About Pipedrive

Pipedrive is a web-based Sales CRM and pipeline management solution that enables businesses to plan their sales activities and monitor deals. Built using activity-based selling methodology, Pipedrive streamlines every action involved in converting a potential deal into a successful sale. As a cloud-based application, the solution can be accessed from anywhere 24x7 using any web browser or dedicated mobile apps.

Pipedrive provides sales personnel full visibility of different sales pipelines. A robust interface displays the progress stages for each deal with the complete details for next actionable items. The activity & goal feature allows users to track the pending activities in each pipeline. Pipedrive also offers custom sales reporting tools t...


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2,331 Reviews of Pipedrive

Average User Ratings

Overall

4.54 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(1,409)

1,409

4 stars

(784)

784

3 stars

(109)

109

2 stars

(24)

24

1 stars

(14)

14

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 2331 results

December 2021

User Profile Picture

JJ from Tonysuits

Verified Reviewer

Company Size: 1 employee

Industry: Human Resources

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2021

Best CRM for recruiting/talent management

This is by far one of the best CRM’s I’ve ever used. Have used HubSpot and many others, which were a lot less user-friendly and way more expensive.

Pros

I love the workflow, automations, and ease of use.

Cons

The only thing I didn’t care for is how the email sync is displayed in the software (I just use outlook anyway)

Reasons for Choosing Pipedrive

Ease of use, easy import, and didn’t make me use a work email address for sign up

Reasons for Switching to Pipedrive

More user-friendly and cheaper

December 2021

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

4.0

Functionality

5.0

December 2021

Good CRM for small sales organizations without too much bloat

Overall experience is very positive and I will continue to use this over other bloated softwares.

Pros

I like how simple and intuitive Pipedrive is to use without the bloat of a huge CRM and complex features a small business or sales department may not need. It has good integrations, notifications for customer actions, and easy sorting for customer profiles.

Cons

Nothing I dislike about this software, all is good. I am trying to think if there is anything I dislike and there is nothing on my mind.

Reasons for Choosing Pipedrive

Easy integrations, lack of marketing bloat, ease of use in UI, customer alerts

Reasons for Switching to Pipedrive

ActiveCampaign was too bloated for our sales organization and we did not need all the complex marketing automation, and Pipedrive in comparison is very lean and easy to use.

May 2021

Joseph from Valcomp Technology Inc.

Company Size: 2-10 employees

Industry: Computer Hardware

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

May 2021

Big fan of Pipedrive

I happen to be a Pipedrive user. I am also an independent reseller of the product, as well as an integration consultant (pipedriveexperts dot com). I have helped hundreds of customers integrated dozens of different CRMs. No single solution is perfect but I find that Pipedrive is the right choice for a large majority of our clients. Pipedrive strikes the right balance between features, ease-of-use and cost. I am happy to say that their technical support is (by far!) the best I have seen from any CRM. I recommend Pipedrive to many types of businesses.

Pros

Pipedrive really is built for salespeople. The reporting functions for management are there, and getting better every quarter, but is the ease-of-use for a salesperson that distinguishes Pipedrive.

Cons

Automations are generally a very strong feature of Pipedrive, but one type of automation is missing (unless you use an external service). That missing capability is date-based triggering of workflows. Pipedrive cannot yet send a birthday greeting or followup message based on a date (past or present). This is an inconvenience for us, and we have to use external tools to solve that problem.

Reasons for Choosing Pipedrive

Pipedrive strikes the right balance between features, ease-of-use and cost. I am happy to say that their technical support is (by far!) the best I have seen from any CRM. I recommend Pipedrive to many types of businesses.

December 2021

Nicholas from Suvoda

Company Size: 501-1,000 employees

Industry: Consumer Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Customer support

5.0

Functionality

3.0

December 2021

Pipedrive Review

Pros

The most appealing aspect of Pipedrive is the number of custom fields you can add-in. This allows you to capture more data points as you grow as a company.

Cons

The reporting could be more in-depth. Our company spends a lot of time having to export the raw data to further analyze what is going on within our company.

September 2021

User Profile Picture

Svitlana from Svitness LLC

Verified Reviewer

Company Size: 2-10 employees

Industry: Consumer Services

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

September 2021

A solid choice for a small business CRM

I find Pipedrive pleasant to work with, it's simple and efficient.

Pros

I like that you can call a potential or existing customer directly from the application, that makes keeping track on your sales activities very easy.

Cons

Certain features are buried deep in the structure, you need to know what you're looking for.

Reasons for Choosing Pipedrive

Pipedrive offered a much better pricing structure for us.

Reasons for Switching to Pipedrive

Salesforce was too expensive for our company's situation.