About Ascent360

Ascent360 is a customer data platform that helps businesses analyze customer data to improve engagement with the target audience. The solution automatically scrubs customer records, which removes duplicate contacts and cleans contact details using the National Change of Address (NCOA) dataset.

Ascent360 includes audience segmentation functionality, which allows organizations to create custom segments based on customer preferences, purchase history, demographics, product value and other data. It offers a host of features such as data enrichment, compliance management, automated emails, custom reporting and more. Additionally, marketers can design and send personalized emails and social media messages using customizable templates and an image library.

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13 Reviews of Ascent360

Average User Ratings

Overall

4.92 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(12)

12

4 stars

(1)

1

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 13 results

April 2021

Michael from Mt. Ashland Ski Area

Company Size: 51-200 employees

Industry: Recreational Facilities and Services

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

April 2021

CRM for the people!

Very, very positive. I recommend them at every opportunity. Automation really streamlined and greatly enhanced our feedback mechanisms.

Pros

We have a small marketing staff, but with big needs. When we were preparing for a ski season during the pandemic, it became immediately clear we needed a CRM to keep in touch with guests regarding requirements of our guests. The pre-arrival emails were successful and easy to deply, in addition to the other communications tools.

Cons

I wish there were more options for analytics out-of-the box, but the tools are sufficient. I was weary of handing off the email design to other staff members due to the complexity.

Reasons for Choosing Ascent360

Cost, and their interest in acquiring us as a customer.

March 2021

Todd from Alpine Shop

Company Size: 51-200 employees

Industry: Retail

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2021

An Indispensable Part of Our Marketing and Customer Relationship Building

Our original problem dealt with multiple silos of information that we needed combined into one integrated database. Since that time, Ascent360 has grown to include all of our email sends, customer survey results, developing a bridge between our point of sale system and our traffic counters, and many more.

Pros

From the very beginning, Ascent360 has provided Alpine Shop with an integrated database from multiple sources that we could use effectively to get our marketing messages out to our customers on a timely and interest-based manner. Along the way, they have been instrumental in helping us get a better idea of what aspects of our marketing were most successful and getting direct feedback from our customers. We've worked with Ascent360 for more than 10 years at this point, and every account manager that I have worked with has helped add more and more effective tools for us to use. Can't recommend them highly enough

Cons

The only thing that I have had problems with have been almost exclusively with the audience selector which can hang on some requests. Every time that issue has come up, however, an account rep has taken care of the issue in a matter of minutes.

April 2020

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Travis from Ragnar

Verified Reviewer

Company Size: 51-200 employees

Industry: Sports

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

April 2020

Incredible Support

Pros

The service you get from Ascent is the highlight. They are great partners who can help you accomplish anything you set out to do. They're willing to let you be as autonomous or hands on as you need. As our sophistication as an org grew, they're ability to evolve and become more consultative and strategic matched it.

Cons

It's getting better, but at times the speed of the software is slower than what I've seen from other systems.

April 2021

Jeff from Dodge Ridge Inc.

Company Size: 51-200 employees

Industry: Leisure, Travel & Tourism

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2021

Great Tool For The Most Part

I have had great success with this tool in speaking to the the most relevant guests at our ski resort. I wish that I had more time to work with the tool, because I know it's capable of far more than I use it for.

Pros

The support team has always been incredibly responsive, helpful and thorough. It has really made the onboarding and maintenance far more manageable than this complex tool would be otherwise. I like the rapid fire ability to upload and begin using segmentation lists via email and social.

Cons

I think this program is far more complex than I have time to fully work through as a marketing department of 1.

Reasons for Choosing Ascent360

The integration with Siriusware was the biggest selling point and the software was less expensive that Inntopia.

June 2020

Eric from Mike's Bikes

Company Size: 201-500 employees

Industry: Retail

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

June 2020

Ascent360 helps us get more people on bikes!

Pros

Goldilocks would say that Ascent360 is just right! I have worked with several CRM systems over the years and found many to either be too small/limited or too big/complex, but Ascent360 has been a perfect fit for Mike's Bikes. Customizations and support where needed, but with powerful tools out of the box to get up and going right away.

Cons

Haven't found anything that I didn't like so far. When we needed some minor customizations to improve our workflows we found the developers to me extremely knowledgeable and able to address all of our needs.