Very happy to use and interact with the technical & commercial team.

Very agile system will well designed core functions that accomodate our program need + a very efficiently supportive team.

I dont find any functions that we dont like.

I like that we can track the redemptions of our customers at real time. It is also easy to manage and navigate through the platform.

Some capabilities from our side still needs to be integrated to the Comarch platform which limits some of the capabilities that we can do. But with the right time, we will be able to integrate with them majority of our platforms.

COMARCH has shown true partnership by being as involved as they can to provide solutions and recommendations to achieve the company's vision. The Product roadmap, albeit a bit late on the modernization (such as redesigning the product into a true microservice solution), shows innovation remains to be at the forefront. Application of Global Practices allows the product to evolve and keep up to par, therefore allowing the customer to likewise remain ahead.

Ease of rollout and a true separation of Rewards Product Catalogue allowing business users to perform Rewards SKUs, and mechanics without needing IT intervention

Cost to host and maintain the Platform is high vs what the enterprise needs today. We are not fully using all of the capabilities of the platform but the cost is for the full stack even if not in use.

Satisfied.

Powerful capability on business rules configuration. Product easy to use.

Rewards functionality is not really dynamic

Well rounded platform with great features

Pricing a little on the higher side compared to others

Program Management is at utmost quality.

Comarch can work on financials as compared to other Loyalty platforms across. Since Comarch services are little more on higher side as compared to others.