# Pipedrive Software Overview 2026 - Features & Pricing > Review of Pipedrive Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/customer-communications-mngt/pipedrive-profile --- [Home](https://www.softwareadvice.com/) / [CRM Software](https://www.softwareadvice.com/crm/) / Pipedrive Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/crm/pipedrive-profile/reviews/)[Alternatives](https://www.softwareadvice.com/crm/pipedrive-profile/alternatives/) # Pipedrive 2026: Benefits, Features & Pricing Updated June 4, 2026 Written by [Andrew Blair](https://www.softwareadvice.com/resources/author/andrew-blair/) Content Analyst Edited by [Parul Sharma](https://www.softwareadvice.com/resources/author/parul-sharma/) Editor Wondering if Pipedrive is right for your organization? Our CRM Software selection experts can help you in 15 minutes or less. On this page - Our Summary - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - Key Sentiments - User Reviews - Frequently Asked Questions - Popular Comparisons ## Our Summary Pipedrive 4.5 [(3055)](https://www.softwareadvice.com/crm/pipedrive-profile/reviews/) FrontRunner 2026 Pros: - Customer relationship management - Visual sales pipeline Cons: - Poor customer support - Expensive pricing Pricing Starting at $19.00 per month ### What is Pipedrive: Pipedrive is a cloud-powered customer relationship management (CRM) and sales enablement solution. It gives teams visual sales pipelines, drag-and-drop functionality, and automated emails and follow-ups for managing leads and deals. With Pipedrive, users can track deal progress using visualization tools that show how prospects are moving through the sales process. ### Why we like Pipedrive: Pipedrive allows users to track activity and sync with their calendars. It also provides helpful transcripts of chats and chat histories. Many users value Pipedrive because it’s a relatively intuitive solution, which makes it easy to learn and work with. Based on 3,044 reviews collected by Software Advice, it scores 4.5 out of 5 stars for ease of use. ### Who should use Pipedrive: Pipedrive is a good option for sales teams that struggle with keeping track of where leads are in the sales funnel. It also helps teams with complicated sales processes organize core tasks into a single app. Given its user-friendly interface, Pipedrive can work well for users who need to better organize their sales processes but don’t have much experience with CRMs. It also suits organizations of different sizes, with a total of 69% of reviewers having between two and 200 employees. Wondering if Pipedrive is right for your organization? Our CRM Software selection experts can help you in 15 minutes or less. ## Pipedrive User Interface ## Popular Pipedrive Alternatives Main Product Pipedrive 4.5 [(3055)](https://www.softwareadvice.com/crm/pipedrive-profile/reviews/) Ratings Breakdown - 4.54Ease of use - 4.39Value for money - 4.37Customer support - 4.30Functionality Pricing Starting at $19.00 per month Get Price Alternative Product [HubSpot CRM](https://www.softwareadvice.com/product/1854-HubSpot-CRM/) 4.5 [(4462)](https://www.softwareadvice.com/product/1854-HubSpot-CRM/reviews/) Ratings Breakdown - 4.38Ease of use - 4.29Value for money - 4.39Customer support - 4.36Functionality Pricing Starting at $20.00 per month Get Price Alternative Product [Salesforce Sales Cloud](https://www.softwareadvice.com/product/2764-Salesforce/) 4.4 [(18785)](https://www.softwareadvice.com/product/2764-Salesforce/reviews/) Ratings Breakdown - 3.99Ease of use - 4.05Value for money - 4.13Customer support - 4.38Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [Zoho CRM](https://www.softwareadvice.com/crm/zoho-crm-profile/) 4.3 [(6977)](https://www.softwareadvice.com/crm/zoho-crm-profile/reviews/) Ratings Breakdown - 4.15Ease of use - 4.29Value for money - 4.08Customer support - 4.27Functionality Pricing Starting at $14.00 per month Get Price Alternative Product [Bigin by Zoho CRM](https://www.softwareadvice.com/crm/bigin-by-zoho-crm-profile/) 4.7 [(731)](https://www.softwareadvice.com/crm/bigin-by-zoho-crm-profile/reviews/) Ratings Breakdown - 4.75Ease of use - 4.73Value for money - 4.49Customer support - 4.50Functionality Pricing Starting at $7.00 per year Get Price Alternative Product [Kylas Sales CRM](https://www.softwareadvice.com/marketing/kylas-profile/) 4.8 [(596)](https://www.softwareadvice.com/marketing/kylas-profile/reviews/) Ratings Breakdown - 4.79Ease of use - 4.79Value for money - 4.80Customer support - 4.69Functionality Pricing Starting at $250.00 per month Get Price ## Pipedrive Overview Pipedrive is a web-based sales CRM solution that helps sales teams of all sizes and industries close more deals. Pipedrive lets salespeople, business owners and everyone in between focus on selling with its customizable sales pipelines, real-time insights and powerful AI features. Pipedrive’s interface empowers salespeople to streamline workflows and unite their tasks in one workspace. Its AI-powered tools offer personalized sales tips which assists users with winning and renewing deals. ## Pipedrive Pricing and Plans Starting price: $19.00 per month Free Trial Free Version Lite $19.00 per user, per month Plan includes: - Lead, calendar and pipeline management - Sales Assistant and AI-generated reports - Real-time sales feed - 500+ integrations - Personalized onboarding Growth $34.00 per user, per month Plan includes: - Lite plan + - Full email sync with tracking - Automations and nurturing sequences - Subscriptions and forecast reports - Meeting scheduler and contacts timeline - Live chat support Premium $64.00 per user, per month Plan includes: - Growth plan + - Lead generation and routing - Custom scoring and company data enrichment - AI-powered multi-email tools - Contracts and e-signatures - Enhanced customization for teams, reports and data fields Ultimate $89.00 per user, per month Plan includes: - Premium plan + - Fortified account security with rules and alerts - Phone and email data enrichment - Maximized usage limits - Sandbox testing account Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ### Our Analysis of Pipedrive's Pricing Plans We've conducted a thorough examination of Pipedrive's pricing plans to help you determine which option best aligns with your sales team's needs and budget constraints. We'll walk you through each plan's key features, benefits, and limitations to empower you to make an informed decision. Pipedrive offers five distinct pricing tiers: Essential, Advanced, Professional, Power, and Enterprise. Each plan is designed to cater to different business... sizes and sales requirements, with several add-ons available to enhance functionality based on specific needs. \*\*Essential plan\*\* The Essential plan is Pipedrive's entry-level offering, priced at $14 per seat per month when billed annually or $24 per seat per month when billed monthly. This plan provides fundamental CRM capabilities for small teams or businesses just beginning to formalize their sales processes. Key features include lead calendar and pipeline management, seamless data import capabilities, access to over 400 integrations, and AI-powered report generation. \*\*Pros:\*\* - \*\*Intuitive pipeline visualization:\*\* The visual sales pipeline makes it easy to track deals and prioritize activities even for CRM beginners. - \*\*Extensive integration ecosystem:\*\* With 400+ integrations available, you can connect Pipedrive to your existing tech stack without disruption. - \*\*AI-powered reporting:\*\* Get valuable insights into your sales activities, deals, and contacts without complex manual analysis. \*\*Cons:\*\* - \*\*Limited email functionality:\*\* Lacks advanced email features like templates and tracking that are essential for efficient sales communication. - \*\*Basic automation capabilities:\*\* Minimal automation options restrict your ability to streamline repetitive sales tasks. - \*\*Limited customization:\*\* Fewer options for tailoring the CRM to your specific sales process and reporting needs. \*\*Advanced plan\*\* The Advanced plan, priced at $39 per seat per month billed annually or $49 per seat per month billed monthly, is designed for growing sales teams that need more sophisticated communication tools and time-saving automations. This plan includes all Essential features plus full email sync with templates, open and click tracking, group emailing capabilities, an automations builder with email sequences, and meeting scheduling tools. \*\*Pros:\*\* - \*\*Comprehensive email toolkit:\*\* Full email sync, templates, and tracking capabilities significantly enhance sales communication efficiency. - \*\*Time-saving automations:\*\* The automation builder allows teams to create workflows that reduce manual tasks and standardize processes. - \*\*Enhanced scheduling features:\*\* Meeting, email, and video call scheduling tools streamline the appointment-setting process. \*\*Cons:\*\* - \*\*No contract management:\*\* Lacks proposal and contract management features that are increasingly important for closing deals efficiently. - \*\*Limited forecasting capabilities:\*\* Doesn't include the advanced revenue forecasting tools needed for strategic planning. - \*\*Basic team management:\*\* Missing more sophisticated team management and lead routing features needed by larger sales organizations. \*\*Professional plan\*\* At $49 per seat per month billed annually or $69 per seat per month billed monthly, the Professional Plan caters to established sales teams requiring advanced tools for deal management and team coordination. This plan includes all Advanced plan’s features plus an AI-powered Sales Assistant, contract and proposal management with e-signatures, streamlined lead routing, team management tools, revenue forecasts, custom field reporting, and enhanced data quality settings. \*\*Pros:\*\* - \*\*AI-powered assistance:\*\* The Sales Assistant provides intelligent recommendations to help reps prioritize actions and close deals faster. - \*\*End-to-end deal management:\*\* Contract and proposal tools with e-signatures create a seamless path from opportunity to closed deal. - \*\*Advanced reporting and forecasting:\*\* Revenue forecasts and custom field reporting provide deeper insights for strategic decision-making. \*\*Cons:\*\* - \*\*Limited project management:\*\* Lacks robust project planning and tracking capabilities needed for complex sales processes. - \*\*Basic permission controls:\*\* Doesn't offer the granular permission settings that larger organizations typically require. - \*\*Standard support options:\*\* Doesn't include the premium support options available in higher-tier plans. \*\*Power plan\*\* The Power plan, priced at $64 per seat per month billed annually or $79 per seat per month billed monthly, is designed for larger sales organizations that need enhanced project management capabilities and superior support. This plan includes all features of the Professional plan plus project planning, tracking, and delivery tools. It also offers increased control over account permissions and visibilities, and premium support options including 24/7 live chat and phone support. \*\*Pros:\*\* - \*\*Comprehensive project management:\*\* Built-in tools for planning, tracking, and delivering projects enhance post-sale implementation. - \*\*Granular permission controls:\*\* Advanced account permissions and visibility settings provide the security larger organizations need. - \*\*Premium support access:\*\* 24/7 live chat and phone support ensure issues are resolved quickly to minimize disruption. \*\*Cons:\*\* - \*\*Limited security customization:\*\* Lacks some of the enhanced security preferences available in the Enterprise plan. - \*\*Reporting constraints:\*\* Doesn't offer unlimited reports and customizations that data-driven organizations might require. - \*\*Automation limitations:\*\* Caps on automation and email syncs may restrict highly active sales organizations. \*\*Enterprise plan\*\* The Enterprise plan, Pipedrive's premium offering at $99 per seat per month billed annually or $129 per seat per month billed monthly, is tailored for large organizations with complex requirements and security needs. This plan includes all features of the Power plan plus enhanced security preferences, unlimited reports and customizations, and maximum allowances for automations and email syncs per seat. \*\*Pros:\*\* - \*\*Enterprise-grade security:\*\* Enhanced security preferences ensure sensitive sales data remains protected according to corporate standards. - \*\*Unlimited analytical capabilities:\*\* No restrictions on reports and customizations enable comprehensive sales performance analysis. - \*\*Maximum automation potential:\*\* Highest allowances for automations and email syncs optimize efficiency for large sales teams. \*\*Cons:\*\* - \*\*Significant investment:\*\* The highest price point may be difficult to justify for organizations with tight budgetary constraints. - \*\*Potential feature overwhelm:\*\* The extensive feature set may create complexity for teams that don't need all capabilities. - \*\*Training requirements:\*\* Maximizing value from the comprehensive toolset requires significant user training and adoption efforts. \*\*Add-on options\*\* Pipedrive offers several add-ons to enhance functionality across all plans: \*\*LeadBooster Add-On\*\* ($32.50 per company per month billed annually or $39 billed monthly) provides lead generation tools including chatbot, live chat, prospector, web forms, and scheduler. \*\*Web Visitors Add-On\*\* ($41 per company per month billed annually or $49 billed monthly) helps identify organizations browsing your website and provides engagement insights. Campaigns Add-On ($13.33 per company per month billed annually or $16 billed monthly) enables customizable email campaigns with professional templates and real-time reporting. \*\*Smart Docs Add-On\*\* ($32.50 per company per month, billed annually or $39 billed monthly if added to Essential or Advanced plans; included free with Professional or higher plans) offers trackable quotes, proposals, contracts, and e-signatures. \*\*Projects Add-On\*\* ($6.70 per user per month billed annually or $8 billed monthly) provides project templates, Kanban boards, project automation, and task management tools. \*\*Conclusion\*\* After analyzing Pipedrive's pricing structure, it's clear that the company offers a scalable solution designed to accommodate sales teams at various stages of growth and sophistication. \*\*For startups and small businesses:\*\* The Essential plan at $14 per seat per month (billed annually) provides a cost-effective entry point with fundamental CRM capabilities. This plan is ideal for teams just beginning to formalize their sales processes who need basic pipeline management without complex features. As sales activities increase, the Advanced plan at $39 per seat per month (billed annually) offers significant value through its enhanced email capabilities and automation tools. \*\*For midsized businesses:\*\* The Professional plan at $49 per seat per month (billed annually) represents the sweet spot for many growing sales organizations. Its combination of AI assistance, contract management, and revenue forecasting provides the tools needed to scale efficiently without overwhelming complexity. The included Smart Docs add-on ($32.50 per month) adds significant value for teams focused on streamlining their proposal and contract processes. \*\*For large organizations:\*\* The Power plan at $64 per seat per month (billed annually) or Enterprise plan at $99 per seat per month (billed annually) delivers the advanced security, permissions, and support that enterprise-level sales operations require. These plans are particularly valuable for organizations with complex sales processes, multiple teams, and stringent security requirements. When selecting a Pipedrive plan, carefully consider your current sales process complexity, team size, and growth trajectory. The modular approach with add-ons allows for customization based on specific needs, though costs can accumulate quickly when multiple add-ons are required. Annual billing offers significant savings (approximately 15-20%) compared to monthly billing across all plans, making it the preferred option for organizations committed to long-term CRM implementation. All plans include a 14-day free trial without requiring a credit card, allowing risk-free evaluation before committing to a subscription. ### Compare Pricing Compare pricing across our most frequently recommended CRM products. Software options Starting price\* User rating [Salesforce Sales Cloud](https://www.softwareadvice.com/product/2764-Salesforce/) $25.00 per month 4.40[(18785 reviews)](https://www.softwareadvice.com/product/2764-Salesforce/reviews/) **141** recommendations [Claritysoft CRM](https://www.softwareadvice.com/crm/claritysoft-profile/) $49.00 per month 4.51[(243 reviews)](https://www.softwareadvice.com/crm/claritysoft-profile/reviews/) **138** recommendations [HubSpot Sales Hub](https://www.softwareadvice.com/crm/hubspot-sales-profile/) $15.00 per month 4.54[(501 reviews)](https://www.softwareadvice.com/crm/hubspot-sales-profile/reviews/) **95** recommendations [LeadMaster](https://www.softwareadvice.com/landing-page/leadmaster-crm-profile/) $10.00 4.13[(36 reviews)](https://www.softwareadvice.com/landing-page/leadmaster-crm-profile/reviews/) **80** recommendations [kintone](https://www.softwareadvice.com/project-management/kintone-profile/) $24.00 per month 4.66[(153 reviews)](https://www.softwareadvice.com/project-management/kintone-profile/reviews/) **74** recommendations \*Defined as the price above any available free plan ## Pipedrive Features Drawn from insights across 3055 verified reviews, we've outlined Pipedrive's best and worst rated features and how they stack up against the average rating. Pipedrive's score Category average Pipedrive's Best Rated Features Activity Tracking 4.85 4.35 category average Transcripts/Chat History 4.68 4.27 category average Calendar Sync 4.68 3.83 category average Pipedrive's Worst Rated Features Quotes/Estimates 3.10 3.94 category average Lead Generation 3.50 3.77 category average Marketing Automation 3.60 3.93 category average - Popular features found in CRM Calendar Management Customer Journey Mapping Email Management Quotes/Estimates Reporting/Analytics Sales Pipeline Management Segmentation Task Management Territory Management Workflow Management - More features of Pipedrive Access Controls/Permissions Accounting Account Management Activity Dashboard Activity Tracking AI Copilot AI/Machine Learning Alerts/Notifications API Appointment Management Appointment Scheduling Automated Responses Autoresponders Batch Processing Business Card/Badge Scanning Buyer Management Calendar/Reminder System Calendar Sync Call List Management Call Management Call Recording Campaign Management Chatbot Churn Management Click Tracking Client/Property Matching Client Tracking Code-free Development Collaboration Tools Communication Management Configurable Workflow Contact Database Contact Management Content Delivery Content Management Contract/License Management CRM Customer Database Customer Engagement Customer History Customer Management Customer Segmentation Customer Support Customizable Branding Customizable Fields Customizable Reports Customizable Templates Customization Dashboard Dashboard Creation Data Entry Data Extraction Data Import/Export Data Management Data Security Data Synchronization Data Visualization Deal Management Document Management Document Storage Donor Management Drag & Drop Drip Campaigns Email Campaign Management Email Marketing Email Response Control Email Templates Email Tracking Estimating Expense Tracking Feedback Management Field Sales Management File Management For AEC Industry Forecasting For Financial Institutions For Healthcare For Insurance Industry For Mac Devices For Nonprofits For Real Estate For Real Estate Agencies For Sales Teams/Organizations For Small Businesses For Startups Generative AI Geotargeting Goal Management Goal Setting/Tracking Graphical Data Presentation Inbox Management Interaction Tracking Internal Chat Integration Landing Pages/Web Forms Lead Capture Lead Distribution Lead Engagement Lead Generation Lead Management Lead Notifications Lead Nurturing Lead Qualification Lead Scoring Lead Segmentation List Management Live Chat Marketing Automation Medical History Records Meeting Management Mobile Access Mobile App Modeling & Simulation Monitoring Multi-Channel Communication Multi-Channel Data Collection Multi-Currency Multi-Language Multiple Site Management Natural Language Processing Negative Feedback Management Offline Form Onboarding Online Forms Opportunity Management Pageview Tracking Patient Communications Patient Management Performance Management Performance Metrics Personalization Physician Management Pipeline Management Pipeline Reports Pre-Configured Bot Predictive Analytics Product Catalog Project Management Property Management Prospecting Tools Real-time Consumer-facing Chat Real-Time Notifications Recommendations Referral Tracking Relationship Tracking Reminders Reporting & Statistics Role-Based Permissions Sales Activity Management Sales Automation Sales Forecasting Sales Reports Sales Trend Analysis Scheduling Search/Filter Self Service Portal Shared Contacts Single Sign On Statistical Analysis Subscriber Management Summary Reports Survey/Poll Management Tagging Task Scheduling Team Assignments Template Management Templates Text Analysis Third-Party Integration Third-Party Integrations Time on Site Tracking Transcripts/Chat History Transfers/Routing Usage Tracking/Analytics Visual Analytics Visualization Web-based Deployment Web Forms Website Visitor Tracking ## Pipedrive Integrations Based on 3055 verified reviews, we've identified products most frequently integrated withPipedrive. [Gmail](https://www.softwareadvice.com/email-marketing/gmail-profile/) Integration rated 4.7 from 35 reviews Jill Fisher Office Manager Used for more than 2 years Reviewed January 2024 "“Love that our Gmail information is collected in Pipedrive and that we can email from pipedrive and find those later in Gmail. It's seamless!”" [Zapier](https://www.softwareadvice.com/cloud-management/zapier-profile/) Integration rated 4.7 from 37 reviews Fabiano Closs Sales Strategy and Operations Used for 1-2 years Reviewed September 2022 "“We need to pull data from Pipedrive CRM to automate a handmade workflow. Zapier handle it.”" Mailchimp Integration rated 4.5 from 26 reviews Microsoft Outlook Integration rated 4.8 from 13 reviews Google Drive Integration rated 4.3 from 12 reviews QuickBooks Online Integration rated 4.3 from 11 reviews Aircall Integration rated 4.1 from 10 reviews Calendly Integration rated 4.7 from 10 reviews See all 126 integrations ## Pipedrive Key Sentiments We analyzed 3055 verified reviews for Pipedrive to find out what actual users really think. Most Positive Sentiments Sales pipeline 66% Positive 29% Neutral 4% Negative Reviewers find Pipedrive's user-friendly interface and customizable pipeline management features highly beneficial. They value the ability to tailor pipelines to fit unique workflows and appreciate the platform's visual pipeline management tools. Users also highlight the drag-and-drop functionality and seamless pipeline visualization, which enhance the efficiency of tracking and sales process management. Lead tracking 62% Positive 30% Neutral 8% Negative Reviewers appreciate Pipedrive's comprehensive lead tracking and management capabilities, which help them stay organized and efficient. They find the software's ability to integrate data from various sources and automate follow-ups particularly useful. Users also value the detailed insights and easy-to-use interface that enhance their lead generation and tracking processes. Sales management 62% Positive 30% Neutral 8% Negative Users appreciate how Pipedrive simplifies sales management with its task automation and sales tracking features. They find the software's customer relationship management tools helpful in knowing their customers' details, behaviors, and wants. The improved customer interactions help businesses optimize their sales strategies and marketing efforts. The tool’s real-time reporting and user-friendly interface can help businesses stay organized and focused on their sales goals. Least Positive Sentiments Contact management 35% Positive 44% Neutral 21% Negative Reviewers appreciate Pipedrive's contact management tools, which allow for easy import/export of contact information and customization of the customer journey. They find the collaboration features and the ability to manage multiple contacts within deals beneficial. However, users report issues with contact duplication, limitations in contact customization, and difficulties in managing communication with contacts. Email tracking 42% Positive 35% Neutral 23% Negative Users find Pipedrive's email tracking and sync features useful for maintaining communication with clients and deals. They appreciate the ability to schedule follow-up activities and automatically attach emails to specific deals. However, some users experience issues with email syncing, integration problems, and limitations in email functionality, which can hinder their workflow. Data management 47% Positive 30% Neutral 23% Negative Users find Pipedrive's data import/export features and data management tools helpful for organizing and analyzing information. They appreciate the ability to customize fields, manage large data volumes, and seamlessly integrate data from other CRMs. However, some users encounter difficulties with data reporting, import errors, and limitations in data export options, which can be frustrating. ## Pipedrive User Reviews Overall Rating 4.5 Ratings Breakdown 5 64% 4 29% 3 5% 2 1% 1 1% Secondary Ratings Ease of Use 4.5 Value for money 4.4 Customer support 4.4 Functionality 4.3 Jim P. Verified reviewer Marketing and Advertising Self-Employed Used daily for more than 2 years Review source Reviewed April 2026 Great platform agnostic CRM for small business 4 Easy to scale - have used for multiple clients. Ideal for users who work between multiple platforms ie. google and microsoft. Would recommend. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Great for comprehensive features without an enterprise level pricetag. Ideal for solo or smbs with many integrations. Perfect for mid to late(r) funnel client management. Cons: Early funnel contact management. Other tools integrate well with the platform though to make the workflow seamless. Reasons for choosing Pipedrive Price and features were on point for what I needed. Reasons for switching to Pipedrive Copper was more aligned with gmail at the time. Vendor Response Hi Jim, Thanks for your feedback! We’re glad to hear Pipedrive is a great fit in terms of features and value, especially for SMBs and scaling across multiple clients. It’s great that integrations and flexibility across platforms like Google and Microsoft are supporting your workflow. We also appreciate your insights on funnel management, this kind of feedback is very helpful as we continue to improve. Best regards, Pipedrive Team Replied April 2026 Read More KS Kavit S. Verified reviewer Management Consulting 2-10 employees Used daily for less than 2 years Review source Reviewed April 2026 Value for money 4 For a small business like us, it works well without much of complexities, it does have the flexibility to use the tool. Would love to see some of the automations to generate leads using the tool itself. Ratings Breakdown 5 Ease of use 4 Value for money 4 Customer support 3 Functionality Pros: Pipedrive's user interface is very easy to use without complexities. We started using it for CRM and work management but later resiled that it is good for CRM but not work management. We still use it for CRM. Cons: Its capabilities with email campaign are limited. It could do a better job with email campaign and automations to make leads work like magic. Reasons for choosing Pipedrive It's easy to use and does feel expensive for what it does. Overall a good tool for small businesses. Vendor Response Hi Kavit, Thanks for your feedback! We’re glad to hear you find Pipedrive easy to use and a good fit for your CRM needs as a small business. It’s great that the platform provides the flexibility and simplicity your team was looking for. We also appreciate your feedback regarding work management, email campaigns, and automation capabilities. Your suggestions around stronger lead generation and more advanced automation features are valuable and have been shared with our team as we continue improving the platform. Best regards, Pipedrive Team Replied May 2026 Read More JW Jess W. Verified reviewer Information Technology and Services 2-10 employees Used weekly for more than 2 years Review source Reviewed December 2025 Continuing to use Pipedrive - a great CRM for small businesses 4 Previously 5 I really like the tool, we use it well, and assign tasks to team members. It’s a good way to simply keep track of customer follow ups, BUT, in the free version the sync with mailchimp could be better. I suppose that’s why you pay for the upgrade version! Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Previously 5 Pros: It’s easy to make bespoke pipelines and customize this with your business and desired tracking needs. Cons: The integration with mailchimp wasn’t as intuitive as I’d hoped. While we use this, it wasn’t hugely clear that the data had moved across. Read More HA Hayley A. Verified reviewer Computer Software 11-50 employees Used weekly for more than 2 years Review source Reviewed May 2026 Easy to navigate CRM 4 Ratings Breakdown 4 Ease of use 3 Value for money 3 Customer support 4 Functionality Pros: I like the separation between leads and deals. The swim lane layout for deals is easy to track and gives great visibility. Cons: The email integration has never quite worked how I’ve needed it to and I had issues with deliverability Reasons for switching to Pipedrive Unhappy with active campaign lead management capabilities Vendor Response Hi Hayley, Thanks for your feedback! We’re glad to hear you like the separation between leads and deals, and that the swim lane layout makes deal tracking easier and provides strong visibility across your pipeline. We also appreciate your feedback regarding the email integration and deliverability issues. Insights like these are valuable as we continue improving the email experience and overall platform reliability. Best regards, Pipedrive Team Replied May 2026 Read More Jonathon B. Verified reviewer Marketing and Advertising 11-50 employees Used daily for less than 2 years Review source Reviewed May 2026 Easy-to-use CRM with strong pipeline visibility and simple setup 4 Pipedrive helps us stay organized and consistent with our sales process by centralizing all deals, contracts, and activities in a single system. It reduces the chance of missing follow-ups and improves visibility into the pipeline for the whole team. As a result, we've been able to manage leads more efficiently and keep deals moving forward without relying on spreadsheets or manual tracking. Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: What stands out most about Pipedrive is how easy it is to use compared to other CRMs I've tried. The visual pipeline is extremely intuitive and makes it simple to track deals, prioritize tasks, and see where each opportunity sits in the sales process. I also like how quick the setup was—we were able to start using it with minimal onboarding. The interface is clean and not overwhelming, which helps with adoption across the team. On top of this, the automation features (like activity reminders and workflow triggers) save time on repetition tasks, and the integrations with email and other tools keep everything in one place. Cons: One downside is that reporting and customization can feel somewhat limited, especially if you're looking for more advanced analytics or complex workflows. Some features also require add-ons, which can increase the cost as your needs grow. It's great for straightforward sales processes, but larger teams may outgrow some of the built-in capabilities over time. Vendor Response Hi Jonathon, Thanks for your detailed feedback! We’re glad to hear you’re finding Pipedrive intuitive and easy to adopt, and that the visual pipeline, automations, and integrations are helping your team stay organized and manage deals more efficiently. We also appreciate your thoughts on reporting, customization, and scaling for more advanced workflows. This is valuable feedback and helps us continue improving the platform for teams with evolving needs. It’s great to know Pipedrive is helping your team centralize sales activities, improve visibility, and reduce manual tracking. Best regards, Pipedrive Team Replied May 2026 Read More SG Sauve G. Verified reviewer Insurance 11-50 employees Used daily for more than 2 years Review source Reviewed May 2026 Pipedrive The Hero 5 Overall experience is highly positive.Centralizes my client information and help with insights useful for boosting sales Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Pipedrive is super visual and simple .Satisfied with its customizable pipeline,easy on boarding,ability to set up automation and a single place of keeping my clients information. Cons: I don't have big complain about Pipedrive only that would like to have more advanced reporting features . Vendor Response Hi Sauve, Thank you for your review! We're glad to hear you're enjoying Pipedrive's visual interface, customizable pipelines, automation, and easy onboarding. It's great to know that having all your client information in one place is helping you stay organized and improve sales performance. We also appreciate your feedback about advanced reporting features. Best regards, Pipedrive Team Replied June 2026 Read More DŠ Dovilė Š. Verified reviewer Retail 2-10 employees Used daily for less than 6 months Review source Reviewed May 2026 Good Until Something Goes Wrong 1 Very disappointing customer experience regarding feature transparency and support. We specifically selected our plan after discussing our requirements with the sales team, including access to one shared/team inbox, which we then used successfully for months. After following support instructions to reconnect the account due to an email sending issue, the feature was suddenly removed and locked behind a more expensive plan upgrade. Instead of taking ownership of the situation, support repeatedly pushed upgrade options and offered only a temporary free trial of the higher plan as a “gesture of goodwill.” The whole experience felt misleading and poorly handled. What is concerning is that if this situation was caused by a system bug or internal mistake, it apparently went unnoticed for months until we encountered an email issue and contacted support. Following instructions from their AI bot to disconnect and reconnect the account resulted in losing access to a feature we had already been actively using for months. Situations like this raise questions to me about how reliably other system issues are monitored and handled — especially when businesses trust the platform with important operational and customer data. Ratings Breakdown 3 Ease of use 1 Value for money 1 Customer support 3 Functionality Pros: Easy to use interface, good deal pipeline visualization, and useful automation features for small sales teams. Cons: Poor ownership of customer issues and misleading handling of feature access. Very disappointed that the issue was never properly resolved. Vendor Response Hi Dovilé, Thank you for taking the time to share such detailed feedback. We’re glad to hear you find the interface, pipeline visualization, and automation features valuable for your team. We’re very sorry for the experience you described regarding feature access and support. We understand how disruptive and frustrating this situation has been, especially given your previous use of the feature in your workflow. Please be assured that our team is actively working on reviewing and addressing this case to reach a proper resolution. Feedback like yours is important and is being taken seriously to help improve both transparency and the overall support experience. Thank you again for bringing this to our attention. Best regards, Pipedrive Team Replied June 2026 Read More AS Amber S. Verified reviewer Business Supplies and Equipment 201-500 employees Used weekly for less than 12 months Review source Reviewed April 2026 Pipedrive Review 4 Overall, my team and I like using Pipedrive. I have not had issues with slowness or lagging, which I have faced with other similar products. Ratings Breakdown 5 Ease of use 5 Value for money 4 Customer support 4 Functionality Pros: I like that Pipedrive can be integrated with other applications as needed. I also like that the layout of their tool is very easy to utilize. They also offer different packages to choose from depending on what you are willing to pay. Cons: I feel like Pipedrive has limited reporting capabilities. While the dashboard is a great feature, I wish it had more reporting functionality. Vendor Response Hi Amber, Thanks for your feedback! We’re glad to hear you and your team are enjoying Pipedrive, especially the easy-to-use layout, integrations, and package flexibility. It’s also great to know the platform has been running smoothly and reliably for your team. We also appreciate your feedback on reporting capabilities and dashboard functionality. This is valuable input and has been shared with our team as we continue improving reporting and analytics features. Best regards, Pipedrive Team Replied May 2026 Read More SH Sabrina H. Verified reviewer Construction 51-200 employees Used daily for more than 2 years Review source Reviewed May 2026 Pipedrive Review 5 It's pretty good and easy to use. It's intimidating at first, but once you give it a few tries, it's super easy to understand. Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: I like how it's easy to navigate through, and there are different categories to separate stages of a job. This keeps things organized and easy to keep track of. Cons: I don't like that you can't assign a job to a person as you make a pipedrive. It automatically puts it under your name, so if you need to switch it, you have to go to your dashboard after creating it to change the name. Vendor Response Hi Sabrina, Thanks for your feedback! We’re glad to hear you find Pipedrive easy to navigate and helpful for keeping work organized through different stages and categories. It’s also great to know the platform became easy to understand after getting familiar with it. We appreciate your feedback about assigning ownership during creation, this is valuable input and has been shared with our team as we continue improving workflows and usability. Best regards, Pipedrive Team Replied May 2026 Read More LN Luciano N. Verified reviewer Education Management 501-1000 employees Used daily for less than 12 months Review source Reviewed May 2026 Good for everyday use! 4 Ratings Breakdown 4 Ease of use 3 Value for money 4 Customer support 3 Functionality Pros: The Kanban-Style work board create a easy to use workflow which allows staff to provide customer & client support. It integrates with other software used which includes email management especially. Features include AI Sales Assistant too! Cons: Some lag on the software and limited mobile app usage. The features on the lower end of the price package also seems inadequate sometimes Vendor Response Hi Luciano, Thank you for your review! We're glad to hear that the Kanban-style pipeline, integrations, email management capabilities, and AI Sales Assistant are helping your team provide effective customer support and manage workflows more efficiently. We also appreciate your feedback regarding occasional performance lag, mobile app limitations, and the features available on lower-tier plans. Insights like these are valuable as we continue to improve the platform and user experience. Best regards, Pipedrive Team Replied June 2026 Read More Showing 1 - 10 of 3055 Reviews [See All Reviews](https://www.softwareadvice.com/crm/pipedrive-profile/reviews/) ## Pipedrive FAQs - How much does Pipedrive cost? Pipedrive has an Essential plan that costs $14 per seat per month (billed annually). The Advanced plan, at $24 (billed annually), adds email sync and automation. The Professional plan is priced at $49 (billed annually). The Power plan costs $59 (billed annually). And, finally, the Enterprise plan costs $79 (billed annually). Pipedrive also offers a 14-day free trial for each of its plans. - What is Pipedrive best for? Pipedrive is best for visualizing sales pipelines and managing them throughout the customer lifecycle. Its visualization tools make it easier to see where deals are getting bogged down if sales are underperforming. Many also use Pipedrive to identify actions that result in stronger overall sales. - Does Pipedrive do invoicing? No, Pipedrive doesn’t have a feature specifically designed for invoicing. However, it can integrate with invoicing software and accounting solutions that have built-in invoicing tools. Since Pipedrive keeps track of so many customer details, these integrations can enable more detailed, informative invoices. - Does Pipedrive integrate with Excel? Yes, Pipedrive integrates with Microsoft Excel. You can export data from Pipedrive to Excel and then analyze and manipulate it within Excel’s spreadsheets. 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