About Apex Loyalty

Apex Loyalty is a loyalty and engagement management software based on the Salesforce platform, which helps businesses connect with partners, distributors and retailers to manage sales. The cloud-based solution enables organizations to define custom sales targets and incentives for customers and run marketing campaigns.

Features of Apex Loyalty include rewards management, gamification, customer segmentation, a drag-and-drop interface, analytics and more. The application allows employees to capture and store customer contact details in a centralized repository. Additionally, it comes with a reporting module, which lets supervisors generate custom reports and gain insights into customer’s behaviour and market trends.

Apex Loyalty supports integrati...


Read More

Supported Operating System(s):

Web browser (OS agnostic)

4 Reviews of Apex Loyalty

Overall rating

5.00 / 5 stars

Filter reviews by:

Sort by: Most Helpful | Most Recent

Showing 1 - 4 of 4 results

Do you use this product?Write a review

January 2021

Burak from MBNL

Verified Reviewer

Company Size: 501-1,000 employees

Industry: Telecommunications

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

Functionality

4.0

January 2021

Rewarding Becomes Easy

Customer service is great, helping and solving problems fast.

Pros

Used by such big companies, although can be used by small companies too as it has the easiest way to rewarding employees. Furthermore, not only employees but also partners. Also being cloud based and having an app are the greatest features.

Cons

Reporting and some templates should have been customizable, or this needs to be given for users in future updates.

March 2018

Ezgi from 360DRC Marketing

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2018

I believe this is one the most revolutionary channel loyalty software out there!

Pros

Apex Loyalty does solve most of your pain points such as communicating with your independent channels and collecting insights and turning them into brand advocates. With Apex Loyalty you can also reward your channels for their sales transactions. While doing that, Apex makes it fun for the channels to be engaged in your loyalty program. Apex Loyalty is also very scalable and can be used in any industry from manufacturing to services and FMCG industry.

Cons

I can only speak about the challenges of starting a successful channel loyalty program mechanics. Figuring out the details of your loyalty program usually takes more time then you would think.

March 2018

Mehmet from Inteley

Company Size: 1,001-5,000 employees

Industry: Retail

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2018

It's the most useful and functioning loyalty software I've ever used. Great features!

Continous communication, engagement & improved business relationship with our partners

Pros

- They provide live demos on demand - Flexible gamification options - Segmented content offering - Rewards ready catalogue featuring digital gift cards - Very appealing web portal look & feel - Being able to incentivize Sales activities as well as brand engagement

March 2018

Seckin from BAT

Company Size: 1,001-5,000 employees

Industry: Tobacco

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2018

Best tool to become loyalty Guru!

Pros

It has lots of features to manage and engage your customers. Cluster based activities enables you to offer differentiated activities to your customers depending on your needs. User friendly admin panel is one of the key benefits. Seems like developed with lots of learnings; you have what you need to start your CRM without much effort.

Cons

Surprisingly, there is nothing to complain about the software. All you need is to try and see how useful it is.