About Statflo

Statflo is the only fully compliant enterprise-grade business text messaging software built to empower frontline teams to communicate with customers on their preferred medium of choice. Statflo can seamlessly integrate with existing systems, embed rich sendable content, and allows customer-facing teams to meet the demands of today’s connected customers. ...
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Statflo User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

5

Customer support

5

Functionality

4.5

Showing 1 - 5 of 31 reviews

Lars

Verified reviewer

Company size: 51-200 employees

Industry: Telecommunications

Time used: More than 2 years

Review Source: Capterra

5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

October 2020

The Best Addition to our Sales Culture Since [SENSITIVE CONTENT HIDDEN]!

Our business has made Statflo a cornerstone of how we do business. It is the medium for most client interactions, tracks client and rep growth and tenure-ship, and has allowed us to scale in different markets.

Pros

Statflo is user friendly, simplistic, direct and easy to monitor results and track progress.

Cons

Lacking some integration with email, which is crucial for B2B, and could have some better funnel management tools.

Response from Statflo

Appreciate the honest feedback, Lars. Wes had some candid feedback as well but really happy to hear how Statflo products have impacted your sales culture. Regarding integration with email, we're cooking up some really cool stuff regarding multi-channel messaging. You can check it out here and even sign up for early access: https://www.statflo.com/features/multi-channel-messaging

Replied October 2020

Brian

Company size: 201-500 employees

Industry: Retail

Time used: Less than 2 years

Review Source: Capterra

5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

October 2020

Statflo is so dope.

Overall Statflo has been a game changing tool to our business. Statflo allowed use to replace our antiquated customer outreach process of making phone calls with sending text messages. Text messaging has made our reach more effective and less time consuming. The ability to see all conversations, track completion and weigh ROI have taken our customer outreach to the next level.

Pros

What drove us to Statflo was their straight forward and honest ROI reporting tools. This is not a tool that relies on sketchy formulas to show a return. Statflo is so confident in their product they use real numbers.

Cons

While integration, ramp up and ease of use were simple and strongly supported by their customer success team the current version of the software lacks end user control of some simple features that would be more effectively managed by the user than Statflo.

Reasons for choosing Statflo

We chose Statflo because their team seemed more committed to making us successful with their product than to getting us to buy their product.

Reasons for switching to Statflo

We jumped from Chatterspot to Statflo because we wanted a way to message our customers without the hassle of having them opt in and we were looking for a company who tracked ROI in a real life way.

Response from Statflo

Brian, thank you for the dope review! You're right - we stand behind the results we help you drive and we're happy to put our platform and our team up to the test with transparent ROI reporting. Would love to learn more about the functionality you're referring to for end users. I'll be sure to pass the word on to your CSM.

Replied October 2020

Chad

Company size: 11-50 employees

Industry: Telecommunications

Time used: More than 2 years

Review Source: Capterra

4

Ease-of-use

out of 5
4

Value for money

out of 5
5

Customer support

out of 5
3

Functionality

out of 5

October 2020

A good web based CRM

It's good for what we use it for, but I believe we could likely go more in depth on the service. We love working with [SENSITIVE CONTENT HIDDEN] and the support from her and her team is great!

Pros

I do like that it's web based so that it can be accessed from anywhere. The functionality of the lists is fairly straight forward and the ability to report on progress is seamless.

Cons

As it is a CRM, it does lack full CRM capabilities. Can I manage a customer database and set follow-up reminders to notify me of my next action on that account? Outside of creating an activity, I don't have the ability to do these things.

Response from Statflo

Hey Chad - thanks for the candid feedback. Sorry to hear that some of our CRM functionalities aren't living up to your workflow. We're enhancing the platform constantly and we're making it way easier to log activities, set reminders, leave notes, and more...all directly from the messenger window! Stay tuned and thanks for feedback again.

Replied October 2020

Ted

Company size: 51-200 employees

Industry: Telecommunications

Time used: More than 2 years

Review Source: Capterra

5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

October 2020

The best keeps getting better

As stated we are able to reach out to our existing customers after the initial sale and ensure they are satisfied and have all questions answered. We also reach out to customers who are eligible for renewals and can inform them of offers.

Pros

We use Statflo in all our locations and it has become absolutely critical to our success in reaching our connecting with our customers. The value of this contact is measured in customer satisfaction and importantly sales. We would not be experiencing the level of success without this incredible product.

Cons

There are no cons in that when issues arise we find the support at Statflo to be above the norm.

Reasons for choosing Statflo

Statflo was highly recommended by our Carrier TELUS and has proven to be one of the best investments we have made to date. We cannot envision a date that we will cease to use this amazing product.

Response from Statflo

Thanks, Ted. Amazing to hear that the sales culture has really been molded around Statflo products. What you describe is exactly what we're in business to help you achieve: increase sales, engage your customers, and increase satisfaction.

Replied October 2020

Chad

Company size: 201-500 employees

Industry: Wireless

Time used: More than 2 years

Review Source: Capterra

5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

October 2020

Statflo is simple and effective!

Since we started with Statflo a few years ago every single person I've communicated with, met, or interacted with at the organization was AMAZING to work with. They're all willing to listen and understand what their customers want out of their software. I have always been able to get advice from my "go to" person at Statflo that proves to be beneficial for our business. We love working with this company!

Pros

We really like how easy it is to have conversations with our customers through Statflo. We can easily organize the conversations by the campaign and focus on having effective interactions. From an admin standpoint the reporting is very clean and easy to use. I can get the info I need whenever I need it to analyze ROI, where I need to improve, and what is working well.

Cons

There have been a couple of times where a list wasn't built with the exact criteria requested, but it is always fixed within minutes of requesting it. Nothing major

Response from Statflo

Thanks for the review, Chad! We are so happy to work with Cellular Plus!

Replied May 2021

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