MyPlace

RATING:

5.0

(8)
Overview

About MyPlace

Do you want to turn your WiFi into a powerful Marketing machine? In today's digital age, WiFi isn't just a convenience; it's a vital touchpoint for businesses to connect with their customers. Increase your customer retention and loyalty with MyPlaceConnect, the ultimate customer loyalty software for capturing valuable guest data on your WiFi network. Open the door to a new realm of direct marketing possibilities by integrating seamlessly with a range of top-tier WiFi hardware solutions, including Ubiquiti UniFi, Cisco Meraki, Cambium and Ruckus. - TripAdvisor integration - increase the ranking of your venue by inviting WiFi users to review their experience - Website redirection - direct all your WiFi users to a webpage or special offers landing page. - Venue brandin...

MyPlace Pricing

Starting price: 

$49.00 per month

Free trial: 

Available

Free version: 

Not Available

Increase customer retention and loyalty by capturing valuable customer data on your WiFi network

MyPlace Reviews

Overall Rating

5.0

Ratings Breakdown

Secondary Ratings

Ease-of-use

5

Customer Support

5

Value for money

5

Functionality

5

Most Helpful Reviews for MyPlace

8 Reviews

John

Restaurants, 51-200 employees

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2024

Excellent Customer Service

PROS

Customer service stayed with me for two hours while I tried to figure out our network to open the port.

CONS

I have not had any issues with Myplace at the current moment

Vendor Response

Thanks John

Replied March 2024

Paul

Computer Networking, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2024

An important service for our UniFi and Mailchimp marketing portal

Absolutely brilliant, from my first contact on live chat to fully implementing the software and service. All of the team are really helpful and go above and beyond to ensure the service is setup and running correctly. No question is too stupid for them.

PROS

Everything is in one place and really easy to setup and use. The inbuilt integrations with UniFi and Mailchimp are right up there.

CONS

Nothing as yet! Everything is easy to use and the team are ultra responsive and helpful.

Reason for choosing MyPlace

Because My Place did everything we wanted and more at a realistic price point and the support was second to none from the outset.

Vendor Response

Thanks Paul!

Replied January 2024

Michael

Hospitality, 51-200 employees

Used weekly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2024

Great source of data

PROS

Easy integration with our Mailchimp service and the volume of data we were able to collect

CONS

Didn't have the advanced features of some alternatives, but did the basics very well

Michael

Food & Beverages, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2024

MyPlace is great for capturing customer data

Support has been very responsive when any issues arise. Always a quick answer and if needed they will logon to our system and help us resolve any problems that arise.

PROS

The ease for our customers to logon and for us to capture their information.

CONS

Sometimes the time difference with the US would be an issue but they always responded.

Reason for choosing MyPlace

Integration with our Unifi system. We had no interest in switching our wifi network.

Vendor Response

Thanks Michael

Replied January 2024

Andrew

Hospitality, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2024

Great experience

Great - they went over and above what was expected from them, sorting my issue without me needing to become involved

PROS

The ease of use and the accessibility of their help function and chat facility

CONS

no cons - the software works as i would want it to

Vendor Response

Thank you Andrew

Replied January 2024

Sarah

Retail, 2-10 employees

Used weekly for less than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2024

Very effective at building email database

PROS

Easy to use after initial setup. Integrates very well into my Mailchimp account. Very good at collecting customer email addresses

CONS

Initial setup with my WiFi network took a bit of effort, but worked great after that

Reason for choosing MyPlace

MyPlace integration with Ubiquiti UniFi WiFi equipment worked particularly well for our network setup

Vendor Response

Thank You Sarah!

Replied January 2024

Michael

Hospitality, 11-50 employees

Used weekly for less than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2024

Guest WiFi Marketing Service

Happy with product and MyPlace Connect team

PROS

Quick and easy to install with no extra hardware required. Customer support was excellent

CONS

Nothing really, it just works well with the rest of our marketing apps

Vendor Response

Thanks Michael!

Replied January 2024

Mari

Hospitality, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2024

Easy and Great Customer Service

PROS

I really like how easy MyPlace Connect is to use and Peadar has been so helpful

CONS

Since we are still in the new phase, I do not have a "con" yet

Reason for choosing MyPlace

Ease of use, responsive communication and excellent customer service

Vendor Response

Thank you Mari!

Replied January 2024

8 Reviews