mngt/remindercall-profile/) ### Best rated features: Email Reminders 4.7 Confirmations/Reminders 4.6 SMS Reminders 4.5 HIPAA Compliant 4.5 ### Worst rated features: Third-Party Integrations 1.0 Contact Database 4.0 [See all features](https://www.softwareadvice.com/customer-communications-mngt/remindercall-profile/#key-features) ### Standard $15.50/month 130 Reminder Credits [See full pricing details](https://www.softwareadvice.com/customer-communications-mngt/remindercall-profile/#pricing-and-plans) ### Product: Chaty [Chaty](https://www.softwareadvice.com/customer-success/chaty-profile/) 4.98 [(41)](https://www.softwareadvice.com/customer-success/chaty-profile/) ### Pricing availability Free trial: Not available Free version: Available Software Advice Summary Chaty helps businesses interact with customers, on their preferred channels including WhatsApp, Facebook Messenger, Telegram, Viber, Skype, Line, Email, Instagram, WeChat, Snapchat, TikTok, Google Maps, Vkontakte, Waze, Discord, Slack, Microsoft Teams, LinkedIn, and more. Team can make improvements to the customer's experience by using insights and feedback shared by your customers in a direct chat. Users can set triggers and targeting rules for chat widgets based on specific pages, dates, times, exit intent, or page scroll.... [Read more](https://www.softwareadvice.com/customer-success/chaty-profile/) ### Best rated features: Search/Filter 5.0 Interaction Tracking 5.0 Chat/Messaging 5.0 Real-time Consumer-facing Chat 4.9 ### Worst rated features: Usage Tracking/Analytics 4.0 Geotargeting 4.0 [See all features](https://www.softwareadvice.com/customer-success/chaty-profile/#key-features) ### Product: Text Request [Text Request](https://www.softwareadvice.com/internal-communications/text-request-profile/) 4.63 [(1193)](https://www.softwareadvice.com/internal-communications/text-request-profile/reviews/) Best for:Proactive Chat ### Pricing availability Free trial: Not available Free version: Not available Software Advice Summary Text Request is the business texting platform built to ignite customer engagement. We’ve crafted plug-and-play messaging solutions to your everyday communication problems, so you can cut through the noise and connect with customers anytime, anywhere. Text Request is designed to scale with you, from one person handling a few conversations, to thousands of employees sending millions of messages, to custom solutions built on our API. Learn more about how we help busy business leaders like you with conversational texting and customer engagement at textrequest.com.... [Read more](https://www.softwareadvice.com/internal-communications/text-request-profile/) ### What users love - Intuitive and user-friendly design - Responsive support and engagement tools - Efficient team and client messaging ### To take in mind - Message management and delivery issues - Cluttered and confusing dashboard layout - Mobile app reliability concerns ### Best rated features: Data Import/Export 5.0 Polls/Voting 5.0 Automated Responses 5.0 Proactive Chat 4.7 ### Worst rated features: Mobile Coupons 3.0 Video Conferencing 3.2 [See all features](https://www.softwareadvice.com/internal-communications/text-request-profile/#key-features) ### Product: Rasayel [Rasayel](https://www.softwareadvice.com/product/449981-Rasayel/) 4.77 [(66)](https://www.softwareadvice.com/product/449981-Rasayel/) ### Pricing availability Free trial: Available Free version: Not available Software Advice Summary Rasayel is a customer communication platform designed to optimize sales and support through the WhatsApp channel. Rasayel enables businesses to streamline their communication by integrating sales teams' activities with WhatsApp, allowing for more efficient customer interactions and deal closures.... [Read more](https://www.softwareadvice.com/product/449981-Rasayel/) ### Best rated features: Communication Management 5.0 Data Import/Export 5.0 Autoresponders 5.0 Workflow Automation 5.0 ### Worst rated features: Reporting & Statistics 4.0 Interactive Content 4.0 [See all features](https://www.softwareadvice.com/product/449981-Rasayel/#key-features) ### Start $30.00/month [See full pricing details](https://www.softwareadvice.com/product/449981-Rasayel/#pricing-and-plans) ### Product: TimelinesAI [TimelinesAI](https://www.softwareadvice.com/customer-communications-mngt/timelinesai-profile/) 4.63 [(116)](https://www.softwareadvice.com/customer-communications-mngt/timelinesai-profile/reviews/) Best for:Third-Party Integrations ### Pricing availability Free trial: Available Free version: Not available Software Advice Summary TimelinesAI is a WhatsApp Shared Inbox and CRM integration tool for teams using multiple individual numbers. Connect a number via QR in minutes, collaborate in a unified inbox, and sync messages, media, and contacts to CRM records (Pipedrive, HubSpot, Close, monday.com, Zoho, Salesforce). No coding required—just faster replies, cleaner data, and measurable workflows from day one. ✅ Shared inbox for multiple WhatsApp numbers: assign owners, mention teammates, add internal notes, organize with labels, build saved views, and keep a single source of truth for every client thread. ✅ Native CRM integrations: map conversations and media to the right leads/contacts/deals automatically, keep timelines in sync, reduce manual copy-paste, and maintain accurate reporting. ✅ Live inside your CRM: use the Chrome extension to read/reply without switching tabs; keep context, reduce handle time, and avoid fragmented history. ✅ Automation without code: trigger follow-ups, tasks, and notifications; update fields and stages; route chats based on rules; and standardize SLAs for consistent service. ✅ Campaigns at scale: run mass and bulk-reply workflows with guardrails, personalize content, and monitor delivery/response patterns to improve outreach quality. ✅ AI assistance: summarize long threads, propose next replies, power autoresponders for off-hours, and escalate when intent or sentiment changes. ✅ Build your stack: connect via Zapier, Make, webhooks, and API; plug TimelinesAI into help desks, data warehouses, and internal tools with minimal effort. ✅ Analytics and governance: track volumes, workloads, and response times; review assignments and outcomes; export for BI; apply roles/permissions for safe collaboration. ✅ Quick start and support: fully functional 10-day trial, no credit card; scan QR to connect, invite your team, and use in-app onboarding to go live quickly. ✅ Works with the WhatsApp mobile app: keep the device online for continuous sync and maintain reliability with simple, proven setup. Who uses TimelinesAI: sales, success, and support teams; agencies and services businesses; SMB and mid-market companies that rely on WhatsApp to acquire, onboard, and retain customers but need CRM visibility, team collaboration, and automation. What you solve: scattered chats across personal devices, slow replies, manual CRM updates, inconsistent follow-ups, and zero reporting. With TimelinesAI, WhatsApp becomes structured, auditable, and scalable—so every customer conversation contributes to pipeline, retention, and growth.... [Read more](https://www.softwareadvice.com/customer-communications-mngt/timelinesai-profile/) ### Best rated features: Real-time Consumer-facing Chat 5.0 CRM 4.9 API 4.8 Chat/Messaging 4.7 ### Worst rated features: Contact Management 3.8 [See all features](https://www.softwareadvice.com/customer-communications-mngt/timelinesai-profile/#key-features) ### CRM Integration $25.00/month Sync WhatsApp messages and media with CRMs (Pipedrive, HubSpot, Zoho, Salesforce, monday.com) - 1,000 workflow actions per month - Native integrations, webhooks, API, Zapier, Make - ChatGPT chat summaries and auto-responses - Mass messaging via CSV import - Chrome Extension for embedded chat view - Free monthly integration consulting (for teams with 10+ users)... [Read more](https://www.softwareadvice.com/customer-communications-mngt/timelinesai-profile/#pricing-and-plans) ### Shared Inbox $40.00/month Everything in CRM Integration, plus: - 2,000 workflow actions per month - Shared Inbox interface to manage WhatsApp messaging in real time - Advanced filtering, labels, and custom views of contacts - Automatic chat assignment and responsibility tracking - Analytics and reporting - Bulk reply campaigns from the inbox - Auto-responder and chat dispatcher... [Read more](https://www.softwareadvice.com/customer-communications-mngt/timelinesai-profile/#pricing-and-plans) ### Mass Messaging & Automation $60.00/month Everything in Shared Inbox, plus: - 3,000 workflow actions per month - High-volume WhatsApp sending automation - Flexible sending speed and contact limits - Built for outreach, customer engagement, and sales campaigns - Support for WhatsApp Business API (coming soon)... [Read more](https://www.softwareadvice.com/customer-communications-mngt/timelinesai-profile/#pricing-and-plans) [See full pricing details](https://www.softwareadvice.com/customer-communications-mngt/timelinesai-profile/#pricing-and-plans) ### Product: RueBaRue [RueBaRue](https://www.softwareadvice.com/customer-communications-mngt/ruebarue-profile/) 5.0 [(29)](https://www.softwareadvice.com/customer-communications-mngt/ruebarue-profile/reviews/) ### Pricing availability Free trial: Available Free version: Not available Software Advice Summary RueBaRue is a leading provider of innovative guest communication software for vacation rental home managers. Our software works in tandem with leading vacation rental software, enhancing the guest experience your company provides after your guests book a home. Our product helps you create digital guestbooks customized for each property, local area guides to the best restaurants, attractions and activities, guest surveys, Google business reviews and revenue-driving extended guest stays. With SMS/text automation, you can send guestbooks, surveys, welcome letters and much more automatically on a date and time you choose. Guest text messaging facilitates instant communication between guests and your team, leading to speedy problem solving and stellar guest reviews. RueBaRue software helps you save time, streamline operations, increase you revenue and please your guests. Guest text messaging, a popular time saving feature, can cut guest calls and emails by 50 percent. Alerts lets you text guests instantly in the event of a hurricane, road construction or a power outage. By integrating with popular vacation rental software, RueBaRue lets you create individualized guestbooks and curated local area guides in seconds and eliminates the need to import guest reservations manually. RueBaRue listens to our customers and is constantly on the lookout for solutions to the problems vacation rental home managers face. Since launching in 2016 with just one product -- local area guides -- we've blossomed into a dynamic, multifaceted platform focused on every aspect of guest communication. We've got new features for you on our back burner and can't wait to roll them out in the near future.... [Read more](https://www.softwareadvice.com/customer-communications-mngt/ruebarue-profile/) ### Best rated features: Guest Experience Management 5.0 Guest Communications 5.0 For Vacation Rentals 5.0 Reservations Management 5.0 [See all features](https://www.softwareadvice.com/customer-communications-mngt/ruebarue-profile/#key-features) ### Basic $5.00/month [See full pricing details](https://www.softwareadvice.com/customer-communications-mngt/ruebarue-profile/#pricing-and-plans) 1 [2](https://www.softwareadvice.com/customer-communications-mngt/?page=2)[3](https://www.softwareadvice.com/customer-communications-mngt/?page=3)[4](https://www.softwareadvice.com/customer-communications-mngt/?page=4)[5](https://www.softwareadvice.com/customer-communications-mngt/?page=5) ... [13](https://www.softwareadvice.com/customer-communications-mngt/?page=13) ## Popular Comparisons [ Text Request vs WhatsApp ](https://www.softwareadvice.com/internal-communications/text-request-profile/vs/whatsapp/)[ LiveAgent vs Zendesk Suite ](https://www.softwareadvice.com/compare/26892-Zendesk/vs/109980-liveagent/)[ Telegram vs Viber ](https://www.softwareadvice.com/customer-communications-mngt/telegram-profile/vs/viber/)[ Tidio vs Freshdesk ](https://www.softwareadvice.com/crm/freshdesk-profile/vs/tidio-chat/)[ Bigin by Zoho CRM vs Pipedrive ](https://www.softwareadvice.com/crm/bigin-by-zoho-crm-profile/vs/pipedrive/)[ Intercom vs Zoho Desk ](https://www.softwareadvice.com/crm/intercom-profile/vs/zoho-desk/) ## Your Guide to Top Customer Communications Management Software, October 2024 Software Advice uses reviews from real software users to highlight the top-rated Customer Communications Management products in North America. [Learn how products are chosen](https://www.softwareadvice.com/legal-page/frontrunners-methodology/) #### Explore FrontRunners - [Gladly](https://www.softwareadvice.com/call-center/gladly-profile/) - [UJET](https://www.softwareadvice.com/telemarketing/ujet-profile/) - [Missive](https://www.softwareadvice.com/voip/missive-profile/) - [Chekkit](https://www.softwareadvice.com/customer-communications-mngt/chekkit-profile/) - [Broadly](https://www.softwareadvice.com/review-management/broadly-profile/) - [Chaty](https://www.softwareadvice.com/customer-success/chaty-profile/) - [Zipteams](https://www.softwareadvice.com/voip/zipteams-profile/) - [Nextiva Contact Center](https://www.softwareadvice.com/product/20035-Nextiva-Call-Center/) - [WhatsApp](https://www.softwareadvice.com/customer-communications-mngt/whatsapp-profile/) - [LiveAgent](https://www.softwareadvice.com/crm/liveagent-profile/) - [Superchat](https://www.softwareadvice.com/conversational-marketing/superchat-profile/) - [Kustomer](https://www.softwareadvice.com/customer-experience/kustomer-profile/) - [Text Request](https://www.softwareadvice.com/internal-communications/text-request-profile/) - [Desku](https://www.softwareadvice.com/product/371788-Desku/) - [Help Scout](https://www.softwareadvice.com/crm/help-scout-profile/) - [Telegram](https://www.softwareadvice.com/customer-communications-mngt/telegram-profile/) - [HelpDesk](https://www.softwareadvice.com/issue-tracking/helpdesk-profile/) - [Front](https://www.softwareadvice.com/crm/front-profile/) - [JivoChat](https://www.softwareadvice.com/crm/jivochat-profile/) - [Gorgias](https://www.softwareadvice.com/crm/gorgias-profile/) - [Sociocs](https://www.softwareadvice.com/customer-communications-mngt/sociocs-profile/) - [Tidio](https://www.softwareadvice.com/live-chat/tidio-chat-profile/) - [Genesys Cloud CX](https://www.softwareadvice.com/call-center/genesys-contact-centre-profile/) - [Zoho Desk](https://www.softwareadvice.com/crm/zoho-desk-profile/) - [Freshdesk](https://www.softwareadvice.com/crm/freshdesk-profile/) “Usability” includes user ratings for Functionality and Ease of Use. “Customer Satisfaction” includes user ratings for Customer Support, Likelihood to Recommend and Value for Money. Reviews analysis period: The reviews analysis period spans two years and ends the 15th of the month prior to publication. ### Related Customer Communications Management Software - [Content Management Software](https://www.softwareadvice.com/cms/) - [Customer Engagement Software](https://www.softwareadvice.com/crm/customer-engagement-comparison/) - [Customer Service Software](https://www.softwareadvice.com/crm/customer-service-comparison/) - [Customer Support Software](https://www.softwareadvice.com/customer-support/) - [Marketing Automation Software](https://www.softwareadvice.com/marketing/automation-comparison/) - [Personalization Software](https://www.softwareadvice.com/personalization/)