Ackroo Software

FrontRunners 

About Ackroo

Ackroo is a customer loyalty solution that helps businesses in the retail, petroleum, hospitality and automotive industry distribute eGift cards, manage email campaigns, track transactions and more. It allows customers to register for loyalty programs, monitor transactions and add balances in gift cards. Ackroo enables staff members to utilize the self-service tool to administer loyalty programs, generate location-specific promos and create barcoded gift cards. Administrators can set up currency-specific and points-based rewards programs, optimizing overall customer engagement. Additionally, it lets employees send thank you messages, purchase reminders and other marketing emails to customers from within the unified platform. Ackroo comes with an application pr...

Ackroo Pricing

Ackroo is available across three-pricing plans, outlined below. Gift Card & Promo Program: $35/month (per location) eGift Card Program: $35/month Loyalty Program: $100/month (per location) Enterprise: Please contact Ackroo directly for pricing details.

Starting price: 

$35.00 per month

Free trial: 

Not Available

Free version: 

Not Available

Close

Image 1 of 5

Interactive console to track, manage & analyze your efforts. Create marketing campaigns to drive more revenue using your own data!

Ackroo User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4

Value for money

4

Customer support

4

Functionality

4

Showing 1 - 5 of 18 reviews

Alex

Company size: 11-50 employees

Industry: Restaurants

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

August 2021

Great!

Simple to use their products.

Pros

Simple to use and integrates with my current software. Was easy to upload liability reports when switching over.

Cons

The iOS app doesn’t always work with processing gift cards.

Reasons for choosing Ackroo

Ackroo came highly recommended by our payment processor.

Audrey

Company size: 2-10 employees

Industry: Automotive

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

August 2021

Ackroo is a Great company overall!

The Ackroo team has been wonderful to work with. They are not your typical pushy sale people. They are the real deal and care about helping their clients get the ultimate experience!

Pros

Our company - Audrey's Auto Repair - has found that using the Loyalty Reward Card & Gift Card programs together, it has greatly increased our client loyalty to our shop, which has had a positive impact on our return of investment.

Cons

I have not found anything in the program that I would change.

Reasons for choosing Ackroo

The prices were fair and the Ackroo team was great to answer all my questions about everything in the program.

Reasons for switching to Ackroo

We were having problems with the gift cards not working and wanted to add loyalty cards and that company did not have a tracking system.

Micah

Company size: 2-10 employees

Industry: Computer Software

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
2

Ease-of-use

out of 5
2

Value for money

out of 5
4

Customer support

out of 5
2

Functionality

out of 5

August 2021

Lacks Critical Ease of Integration with Wordpress/WooCommerce

They are inapt when it comes to integration with eCommerce integrations other than an API which is the most important start but insufficient.

Pros

That it has an API and ability to export reports

Cons

Lacks necessary plugins for Wordpress/WooCommerce for ability apply Gift Cards to WooCommerces product purchases!

Reasons for choosing Ackroo

I was not part of the decision process but would have strongly advised against choosing Achroo do to it's lack on online integration.

Matthew

Company size: 201-500 employees

Industry: Construction

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
4

Value for money

out of 5
3

Customer support

out of 5
4

Functionality

out of 5

August 2021

Ackroo Review

Increased employee efficiency in regards to the submission and approval of monthly expense reports. Significantly reduced the amount of paper and paper retention given the supporting documentation was stored on the cloud. Reports provided the accounting department insight as to what and where our employees were spending the most during their travel time; allowed our company to arrange corporate discounts.

Pros

Very easy to implement, especially with the multiple general ledger and ERP systems we currently use. The training resources allowed us to easily deploy the program to our employees with minimal assistance from the accounting department. Being able to set up delegate profiles allowed the accounting department the ability to review expense reports prior to employee submission to managers for approval.

Cons

Customer service post implementation was delayed. Routine questions took time to get responses and it was done primarily via support tickets / email. I would strongly suggest a dedicated account manager along with direct contact numbers for support depending on the issue.

Reasons for choosing Ackroo

Cost & implementation process

Saddy

Company size: 51-200 employees

Industry: Hospitality

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

August 2021

Great gift card system fro our Restaurant

Ackroo is oour Gift Card system. It runs a system that works has 1000's of gift cares with 10's of 1000s of dollars.

Pros

Easy to use. Very Reliable. Great analytics

Cons

Integrates with our POS system but sometimes there are glitches with gift cards. Communication errors. Probably less than 1% of the time though.

Reasons for switching to Ackroo

We switched POS systems away from Micros to Maitre'd. Needed to transfer our gift card program to software that worked with Maitre'd