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Web browser (OS agnostic)About Apex Loyalty
Apex Loyalty is a loyalty and engagement management software based on the Salesforce platform, which helps businesses connect with partners, distributors and retailers to manage sales. The cloud-based solution enables organizations to define custom sales targets and incentives for customers and run marketing campaigns.
Features of Apex Loyalty include rewards management, gamification, customer segmentation, a drag-and-drop interface, analytics and more. The application allows employees to capture and store customer contact details in a centralized repository. Additionally, it comes with a reporting module, which lets supervisors generate custom reports and gain insights into customerâs behaviour and market trends.
Apex Loyalty supports integrati...
4 Reviews of Apex Loyalty
Overall rating
5.00 / 5 stars
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January 2021
Burak from MBNL
Verified Reviewer
Company Size: 501-1,000 employees
Industry: Telecommunications
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
Functionality
4.0
January 2021
Rewarding Becomes Easy
Customer service is great, helping and solving problems fast.
Pros
Used by such big companies, although can be used by small companies too as it has the easiest way to rewarding employees. Furthermore, not only employees but also partners. Also being cloud based and having an app are the greatest features.
Cons
Reporting and some templates should have been customizable, or this needs to be given for users in future updates.
March 2018
Ezgi from 360DRC Marketing
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
March 2018
I believe this is one the most revolutionary channel loyalty software out there!
Pros
Apex Loyalty does solve most of your pain points such as communicating with your independent channels and collecting insights and turning them into brand advocates. With Apex Loyalty you can also reward your channels for their sales transactions. While doing that, Apex makes it fun for the channels to be engaged in your loyalty program. Apex Loyalty is also very scalable and can be used in any industry from manufacturing to services and FMCG industry.
Cons
I can only speak about the challenges of starting a successful channel loyalty program mechanics. Figuring out the details of your loyalty program usually takes more time then you would think.
March 2018
Mehmet from Inteley
Company Size: 1,001-5,000 employees
Industry: Retail
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
March 2018
It's the most useful and functioning loyalty software I've ever used. Great features!
Continous communication, engagement & improved business relationship with our partners
Pros
- They provide live demos on demand - Flexible gamification options - Segmented content offering - Rewards ready catalogue featuring digital gift cards - Very appealing web portal look & feel - Being able to incentivize Sales activities as well as brand engagement
March 2018
Seckin from BAT
Company Size: 1,001-5,000 employees
Industry: Tobacco
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
March 2018
Best tool to become loyalty Guru!
Pros
It has lots of features to manage and engage your customers. Cluster based activities enables you to offer differentiated activities to your customers depending on your needs. User friendly admin panel is one of the key benefits. Seems like developed with lots of learnings; you have what you need to start your CRM without much effort.
Cons
Surprisingly, there is nothing to complain about the software. All you need is to try and see how useful it is.